Aastra Dialog 4224 User Manual
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Aastra Dialog 4224 User Manual

Operator terminal for mx-one telephony system and md110
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Operator Terminal for MX-ONE™ Telephony System and MD110
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Dialog 4224 Operator

User Guide

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  • Page 1: User Guide

    Dialog 4224 Operator Operator Terminal for MX-ONE™ Telephony System and MD110 User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 EN/LZT 103 63 R4A © Aastra Telecom Sweden AB 2008. All rights reserved. Dialog 4224 Operator...

  • Page 3: Table Of Contents

    Incoming Calls ..........30 Extending ............36 Service Features ..........47 Assistance ............. 60 Outgoing Calls ..........74 Other Useful Features ........83 Accessories ........... 88 Installation ............90 Troubleshooting ..........95 Glossary ............96 Index .............. 97 Dialog 4224 Operator...

  • Page 4: Welcome

    Welcome Welcome Welcome to the user guide for the Aastra Dialog 4224 Operator. This guide describes the available features of the telephone when it is connected to Aastra MX-ONE™ Telephony System and Aastra MD110. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.

  • Page 5: Declaration Of Conformity

    No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 6: Important User Information

    • Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Dialog 4224 Operator...
  • Page 7 How this User Guide works The initial section of the User Guide introduces the equipment and familiarises you with the layout of the Dialog 4224 Operator. The main body of the User Guide covers all the operating functions e.g. answering and extending calls.

  • Page 8: Description

    Description Description The terminal The Dialog 4224 Operator uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling.
  • Page 9 Description Dialog 4224 Operator Dialog 4224 Operator...
  • Page 10 Key lamp shows steady light when automatic answer is activated. See section “Manual or automatic extending” on page 22. Continuous ring Continous ring mode. Incoming calls are signalled with repeated ring signals. Key lamp shows steady light when continuous ring is activated. Dialog 4224 Operator...
  • Page 11 (centre row). Also used to retrieve last extended call or call put on hold. Clear right To disconnect the destination party and to clear the right side of the display (centre row). Also used to retrieve last extended call or call put on hold. Dialog 4224 Operator...
  • Page 12 In idle mode or when ringing: To switch off the ring signal. Volume control To change the volume. Loudspeaker for ring signal Handset Supplied with hearing aid function as standard. Please note: The handset may attract and retain small metal objects in the earcap region. Dialog 4224 Operator...
  • Page 13 Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4224 Operator...

  • Page 14: Display Information

    Call from a private network line PRIVATE TRK Call from a public line PUBLIC TRK Recall call RECALL Rerouted call REROUTED 3 Activated Metering, paging or Serial call Metered call METER Paging call PAGING Serial call SERIAL Dialog 4224 Operator...
  • Page 15 EXTENSION Called party is free FREE Called party has activated External Follow-me FORWARD TO TRUNK Incoming call INCOMING Interception call INTERCEPT ISDN terminal ISDN EXT Line locked out L.LOCKED Local mode LOCAL Member in a conference MEMBER Dialog 4224 Operator...
  • Page 16 The third row (6-7) The row shows the following: 6 Party identity source side 1-19 digits Number (extension or operator) 9 digits External line data (external line) 7 Party identity destination side 1-19 digits Number (extension or operator) Dialog 4224 Operator...
  • Page 17 1-19 characters, Name and number for diverted extension 1-10 digits 1-19 digits Dialed number Accepted ACCEPTED Call Waiting is permitted C.WAIT PERMIT Congestion CONGESTION Missed call. Dialed procedure has a wrong format MISCALL Rejected call REJECTED Restricted RESTRICTED Dialog 4224 Operator...
  • Page 18 15:25 System time AM in 12 hours format 3:25 AM System time PM in 12 hours format 3:25 PM Alarm class, n=2, 3 or 4 ALARM:n Service is ongoing EXG SERV No alarm in log NO ALARM Dialog 4224 Operator...

  • Page 19: Preparing The Terminal

    To turn the terminal on or switch it to Day Service: Press. (To turn the terminal off press the key again.) If an incoming call is not answered within a predetermined time, the terminal is automatically switched off. Dialog 4224 Operator...

  • Page 20: Ring Signal

    Ô Continuous ring Press. The key lamp is switched on, signaling that the terminal is in the continuous signal mode. To return to normal ringing: Õ Ô Continuous ring Press. Dialog 4224 Operator...

  • Page 21: Manual Or Automatic Answer

    The key lamp is switched on, signaling that calls will be automatically answered. To return to manual answering: Õ Ô Automatic answer Press. Note: If the terminal is programmed for automatic answer, you do not need to press the answer/extend key in order to answer calls. Dialog 4224 Operator...

  • Page 22: Manual Or Automatic Extending

    5__________ 6 _________ 7 _________ 8 _________ 9 _________ Note: By default 5-9 are programmed for English. To be changed locally to other languages. *08* To choose a new language: Dial. — Enter the language code and press. Dialog 4224 Operator...

  • Page 23: Handset And Headset Volume

    Key lamp on indicates amplified volume level. Key lamp off indicates default volume. Press to finish setting. When extra amplification has been selected, the Line 1 key lamp turns off. Note: A level change also effects a headset connected to the headset outlet. Dialog 4224 Operator...

  • Page 24: Melody Ringing

    • Program new melodies • Edit or delete stored melodies • Activate or deactivate stored melodies Press to exit melody mode. Note: If you do not press any key within 30 seconds, melody mode is automatically cancelled. Dialog 4224 Operator...
  • Page 25 < Speech Press for internal calls, Ö Ô Flash press for Recall calls. Õ Ô Alarm Press. The current melody is stored. Note: The melody is not activated, see section “Activate or deactivate a stored melody” on page Dialog 4224 Operator...
  • Page 26 Note: If you want to return to an ordinary ring signal but keep the melody stored, just press the key for the requested type of call again. When the key lamp is off the stored melody is deactivated. Press to exit melody mode. Dialog 4224 Operator...
  • Page 27 C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G Enter the notes. Grey digit = Long press. Note: The key (to get a sharp or flat tone) is pressed after the note, but is displayed before the note. Dialog 4224 Operator...

  • Page 28: Display Contrast

    The display shows Setting Mode Alarm Press. ì Press repeatedly to adjust the contrast. Press to save and exit. Note: To exit the menu without saving the changes, press before you press any of the adjustment keys. Dialog 4224 Operator...

  • Page 29: Display Backlight

    Setting Mode Ô Automatic answer Press. ì Press repeatedly to adjust the backlight level. Press to save and exit. Note: To exit the menu without saving the changes, press before you press any of the adjustment keys. Dialog 4224 Operator...

  • Page 30: Incoming Calls

    INCOMING 010003012 15:25 Incoming internal call C= 1 I= 0 INTERNAL EXTENSION INCOMING BOB BURNES 15:25 ê Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. Dialog 4224 Operator...

  • Page 31: Rerouted Calls

    Dialed number is vacant or the number is incomplete. VACANT ê Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. Correct if possible, and inform the caller. Dialog 4224 Operator...

  • Page 32: An Extension Calls The Terminal

    If the caller has dialed your individual operator number, this number is shown instead of the common number. ê Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. Dialog 4224 Operator...

  • Page 33: An Operator Calls The Terminal

    To connect the terminal to the external call: Ask the extension to replace the handset. When the extension replaces the handset you are automatically connected to the caller. The display shows and the TRANSFER external line data. Dialog 4224 Operator...

  • Page 34: Emergency Calls

    Note: If the call is from an extension, the display shows and the extension´s name and number instead. EXTENSION ê Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. Dialog 4224 Operator...
  • Page 35 < Speech key lamp is switched on and you are connected to the calling party. Ò Give the information to the caller. < Clear Press. The terminal is cleared. Note: The activated absence information can be bypassed, see section “Bypassing” on page Dialog 4224 Operator...

  • Page 36: Extending

    The call is extended and the terminal is cleared. Note: If the terminal is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialed and the terminal is cleared. Dialog 4224 Operator...

  • Page 37: Announce Call

    < Clear Press. You can also press the Clear > key. The display shows the data of the extended call. Ò To correct the number: Clear > Press. Proceed to extend the call as normal. Dialog 4224 Operator...

  • Page 38: Busy Extension

    However, if your system is programmed that way, it might be possible to have several calls camped on to the same extension (1 - 9). You can put the call on hold, see section “On hold” on page 47. Dialog 4224 Operator...

  • Page 39: Barred Extension

    ANSWER < Speech Press. Inform the calling external party of the reply. Ò To terminate the calls: < Clear Press. Ò Clear > Press. The calls are disconnected and the terminal is cleared. Dialog 4224 Operator...

  • Page 40: Vacant Number

    Ò Give the information to the caller. < Clear Press. Ò Clear > Press. The calls are disconnected and the terminal is cleared. Note: The activated absence information can be bypassed, see section “Bypassing” on page Dialog 4224 Operator...

  • Page 41: Diverted Extension

    Display example: C= 1 I= 0 PUBLIC TRK INCOMING OUTGOING 010003012 010002005 DAVID GILMOUR 15:25 ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...

  • Page 42: Personal Number

    Note: If the answering position number is the same as the dialed number, the number is shown both as the dialed number and the answering number. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...

  • Page 43: Operators And Groups

    The call is extended and the terminal is cleared. Note: If the whole group is busy the call can still be extended. The call is put on hold and will ring the first extension that becomes free. Dialog 4224 Operator...

  • Page 44: Paging Unit

    Press to activate the paging facility. The display shows on the first row. PAGING Á Press to activate call announcing. ê Press to extend the call. The call is camped on via the paging unit and the terminal is cleared. Dialog 4224 Operator...

  • Page 45: Message Paging

    Dial the code to get a line (for the line you wish to access and the external number. The display shows , line data and momentarily the TRK OUTGOING dialed number. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...
  • Page 46 When you have called an extension and recieve absence Ò information. Speech > Press. The extension is called once again but this time there is no Ò abscence information. Speech > Press. If the diverted extension accepts the call: ê Press to extend the call. Dialog 4224 Operator...

  • Page 47: Service Features

    For a retrieved call the display shows and depending on RECALL type of call, with the relevant number, name or EXTENSION line data. Dialog 4224 Operator...
  • Page 48 Ö Ô Monitor Press to retrieve the call on hold. loop The display shows and depending on type of call, RECALL with the relevant number, name or line data. EXTENSION Dialog 4224 Operator...
  • Page 49 If the caller wishes to wait: Press to activate call announcing. ê Press to Camp On the call. The call is camped on to the extension with announcing, the terminal is cleared. When the extension becomes free you will be recalled. Dialog 4224 Operator...
  • Page 50 The terminal rings the extension. When the called party answers, is shown. ANSWER Ô Announce the call. < Speech > Press. Voice connection with the caller and the extension. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...
  • Page 51 Display example: C= 1 I= 0 RECALL RECALL 010003012 15:25 If the recall is from an extension, , number and name is EXTENSION shown instead of and line data. ê Press to answer the call. Dialog 4224 Operator...
  • Page 52 Press to answer the call. If the extension answers: A warning tone is heard, is displayed and you have voice ANSWER connection with both parties. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...

  • Page 53: Call Metering

    < Speech Press and announce the call. Ô You are reconnected to the extension. < Speech > Press to talk to both parties. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...
  • Page 54 Inform the called party that you have a caller for them. < Speech > Press to talk to both parties. Announce the call. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...
  • Page 55 The call metered is zeroed and the terminal is cleared. Note: External numbers with a maximum of 20 digits can be read. If you press the meter key once again, the display switches to shows the number of metered pulses again. Dialog 4224 Operator...

  • Page 56: Serial Calls

    Dial the next number and extend. When the last conversation is completed: ê Press to connect to the caller. Ê Press to cancel the serial call function. Ò < Clear Press. The call is disconnected and the terminal is cleared. Dialog 4224 Operator...

  • Page 57: Recalls Diverted To Another Terminal

    , informing that you have entered DTMF-TONE DTMF mode. Dial the requested digits. Ó Ò < Speech Press to end DTMF mode. Ò < Clear Press to terminate. The terminal is cleared and the call is disconnected. Dialog 4224 Operator...

  • Page 58: Intrusion And Forced Release

    You are connected to the urgent caller. Inform the caller that you will extend the call as soon as the extension is free. ê Press to Camp On the call. The caller is camped on to the extension and the terminal is cleared. Dialog 4224 Operator...

  • Page 59: Call Splitting

    Call Splitting allows you to converse privately with either Ò party. < Speech Press to speak to the left party only. Voice connection with the left party. Ò Speech > Press to speak to the right party only. Voice connection with the right party. Dialog 4224 Operator...

  • Page 60: Assistance

    Requesting the extension to wait for the call with the handset off • Providing a dial tone (Dial tone ordering) Note: The first two alternatives cannot be used against an extension with a cordless phone, an IP phone, an ISDN terminal or Mobile Extension. Dialog 4224 Operator...
  • Page 61 Inform the called party and ask to hold. Dial the extension number. Ò Speech > Press. The terminal rings the extension. Announce the call when the extension answers. ê Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator...
  • Page 62 Ask the caller to hold. Dial the route access code for an external line. Dial tone. ê Press to extend the line. The line is extended to the extension allowing the caller to make the external call, the terminal is cleared. Dialog 4224 Operator...

  • Page 63: Conference Calls

    Repeat the procedure to add more conference members. Ò To disconnect from an established Conference: < Clear Press. The terminal is cleared. Note: When the maximum number of participants is reached, you are automatically disconnected from the Conference. Dialog 4224 Operator...

  • Page 64: Group Hunting

    *21* z To leave the group: Dial and enter the extension number. Press. * 2 # Note: U.K., dial #21* z To re-enter the group: Dial and enter the extension number. Press. # 2 * Note: U.K., dial Dialog 4224 Operator...
  • Page 65 Dial the complete number and press. #51* To erase a specific number: Dial. Dial the extension number and press. — Dial selected digit and press. Note: Finland, dial ( #51* To erase all numbers: Dial. Dial the extension number and press. Dialog 4224 Operator...

  • Page 66: Authorisation Code

    To lock an extension: Dial. Dial the extension number and press. #76* To unlock an extension: Dial. Dial the extension number and press. Dial the individual authorisation code and press. Contact your system administrator regarding the authorisation code. Dialog 4224 Operator...
  • Page 67 Dial the extension number and press. # 2 * Note: U.K., dial Diversion when the extension does not answer *211* Activate: Dial. Dial the extension number and press. #211* Cancel: Dial. Dial the extension number and press. Dialog 4224 Operator...

  • Page 68: Individual Follow-Me

    Note: The extension must have access to this function. *21* Activate: Dial. Dial the extension number and press. * 2 * Note: U.K., dial Dial the new number and press. #21* Cancel: Dial. Dial the extension number and press. # 2 * Note: U.K., dial Dialog 4224 Operator...

  • Page 69: Follow-Me To Paging Unit

    Dial the extension number and press. Follow-me to paging unit You can assist an extension to divert calls to a paging unit. *218* Activate: Dial. Dial the extension number and press. #218* Cancel: Dial. Dial the extension number and press. Dialog 4224 Operator...
  • Page 70 If no time or date is required: Dial. Dial the extension number and press. — Enter the reason code and press. Contact your system administrator regarding the valid reason codes. #230* Cancel: Dial. Dial the extension number and press. Dialog 4224 Operator...

  • Page 71: Data Traffic

    If the data extension is in local mode: The display shows , informing that it is not DATA EXT LOCAL possible to make a connection. Ò If you cannot make a connection: < Clear Press to clear the terminal. Dialog 4224 Operator...
  • Page 72 Press the search profile digit. Note: If a search profile digit is not entered, the default list is activated. Press. Personal Number is activated. #10* Cancel: Dial. Dial the extension number and press. Personal Number is deactivated. Dialog 4224 Operator...

  • Page 73: Free Seating

    Diversion when the extension does not answer • Do not disturb • Flexible Night Service • Follow-me (internal, external) • Manual Message Waiting #001* • Absence information (Message Diversion) Dial. Dial the extension number and press. The General Deactivation is done. Dialog 4224 Operator...

  • Page 74: Outgoing Calls

    Dial the code to get an external line and the number. Display example: C= 1 I= 0 OUTGOING 010003012 0084220000 15:25 Ò To terminate the conversation: < Clear Press. The call is disconnected and the terminal is cleared. Dialog 4224 Operator...
  • Page 75 If the line is busy you can start supervision and be recalled when Á the line becomes free: Press. ê Press. The line is supervised and the terminal is cleared. The terminal rings when the line becomes free, and the display shows RECALL OUTGOING ê Press to answer. Dialog 4224 Operator...

  • Page 76: Via An Isdn Line Or Via A Direct Line To

    The dialed number is shown temporarily, then the display shows (example): C= 1 I= 0 OUTGOING <- 010003012 15:25 Ò < Clear Press to terminate the conversation. The call is disconnected and the terminal is cleared. Note: If all lines are busy is shown. CONGEST. Dialog 4224 Operator...

  • Page 77: To An Extension In The Private Network

    BOB BURNES 15:25 Ò < Speech Press. The terminal rings the extension and is displayed when the ANSWER Ò extension answers. < Clear Press to terminate the conversation. The call is disconnected and the terminal is cleared. Dialog 4224 Operator...
  • Page 78 You can bypass the Diversion, see section “Bypassing” on page 46. If the called extension has External Follow-me: is displayed momentarily, then the display shows FWD TO TRUNK (example): C= 1 I= 0 OUTGOING <- 010003012 BOB BURNES 206 15:25 Dialog 4224 Operator...
  • Page 79 If the extension is in line locked out state: Ò The display shows EXTENSION L.LOCKED < Clear Press to clear the terminal. Note: When appears on the EXTENSION L.LOCKED display you must clear the terminal and inform maintenance personnel so an investigation can be launched. Dialog 4224 Operator...

  • Page 80: To Another Operator

    The paging starts. Á ê Press. You will be recalled when the person answers. Answer the recall in the normal way. Note: If the paged person does not answer within a certain time, you will not be recalled. Dialog 4224 Operator...

  • Page 81: Last External Number Redial

    Dial the message code (1-10 digits). Press. Note: The alarm paging continues until it is answered. Last External Number Redial To redial the last external number called from the terminal: Dial. * * 0 Note: Sweden and Finland, dial Dialog 4224 Operator...

  • Page 82: Speed Dialing

    Dial selected digit and press. Note: Finland, dial ( Dial the complete number and press. #51* To erase a specific number: Dial. — Dial selected digit and press. Note: Finland, dial ( #51# To erase all numbers: Dial. Dialog 4224 Operator...

  • Page 83: Other Useful Features

    Other Useful Features Other Useful Features Clock The time of day is shown in the bottom right hand corner of the display. is only shown if the exchange is programmed in 12 hour AM/PM format. Dialog 4224 Operator...

  • Page 84: Night Service

    Note: If Night Service has lasted more than one hour and has not manually been cancelled by you, the Flexible Night Service will be automatically cancelled one hur after the exchange has been switched back to Day Service. Dialog 4224 Operator...

  • Page 85: Emergency Mode

    It is possible to set the exchange into Emergency mode. This only allows predetermined extensions to initiate calls. *90# To set the exchange into Emergency mode: Dial. is shown in the upper right corner of the display. EXG EMER #90# To return the exchange to normal state: Dial. Dialog 4224 Operator...

  • Page 86: Busy Verification

    Note: The right side of the terminal must be in idle mode. Dial the extension number. Access a specific external line. Ò Speech > Press. The right side of the display shows who is connected to the busy extension or external line. Dialog 4224 Operator...

  • Page 87: Fault Location

    Location • Route number, line module numbers and external line number • Person reporting the trouble • Date and time reported • Person correcting the problem • Date and time corrected • Fault reported • Fault found Dialog 4224 Operator...

  • Page 88: Accessories

    To switch from headset to handset Lift the handset. To use the handset for listening to an ongoing call Lift the handset. Ì Press. The Headset key lamp is turned on. To finish listening: Replace the handset. Dialog 4224 Operator...
  • Page 89 DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Option unit (optional) The option unit DBY 420 01/1 is an optional accessory to be installed under your terminal.

  • Page 90: Installation

    You can put the cable to the handset in the notch underneath the terminal. The cable to the exchange has to be plugged in “LINE” and the handset cable has to be plugged in “HANDSET”. Change cables To remove a cable, use a screwdriver to unlock the stop. Dialog 4224 Operator...
  • Page 91 Installation Install stands and adapt terminal Position high Position low Press to fasten stand Release to remove stand Tiltable display Adjustable angle Dialog 4224 Operator...

  • Page 92: Install Card

    Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4224 Operator...
  • Page 93 Installation Install pull-out leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the terminal, observing the direction of the “cut” corner. Insert the pull-out leaf. Dialog 4224 Operator...

  • Page 94: Placing The Terminal

    Do not expose your terminal to direct sunlight for long periods. Keep the terminal away from excessive heat and moisture. Cleaning Clean your terminal only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the terminal. Dialog 4224 Operator...

  • Page 95: Troubleshooting

    The display is OK when there are no light dot(s) or line(s). The light frame around the display is supposed to be there. Press to exit. Note: If you do not press , the selftest is automatically finished after about 30 seconds. Dialog 4224 Operator...

  • Page 96: Glossary

    Abbreviated number or short number, used for making Speed Dialing number frequently used numbers faster to dial. An external line from the private network. Tie line A trunk line is the same as an external line. Can be either Trunk line digital or analog. Dialog 4224 Operator...

  • Page 97: Index

    Free extension 36 Bypassing diverted extension 46 Message paging 45 Operators and groups 43 Paging unit 44 Personal Number 42 Call Metering 53 Retrieve a call 37 Call Splitting 59 Vacant number 40 Choice of language 22 Dialog 4224 Operator...
  • Page 98 Manual or automatic answer 21 Service features 47 Manual or automatic extending 22 Settings Melody ringing 24 Handset and headset volume 23 Message paging 45 Melody ringing 24 Short numbers 82 Speed Dialing 82 Night Service 84 Dialog 4224 Operator...
  • Page 99 Index The terminal 8 Vacant number 40 Troubleshooting 95 Volume 23 Unlock an extension 66 Warranty 5 Welcome 4 Dialog 4224 Operator...
  • Page 100 Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra Certified Sales Partner. © Aastra Telecom Sweden AB 2008 All rights reserved. Also visit us on http://www.aastra.com EN/LZT 103 63 R4A...

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