Matrox DualHead2Go User Manual
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Matrox DualHead2Go User Manual

Matrox DualHead2Go User Manual

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ENGLISH
®
™
Matrox
DualHead2Go
Analog Edition • Digital Edition •
DP Edition • Digital SE
User Guide
®
(Windows
version)
20000-301-0210
2012.10.05

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Summary of Contents for Matrox DualHead2Go

  • Page 1 ENGLISH ® ™ Matrox DualHead2Go Analog Edition • Digital Edition • DP Edition • Digital SE User Guide ® (Windows version) 20000-301-0210 2012.10.05...

  • Page 2: Table Of Contents

    Using this guide............................4 More information .............................4 Overview ........................5 Hardware supplied............................5 Software supplied............................6 Installation overview..........................7 Connecting your DualHead2Go Analog Edition product ........8 Before you begin ............................8 Connection overview..........................9 Step-by-step connection setup .........................9 Connecting your DualHead2Go Digital Edition product........11 Before you begin .............................11 Connection overview..........................12...
  • Page 3 Common problems and solutions ......................29 Product information....................36 Specifications ............................36 Environmental ............................37 Notes................................37 Customer support ....................39 Matrox Web.............................39 Technical support ...........................39 Driver and software download.......................40 View your warranty information......................40 Register your Matrox product........................40 Index ........................41 Matrox DualHead2Go – User Guide...

  • Page 4: About This User Guide

    About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Note: This guide has references specific to version 2.07.00 or later of the Matrox software.

  • Page 5: Overview

    Matrox input cable USB cable (HD-15 to HD-15) * The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more information, contact your Matrox representative. Matrox DualHead2Go – User Guide...

  • Page 6: Software Supplied

    2003. Matrox makes new software available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/gxm/software). * Required if connecting two DualHead2Go Analog Edition, DualHead2Go Digital Edition, or DualHead2Go DP Edition products at a time. For more information, see “Connecting a second DualHead2Go product”, page...

  • Page 7: Installation Overview

    Installation overview To install your Matrox product: Connect your product – see the “Connection setup” section for your Matrox product. Install the software – see “Installing your Matrox software”, page Matrox DualHead2Go – User Guide...

  • Page 8: Connecting Your Dualhead2Go Analog Edition Product

    This section describes how to connect two (2) analog monitors to your Matrox product. Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product.

  • Page 9: Connection Overview

    Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product.
  • Page 10 ) on your Matrox product. Monitor cable (HD-15) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26). 10 Matrox DualHead2Go – User Guide...

  • Page 11: Connecting Your Dualhead2Go Digital Edition Product

    Connecting your DualHead2Go Digital Edition product This section describes how to connect two (2) digital or analog monitors to your Matrox product. Note: To purchase any cables or adapters not included with your Matrox product, see the Matrox online store (shopmatrox.com).

  • Page 12: Connection Overview

    Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product.
  • Page 13 DVI to HD-15 adapter (sold separately) to connect your monitor to the connector. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26). Matrox DualHead2Go – User Guide 13...

  • Page 14: Connecting Your Dualhead2Go Dp Edition Product

    Connecting your DualHead2Go DP Edition product This section describes how to connect two (2) DisplayPort or digital (DVI) monitors to your Matrox product. WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your Matrox product,...

  • Page 15: Connection Overview

    Connection overview Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product.
  • Page 16 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( ) on your Matrox product.
  • Page 17 DisplayPort to DVI adapter Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26). Matrox DualHead2Go – User Guide 17...

  • Page 18: Connecting Your Dualhead2Go Digital Se Product

    Matrox online store (shopmatrox.com). Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product. Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened.
  • Page 19 DisplayPort connector while removing the connector. Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Matrox DualHead2Go – User Guide 19...
  • Page 20 USB cable more information on powered USB ports, see your system manual. Attach the Matrox input cable Attach one end of the Matrox DisplayPort to DisplayPort cable provided with your Matrox product to the DisplayPort input connector ( ) on your Matrox product.
  • Page 21 ( ) on your Matrox product. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26). Matrox DualHead2Go – User Guide 21...

  • Page 22: Connecting A Second Dualhead2Go Product

    Connecting a second DualHead2Go product If you want to further expand your desktop, you can connect a second DualHead2Go product to your graphics hardware to support up to four monitors at a time. Note: The following provides a brief overview of how to connect a second DualHead2Go product to your graphics hardware.

  • Page 23: Connecting Two Dualhead2Go Products

    Matrox power adapter kit for GXM, see the Matrox online store (shopmatrox.com). Connection overview (DualHead2Go DP Edition shown) Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Matrox DualHead2Go – User Guide 23...
  • Page 24 Attach the other end of the cable to the input connector on your second DualHead2Go product. Matrox input cable (DisplayPort to DisplayPort) 24 Matrox DualHead2Go – User Guide...
  • Page 25 Use your monitor cables to connect each monitor directly to the connectors labeled ) and ( ) on your Matrox product. Monitor cable (DisplayPort) For more information, see the “Step-by-step connection setup” for your product. Matrox DualHead2Go – User Guide 25...

  • Page 26: Installing Your Matrox Software

    You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Before you begin If Matrox software is already installed on your system, you need to uninstall the software currently installed. Windows 8/7/Vista/XP – To uninstall Matrox software: Windows 8 –...

  • Page 27: Installing Your Matrox Powerdesk Software

    Insert the Matrox CD-ROM in your CD-ROM drive, then follow the on-screen instructions. Starting the Matrox quick setup utility Matrox provides an easy way for you to set up and configure your Matrox product. The quick setup utility starts automatically after you install your PowerDesk software.

  • Page 28: Matrox Powerdesk Software

    Right-click your Windows desktop and select Launch Matrox PowerDesk Accessing Matrox PowerDesk help For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. While using Matrox PowerDesk software, you can access the help file in several ways:...

  • Page 29: Troubleshooting

    Troubleshooting This section addresses possible problems that could prevent you from using your Matrox product. What to do if you have a problem If you experience problems with your Matrox product: After making any changes to your system (such as changing your graphics hardware or display driver version), we recommend you check the compatibility of your system by running the GXM System Compatibility Tool.
  • Page 30 Problem Matrox product isn’t automatically detected Cause Your Matrox product may not support the selected display mode or the graphics hardware in your computer. Solution Make sure your Matrox product supports the selected display mode. For more information, see “Product information”, page Solution Make sure your Matrox product supports your graphics hardware.
  • Page 31 Cause An unsupported display mode may have been selected. Solution If one of your displays is usable, use Matrox PowerDesk to change your display mode. For more information, see Matrox PowerDesk help. Solution If all your displays are unusable, change your display resolution in Windows.
  • Page 32 “ ” or “ ”.) 2 × 1 3 × 1 For more information, see Matrox PowerDesk help. Cause Laptop users only – Your secondary display may not be enabled in Windows. Solution Make sure your display is enabled: Windows 8/7 –...
  • Page 33 Certain display resolutions are unavailable Cause There may be unsupported graphics hardware in your computer. Solution Make sure your Matrox product supports your graphics hardware by running the GXM System Compatibility Tool. For the latest compatibility information, see the Matrox Web site (www.matrox.com/graphics/en/support/gxm_main). Problem...
  • Page 34 Wrong color balance, blurry text, or screen image off-center Cause You may be using different types of monitors. Solution To get the most of your Matrox product, we recommend you use two identical monitors while using Matrox DualHead2Go. Cause Your monitor video controls may be improperly set.
  • Page 35 Press one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked. For more information, see Matrox PowerDesk help. Problem 3D programs don’t work Cause While using display resolutions above 2048 ×...

  • Page 36: Product Information

    (8.9 cm × 9 cm × 2.8 cm) (9.78 cm × 6.35 cm × 2.8 cm)) * Your Matrox product ships with four default display modes. Additional display modes are available through Matrox PowerDesk software. For more information, see Matrox PowerDesk help.

  • Page 37: Environmental

    3D acceleration. For information on the capabilities of your graphics hardware, see its documentation. DualHead2Go Digital SE – In clone mode, your Matrox product supports a maximum display resolution of 1920 × 1200. DualHead2Go DP Edition only – In clone mode, your Matrox product supports a maximum display resolution of 2560 ×...
  • Page 38 To get the most of your Matrox product, we recommend you use two identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For more information on the settings your monitor supports, see your monitor documentation.

  • Page 39: Customer Support

    Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance. Your dealer is familiar with your complete system.

  • Page 40: Driver And Software Download

    Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers).

  • Page 41: Index

    Power indicator Power supply Cable Environtmental Connection Powered port Specifications PowerDesk Accessing Help – Product information Hardware (sold separately) Warranty DVI to HD-15 adapter Web, Matrox Hardware supplied USB cable Quick setup utility HDCP Matrox DualHead2Go – User Guide 41...
  • Page 42 (extension 2026) • Attention: Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.
  • Page 43 B. (Español) Información para usuarios europeos – Declaración de conformidad Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 2004/108/EC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24.
  • Page 44 Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio. FRANCE Avertissement sur l’épilepsie À...
  • Page 45 Copyright © 2012 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati •...
  • Page 46 However, no responsibility is assumed by Matrox Graphics Inc. for its use, for its reproduction and/or distribution, in whole or in part;...
  • Page 47 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...

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