Lexus 2013 ES 300h Warranty And Services Manual
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Lexus 2013 ES 300h Warranty And Services Manual

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201 3
ES 300h
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements

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Summary of Contents for Lexus 2013 ES 300h

  • Page 1 201 3 ES 300h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
  • Page 2 Both DC and AC high voltage Lexus recommends having mainte- are very dangerous and can cause nance and repairs for your vehicle performed by an authorized Lexus personal injury, severe burns, electric dealership. To locate your nearest shock and even fatal injury unless ap- authorized Lexus dealership, log on propriate precautions are taken.

  • Page 3: Lexus Dealership Service

    Your service department is commit- that is second to none, and we look ted to helping you keep your Lexus forward to serving you in the years performing at its best. Your dealer will ahead. Welcome to the Lexus family! provide you with the department’...

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage ........

  • Page 6: Complimentary Services

    To help ensure that your ownership What are Lexus Personalized experience is pleasant, convenient Settings? and trouble-free, Lexus provides you Your vehicle includes a variety of with a variety of complimentary ser- electronic features that can be pro- vices. These services are described grammed to your preferences.

  • Page 7: Loaner Vehicle

    COMPLIMENTARY SERVICES • Reset maintenance reminder Travel Protection light Lexus will reimburse for a rental car for up to five days and for overnight • Rotate tires lodging for up to three nights (not to • Visually inspect brake pads,...

  • Page 8: Roadside Assistance

    3) Wait at your vehicle or in a nearby towing in case of minor accident. secure location for the roadside • Towing to the nearest Lexus assistance provider to arrive. dealership (or an alternate repair facility, if necessary). Additional Coverage After your roadside assistance cover- •...

  • Page 9: Other Benefits And Assistance

    Vehicle Service Agreements cle is repaired with Genuine Lexus If you plan to keep your vehicle for Parts is to take it to a Lexus dealer- several years or if you accumulate ship. Each dealership works with mileage quickly, you may want to pur-...

  • Page 10: The Smart Key

    Genuine Lexus Parts exclu- registered keys have been lost. sively in the repair of Lexus vehicles. If you lock your key in your vehicle and do not have a spare, your dealer...

  • Page 11: Introduction

    IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, call our first priority. Should you have a...
  • Page 12 Magnuson- The service is provided at no cost Moss Warranty Act. In addition, you to you. It is part of Lexus’ effort to must use NCDS if you are required to promptly and equitably resolve your do so prior to exercising certain rights concerns.
  • Page 13 Lexus. attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 How does the arbitration tomer claim form, please provide process work? NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
  • Page 15 Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal reme- binding on Lexus but not on you. dies available to you, including small Lexus must comply with the decision claims court. You should be aware...

  • Page 16: The Lexus Commitment

    This excellent we are — that you’ll enjoy owning your warranty coverage demonstrates not Lexus as much as you enjoy driving it. only our confidence in Lexus vehicles, but also our commitment to every This section of the Warranty and Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WARRANTY COVERAGES AT A GLANCE Introduction...

  • Page 18: Your Warranties In Detail

    When Warranty Begins The warrantor for these limited war- The warranty period begins on the ranties is Lexus, a division of Toyota vehicle’ s in-service date, which is Motor Sales, U.S.A., Inc., 19001 South the first date the vehicle is either...
  • Page 19 Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle.

  • Page 20: New Vehicle Limited Warranty

    Lexus, subject here and supplied by Lexus, subject to to the exceptions indicated under the exceptions indicated under “What “What Is Not Covered”...
  • Page 21 NEW VEHICLE LIMITED WARRANTY WHAT IS NOT COVERED workmanship of any seatbelt or air This warranty does not cover damage bag system supplied by Lexus, subject or failures resulting directly or indi- to the exceptions indicated under rectly from any of the following: “What Is Not Covered”...
  • Page 22 *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...
  • Page 23 National Center for Dispute tion with this vehicle. Lexus shall Settlement before seeking remedies not be liable for incidental or under the Lemon Laws of your state.

  • Page 24: Federal Emission Control Warranty

    Federal regulations require that this Performance Warranty and federal warranty be in effect for two years or regulations, Lexus will make all nec- 24,000 miles from the vehicle’ s in- essary repairs if both of the following service date, whichever occurs first.
  • Page 25 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air Conditioning System apply to failures or noncompliance • Compressor caused by: • Condenser • The use of replacement parts • Evaporator not certified in accordance with •...
  • Page 26 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Positive Crankcase Ventilation • Charcoal canister (PCV) System • Oil filler cap • Diaphragm valve • PCV valve or orifice • Fuel filler cap • Fuel tank Other Parts Used in Systems Listed Hybrid System •...
  • Page 27 Owner’s Manual and this guide. vehicle’ s emission control systems, Lexus will not deny a warranty claim Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems.
  • Page 28 30 days (unless a shorter peri- Division (6405J) od is required by law). If your claim is Attn: Warranty Complaints denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C. 20460 If we fail to do so, we will repair your vehicle free of charge.
  • Page 29 FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know used in accordance with the written that at the time your new Lexus vehi- instructions for proper mainte- cle is being delivered: nance and use, Lexus will remedy...

  • Page 30: California Emission Control Warranty

    Also included may be hoses, belts, connec- tors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 31 If an emissions-related part listed You are responsible for presenting on pages 23–24 is defective, the your vehicle to a Lexus dealership as part will be repaired or replaced soon as a problem exists. The warran- by Lexus. This is your SHORT-...
  • Page 32 CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not The parts listed here are covered for apply to failures or noncompliance seven years or 70,000 miles from the caused by: vehicle’...
  • Page 33 • Battery control module (battery of the required maintenance indicated voltage sensor) in the Owner’s Manual and this guide. Lexus will not deny a warranty claim • Hybrid battery* solely because you do not have • Hybrid control module (power...
  • Page 34 However, use of replacement parts od is required by law). If your claim is that are not equivalent in quality to denied, Lexus will notify you in writing Genuine Lexus Parts may impair the of the reason within the same period.
  • Page 35 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’ s California emis- within 30 days, you may have the sion warranty coverage, please follow repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    The tires that come as original equip- Bridgestone/Firestone ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty state- Bridgestone: (800) 847-3272 ment included with the owner infor- Firestone: (800) 356-4644 mation in your vehicle.

  • Page 37: Operation And Maintenance

    Lexus will not deny a warranty claim the best possible service for your solely because you do not have vehicle when you take it to a Lexus records to show that you maintained dealership. Plus, a Lexus dealership your vehicle. However, damage or...
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quali- ty, durability and performance. They are also designed to fit your vehicle’...

  • Page 39: Obtaining Warranty Service

    Lexus dis- If your vehicle is inoperable or unsafe tributor may have no obligation to to drive and there is no Lexus dealer- provide warranty service for your ship reasonably available to make vehicle, and/or your vehicle may not...
  • Page 40 You will be reimbursed for warranted parts at the manufacturer’ s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ rec- ommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability...

  • Page 41: Introduction

    Owner’s Manual. formance, safety and reliability from It is especially important to check your Lexus. It can also enhance your your vehicle’s engine oil once a vehicle’ s resale value. This section month and to regularly replace the of the Warranty and Services Guide engine oil and oil filter.

  • Page 42: Maintenance And Lexus Warranty Coverage

    Lexus will not deny a warranty claim scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle.

  • Page 43: Lexus Dealership Service 4

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, Every Several Months your Lexus hybrid vehicle requires If the vehicle is parked for a long time, ongoing general maintenance such as the hybrid battery will discharge grad- fluid checks and visual inspections.
  • Page 45 GENERAL MAINTENANCE AND REGULAR USE • When cleaning carpet, remove When Cleaning the Wheels dirt and dust with a vacuum • Wait for hot wheels to cool cleaner. Apply a foaming-type before getting wheels wet. carpet cleaner with a sponge or •...

  • Page 46: Scheduled Maintenance Log

    Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining sched- items, vehicles that are driven under uled maintenance for your vehicle special operating conditions require every six months or 5,000 miles, further maintenance service. These whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    Service: Six Months or to remain locked when you shift into 5,000 Miles “Park. ” (For more information, see the Lexus provides your first scheduled “Customizable Features” section of maintenance service at no charge. the Specifications chapter in your The service is performed at six Owner’s Manual.) Programming of...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    SCHEDULED MAINTENANCE LOG Complimentary Second Scheduled Maintenance Service: 12 Months or 10,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichev- er occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    Date: ________ Mileage: ________ Date: ________ Mileage: ________ This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Exhaust pipes and mountings ___Axle shaft boots...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles Replace engine oil with 0W-20 oil; replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles Replace engine oil with 0W-20 oil; replace oil filter Replace Smart Key battery Reset maintenance reminder light Visually inspect brake pads, calipers and rotors Rotate tires Check installation of driver’ s floor mat Replace air conditioner filter Road-test vehicle Replace brake fluid...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles Inspect and adjust all fluid levels Replace engine oil with 0W-20 oil; replace oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles Replace engine oil with 0W-20 oil; replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles Replace engine oil with 0W-20 oil; replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace brake fluid Check installation of driver’ s floor mat Replace engine air filter Road-test vehicle Replace Smart Key battery...
  • Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles Inspect and adjust all fluid levels Replace engine oil with 0W-20 oil; replace oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings...
  • Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles Replace engine oil with 0W-20 oil; replace Inspect and adjust all fluid levels oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles Replace engine oil with 0W-20 oil; replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace brake fluid Check installation of driver’ s floor mat Replace engine air filter Road-test vehicle Replace Smart Key battery...
  • Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles Inspect and adjust all fluid levels Replace engine oil with 0W-20 oil; replace oil filter Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Replace engine coolant (see page 70) Check installation of driver’...
  • Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings...
  • Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles Replace engine oil with 0W-20 oil; replace Inspect and adjust all fluid levels oil filter Inspect engine coolant (see page 70) Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors...
  • Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles Replace engine oil with 0W-20 oil; replace oil filter Reset maintenance reminder light Replace air conditioner filter Rotate tires Replace brake fluid Visually inspect brake pads, calipers and rotors Replace engine air filter Check installation of driver’...
  • Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles Inspect and adjust all fluid levels Replace engine oil with 0W-20 oil; replace oil filter Reset maintenance reminder light Inspect engine coolant (see page 70) Rotate tires Reset maintenance reminder light Visually inspect brake pads, calipers and rotors Rotate tires...
  • Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles Inspect and adjust all fluid levels Replace Smart Key battery Reset maintenance reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings...
  • Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles Replace engine oil with 0W-20 oil; replace Inspect and adjust all fluid levels oil filter Inspect engine coolant (see page 70) Reset maintenance reminder light Reset maintenance reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors...
  • Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles Replace engine oil with 0W-20 oil; replace oil filter Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace brake fluid Check installation of driver’ s floor mat Replace engine air filter Road-test vehicle Replace engine coolant (see page 70)

  • Page 70: Explanation Of Maintenance Items

    Replacement batteries are Owner’s Manual. available from your Lexus dealership. Air Conditioner Filter Battery: Hybrid (Traction Replace at specified intervals. More Battery) frequent replacement may be re-...
  • Page 71 Check brake pads and rotors for by a qualified technician following excessive wear; check brake rotors procedures in Lexus service and for runout. Check brake calipers for repair publications. Please refer to fluid leakage. A qualified technician the important safety precautions on should perform these inspections.
  • Page 72 Coolant or similar high-quality non- replaced with SAE 0W-20 at the next silicate, non-amine, non-nitrate, non- oil change. See your Lexus dealer for borate ethylene-glycol coolant with oil specifically formulated for your long-life hybrid organic acid technol- vehicle’...
  • Page 73 EXPLANATION OF MAINTENANCE ITEMS Fuel Lines and Connections, Fuel Road Test Tank Band and Fuel Tank Vapor While driving the vehicle, check for Vent System Hoses proper operation of engine, transmis- Visually inspect for corrosion, dam- sion, brakes and steering. Also check age, cracks, and loose or leaking the parking brake, and check for connections.
  • Page 74 Lexus service Lexus service and repair publications. and repair publications. Please refer to the important safety precautions on the inside front cover of this booklet.

  • Page 75: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Air conditioner filter ...........48–67 * , 68 Axle shaft boots .
  • Page 77 Lexus Personalized Settings ........

  • Page 78: Warranty Coverages

    Smog-check tests ............26, 32 Spark plugs .
  • Page 82 00505–13WSG–ESH PRINTED 6/12...

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