HP ProBook 430 G2 Maintenance And Service Manual
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HP ProBook 430 G2 Maintenance And Service Manual

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HP ProBook 430 G2 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 430 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in the take full advantage of Windows 7 functionality. express warranty statements accompanying http://windows.microsoft.com/en-us/...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 6 Display ................................... 6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader (select models only) ............9 Keys ..............................10 Bottom ................................. 11 Front ..................................
  • Page 8 Heat sink assembly ........................... 72 Power connector and cable ....................... 74 Display assembly ..........................76 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 ........82 Using Computer Setup ............................82 Starting Computer Setup ........................82 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics (UEFI) ......................87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........87 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........88 Using Computer Setup ............................88 Starting Computer Setup ........................
  • Page 10 11 Backup and recovery in Windows 7 ......................101 Creating recovery media and backups ......................101 Guidelines ............................101 Creating recovery media with HP Recovery Disc Creator ............... 101 Creating recovery media ....................102 Backing up your information ......................102 Performing a system recovery ..........................
  • Page 11 Display ................................124 Index ................................130...

  • Page 13: Product Description

    Product description Category Description Product Name HP ProBook 430 G2 Notebook PC Processors Intel® Core™ i7 processor, Dual Core, 4th generation (4-MB L3 cache) 4510U, 2.0-GHz/3.1-GHz Core Turbo/Intel HD Graphics 4400 Intel® Core i5 processors, Dual Core, 4th generation (3-MB L3 cache, 35W) 4310U, 2.0-GHz/3.0-GHz Core Turbo processor/Intel HD Graphics 4400...
  • Page 14 Category Description ● 2048 MB (2048 × 1) Primary storage Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following drives: ● 1-TB, 5400-rpm ● 750-GB, 5400-rpm ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm ● 500-GB, 5400-rpm, hybrid (8-GB SSD) MLC ●...
  • Page 15 Subscriber identity module (SIM) security (customer-accessible) Supports “no WWAN” option Supports the following WWAN modules: ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module External media card Digital Media Reader Slot Supports SD, SDHC, SDXC...
  • Page 16 Category Description 3-wire, 1.0 m power cord Security Integrated fingerprint reader No fingerprint reader option Security lock TPM SLB9660 (FW ver. 1.2) (Infineon; soldered down) Operating system Preinstalled: Windows 7 Professional 64 Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 –...
  • Page 17 Category Description Windows 7 Enterprise 32 Windows 8.1 Enterprise 64 Certified: Microsoft WHQL Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module WLAN module WWAN module Keyboard...

  • Page 18: External Component Identification

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 19: Top

    To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.

  • Page 20: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Keys

    Component Description Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the...

  • Page 23: Bottom

    HP Support Assistant. To access HP Support Assistant in Windows 8, from the Start screen, select the HP Support Assistant app. To access Help and Support in Windows 7, select Start > Help and Support.

  • Page 24: Front

    Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. Left...

  • Page 25: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start >...

  • Page 26: Service Tag And Pcid Label

    Component Description ● Amber (left): Activity is occurring on the network. AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent.

  • Page 27: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 28: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Item Description Spare part number Display panel, 33.8-cm (13.3-inch), HD, anti-glare not spared Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page No backlight 767470-xxx Backlit 767476-xx1 Computer major components...
  • Page 30 Item Description Spare part number Top cover (includes touchpad assembly) For use in models with a fingerprint reader 768213-001 For use in models without a fingerprint reader 773562-001 Power button board assembly 768203-001 Fingerprint reader assembly (includes cable, bracket, and bezel) 768200-001 Touchpad button board 768212-001...
  • Page 31 Without Windows 8.1 768214-001 Windows 8.1 Professional 768214-501 Windows 8.1 Standard 768214-601 (15) WWAN module HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 (16) WLAN module Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter...
  • Page 32 Item Description Spare part number (17) Memory modules (PC3L-12800, 1600-MHz, DDR3L) 8-GB 693374-001 4-GB 691740-001 2-GB 691739-001 (18) Battery, Li-ion 745662-001 (19) Base enclosure 768193-001 (20) Service door 768205-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 768194-001 For use in models without a webcam 768195-001 Webcam module 767457-001 Microphone module 773563-001 Display components...

  • Page 34: Cable Kit

    Item Description Spare part number Display panel (raw) Flat 768206-001 Display Hinge Kit (includes left and right hinges) 768202-001 WLAN antennas not spared separately Included in Display Rear Cover kit, 768192-001 WWAN antennas not spared separately Included in Display Rear Cover kit, 768192-001 Display/webcam cable assembly not spared separately Included in Cable Kit, 768196-001...

  • Page 35: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 1-TB, 5400-rpm, 7 mm 762990-001 750-GB, 5400-rpm, 7 mm 752099-001 500-GB, 7200-rpm, 7 mm 703267-001 500-GB, 5400-rpm, 7 mm 683802-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 128-GB Solid-state drive 767453-001 120-GB Solid-state drive, M.2 768055-001...
  • Page 36 Description Spare part number For use in Europe, the Middle East, and Africa 755530-021 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 755530-291 For use in South Africa 755530-AR1 For use in Switzerland 755530-111 For use in Thailand 755530-201 For use in the United Kingdom...

  • Page 37: Sequential Part Number Listing

    730668-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 732000-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) hard drive 740011-001 HP lt4112 LTE/HSPA+ Gobi 4G Module (WWAN module) 742437-001 45-W AC adapter, 2-prong 744893-001 45-W AC adapter 745662-001 4-cell, 40 WHr, 3.0 Ah Li-ion battery...
  • Page 38 Spare part CSR flag Description number 748599-001 HP hs3110 HSPA+ Mobile Broadband Module 752099-001 750-GB, 5400-rpm, 7 mm hard drive 753076-001 Broadcom BCM43142 802.11b/g/n, 1x1 Wi-Fi + BT4.0 HMC combo adapter 753077-001 Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter 755530-001 Power cord (1.0 m, 3-pin) for use in North America...
  • Page 39 Spare part CSR flag Description number 767470-201 Keyboard, no backlight, for use in Brazil 767470-211 Keyboard, no backlight, for use in Hungary 767470-251 Keyboard, no backlight, for use in Russia 767470-261 Keyboard, no backlight, for use in Bulgaria 767470-271 Keyboard, no backlight, for use in Romania 767470-281 Keyboard, no backlight, for use in Thailand 767470-291...
  • Page 40 Spare part CSR flag Description number 767476-211 Keyboard, backlit, for use only in models in Hungary 767476-251 Keyboard, backlit, for use only in models in Russia 767476-261 Keyboard, backlit, for use only in models in Bulgaria 767476-271 Keyboard, backlit, for use only in models in Romania 767476-281 Keyboard, backlit, for use only in models in Thailand 767476-291...
  • Page 41 Spare part CSR flag Description number 768205-001 Service door 768206-001 Display panel (raw), flat 768208-001 Rubber Kit (includes rubber base enclosure screw covers and mylar display bezel screw covers) 768209-001 Screw Kit 768210-001 Speaker assembly 768212-001 Touchpad button board 768213-001 Top cover (includes touchpad) 768214-001 System board with Intel Celeron 2957U processor;...
  • Page 42 Spare part CSR flag Description number 778496-501 System board with Intel i3-4005U processor; Windows 8.1 Professional 778496-601 System board with Intel i3-4005U processor; Windows 8.1 Standard Chapter 3 Illustrated parts catalog...

  • Page 43: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 4-cell, 40 WHr, 3.0 Ah Li-ion battery 745662-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Service Door

    Service door Description Spare part number Service door 768205-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400-rpm, 7 mm 762990-001 750-GB, 5400-rpm, 7 mm 752099-001 500-GB, 7200-rpm, 7 mm 703267-001 500-GB, 5400-rpm, 7 mm 683802-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 128-GB Solid-state drive 767453-001 120-GB Solid-state drive, M.2 768055-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 52 To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the cover to the drive, and then lift the cover off the drive (2). Reverse this procedure to install a hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 54 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 55: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 57: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 58 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 59: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard, no backlight 767470-xxx Keyboard, backlit 767476-xx1 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover. Rotate the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard.
  • Page 61 Disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 62: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 63: Display Subcomponents (Bezel, Webcam, Panel)

    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
  • Page 64 Remove the display bezel (6). The display bezel is available using spare part number 768194-001 for models with a webcam and 768195-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768208-001. If it is necessary to replace the webcam or microphone module, note that cable connects through the hole in the ledge (1) on the display enclosure.
  • Page 65 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM1.6×2.5 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2). The raw display panel is available using spare part number 768206-001. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.

  • Page 66: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover for use in models with a fingerprint reader (includes touchpad) 768213-001 Top cover for use in models without a fingerprint reader (includes touchpad) 773562-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 67 Remove the 8 Torx T8M2.5×6.0 screws from the top of the top cover. Disconnect the following cables from the system board: ● (1): Power button board cable ● (2): Touchpad board cable ● (3): Fingerprint reader cable ● (4): Function board cable Component replacement procedures...
  • Page 68 Pry the top cover off the computer to disengage it. Lift the top of the top cover (1), and the lift the top cover up and remove it from the computer (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 768200-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Power Button Board

    Power button board Description Spare part number Power button board assembly 768203-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 72 Lift the board up to remove it from the top cover (4). Reverse this procedure to install the power button board. When installing the power button board, insert the bottom of the board into the slot, and then rotate board down into place.

  • Page 73: I/O Board

    I/O board Description Spare part number I/O board 768204-001 Before removing the I/O board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 74 Disconnect the cable from the board (3). Remove the I/O board from the top cover. Reverse this procedure to install the function board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Touchpad Button Board

    Touchpad button board Description Spare part number Touchpad button board 768212-001 Before removing the touchpad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76 Lift the touchpad button board off the top cover (4). Reverse this procedure to install the touchpad board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Fan

    Description Spare part number 768199-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 78: System Board

    Remove the fan from the computer (3). Reverse this procedure to install the fan. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Intel i7-4510U processor; WWAN models Without Windows 8.1 768224-001 Windows 8.1 Professional 768224-501 Windows 8.1 Standard...
  • Page 79 Description Spare part number Windows 8.1 Standard 768216-601 Intel i5-4210U processor; WWAN models Without Windows 8.1 768222-001 Windows 8.1 Professional 768222-501 Windows 8.1 Standard 768222-601 Intel i3-4030U processor; WWAN models Without Windows 8.1 768221-001 Windows 8.1 Professional 768221-501 Windows 8.1 Standard 768221-601 Intel i3-4030U processor;...
  • Page 80 When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ● Memory modules (see Memory modules on page ● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page ●...
  • Page 81 Pull the system board up and toward the right to remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 82: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 768210-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Lift each speaker up from the screw side, and then remove the speakers from the computer (2). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 84: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink 768198-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 86: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable (includes bracket) 768197-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 87 Lift the bracket from atop the power connector (3), and then lift the power cable from the computer (4). Reverse this procedure to install the power cable. Component replacement procedures...

  • Page 88: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. The entire display hinge-up is not spared. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer.
  • Page 89 Release the antenna cables from the clips on the computer. Position the computer upright and open. Disconnect the display cable from the system board (1). Remove the display cable and antennas (2) from the clips in the base enclosure (3). Remove the 4 Phillips PM2.5×5.0 screws (4) from the display hinges.
  • Page 90 Lift the display assembly straight up and remove it (5). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 91 Remove the display bezel (6). The display bezel is available using spare part number 768194-001 for models with a webcam and 768195-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768208-001. If it is necessary to replace the webcam or microphone module, note that cable connects through the hole in the ledge (1) on the display enclosure.
  • Page 92 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM1.6×2.5 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2). The raw display panel is available using spare part number 768206-001. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.
  • Page 93 Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 768202-001. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly straight up and off the display panel. The display cable is available in the Cable Kit using spare part number 768196-001.

  • Page 94: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 95: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 97: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 98: Dynamically Choosing A Boot Device Using The F9 Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8...

  • Page 99: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 100: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 101: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 102: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 103: About The Boot Device Order

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 104: Setting A Multiboot Express Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 105: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 106: Computer Setup (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Ubuntu Linux

    To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Chapter 9 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux...

  • Page 107: Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 109: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 110: Using The Windows Recovery Tools

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 111: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 112: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 113: Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 114: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 115: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 116: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 117 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 118: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 119: Usb Recovery Option (Select Models Only)

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 120: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 121 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ●...

  • Page 122: Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 233.5 mm 9.19 in Non-touch 234.0 mm 9.21 in Touch Width 326 mm 12.83 in Height (front to rear) 20.0 to 21.0 mm 0.79 to 0.83 in Non-touch 21.3 to 22.5 mm 0.84 to 0.89 in Touch Weight...

  • Page 123: Cm (13.3-In), Hd+ Display Specifications

    Metric U.S. Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.

  • Page 124: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 500-GB* hybrid 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm or 7.0 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115 g 102 g 101 g or 95 g 95 g 95 g Interface type...

  • Page 125: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* Height 7.0 mm Weight < 50 g Form factor 2.5-inch Transfer rate up to 515 MB/sec Interface type SATA-3 Ready time, maximum (to not busy) < 1.0 ms Access times, logical 0.1 ms Total logical sectors 250,069,680 Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 126: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 127: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 128: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 129: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 130 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 131: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 132 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 133: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 134: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 135 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 136: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 137 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 138 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 139 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 140 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 141 Remove the LCD panel. Recycle the LCD panel and backlight. Display 129...
  • Page 142 Index components display rear cover AC adapter, spare part numbers 23 bottom 11 spare part number 22, 28 AC adapter/battery light 14 display 6 display specifications 111 antennas front 12 Driver Recovery DVD, disconnecting 43, 45 left side 12 creating 101 audio, product description 2 right side 13 using for restore 104...
  • Page 143 8 hinge spare part number 18, 28, 59 power 8 removal 53, 80 power button board cable, RJ-45 (network) 13 HP PC Hardware Diagnostics (UEFI) illustrated 22 TouchPad 8 downloading 87, 93, 97 power cable webcam 6 using 87...
  • Page 144 webcam 2 speaker assembly wireless 2 removal 70 webcam product name 1 spare part number 18, 70 identifying 6 speakers, identifying 9 product description 2 specifications spare part number 26 recovery 100, 106 Blu-ray ROM DVD±RW webcam light, identifying 6 recovery media SuperMulti 115 webcam module...

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