HP ProLiant DL380 G6 User Manual
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HP ProLiant DL380 G6 User Manual

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HP ProLiant DL380 G6 Server

User Guide

Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 495624-003
February 2011
Edition: 3

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  • Page 1: Hp Proliant Dl380 G6 Server

    Abstract This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
  • Page 2 © Copyright 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 7 Front panel components ..........................7 Front panel LEDs and buttons ........................8 Systems Insight Display LEDs ........................9 Systems Insight Display LED combinations ....................10 Rear panel components ..........................11 Rear panel LEDs and buttons ........................12 Non-hot-plug PCI riser board slot definitions ....................
  • Page 4 Installing a full-length expansion board ..................... 55 PCI riser board option ..........................56 Hard drive cage option ..........................57 HP Trusted Platform Module option ......................60 Installing the Trusted Platform Module board ..................60 Retaining the recovery key/password ....................62 Enabling the Trusted Platform Module ....................
  • Page 5 ProLiant Support Packs ........................74 Operating System Version Support ....................74 Change control and proactive notification ..................74 Care Pack ............................ 74 Troubleshooting .......................... 75 Troubleshooting resources ........................75 Pre-diagnostic steps ..........................75 Important safety information ......................75 Symptom information ........................77 Prepare the server for diagnosis ......................
  • Page 6 Technical support ........................104 Before you contact HP ..........................104 HP contact information ........................... 104 Customer Self Repair ..........................104 Acronyms and abbreviations ...................... 112 Index ............................115 Contents 6...

  • Page 7: Component Identification

    Component identification Front panel components • SFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays SATA optical drive bay Video connector USB connectors (2) • SFF model with optional hard drive cage Item Description Quick release levers (2) Systems Insight Display Hard drive bays Hard drive bays (optional)

  • Page 8: Front Panel Leds And Buttons

    Item Description USB connectors (2) • LFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays USB connectors (2) Video connector Front panel LEDs and buttons Item Description Status UID LED and button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 8...

  • Page 9: Systems Insight Display Leds

    Amber = System in standby, but power is still applied Off = Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Component identification 9...

  • Page 10: Systems Insight Display Led Combinations

    Item Description Status NIC link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs and buttons"...

  • Page 11: Rear Panel Components

    Systems Insight Display Health LED System power Status LED and color Amber Power supply (amber) • Only one power supply is installed and that power supply is in standby. • Power supply fault • System board fault Amber Green Power supply (amber) •...

  • Page 12: Rear Panel Leds And Buttons

    Video connector NIC 1 connector NIC 2 connector Mouse connector Keyboard connector Serial connector iLO 2 connector NIC 3 connector NIC 4 connector Rear panel LEDs and buttons Item Description Status Power supply LED Green = Normal Off = System is off or power supply has failed UID LED/button Blue = Activated Flashing blue = System being managed remotely...

  • Page 13: System Board Components

    FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile. • The PCIe x16 riser supports a maximum power of 150W with an HP power cable. The cable supplied with the riser must be used for PCIe card wattages greater than 75W.

  • Page 14: System Maintenance Switch

    Item Description Processor 2 DIMM slots SAS power connector A SAS power connector B Front I/O connector SATA optical drive connector Internal USB connector System battery Power supply backplane connector NMI jumper System maintenance switch Processor socket 2 Primary riser connector SD card slot TPM connector Processor socket 1 (populated)

  • Page 15: Nmi Functionality

    To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following: • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Component identification 15...

  • Page 16: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter assignments for population guidelines. SAS and SATA device numbers • SFF device bay numbering Component identification 16...

  • Page 17: Sas And Sata Hard Drive Leds

    • Optional SFF device bay numbering • LFF device bay numbering SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) Component identification 17...

  • Page 18: Sas And Sata Hard Drive Led Combinations

    SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Alternating amber and The drive has failed, or a predictive failure alert has been On, off, or blue received for this drive; it also has been selected by a management flashing application.

  • Page 19: Battery Pack Leds

    Status On = AC power is connected. Off = AC power is disconnected. Missing = Riser is not installed and power might be connected. Battery pack LEDs Item ID Color Description Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available.

  • Page 20: Hot-Plug Fans

    A fully-charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website (http://www.hp.com). Double blink, then The cache microcontroller is waiting for the host controller to —...
  • Page 21 The only two valid fan configurations are listed in the following table. Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan blank Fan blank 1 processor 2 processors For a single-processor configuration, four fans and two blanks are required in specific fan bays for redundancy.

  • Page 22: Operations

    Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 23: Remove The Access Panel

    After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack.

  • Page 24: Install The Access Panel

    Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 22). Extend the server from the rack (on page 22). Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch.

  • Page 25: Cable Management Arm With Right-Hand Swing

    Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 22). Swing open the cable management arm.

  • Page 26: Remove The Pci Riser Cage

    Remove the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Power down the server (on page 22). Extend the server from the rack (on page 22).

  • Page 27: Remove The Air Baffle

    Install the server into the rack. Power up the server (on page 22). Remove the air baffle CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.

  • Page 28: Setup

    (http://www.hp.com/services/carepack). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 29: Optimum Environment

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 30: Temperature Requirements

    Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: Do not permit optional equipment to impede airflow around the server or to increase the...

  • Page 31: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
  • Page 32 CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. Install the server and cable management arm into the rack. For more information, see the installation instructions that ship with the 2U Quick Deploy Rail System.

  • Page 33: Installing The Operating System

    HP website (http://www.hp.com/support). For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Powering up and configuring the server To power up the server, press the Power On/Standby button.

  • Page 34: Registering The Server

    Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

  • Page 35: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 36 Open the heatsink retaining bracket, and then remove the processor blank. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 37 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Hardware options installation 37...
  • Page 38 Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
  • Page 39 Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
  • Page 40 CAUTION: After the cover is removed, do not touch the thermal interface media. Install the heatsink. Hardware options installation 40...

  • Page 41: Memory Options

    Close the heatsink retaining bracket. Remove the fan blanks in bays 5 and 6. For fan location and numbering information, see "Hot-plug fans (on page 20)" or the label attached to the access panel. Install the fans into bays 5 and 6. Install the air baffle ("Remove the air baffle"...

  • Page 42: Memory Subsystem Architecture

    IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types.

  • Page 43: Dimm Identification

    DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Memory configurations To optimize server availability, the server supports the following AMP modes: •...

  • Page 44: Rdimm Maximum Memory Configurations

    DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (on page 66)." For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8-GB RDIMMs.

  • Page 45: General Dimm Slot Population Guidelines

    Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory performance with Advanced ECC is also slightly higher. General DIMM slot population guidelines Observe the following guidelines for all AMP modes: •...

  • Page 46: Mirrored Memory Population Guidelines

    Mirrored Memory population guidelines For Mirrored Memory mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 45). • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for any processor. •...

  • Page 47: Lockstep Memory Population Guidelines

    Lockstep Memory population guidelines For Lockstep memory mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 45). • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for any processor. •...

  • Page 48: Installing A Dimm

    27). Install the access panel (on page 24). If you are installing DIMMs in mirrored or lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup Utility" on page 66). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 10)."...

  • Page 49: Installing A Hot-Plug Sas Hard Drive

    Installing a hot-plug SAS hard drive Remove the SAS hard drive blank. Prepare the hard drive. Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations"...

  • Page 50: Optical Drive Option

    CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations"...
  • Page 51 Slide the optical drive into the drive bay. Connect the power and data cable to the system board. The air baffle is not shown for clarity. Connect the power and data cable to the optical drive. Install the access panel (on page 24). Hardware options installation 51...

  • Page 52: Redundant Hot-Plug Power Supply Option

    Power up the server (on page 22). Redundant hot-plug power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Access the product rear panel (on page 24). Remove the power supply blank.

  • Page 53: Expansion Board Options

    Route the power cord through the power cord anchor or cable management arm. Reposition the cable management arm into the operating position. Connect the power cord to the power source. Be sure that the power supply LED is green ("Rear panel LEDs and buttons"...

  • Page 54: Installing A Half-Length Expansion Board

    To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover.

  • Page 55: Installing A Full-Length Expansion Board

    Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. Install the PCI riser cage. Install the access panel (on page 24). Installing a full-length expansion board Power down the server (on page 22). Extend the server from the rack (on page 22).

  • Page 56: Pci Riser Board Option

    Close the full-length expansion board retainer. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. Install the PCI riser cage. Install the access panel (on page 24). PCI riser board option CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 57: Hard Drive Cage Option

    Install the optional riser board. Install any expansion boards. ("Expansion board options" on page 53) Install the PCI riser cage. Install the access panel (on page 24). Install the server into the rack. Power up the server (on page 22). Hard drive cage option Installation of a SAS expander card or an additional SAS controller option is required to support the hard drive cage option.
  • Page 58 Remove the two primary hard drive retaining screws and slide the cage forward. Install the optional hard drive cage. Install the hard drives and hard drive blanks ("Hot-plug SAS hard drive options" on page 48, "Optical drive option" on page 50). Remove the PCI riser cage (on page 26).
  • Page 59 Connect one end of the power cable to the SAS backplane and the other end to the system board. Install the primary hard drive cage. Connect one end of each SAS cable to the SAS controller. For connector information, see the documentation that ships with the SAS controller option.

  • Page 60: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
  • Page 61 Remove the access panel (on page 23). Remove the PCI riser cage (on page 26). Remove the air baffle (on page 27). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 62: Retaining The Recovery Key/Password

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 63: Cabling

    Cabling SAS hard drive cabling Optical drive cabling Cabling 63...

  • Page 64: Bbwc Battery Cabling

    BBWC battery cabling Cabling 64...

  • Page 65: Configuration And Utilities

    Enabling access to the Array Configuration Utility (on page 68) and Erase Utility (on page 70) SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website (http://www.hp.com/go/foundation).

  • Page 66: Hp Rom-Based Setup Utility

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...

  • Page 67: Boot Options

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

  • Page 68: Array Configuration Utility

    Mozilla Firefox 2.0 or later For Linux servers, see the README.TXT file for additional browser and support information. For more information, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com).

  • Page 69: Re-Entering The Server Serial Number And Product Id

    If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

  • Page 70: Rompaq Utility

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 71: Redundant Rom Support

    USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 72: Diagnostic Tools

    Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 73: Remote Support And Analysis Tools

    HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...

  • Page 74: Proliant Support Packs

    (http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://www.hp.com/go/pcn).

  • Page 75: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes.

  • Page 76: Symbols On Equipment

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 77: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 72) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 78: Performing Processor Procedures In The Troubleshooting Process

    To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.

  • Page 79: Loose Connections

    When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All additional DIMMs Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs. For more information, see the memory guidelines in the server user guide. •...

  • Page 80: Service Notifications

    LEDs. Depending on the model, the internal health LED and external health LED may either appear solid or they may flash. Both conditions represent the same symptom. For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support).

  • Page 81: General Diagnosis Flowchart

    Item "Symptom information (on page 77)" "Loose connections (on page 79)" "Service notifications (on page 80)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 81...
  • Page 82 CD or the HP website (http://www.hp.com/products/servers/platforms) "Breaking the server down to the minimum hardware configuration (on page 78)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)"...

  • Page 83: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 83...
  • Page 84 Item "Server health LEDs (on page 80)" and "Component identification (on page 7)" "HP Insight Diagnostics (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" "Loose connections (on page 79)"...
  • Page 85 Troubleshooting 85...

  • Page 86: Post Problems Flowchart

    Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms). "Breaking the server down to the minimum hardware configuration (on page 78)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" •...
  • Page 87 Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" • "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" Troubleshooting 87...

  • Page 88: Os Boot Problems Flowchart

    Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" • Controller documentation "HP Insight Diagnostics (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" •...

  • Page 89: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
  • Page 90 "Power-on problems flowchart ("Server power-on problems flowchart" on page 83)" "HP Insight Diagnostics (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 75)" • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting...

  • Page 91: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Troubleshooting 91...
  • Page 92 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Troubleshooting 92...

  • Page 93: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.

  • Page 94: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 95: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 96: European Union Regulatory Notice

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website (http://www.hp.eu/certificates) (type the product number in the search field).

  • Page 97: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 98: Chinese Notice

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. Regulatory compliance notices 98...

  • Page 99: Taiwan Battery Recycling Notice

    For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 100: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 101: Specifications

    20.4 kg (47.2 lb) Weight (no drives installed) Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 1200 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to...
  • Page 102 800 W at 100V AC input Maximum peak power 900 W at 120V AC input 1200 W at 200V to 240V AC input • HP ProLiant 750 W Power Supply Specification Value Input requirements 100 to 120 VAC, 200 to Rated input voltage...
  • Page 103 460 W at 100V to 120V AC input Rated steady-state power 460 W at 200V to 240V AC input 460 W at 100V to 120V AC input Maximum peak power 460 W at 200V to 240V AC input Specifications 103...

  • Page 104: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 105 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 106 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 107 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 108 HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo...
  • Page 109 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 110 Technical support 110...
  • Page 111 Technical support 111...

  • Page 112: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache Canadian Standards Association Customer Self Repair double data rate error checking and correcting International Electrotechnical Commission Integrated Lights-Out Integrated Management Log Acronyms and abbreviations 112...
  • Page 113 ISEE Instant Support Enterprise Edition NFPA National Fire Protection Association non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays peripheral component interface PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended POST Power-On Self Test processor power module ProLiant Support Pack RBSU ROM-Based Setup Utility...
  • Page 114 serial attached SCSI SDDC Single Device Data Correction SDRAM synchronous dynamic RAM small form-factor Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature trusted platform module UDIMM Unregistered Dual In-Line Memory Module unit identification uninterruptible power system universal serial bus...

  • Page 115: Index

    15 configuration of system 33, 65 connection problems 79 connectors 7 hard drive bays 7 contacting HP 104 hard drive cage 57 crash dump analysis 15 hard drive LEDs 17, 18 CSR (customer self repair) 104 hard drives 18...
  • Page 116 LEDs 8, 15, 80 help resources 104 operating system crash 15 HP Insight Diagnostics 72 operating systems 33, 74 HP technical support 104 optical drive 7, 50 optical drive cable 63 optimum environment 29 identification number 94 Option ROM Configuration for Arrays (ORCA) 68...
  • Page 117 11 serial number 69 series number 94 warnings 31, 76 server fault indications flowchart 89 website, HP 104 server features and options 35 service notifications 80 shipping carton contents 31 SmartStart autorun menu 65 SmartStart Scripting Toolkit 65...

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