How Do I Reset My Lost Or Forgotten Blackberry Id Password; Some Of The Data From My Previous Device Isn't On My New Device - Blackberry Q10 Version: 10.1 User Manual

User Guide
DRAFT - RIM Internal Use
How do I reset my lost or forgotten
BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
1. Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password.
Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Some of the data from my previous device
isn't on my new device
When you switch to a new BlackBerry 10 device, the version of the device software on your previous BlackBerry device
determines what data can be transferred to your new device. The transfer of some data might not be supported if you
switch from a device running an older version of software.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft ActiveSync email account on a BlackBerry
Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
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Device Switch