Toshiba Perception e&ex User Manual
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Toshiba Perception e&ex User Manual

Toshiba Perception e&ex User Manual

Digital telephone
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PERCEPTIONe&ex
Perception e
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DIGITAL TELEPHONE USER GUIDE
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
Issue 2, February 1992

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  • Page 1 & DIGITAL TELEPHONE USER GUIDE © COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems —...
  • Page 2 Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved. Prior to performing any method of call monitoring, any such regulations should be identified and complied with. Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to comply with such regulations.

  • Page 3: Table Of Contents

    PERCEPTION DIGITAL TELEPHONE e&ex TABLE OF CONTENTS SUBJECT PAGE TELEPHONE DIAGRAMS......................20-button Digital Telephone ..................20-button Liquid Display Digital Telephone .............. GENERAL INFORMATION......................Call Progress Tones ....................Special Signal Tones (While Telephone Is In Use) ..........Ringing Signals ....................... DN LED Indications....................Volume Controls.......................

  • Page 4: Subject Page

    DIGITAL TELEPHONE PERCEPTION e&ex SUBJECT PAGE MESSAGES ..........................21 Meet-me Page ......................21 Message Center Operation ..................21 Message Waiting...................... 22 Paging, External Zones (Five Zones) ..............23 Paging, Internal Groups (0, 2 ~ 17)................23 Station-to-Station Message Waiting with LCD ............24 Voice Mail.........................

  • Page 5: 20-Button Digital Telephone

    PERCEPTION DIGITAL TELEPHONE e&ex HANDSET SPEAKER VOLUME UP/DOWN CONTROL FLEXIBLE BUTTONS FEATURE MODULAR BUTTONS HANDSET CORD MESSAGE WAITING BUTTON AND LED MESSAGE INDICATOR VOLUME CONF/TRNS CONFERENCE/ TRANSFER REDIAL BUTTON M I C LAST HOLD SPEAKER NUMBER OPER REDIAL BUTTON HOLD BUTTON DIALPAD MICROPHONE...

  • Page 6: 20-Button Liquid Display Digital Telephone

    DIGITAL TELEPHONE PERCEPTION e&ex HANDSET LCD DISPLAY LCD CONTROL BUTTONS MODE PAGE SCRL SPEAKER FLASH VOLUME BUTTON FLASH UP/DOWN CONTROL BUTTONS FLEXIBLE FEATURE BUTTONS MODULAR CORD MESSAGE WAITING BUTTON AND LED MESSAGE INDICATOR VOLUME CONF/TRNS TRANSFER/ CONFERENCE REDIAL BUTTON M I C LAST HOLD SPEAKER...

  • Page 7: General Information

    PERCEPTION e DIGITAL TELEPHONE & GENERAL INFORMATION Your digital telephone has been designed to provide easy access to the wide range of features offered by your telephone system. Each digital telephone is equipped with a dialpad, 26 feature buttons, volume control up-and-down buttons, and a handset.

  • Page 8: Special Signal Tones (While Telephone Is In Use)

    DIGITAL TELEPHONE PERCEPTIONe&ex SPECIAL SIGNAL TONES (While Telephone Is In Use) Camp-on: A single muted warning tone indicates that a call is waiting. Call Waiting: Two short warning tones via the speaker, accompanied by a flashing Call Waiting LED indicates that a call is waiting.

  • Page 9: Volume Controls

    PERCEPTION e DIGITAL TELEPHONE & Wink: 3/8-second on, 1/8-second off—indicates that a call is on hold at another station. DN is RED. Off: DN is idle. All of the flexible feature buttons and some of the fixed feature buttons have LEDs. If a feature button is activated, its LED will be RED. VOLUME CONTROLS The two VOLUME...

  • Page 10: Speed Dialing

    DIGITAL TELEPHONE PERCEPTION e & To Adjust Station-to-Station Handsfree Volume: While receiving a handsfree station-to-station call, press the VOLUME button until the desired volume is set. SPEED DIALING AUTOMATIC DIALING An Automatic Dialing (ADL) button allows you to store and automatically dial any telephone number (up to 16 digits) by pressing a single button.

  • Page 11: Repeat Last Number Dialed

    PERCEPTION e DIGITAL TELEPHONE & REPEAT LAST NUMBER DIALED The system automatically stores the last number that you dialed. This enables you to quickly redial when the number that you have dialed is either busy or is not answered. To Redial the Last Number: You will hear dial tone.

  • Page 12: Speed Dial-System

    DIGITAL TELEPHONE PERCEPTION e & 4. Dial the number to be stored (16 digits maximum). NOTE: It may be necessary to insert a pause to allow for dial tone delay. To enter a pause, press the button after the trunk access code. 5.
  • Page 13 PERCEPTION e DIGITAL TELEPHONE & To Activate Automatic Callback: 1. Press the button, or press You will hear recall dial tone, and the ACB LED (if equipped) will light. CONF/TRNS button and dial the access code _____. 2. Hang up and wait for the callback, or dial another call.

  • Page 14: Call Forwarding

    DIGITAL TELEPHONE PERCEPTION e & CALL FORWARDING Call Forwarding enables you to direct your station’s incoming calls to another station. There are four types of call forwarding available: I Call Forward All Calls I Call Forward Busy I Call Forward No Answer I Call Forward Busy/No Answer In addition, there are two types of Call Forwarding System that apply to calls from DID, TIE, and CCSA trunks.
  • Page 15 PERCEPTION e DIGITAL TELEPHONE & 3A. Press the CFBY button. The CFBY LED will light steadily. … or … (if a CFBY button is not provided) 1B. Obtain dial tone. You will hear dial tone. 2B. Dial the access code (# 1 _____.
  • Page 16 DIGITAL TELEPHONE PERCEPTION e & … or … (if the CFBN button is not provided) 1B. Lift the handset. You will hear dial tone. 2B. Dial the access code (# 1 You will hear recall dial tone. _____. 3B. Dial the number to which calls are to be forwarded.

  • Page 17: Call Pickup Directed

    PERCEPTION e DIGITAL TELEPHONE & 1B. Lift the handset. You will hear dial tone. 2B. Dial the access code (# 1 You will hear recall dial tone. _____. 3B. Dial 0. 4B. Dial #. You will hear dial tone, and the number will be stored. NOTE: You may continue to place outgoing calls from your telephone while Call Forwarding is in effect.

  • Page 18: Call Pickup Group

    DIGITAL TELEPHONE PERCEPTION e & CALL PICKUP GROUP Call Pickup Group allows you to answer a call that is ringing at a station within your designated group without knowing exactly which station number ringing. call answered CALL PICKUP GROUP (CPG) button or a Call Pickup Group access Í...

  • Page 19: Consultation Call

    PERCEPTION e DIGITAL TELEPHONE & CONSULTATION CALL This feature enables you to consult with either an inside or outside party while you simultaneously have another call on hold. To Consult: 1. Press the CONFERENCE The original connection will be placed on hold, and you will hear recall dial (CONF) button.

  • Page 20: Handsfree Answerback/Speaker Cut-Off

    DIGITAL TELEPHONE PERCEPTION e & … or … (if a button is not provided) 1B. Lift the handset. You will hear dial tone. 2B. Dial the access code (# # _____. 3B. Hang up. Do Not Disturb will be canceled. NOTES: 1.

  • Page 21: Least Cost Routing

    PERCEPTION e DIGITAL TELEPHONE & To Activate Speaker Cut-off: 1. Press the button. The SCO LED will light, and the call will now ring your telephone. To Release Speaker Cut-off: 1. Press the button. The SCO LED will go out, and Handsfree Answerback will now be active. LEAST COST ROUTING Your system will automatically select the least costly route (trunk group) for the call that you want to make.
  • Page 22 DIGITAL TELEPHONE PERCEPTION e & You will hear dial tone. To Establish Off-hook Call The system reads call forwards and station hunting data, to see if they Announce from a Station: are set, since those features take precedence over OCA. 1.

  • Page 23: Outgoing Calls

    PERCEPTION e DIGITAL TELEPHONE & announce through the DKT speaker of another station that is currently busy. OUTGOING CALLS VOICE To Make an Outgoing Call: 1. Lift the handset. You will hear dial tone. 2. Dial the required trunk access Trunk Access Codes: code.

  • Page 24: Call Hold And Transfer

    DIGITAL TELEPHONE PERCEPTION e & CALL HOLD AND TRANSFER CALL HOLDING Call Park and Call Hold are two methods of holding calls. The Call Park (PARK) button allows you to originate and receive calls on the button once the call was parked (on hold). If you do not return to the parked call within a designated time period, your telephone will ring to recall you.

  • Page 25: Call Transfer

    PERCEPTION e DIGITAL TELEPHONE & To Reconnect a Held Call: If the On-hold call was on your primary button, you will be 1. Lift the handset. reconnected immediately. The DN LED will change from On-hold to In- use status. 2. Press the button (this is The DN LED will change from On-hold to In-use status.

  • Page 26: Camp-On Calls

    DIGITAL TELEPHONE PERCEPTION e & Terminate the Existing Call: The CWT LED will go off, and the new call will ring your prime DN in the 1. Hang up. usual manner. To Accept the Waiting Call While Holding the Existing Call: 1.

  • Page 27: Messages

    PERCEPTION e DIGITAL TELEPHONE & NOTE: Camp-on and Call Waiting are mutually exclusive. MESSAGES MEET-ME PAGE This feature will automatically connect you to a call that has been "parked" for you by the operator. If you are away from your telephone, the operator may park the call and direct you via the page system to dial an access code.

  • Page 28: Message Waiting

    DIGITAL TELEPHONE PERCEPTION e & 1B. Dial the access code (# # _____. All Message Waiting indications will clear. MESSAGE WAITING Message Waiting allows the attendant or alternative Message Center to inform a station user that a message is waiting. When you have a message waiting, the Message Waiting LED on your telephone will light or your telephone will receive a double ring every 20 minutes.

  • Page 29: Paging, External Zones (Five Zones)

    PERCEPTION e DIGITAL TELEPHONE & Message Center. 2. On the digital telephones, the MESSAGE button is now a fixed feature key to the right of the dialpad. PAGING, EXTERNAL ZONES (FIVE ZONES) To Page a Single External Zone: 1. Lift the handset. You will hear dial tone.

  • Page 30: Station-To-Station Message Waiting With Lcd

    DIGITAL TELEPHONE PERCEPTION e & 2. Press the PINT button, or dial You will hear dial tone. the access code (1 5 _____. 3. Dial the desired paging group You will be connected to the internal paging zone. number (2 ~ 17). 4.

  • Page 31: Voice Mail

    PERCEPTION e DIGITAL TELEPHONE & button. The SSM LED will go out, the "CALL" LCD display at the called station will clear, and the "SENT" LCD display at the calling station will clear. To Return a Station-to-Station Message Call: 1. Lift the handset. You will hear dial tone.

  • Page 32: Voice Page

    DIGITAL TELEPHONE PERCEPTION e & 2. Dial your Voice Mail number. (Another digit may have to be dialed here. Check your VM System User Guide.) 3. Dial your mailbox number. 4. Press the button (or access code is used). The CFD LED will light steadily, and the call will be forwarded to your mailbox.

  • Page 33: Miscellaneous Features

    PERCEPTION e DIGITAL TELEPHONE & 3. Make your announcement. Your announcement will be made. NOTE: If the paged person is either busy on another DN or has SCO engaged, you will hear ring tone until the call is answered. If that DN is busy, you will hear busy tone.
  • Page 34 DIGITAL TELEPHONE PERCEPTION e & 3. Dial the 1- ~ 12-digit account code on the dialpad. You will hear recall dial tone. 4. Dial the direct trunk access code and the desired The trunk call is made. telephone number. To Record a Verifiable Account Code During a Call (Incoming or Outgoing) With a Button:...

  • Page 35: Account Number Recording

    PERCEPTION e DIGITAL TELEPHONE & system automatically sets the ACT timer. Before the ACT timer expires ... 1. Press the button or dial the access code 9) _____. You will hear recall dial tone. 2. Dial the 1- ~ 12-digit account code.

  • Page 36: Automatic Wake-Up/Timed Reminder

    DIGITAL TELEPHONE PERCEPTION e & 6. Resume your conversation. You will be reconnected to your party. To Record a Voluntary Account Number During a Call (Incoming or Outgoing) With a Button: 1. Ask your party to wait. At any time before disconnect … 2.

  • Page 37: Executive Override

    PERCEPTION e DIGITAL TELEPHONE & You will hear dial tone. 2. Dial the access code (# 8 _____. You will hear recall dial tone. 3. Dial the 4-digit time 0000. You will hear dial tone, and the callback time will be canceled. EXECUTIVE OVERRIDE Executive Override allows you to enter an established conversation.

  • Page 38: Manual Signaling

    DIGITAL TELEPHONE PERCEPTION e & To Cancel Maid-in-Room Status: 1. Lift the handset. You will hear dial tone. 2. Dial the access code (# 0 _____. You will hear recall dial tone. 3. Dial the access code (# 0 _____. You will hear recall dial tone, and Maid-in-Room Status will now be canceled.

  • Page 39: Private Line

    PERCEPTION e DIGITAL TELEPHONE & 3. Repeat the sequence to add other stations. NOTES: 1. Anytime you release privacy, you can reengage it immediately by pressing the button. 2. Any station that is a party involved in the conversation can release the privacy.
  • Page 40 DIGITAL TELEPHONE PERCEPTION e & The DN or PVL LED will indicate the In-use status, and you will hear dial 3. Dial the desired telephone tone. number. 4. Speak at a normal voice level in the direction of the telephone. 5.

  • Page 41: Toll Restriction/Class Of Service Override

    PERCEPTION e DIGITAL TELEPHONE & I Press and hold the SPKR button. I Return the handset to on-hook position. I Release the SPKR button. TOLL RESTRICTION/CLASS OF SERVICE OVERRIDE The Toll Restriction Override feature allows a station user to override the assigned TOL and COS, and assign class O of TOL and COS for the duration of the toll call to be made.

  • Page 42: Liquid Crystal Display

    DIGITAL TELEPHONE PERCEPTION e & LIQUID CRYSTAL DISPLAY SCRL PAGE MODE The Liquid Crystal Display (LCD) digital telephone is a 20-button speakerphone with the LCD as an additional feature. All features and functions of the LCD telephone, exclusive of the display itself, perform exactly like the non-LCD 20-button telephone.

  • Page 43: Summary Of Lcd Functions

    PERCEPTION e DIGITAL TELEPHONE & SUMMARY OF LCD FUNCTIONS TYPE WHEN DISPLAYED A. Date/Time Idle Telephone J AN 4 MON 10: 12 NOTE: The Date/Time is adjusted on a system-wide basis by the attendant console or DTRF Program. B. Dialed Number 1.
  • Page 44 DIGITAL TELEPHONE PERCEPTION e & 2. Attendant When you are being called by the attendant, the LCD will indicate the calling attendant number. AT T 0 CA L L I NG When you have obtained a voice connection between your station and the calling attendant, the LCD will indicate talking status.
  • Page 45 PERCEPTION e DIGITAL TELEPHONE & Your display panel will show the numbers of stations that have left SSM messages at your station. Up to three numbers can be displayed at one time. CA L L 3 01 302 303 NOTE: Your LCD panel will display the numbers of up to six stations that have left messages at your station.
  • Page 46 DIGITAL TELEPHONE PERCEPTION e & K. Automatic Dialing When you program a number on an button, your telephone will display the number as you program it. A DL 5 5 12 3 4 7 L. Speed Dial 1. Station When you use a Speed Dial Station number, the LCD will indicate the use of this feature.
  • Page 47 PERCEPTION e DIGITAL TELEPHONE & O. Account Number Recording When you use the Account Number Recording feature, the LCD will indicate the entered account number. D I AL C O DE 12345 P. Paging 1. Internal Paging When you access Page Zone XX, the LCD will indicate the desired zone number.
  • Page 48 DIGITAL TELEPHONE PERCEPTION e & Q. Call Forward 1. Call Forward All Calls When you Call Forward All Calls to a station, the LCD will indicate the DN to which calls are forwarded. CF -AC TO -S T 203 JAN 5 MO N 11:00 2.
  • Page 49 PERCEPTION e DIGITAL TELEPHONE & R. Override When you Override an existing station-to-station conversation, the LCD will indicate your DN and the DN that you are overriding. OV R 2 02 2 0 0 I Meet-me Page (Attendant- Position Digital Telephone, MMP) C-H OLD XXX X I Meet-me Page Recall...
  • Page 50 DIGITAL TELEPHONE PERCEPTION e & U. Agent Queue Status If you are logged in as an ACD agent, the LCD will display the number of calls in queue that are waiting to be answered. The sample display Q UE #0 0 1 (shown on the left) shows one call in queue.

  • Page 51: Alphanumeric Display

    PERCEPTION e DIGITAL TELEPHONE & 2. Rings Supervisor While the Assistance call is ringing at the supervisor's station, the display shows which agent is placing the Assistance call. QUE# 0 01 ASS IST A GT503 3. Supervisor Answers When the supervisor answers the Assistance call, the agent's diaplay changes to reflect "SUPRVSR ASSIST".
  • Page 52 DIGITAL TELEPHONE PERCEPTION e & personalized message at your station. Any text that you program for message 9 will be saved and can be used again. However, any text that you program for messages 0 ~ 8 will be lost when you cancel the message.
  • Page 53 PERCEPTION e DIGITAL TELEPHONE & 2. Dial the number of the message, that you want to appear, via the dialpad. (See the above preprogrammed messages.) 3. Press the button (if The MES LED will light steadily. equipped) or hang up. To Cancel a Message on Your Telephone: 1A.
  • Page 54 DIGITAL TELEPHONE PERCEPTION e & will remain at your station until canceled. It will then be erased and the original programmed message will be restored. Use the following procedure when adding to a preprogrammed message or when leaving a new message: To Record a Message: 1.
  • Page 55 PERCEPTION e DIGITAL TELEPHONE & 6. The following special characters may be set by pressing and then pressing to step through the available characters: Q, Z, :, –, +, /. 7. When the message is Your message is now stored on your station. complete, press the button, or if you do not have a button, press the...

  • Page 56: System Directory

    DIGITAL TELEPHONE PERCEPTION e & Address Code Name Phone Number 10 ————————————————————————————————— ( ) ——————————— 11 ————————————————————————————————— ( ) ——————————— 12 ————————————————————————————————— ( ) ——————————— 13 ————————————————————————————————— ( ) ——————————— 14 ————————————————————————————————— ( ) ——————————— 15 ————————————————————————————————— ( ) ——————————— 16 —————————————————————————————————...
  • Page 57 PERCEPTION e DIGITAL TELEPHONE & Address Code Name Phone Number 55 ————————————————————————————————— ( ) ——————————— 56 ————————————————————————————————— ( ) ——————————— 57 ————————————————————————————————— ( ) ——————————— 58 ————————————————————————————————— ( ) ——————————— 59 ————————————————————————————————— ( ) ——————————— 60 ————————————————————————————————— ( ) ——————————— 61 —————————————————————————————————...

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