Troubleshooting - Harman Kardon SABRE SB35 Owner's Manual

SB35

Troubleshooting

If your SABRE SB35 system is not performing the way you think it should, check if the problem is covered in this section before calling your dealer or contacting a Harman Kardon
representative.
If the SABRE SB35 soundbar does not turn ON
If the SABRE SB35 subwoofer does not turn ON
If there is no sound coming from both the soundbar and the subwoofer
If there is no sound coming only from the SABRE SB35 subwoofer
If the system's sound is distorted
If the bass output is not loud enough
When I turn off my SABRE SB35, it resets the volume
My TV is ON and my SABRE SB35 is in Standby. When I turn off my television, it
turns my Soundbar on.
Problems Solutions
Check if the SABRE SB35 power supply's AC cord is plugged into a working
AC outlet and that the power supply is plugged into the SABRE SB35.
Check if the subwoofer's power cord is plugged into a working AC outlet.
Check if the subwoofer's AC fuse has blown. See Subwoofer Rear Panel
Controls.
Check if soundbar SABRE SB35 is ON (the Power Indicator should be white).
Check if the cable connecting the TV or other source component to
soundbar is properly connected at both ends.
Check if the soundbar's Source Selector is set to the correct source and that
source is playing an audio signal.
Check if the system is mute. If the system is mute, press the volume
buttons to unmute the system.
Check if the soundbar's volume is not turned all the way down (the lowest
setting of the Volume Down button will mute the system).
Check if the Subwoofer Volume Control is not turned all the way down.
Check if the wireless connection is still active (blue LED constant in the
back of the subwoofer). If the LED is flashing blue, then restart the pairing
process.
Move the subwoofer closer to the soundbar. The maximum wireless
operation distance is 15 m (50 feet).
Check the source component to see if the distortion is coming from it, and
not from soundbar.
Make sure the subwoofer volume level is not set at minimum. Increase the
subwoofer volume control using the remote control.
Move the subwoofer at a corner of the room.
Move the subwoofer closer to the seating location.
This is actually a feature. If the soundbar is playing at more than 50% of
maximum volume, when power off the volume is automatically reset to
50% of maximum volume when turning it on.
This is actually related to some issue on some television having wrong Hot
Plug Detection (HPD) protocol. You can activate/deactivate HPD protocol by
pressing the Surround and Volume – buttons simultaneously.
Troubleshooting
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