Related Manuals for EastLink Telephone
Summary of Contents for EastLink Telephone
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Page 1: User Guide
TELEPHONE USER GUIDE PR02775 EastLink_Central telephone Guide_ 1_888only.indd Ca PR02775 EastLink_Central telephone Guide_ 1_888only.indd Ca 24/03/11 9:08 AM 24/03/11 9:08 AM... - Page 2 ADD EASTLINK LONG DISTANCE TO YOUR BUNDLE. SO MANY WAYS TO SAVE. It’s never been easier to save. Get an EastLink plan that’s right for you. Ask about our Per Minute Canada/US Anytime Calling Plan and our Unlimited Canada/US Anytime Calling Plan eastlink.ca...
- Page 3 And that’s just the beginning. We offer many of the value added features you want for free. But the best technology is only as good as the people behind it. The EastLink Customer Care team are there if and when you need them. We know how important your telephone is to you.
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Page 4: Table Of Contents
21.0 Contacting EastLink ....23 5.14 Call Block .........12 5.15 Block Release ......13 6.0 Additional Phone Features ....13 6.1 Voicemail to Email .....13 7.0 Billing ..........13 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:2 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:2 24/03/11 9:09 AM 24/03/11 9:09 AM... -
Page 5: Repair Service
KIDS HELP LINE ..1-800-668-6868 DOCTOR ...._____________ HOSPITAL ....______________ 3.0 DIRECTORY & OPERATOR SERVICES EastLink operators are available to assist you 24 hours a day, 7 days a week for your long distance calling needs. OPERATOR ASSISTED CALLS Press 0 0 if you require assistance in making a long distance call. -
Page 6: Directory Assistance
EastLink offers a second phone line for a competitive monthly rate. Please call for second phone line rates. CALLING FEATURES EastLink has simplified the process and includes 15 of our calling features with your standard phone service. See section 5.0 for more information on available calling features. -
Page 7: Long Distance
LONG DISTANCE Answer the call for long distance savings, choice and convenience. Choose from one of our exclusive Long Distance Savings Plans for EastLink Telephone Subscribers: $30 Unlimited Canada/US Anytime Calling Plan - call any day of the week, anytime for one low monthly rate. Ask our Customer Service Representative for details on our per minute Canada/US Anytime Calling Plan –... -
Page 8: Calling Features & Functions
5.0 CALLING FEATURES & FUNCTIONS EastLink offers a variety of calling features and functions for your convenience. The following outlines each of these features and how they are used. CALL DISPLAY Know who’s calling before you answer! Call Display will show the name and phone number of the person calling you. -
Page 9: Visual Call Waiting
Visual Call Waiting works with Call Waiting and Call Display. This service displays the name and number of the incoming caller (if available) when you are on the phone. Users will need a telephone with a compatible display screen to use the service. Visual Call Waiting will not work if you are already on a 3-way call. -
Page 10: Select Ring
Ring Again request, press CALL SCREEN Easily block unwanted calls. To screen a particular telephone number: Pick up the receiver and listen for the dial tone. Press * 6 0 , wait through the 2-3 second delay, and then follow press # the prompts. -
Page 11: Intercom
To create a new password or to change your current password: Press * 9 8 Press 4 on the main menu for EastLink options. Press 2 for administrative options. Press 1 for password options. - Page 12 Enter your password. If you are calling from an out of town area Long Distance charges may apply. * Should you wish to check your mailbox from another person’s EastLink home phone line, you will find that dialing * 9 8 may take you directly into their home mailbox.
- Page 13 * At any menu, to go back to the Main Menu. * Where available. PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:11 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:11 24/03/11 9:09 AM 24/03/11 9:09 AM...
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Page 14: Ring Control
* 5 7 phone, listen for dial tone, then . A recorded message will let you know if the call was successfully traced. EastLink Telephone customers must file a complaint regarding the offending call with local law officials. 5.14 CALL BLOCK Block your name and number from Call Display. -
Page 15: Additional Phone Features
7.0 YOUR EASTLINK TELEPHONE AND LONG DISTANCE BILL Your EastLink Telephone and Long Distance bill will clearly outline all charges made during the billing period including line charges, features, services and taxes. Your basic local service is billed one month in advance and also includes charges for directory assistance and operator assisted calls. -
Page 16: Appendix
The following information provides a summary of the basic rights and obligations of both EastLink (also referred to as “the Company”, “we” or “our”) and its Customers (also referred to as “you”/”your”) with respect to EastLink’s provision of residential local telephone service. -
Page 17: Billing Policy
(bank service fees may apply) • Telephone Banking • At Authorized EastLink Payment Centres • Or mail to: EastLink, P.O. Box 5800, Sudbury, ON, P3A 5Z2. (Mailed payments are credited on the date the payment is received by EastLink.) BILLING POLICY 4.1 You will be billed once per month, in advance, for recurring monthly... -
Page 18: Late Payment Charge
Customer-provided facilities; e) use or permit others to use any EastLink services so as to prevent fair and proportionate use by others; f) use or permit others to use any EastLink services for the purpose of... - Page 19 Service charges will continue to accrue during any suspension of service. 9.5 Where you have paid in advance for service, EastLink will rebate the portion that was paid for service for the period after the termination date. Any such rebate will first be applied in payment of any amounts you owe to EastLink.
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Page 20: Eastlink's Right To Enter Premises
11.0 EASTLINK FACILITIES 11.1 EastLink will bear the expense of maintenance and repairs required due to normal wear and tear to its facilities, except that EastLink may charge for the additional expense incurred when you require maintenance and repair work to be performed outside of regularly scheduled working hours or relating to facilities not owned by EastLink. -
Page 21: Privacy Matters
Our customers’ right to privacy is an important issue. EastLink not only supports a policy that protects customer information, but also provides telephone services that help to balance the privacy interests of callers and the people they call. Part 14.0 of these Terms provides a brief overview of EastLink policies and procedures with respect to the confidentiality of customers’... -
Page 22: Confidentiality Of Customer Records
13.4 Non-Published Numbers Non-published numbers do not appear in the telephone directory and are not available from directory assistance operators. Non-published numbers are included in provincial emergency 9-1-1 databases. 13.5 Monitoring of Customer Care Calls In order to provide exceptional customer care, we coach our Customer Care Representatives on an ongoing basis. -
Page 23: Emergency 9-1-1 Service
(vi) Consent through other methods, as long as an objective documented record of Customer consent is created by the Customer or by an independent third party. 14.3 You may request, in writing, access to any EastLink information that EastLink holds with respect to you. We will provide the information requested if you have given the Company sufficient details of the information sought to allow us to comply with the request;... -
Page 24: Customer Liability
18.1 You agree to hold harmless and indemnify EastLink against all claims (including fees and expenses of counsel) resulting from: (a) Your use (or the use by others) of your EastLink service and/or your codes, PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:22 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:22... -
Page 25: Customer Liability For Calls
EastLink. 19.0 CUSTOMER LIABILITY FOR CALLS 19.1 The customer is liable to EastLink for charges for all calls originating at the customer’s telephone number, regardless of who may originate such calls, and for all calls received at the customer’s telephone number, the charges... - Page 26 TDD 1-877-909-2782 We would ask you to send a copy of your letter to us at the address on the previous page. NOTES PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:24 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:24 24/03/11 9:09 AM 24/03/11 9:09 AM...
- Page 27 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:25 PR02775 EastLink_Central telephone Guide_ 1_888only.indd Sec1:25 24/03/11 9:09 AM 24/03/11 9:09 AM...
- Page 28 $10 more. 1. Approximate annual savings based on the individual cost of EastLink local Telephone with all Calling Features, High Speed Extreme 15 on one computer and Digital Cable with 3 extra outlets. Annual savings may vary by Cable system. Some conditions apply. 2. Download capacity can be affected by computer set-up, Internet traffic or other factors. Up to 15 megabit download modem speeds now included in a Bundle.
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