Phonak Behind-the-Ear hearing aids User Manual
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Phonak Behind-the-Ear hearing aids User Manual

Behind-the-ear hearing aids
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Phonak Dalia
Behind-the-Ear hearing aids
User Guide

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Do you have a question about the Behind-the-Ear hearing aids and is the answer not in the manual?

Questions and answers

Walter Kekel
February 2, 2025

Won't pair with my Galaxy S1S21

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Syd Fletcher
February 5, 2025

My volume buttons do not work

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1 comments:
Mr. Anderson
February 10, 2025

The volume buttons on Phonak Behind-the-Ear hearing aids may not be working due to several reasons:

1. Battery Issues – The battery may be depleted or incorrectly inserted. Try replacing it and ensuring proper placement.
2. Device Not Turned On – Check if the hearing aid is powered on.
3. Blocked Controls – Dirt or debris may be obstructing the volume buttons. Clean the device carefully.
4. Locked Settings – Some hearing aids have settings that disable manual volume control. Check the user guide or consult an audiologist.
5. Technical Malfunction – If none of the above work, the device may have a fault requiring professional servicing.

For further troubleshooting, refer to the user guide or seek professional assistance.

This answer is automatically generated

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Summary of Contents for Phonak Behind-the-Ear hearing aids

  • Page 1 Phonak Dalia Behind-the-Ear hearing aids User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 Step 8. Removing the hearing aid Step 9. Turning off the hearing aid Step 10. Changing the battery Step 11. Changing the battery in hearing aids with a secured battery compartment 5. Care and maintenance 6. Troubleshooting 7. FM systems 8.

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer.

  • Page 6: Important Safety Information

    2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
  • Page 7 ! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). ! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and pets.
  • Page 8 Important safety information ! Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. ! The hearing aid contains small parts that can cause choking, if swallowed by children.

  • Page 9: Information On Product Safety

    2.2 Information on product safety I When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
  • Page 10 Important safety information I Do not use your hearing aid in areas where electronic equipment is prohibited. I For your microM, microP and SP hearing aid only: Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts.
  • Page 11 I For your M H2O hearing aid only: Your hearing aid is resistant to water, sweat and dust under the conditions listed in chapter 5. After exposure to any of these elements the hearing aid must be rinsed in fresh water and dried, as the hearing aid contains sensitive electronic parts.

  • Page 12: Hearing Aid Description

    3. Hearing aid description The following user instructions describe different hearing aid models: microM, M H2O, microP and SP hearing aids. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use.
  • Page 13 microP and SP models Option A: with classic earmold a Right or left indicator (right=red, left=blue), placed in the battery compartment b Battery compartment with ON/OFF switch c Volume control d Program button e Microphone input with Wind and Weather Protector f Hook / sound output g Hearing tube h Classic earmold...
  • Page 14 Hearing aid description microP and SP models Option B: with dome Option C: with SlimTip a Hearing tube b Earmold: Dome c Retention d Earmold: SlimTip e Removal handle...
  • Page 15 microM model Option A: with classic earmold a Right or left indicator (right=red, left=blue), placed in the battery compartment b Battery compartment with ON/OFF switch c Program button or volume control d Microphone input with Wind and Weather Protector e Hook / sound output f Hearing tube g Classic earmold...
  • Page 16 Hearing aid description microM model Option B: with dome Option C: with SlimTip a Hearing tube b Earmold: Dome c Retention d Earmold: SlimTip e Removal handle...
  • Page 17 M H2O model Option A: with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON/OFF switch c Push button d Microphone input e Hook/sound output f Hearing tube g Classic earmold...
  • Page 18 Hearing aid description M H2O model Option B: with dome Option C: with SlimTip a Hearing tube b Earmold: Dome c Retention d Earmold: SlimTip e Removal handle...

  • Page 19: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green.
  • Page 20 Using the hearing aid microP and SP models To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig.
  • Page 21 microM and M H2O models microM and M H2O models do not have a volume control. In order to change a hearing program, press the button displayed (Fig. 1c). Fig. 1c...

  • Page 22: Step 2. Battery Preparation

    Using the hearing aid Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig. 2 Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a) and open the battery door.

  • Page 23: Step 4. Turning On The Hearing Aid

    Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4). Fig. 4 I Open and close the battery compartment gently and carefully. I Check if you feel resistance when closing the battery compartment.

  • Page 24: Step 5. Inserting The Hearing Aid

    Using the hearing aid The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid.
  • Page 25 Step 5.1 Identifying the hearing aid for the right and left ear Color indicator: right = red left = blue Fig. 5a: microM, microP Fig. 5b: M H2O and SP models models...
  • Page 26 Using the hearing aid Step 5.2 Inserting the hearing aid with classic earmold With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig. 5c). Take the earmold up to your ear (Fig.
  • Page 27 If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear.

  • Page 28: Inserting Hearing Aid With Dome

    Using the hearing aid Step 5.3 Inserting the hearing aid with a dome With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig. 5g). Place the hearing tube between your thumb and forefinger.
  • Page 29 If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid.

  • Page 30: Step 6. Adjusting The Volume Control Behind The Ear

    Using the hearing aid Step 6. Adjusting the volume control behind the ear To increase the volume on a microP or SP model press the volume control upwards. To decrease it, press the volume control downwards using your forefinger. Use your thumb to lightly support the hearing aid (Fig.

  • Page 31: Step 7. Selecting The Hearing Program Behind The Ear

    Step 7. Selecting the hearing program behind the ear In order to select or change a hearing program with a microP or SP hearing aid, press the program button displayed (Fig. 7a). For a microM or M H2O hearing aid press the program button displayed (Fig.

  • Page 32: Step 8. Removing The Hearing Aid

    Using the hearing aid Step 8. Removing the hearing aid Step 8.1 Removing the hearing aid with classic earmold Take the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig.
  • Page 33 Step 8.2 Removing the hearing aid with a dome Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig. 8c). Fig. 8c ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.

  • Page 34: Step 9. Turning Off The Hearing Aid

    Using the hearing aid Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9). Fig. 9...

  • Page 35: Step 10. Changing The Battery

    Step 10. Changing the battery Before the battery is completely empty, your hearing aid will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery.
  • Page 36 Using the hearing aid For microM, microP and SP models only: After you have opened the battery compartment, pull the green plastic tab with the support of a pen back until the battery is free to take out (Fig. 11a-b). Fig.
  • Page 37 For M H2O models only: After you have opened the battery compartment, push the battery out of the battery compartment with the support of a pen back (Fig. 11e). Insert the new battery so that you see the + symbol on the battery (Fig. 11f). Before you close the battery compartment, check that the battery is in position and beneath the plastic tab.

  • Page 38: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 39 S After exposure to water, sweat or dust, the hearing aid is rinsed in fresh water and dried. S The hearing aid is used and maintained as described in this user guide. I M H2O hearing aids modified with either the design- integrated FM receiver or tamperproof battery door are also WaterResistant.
  • Page 40 Care and maintenance Daily Inspect the earmold and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.

  • Page 41: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 42 Troubleshooting Whistling Check whether the earmold is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional.

  • Page 43: Fm Systems

    7. FM Systems FM Systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e. g. TV/Radio/lectern). The sound is transmitted clearly and directly to the hearing aid in the form of radio signals –...

  • Page 44: Service And Warranty

    8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. 8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
  • Page 45 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 46: Compliance Information

    9. Compliance information Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).

  • Page 47: Information And Explanation Of Symbols

    10. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product XXXX – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
  • Page 48 10. Information and explanation of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 49 Storage Temperature: -20° to +60° Celsius conditions (-4° to +140° Fahrenheit) Humidity: 0% to 70%, if not in use See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric Pressure: 200 hPa to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household...
  • Page 50 Notes...
  • Page 52 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany www.phonak.com 0459...

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MicropMicromM h2oMicrospDalia

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