Contex IQ 2400 Series User Manual
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Contex IQ 2400 Series User Manual

Wide format scanners
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User's Guide
Wide Format Scanners
Models: IQ 2400 and IQ 4400 series
September 2012

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Summary of Contents for Contex IQ 2400 Series

  • Page 1 User’s Guide Wide Format Scanners Models: IQ 2400 and IQ 4400 series September 2012...

  • Page 2: Table Of Contents

    About this Guide How to install new firmware? ............53 Contents Trouble Shooting ................54 How are errors reported on your system ..........54 Correcting common errors ..............54 Contents ................... 2 Technical assistance ................54 About this Guide ................2 Problems Related to Scanner Installation ..........

  • Page 3: About This Guide

    The most current OS compatibility specifications and drivers will be available on your manufacturer’s website. This user’s guide covers the following models: Scanner Model Description IQ 2400 Series 24” color scanner IQ 4400 Series 44” color scanner...

  • Page 4: Overview Of The Scanner

    Overview of Scanner Overview of the Scanner Below: The parts, buttons and areas you need to recognize for using the scanner. Scanner front view: Scanner lid Release buttons for opening scanner lid (for maintenance) Paper return guides Operator’s Panel Paper feeding guides Power button and indicator Insertion slot for document feeding Error indicator...

  • Page 5: Scanner Rear View

    Overview of Scanner Scanner rear view: Release buttons for opening scanner lid (for maintenance) Connection panel Paper return guides Interface connections – USB, Gigabit Main power switch Main power connection socket...

  • Page 6: Installation

    Installation Installation Follow the steps below for quick and easy installation of your scanner and scanner drivers. System requirements • PC or supported workstation. Recommended requirements: Core 2 processor, 2 GB RAM, 5 GB of available hard drive space, USB 2.0 interface. •...
  • Page 7 Installation Install WIDEsystem and scan/copy software on your PC IMPORTANT: WIDEsystem contains your essential scanner drivers. You must install WIDEsystem before you connect the scanner or install any scanner software applications. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup program interface will start automatically.
  • Page 8 Installation Clean the scanner feeding bed This is the flat surface in front of the insertion slot. Wipe thoroughly so dirt and dust are not dragged into the scan area with the original. Open the scanner lid – Press the lid release buttons The internal scan area should be wiped clean for any dust accumulated during packaging and shipping.
  • Page 9 Installation Open the scanner lid – Pull the lid back Retain pressure on the lid release buttons and your grip on the lid edge as you pull the lid backwards towards your body. Open the scanner lid all the way back. Clean the internal scan area Wipe the internal scan area free of dust.
  • Page 10 Installation Connect the power cable to the scanner Connect the scanner power cable to the scanner‘s main power connection socket. The main power connection socket is at the scanner’s back. Connect power to the wall outlet Connect the other end of the scanner power cable to the power outlet. CAUTION: The scanner is equipped with a three-wire (pin) grounding type plug.
  • Page 11 Installation Turn on the scanner Turn on the main power switch at the back of the scanner...
  • Page 12 Installation Connect the USB interface cable to the scanner Initial installation and activation of the scanner is easiest using the USB connection. This applies also for Gigabit enabled models. 1. The interface-connection-panel is found at the back of the scanner – on its left side when facing the back.
  • Page 13 Installation Scanner installation The Installation Wizard starts up 1. The driver will detect the scanner and start the scanner installation wizard. 2. On first time installations, the WIDEsystem Scanner Installation Wizard should start after 20 seconds. 3. If the installation wizard does not start up, perform one or more of the following: a.
  • Page 14 Installation Scanner Installation Set energy-star idle time preference On delivery, the scanner is set for automatic entry into sleep mode after a preset idle time, i.e., the length of time the scanner is not active. The default idle time setting for energy star compliancy is 15 minutes. You may wish to prolong it to avoid frequent automatic shutdowns.
  • Page 15 Installation Scanner Activation Activate the scanner You must activate your scanner with its licence before you can use it. Please follow the Scanner Activation Wizard’s instructions. NOTE: Your supplier may have pre-activated the scanner for you. If the scanner is pre- activated, the wizard will skip this step and following steps 16a, 16b.
  • Page 16 Installation Scanner Activation - Online Online activation Online activation is very easy. You only need your license key. When you choose Online as the activation method, the dialog shown on the top right appears. Enter you license key in the designated field. The key will be authenticated online right after it is entered and if valid, a green tick will appear as shown in the dialog shown on the right-middle.
  • Page 17 Installation Scanner Activation - Manual Manual activation • Have your license key ready before proceeding. If you don’t have one, contact you dealer. • Manual activation uses an Activation Code. To produce an activation code, you will need your license key and the scanner’s ID which is a serial number or hardware ID.
  • Page 18 Installation Scanner Installation – Change network name Change the scanner’s network name (optional) NOTE: This step only appears with licensed Ethernet supported scanners as detected during activation. You may wish to change the default name of the scanner to comply with your organization.
  • Page 19 Installation Scanner Installation Calibrate the scanner – camera alignment Transportation of your scanner could have slightly moved the cameras and they need to be realigned. Press Calibrate to start the wizard. Follow the wizard’s instructions to perform camera alignment. If you did not clean the internal scan area/glass as instructed in the previous installation steps, then do so now.
  • Page 20 Installation Scanner Installation Installation complete The scanner has been installed correctly when you see this message. For models that supports Gigabyte, proceed to the steps for enabling gigabyte on the scanner plus sharing it on the network. For USB only scanners - you can also choose to share the scanner on the network. Instructions for sharing USB scanners on the network follow below.
  • Page 21 Installation Enabling Gigabit Interface Enable Gigabit Ethernet Interface (optional) For scanner models with gigabit interface support For gigabit enabled scanners - Optimal speed according to specifications may require you connect the scanner to a gigabit connection. If network installation was skipped earlier here is how to add the scanner manually.
  • Page 22 Installation Set up USB connected scanner for sharing on the network Set USB scanner for sharing on the network (Optional) For USB only (non-gigabit) scanner models You can enable other PCs on the LAN to use the USB connected scanner. This is called “Sharing”. After activating the scanner, You can set it up as a “shared scanner”...

  • Page 23: Turning The Scanner On And Off

    Turning the Scanner ON/OFF Turning the Scanner ON and OFF Scanner ready to scan Main power switch The scanner is ready for scanning when the power LED turns green. The scanner starts up in Wake mode (see next section). The main power switch is at the back of the scanner. Press the left side of the switch (marked “I”) to turn the main power to ON.

  • Page 24: Sleep And Wake Modes

    Turning the Scanner ON/OFF Sleep and wake modes With the main power switch ON, scanner power can be set in Sleep mode and Wake mode. Sleep mode is the energy saving mode. The scanner cannot scan when in the Sleep mode. Wake mode is the full power ON mode for scanner operation.

  • Page 25: Automatic Shut Down After Idle Time

    Turning the Scanner ON/OFF • Automatic shut down after idle time Wake - by pressing power On delivery, the scanner is set for automatic entry into sleep mode after a preset default idle time, i.e. the length of time the scanner is not active. You can prolong or shorten the idle time value to match your normal workflow.

  • Page 26: Loading Originals Into The Scanner

    Loading Originals Loading Originals into the Scanner Automatic loading With automatic loading, the scanner takes the original as soon as you Load, face up, at the scanner’s center insert it in the paper slot. Automatic loading is reliable for most jobs and Load your document with the image side facing upwards.

  • Page 27: Manual Loading

    Loading Originals Manual loading Make sure the Paper handling option “Manual” is set in your scanning application. Align the center of the document with the center arrow marking on the scanner bed. Push the original into the insertion slot until you feel it contact the rollers and the Paper Ready LED lights green.

  • Page 28: Unloading The Original After Scan

    Loading Originals Unloading the original after scan Press the Paper Forward button if you wish to eject the original out Press the Paper Backward button to eject the original back to the the back of the scanner. scanner feeding bed (towards you).

  • Page 29: Soft Handling

    Loading Originals Soft Handling The Soft-handling option can be selected in your scan application. Soft- handling means that feeding and scanning are slowed down. You can use the option with both Manual and Automatic loading. NOTE: The availability of the soft handling load option depends on your scan/copy software and its level of compatibility with the scanner...

  • Page 30: Scanning

    Scanning Scanning Batch scanning Batch scanning involves jobs where you want to feed and scan a whole set Software applications for scanning of originals that require equal scan settings. The basic steps are: Set your scan settings (size, type, image adjustments..) for the batch. Your scanner is controlled through scan, copy or imaging software installed Your settings will apply to ALL the documents in the batch.

  • Page 31: Monitoring Your Scanner With Widesystem

    Scanning With WIDEsystem you can: Monitoring your scanner with WIDEsystem You installed WIDEsystem with the scanner drivers. WIDEsystem contains View the scanner’s status. Move the mouse over the scanner icon on the an application that monitors the scanner and reports on its functionality. system tray.
  • Page 32 Scanning • Launch the scanner calibration wizard. Right click on the scanner icon, select Calibrate. • Launch the WIDEsystem on-line help. To find instructions on trouble shooting and using WIDEsystem with your scanner. Open WIDEsystem and press the F1 key.

  • Page 33: Maintenance

    Maintenance Maintenance About scanner maintenance Scanner maintenance will ensure optimal performance of your scanner. There are three basic maintenance tasks. Cleaning Keep your scanner clean – the next section describes how to thoroughly clean the internal scan area. How often you need to clean will depend on how often and the types of media you scan.

  • Page 34: Overview - Key Maintenance Points - Cleaning

    Maintenance Overview - Key maintenance points - Cleaning The illustration below shows the scanner from above with its lid open. The illustration indicates the key points (parts and areas) you need to recognize when cleaning the scanner. Instructions regarding the cleaning tasks that involve these points follow below. Lower rubber transport rollers, Lower pressure rollers (long &...
  • Page 35 Maintenance To clean your scanner: Turn the main power to OFF Press the main power switch at the back of the scanner to the OFF position (“0”). Disconnect the scanner’s power plug CAUTION: Always disconnect power before cleaning the scanner. This step is to ensure your own personal safety and to help protect your device from potential damage.
  • Page 36 Maintenance Clean the scanner surface Clean your scanner’s flat surface so dirt and dust are not dragged into the scan area with the original. Open the scanner lid – Press the lid release buttons The next steps involve cleaning the scan area under the scanner lid so you have to open it.
  • Page 37 Maintenance Open the scanner lid – Pull the lid back Retain pressure on the lid release buttons and your grip on the lid edge as you pull the lid backwards towards your body. Open the scanner lid all the way back. Clean the scanner’s glass plate Make sure you use 2 fresh and clean lint-free cloths for cleaning the glass plate.
  • Page 38 Maintenance Clean the upper precision rollers The upper precision rollers are in the lid, aligned in two rows on each side of the glass plate. Their function to keep the document on a straight path as it moves forward in the scanner. The upper precision rollers are in direct contact with the original’s ink side and thus may require extra care when cleaning.
  • Page 39 Maintenance Clean the transport rollers The transport rollers are placed in two rows on each side of the white pressure rollers. The black transport rollers are motorized and function to move the document through the scanner. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth. Gently wipe the transport roller’s surface.
  • Page 40 Maintenance Your scanner is clean You have completed the steps required for cleaning your scanner and the scan area.

  • Page 41: Calibration

    Maintenance Calibration Scanner calibration is very easy to perform. Calibration is carried out using the WIDEsystem program you installed with your drivers. After manually cleaning the scan area, you just start the Calibration wizard and let it take over. The wizard will ask you to insert a calibration sheet. Other than that, scanner calibration is completely automatic.
  • Page 42 Maintenance Calibration Launch the scanner calibration wizard 1. On your PC – Double-click on the WIDEsystem icon in the system tray to open the WIDEsystem program. Press the Calibrate button. Calibration Select the Calibration type Select either Camera Alignment or Full Calibration. •...
  • Page 43 Maintenance Insert the calibration sheet During the process, the wizard will ask you to insert the Calibration Sheet that came with your scanner. The sheet’s printed side must be inserted face up. Align the sheet’s midpoint arrow with the scanner’s midpoint arrow and feed the sheet into the scanner.
  • Page 44 Maintenance Calibration The program calibrates the scanner The program works in steps to analyze and correct the status of the sensors, calibrate black and white values and calibrate color (on color scanners). The calibration sheet will be rescanned a number of times as the program processes data. Let the program complete the calibration steps you requested (Alignment or Complete).

  • Page 45: Replacing The Glass Plate

    Maintenance Replacing the glass plate Replacing the glass plate: Your documents move against the glass plate as they pass the scanner’s sensors. After long-term use, the glass plate can become worn or scratched and this can affect image capture precision. Changing the glass will renew your scanner and ensure optimal results. To replace a worn glass plate: Turn the main power to OFF Press the main power switch at the back of the scanner to the OFF position.
  • Page 46 Maintenance Open the scanner lid – Press the lid release buttons The glass plate is in the scan area under the scanner lid. You need to open the lid to replace it. The scanner lid release buttons are at the back of the lid. Stand at the front of the scanner.

  • Page 47: Replacing The Glass Plate - Overview Of Key Parts

    Maintenance Replacing the glass plate – Overview of key parts The illustration below shows the scanner from above with its lid open. The illustration indicates the key parts and buttons you need to recognize when replacing a worn glass plate. The glass plate is held and locked in place with 2 small white-colored latches.
  • Page 48 Maintenance Detaching the glass plate – free the 1 latch Stand at the front of the scanner. You start at the scanner’s right side. Detaching the first (rightmost) latch requires a sharp, flat tool such as a pen or a small screwdriver.
  • Page 49 Maintenance Detaching the glass plate – Tip the glass plate edge upwards After releasing the latches, the glass plate is now free for removal. Stand at the front side of the scanner. Insert you thumbs under the glass plate edge around the middle area as shown in the illustration on the right.
  • Page 50 Maintenance Insert a new glass plate – lower a new glass plate into the scanner Pick up the new glass plate in the same manner as you removed the old one - with two hands holding the glass on each end so you avoid touching the glass surface. Take special care to avoid touching the glass plate’s bottom surface which normally will not be cleaned during maintenance.
  • Page 51 Maintenance Insert a new glass plate – fit into bottom position groove The glass plate will rest in the scanner’s lid between the bottom and top position grooves. Locate the glass plate’s bottom position groove in the lid. This is the groove furthest from your body when you stand at the scanner’s front.
  • Page 52 Maintenance Clean the new glass plate Make sure you use 2 fresh and clean lint-free cloths for cleaning your new glass plate. Spray/apply a mild, streak-free, glass cleaner onto a lint-free cloth. Gently wipe the glass clean. Look for fingerprints and smudges that may have been applied to the glass during replacement.

  • Page 53: Downloading New Firmware

    Maintenance Downloading New Firmware How to identify the firmware version running in the scanner? What is Firmware? Start WIDEsystem –double-click on the system tray’s WIDEsystem Like a computer, your scanner needs an operating system in order to work. icon. This operating system is called "Firmware”. Firmware runs inside the Select the Info tab.

  • Page 54: Trouble Shooting

    Trouble Shooting Trouble Shooting This section describes trouble-shooting procedures for the most common issues that can arise with your scanner. Please look for a problem description that matches your actual situation. If found, perform the recommended trouble-shooting procedures before requesting a service call. How are errors reported on your system The scanner panel’s Error Indicator will blink when the scanner detects an error.

  • Page 55: Problems Related To Scanner Installation

    Trouble Shooting Problems Related to Scanner Installation Problem Possible Causes and Remedies • Your interface is not enabled on the PC or set up correctly. Go through the installation steps for your interface board and its driver and control that the Windows device manager lists the interface option. “Unknown device is found“...

  • Page 56: Problems Related To Operation Of The Scanner

    Trouble Shooting Problems Related to Operation of the Scanner Problem Possible Causes and Remedies Error Indicator LED blinking An error was detected. The error may be reported immediately through a message on your screen. If not, open WIDEsystem (scanner icon on your system tray) and select the Status tab to view additional information about the error.
  • Page 57 Trouble Shooting You know a Paper jam error has occurred when the scanner stops scanning and the Paper-Ready LED shuts OFF (from blinking) while the document is still engaged in the drive system. Your software will report the Paper Jam error. To remedy: Error message: Paper Jam Eject the document from the scanner.
  • Page 58 Trouble Shooting This message may appear when running the Scanner Maintenance program. Scanner Maintenance The most common cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner and then complete error message: the calibration steps as described in the section Maintenance in this guide.

  • Page 59: Problems Related To The Scanning Results

    Trouble Shooting Problems Related to the Scanning Results Problem Possible Causes and Remedies Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole original. Entire image is not scanned Check in your scanning application that you are loading the original correctly.

  • Page 60: Appendixes

    Appendixes Appendixes Important safety instructions H. Slots or openings in the cabinet at the back or bottom are provided for Read all of these instructions and save them for later use. Follow all ventilation. This ensures reliable operation of the product and protects it warnings and instructions marked on the scanner.

  • Page 61: Regulations

    Appendixes Regulations Toxic or Hazardous Substances or Elements 有毒有害物质或元素名称及含量 FCC Regulations Part Toxic or hazardous Substances and Elements 有毒有害物质或元素 Name This equipment has been tested and found to comply with the limits for a Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated 部件名称...

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