Firmware Updates; Firmware Versioning; Downloading And Updating Firmware; Updating The Receiver/Transmitter - Shure QLX-D User Manual

Firmware Updates

Firmware is embedded software in each component that controls functionality. Periodically, new versions of firmware are developed to incorporate additional features and
enhancements.

Firmware Versioning

When updating receiver firmware, update transmitters to the same firmware version to ensure consistent operation.
The firmware version is numbered in the form of MAJOR.MINOR.PATCH (e.g., 1.2.14). At a minimum, all devices on the network (including transmitters), must have the
same MAJOR and MINOR firmware version numbers (e.g., 1.2.x).

Downloading and Updating Firmware

A free Shure Update Utility tool is available by visiting www.shure.com. The Shure Update Utility is also bundled with Shure Wireless Workbench software.
Refer to the help instructions to use the Shure Update Utility.
Updating the Receiver
CAUTION! Ensure that receiver power and network connections are
maintained during a firmware update. Do not turn off the receiver until
the update is complete.
1. Connect the receiver and computer to the same network.
2. Open the Shure Update Utility.
3. Click on the firmware tab to find available updates.
4. Use the button if manually importing firmware files.
Import
5. Click the Update Device tab and check the
box next to each device.
6. Click to load the firmware to the networked devices.
Send Updates
7. When the download is complete, the receiver will reboot with the
updated firmware installed.
Tx

Error Codes and Solutions

Error codes are generated when the receiver detects a condition that can potentially affect system performance.
If an error is displayed on the receiver, use the following table to identify the problem and find the corresponding solution.
Error Code Description
Audio Compatibility
Err.001
Encryption Mismatch between Shure product lines
Err.002
Encryption Mode Mismatch
Err.003
Band Mismatch
Err.004
Frequency Mismatch
Err.005
No Frequencies Found
Err.006
Firmware Mismatch
Err.007
Shure SB900 battery runtime does not appear on
Err.008
display
20
Updating the Transmitter
When firmware is downloaded to the receiver, it includes firmware updates for the
transmitter. Updated firmware is passed from the receiver to the transmitter using the IR
Sync port.
1. Press
2. Press
Version to install
3. When the red IR LED flashes, align the receiver
4. Maintain alignment during the update and
5. When the update is complete,
menu while holding the enter
button to navigate to the
menu update
to start the update.
enter
and transmitter IR sync ports. The red LED will
remain illuminated to indicate correct alignment
and the download will automatically start.
monitor download progress (0 to 100%) on the
receiver screen.
Tx
"TX Update good"
Solutions
Update transmitter and receiver firmware to the latest version.
Set encryption to off for components from different Shure products lines, such as
QLX-D and ULX-D.
Perform an IR sync between the transmitter and receiver to clear the error.
Receiver and transmitter are operating in overlapping frequencies from different
bands.
Receiver and transmitter are from bands that do not share compatible
frequencies.
Rescan, select a different group, or use WWB to find a frequency.
Update firmware on the transmitter and receiver.
Check that battery is firmly installed into the battery compartment. If condition
persists, replace the battery.
button to access the advanced menu. Use the
menu.
< 15 cm (6 in.)
is shown on the receiver display.