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Hughes Network Systems SATELLITE HN9000 Installation Manual

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  • Page 3: Table Of Contents

    Chapter 3: Installing the satellite modem...17 Selecting the modem location...18 Modem operating position...18 Powering up the modem...18 Connecting the installer laptop to the modem...19 Entering the installation parameters ...20 Chapter 4: Installing outdoor equipment and antenna pointing...27 Installing the IFL cables...28 Routing and connecting the IFL cables...28...
  • Page 4 Prerequisites...42 Accessing the OVT...43 Chapter 7: Activating the HughesNet service...51 Service activation prerequisites...52 Connecting the satellite modem to the customer’s computer...52 Activation procedure...54 Chapter 8: Completing the installation...63 Printing the System Information page...64 Creating a shortcut to the System Control Center ...64 Installation and activation complete...64...
  • Page 5 Opening the Installation sub-menu...105 Appendix A: Computer settings...107 Understanding the modem address and computer address ...107 If you don't know the modem’s public IP address…...108 Configuring a computer to use DHCP...109 Configuring Windows Vista to use DHCP...109 Configuring Windows XP to use DHCP...111 Configuring Windows 2000 to use DHCP...113...
  • Page 6 Appendix B: Conformance with standards and directives...129 Electromagnetic interference (EMI)...129 FCC Part 15...129 Canada Class B warning...130 Operational and safety requirements for Canada...130 Repairs in Canada...130 Appendix C: Acronyms used in this guide...131 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...
  • Page 7 Figure 29: OVT screen comparing latest and target values...49 Figure 30: Terminal Initialization Sequence screen (top part)...52 Figure 31: Activate link indicating modem is ready for service activation...53 Figure 32: Connecting Ethernet cable to customer’s computer or other device...54 Figure 33: Activate link on the System Control Center home page...55 Figure 34: Subscriber agreement...56...
  • Page 8 Figure 54: System Information page (top part)...85 Figure 55: Examples of state codes...88 Figure 56: Terminal Connectivity Test page...92 Figure 57: Front panel LEDs on the HN9000 modem...96 Figure 58: LAN port LEDs...97 Figure 59: Satellite loopback connectivity test...101 Figure 60: Terminal Connectivity Test page...101 Figure 61: Connectivity Test results page...102...
  • Page 9 Figure 87: Mac System Preferences menu...124 Figure 88: Mac Network screen...124 Figure 89: Select Manually from the configure drop-down menu...125 Figure 90: LAN settings – Internet Explorer...126 Figure 91: Proxy settings in Netscape Preferences window ...126 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...
  • Page 11 Table of Tables Table 1: Specifications for the HN9000 satellite modem ...4 Table 2: Related installation documents...9 Table 3: Power supply specifications for the HN9000 satellite modem...10 Table 4: Commissioning progress messages...35 Table 5: Reasons for registration errors and corrective actions...36 Table 6: Parameters in Terminal Info section (appears on two installation screens)...38...

  • Page 13: Understanding Safety Alert Messages

    DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate calls attention to a potential personal injury hazard. It HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E xiii...
  • Page 14 (for example, fire or electric shock). If other hazard symbols are used in this document they are identified in this section. Additional symbols This document uses this symbol electric shock hazard. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E to indicate a safety alert message that concerns a potential...

  • Page 15: Scope And Audience

    Scope and audience This installation guide explains how to install, commission, activate, and troubleshoot the Hughes HN9000 satellite modem. It also contains certain reference information concerning operation of the satellite modem. This guide is written primarily for professional installers. It may also be useful for: •...

  • Page 17: Chapter 1: Satellite Modem Overview

    LAN. A host may be a computer using Windows or other supported operating system. The modem is a self-hosted unit, meaning that it does not depend on a computer to establish and maintain the Internet or intranet connection. However, the modem must be connected to a properly aligned satellite antenna.

  • Page 18: Supported Configurations

    In a single-host configuration, the satellite modem is directly connected to the host (a computer), as shown in a Hughes-operated satellite station that provides a connection between the Internet and the satellite. The gateway routes data to and from the Internet and to and from the satellite, which in turn beams a signal down to the satellite modem to provide Internet connectivity.

  • Page 19: Figure 3: Multiple-Host Configuration In An Ethernet Wired Lan

    PC at a second location. This configuration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is based upon the network design for the customer private network. Typically this type of configuration is used only in enterprise (business) environments.

  • Page 20: Satellite Modem Specifications

    Chapter 1 Satellite modem specifications Table 1: Specifications for the HN9000 satellite modem Weight Width Height Depth Safe operating temperature range Safe operating humidity range Safe altitude Cooling method Protocol support Interface ports Power supplies and power requirements HN9000 Satellite Modem Installation Guide...

  • Page 21: Chapter 2: Preparing For Installation

    6. To install the satellite modem, you need the Installation Reference Sheet. This form includes parameters you need to enter to install the modem (A code, B code, C code, and U code, which are explained later). Print the Installation Reference Sheet for your specific installation from the online HughesNet Installation Portal.

  • Page 22: Installation Summary

    A summary of the overall terminal installation process is presented in installation summary install the satellite modem. Details for modem installation tasks are included in the sections that follow. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E on page 7.

  • Page 23: Figure 5: Satellite Modem Installation Summary

    7 unless you have a specific reason for doing them in a different order. In any case, make sure all steps are completed. Be aware that the satellite modem has to provide the azimuth, elevation, polarization, and tilt angle values before antenna pointing can be completed.

  • Page 24: Installation Checklist

    Validation ensures that the site is performing to acceptable standards. To increase the likelihood that the site will pass validation the first time you try, pay careful attention to the items listed in the checklist below as you install the modem, antenna, and IFL cables.

  • Page 25: Conducting A Site Survey

    Survey the customer site to confirm that it is satisfactory for installation of the satellite terminal. The tasks listed here are the key tasks related to installation of the satellite modem. For complete site survey information, see the Antenna Site Preparation and Mount Installation Guide (1035678-0001).

  • Page 26: Power Supply Information

    A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges. • If the satellite modem is installed outside the United States or Canada, observe the power standards and requirements of the country where it is installed.

  • Page 27: Primary Tools And Equipment Needed For Installation

    Preparing for installation If there is any reason to remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector). Do not remove the DC power cord from the modem’s rear panel. Doing so could result in an electrical shock or damage the modem.

  • Page 28: Use A Surge Protector

    2: Related installation documents A hub may be required If the satellite modem is to be connected to a network, an Ethernet hub or other similar device is required. The customer must supply and configure the hub or other device, including required cables, according to the documentation for the hub or other network device.

  • Page 29: Configuring The Installer Laptop Ip Address

    • System memory: 128 MB • Free hard disk space: 150 MB Note: The satellite modem can be used with a Mac computer that meets these requirements, but Mac computers are not supported as a tool for installing the satellite modem.

  • Page 30: Configuring A Link-Local Ip Address On The Installer Laptop

    Also, with DHCP enabled, you cannot observe the entire registration process (part of commissioning) as it occurs. This is because when the modem is updating and rebooting, you cannot launch the screen that shows the registration progress.

  • Page 31: Configuring An Alternate Ip Address On The Installer Laptop

    Configuring an alternate IP address on the installer laptop If you do not want to make address changes on the laptop computer during modem installation, you can configure a link-local IP address and a second (alternate) private IP address. Then you can access the satellite modem and browse the Internet without changing the IP address settings on the laptop.

  • Page 32: Figure 8: Settings For Link-Local And Alternate Addresses On The Laptop

    Advanced TCP/IP Settings dialog after you have set up the primary address and an alternate address on the installer laptop. In the Advanced TCP/IP Settings dialog, the laptop addresses are listed under IP Addresses (primary first, then alternate), and the modem addresses are listed under Default gateways.

  • Page 33: Chapter 3: Installing The Satellite Modem

    Note: In some cases re-installation may correct a specific service problem. Re-installation should only be done by a qualified installer or service technician or someone under specific direction by Hughes Customer Care. The installation software is factory pre-installed in the satellite modem. If necessary, this software is automatically updated as part of the installation process.

  • Page 34: Selecting The Modem Location

    (including amplifiers) that produce heat. • Leave 6 inches of space around the top and sides of the modem to ensure ventilation and prevent overheating. Modem operating position...

  • Page 35: Connecting The Installer Laptop To The Modem

    5. Apply power by connecting the AC power cord to the surge connector. The Power LED turns on, and various LEDs turn on and off as the modem performs a self-test and transitions to boot phase. (Indication that the self-test passed appears later as Self Test : Passed on the screen shown in page 34.)

  • Page 36: Entering The Installation Parameters

    Connect the installer laptop to the modem: 1. Use the Ethernet cable to connect your laptop computer directly to the modem's LAN port, as shown in Do not connect the installer laptop to the modem through an Ethernet router or switch.

  • Page 37: Figure 12: System Control Center Home Page

    The System Control Center home page opens. The System Status and System Info buttons are always visible near the top of the System Control Center screens. Three additional buttons are visible after the modem has been commissioned and is operational.

  • Page 38: Figure 14: Installation Parameters Screen

    Figure 14: Installation Parameters screen Parameters screen with parameters entered. You must enter the specific parameters for the site where you are installing the satellite modem, as listed on the Installation Reference Sheet. Do not copy parameters from this example.

  • Page 39: Figure 15: Fields Where Latitude And Longitude Are Entered

    Clear Terminal Install. A message warns that this operation could make the modem inoperable. Execute this command only if you are confident you know what to expect. The modem reboots, and all fields are cleared.

  • Page 40: Figure 16: Example Of A Gps Receiver Display

    Installation Parameters. For example, if you type 06 it is displayed as 6. If you enter the site latitude and longitude incorrectly, the modem will report a Probing Failure and will not be able to uplink to the satellite. Probing refers to the first time the modem tries to transmit back to the satellite.

  • Page 41: Figure 18: Terminal Pointing Info Screen

    Installing the satellite modem 6. Click Submit Installation Parameters. The modem saves the information you entered to flash memory. If you enter a new parameter or modify a parameter, the modem reboots. After the reboot, the Terminal Pointing Info screen appears. See If you want to change any of the values you previously entered on the Installation Parameters screen, click Modify Installation Parameters.
  • Page 42 Note: When you install the antenna, be sure to set LHCP or RHCP as indicated on the Terminal Pointing Info screen (Setting for ODU Polarization). If you set polarization incorrectly—for example, LHCP when RHCP is specified—the satellite modem will not receive a signal.

  • Page 43: Chapter 4: Installing Outdoor Equipment And Antenna Pointing

    9. The HN9000 satellite modem can be used with a .74 m or .98 m two-way satellite antenna. Assemble and install the antenna assembly according to the antenna installation manual. If you do not have the antenna installation manual, find the required antenna type and model on the Installation Reference Sheet.

  • Page 44: Installing The Ifl Cables

    (See also Routing and connecting the IFL cables To point the antenna, you must connect the modem to the antenna and install the DAPT (a Hughes tool that displays antenna pointing values.) 1. Route the IFL cables from the indoor satellite modem location to the antenna.

  • Page 45: Labeling The Ifl Cables

    Connecting the IFL cables to the modem Connect the transmit and receive IFL cables to the satellite modem. 1. Connect the transmit and receive cables to the connectors on the rear panel of the modem as shown in Figure 20: Connecting the transmit and receive cables The transmit and receive cable connectors must be securely tightened.

  • Page 46: Pointing The Antenna

    3. Make sure you see the Pointing Done message on the DAPT. Do not remove the DAPT until you see the Pointing Done message. 4. Remove the DAPT and connect the receive IFL cable from the satellite modem to the LNB on the radio assembly.

  • Page 47: Chapter 5: Commissioning The Satellite Modem

    It interacts with the NOCC for authentication and registration; and to obtain required software, security keys, and a preliminary configuration. The NOCC notifies the NSP that the satellite modem has registered with the network. The modem downloads a temporary configuration from the NOCC. The temporary configuration allows the modem to communicate with the NSP so the broadband service can be activated.

  • Page 48: Prerequisites For Commissioning

    • The satellite modem must be physically installed. • The antenna must be pointed, and the modem must have exited pointing mode. • Service for the modem must be configured by the service provider and the NOCC, and the terminal site name previously entered by the installer screen and NOCC.

  • Page 49: Figure 22: Terminal Initialization Sequence Complete

    During the initialization sequence, numerous procedures are performed that are critical for operation of the satellite modem. In addition to the procedures listed on the Terminal Initialization Sequence screen, the satellite modem probes to optimize its timing and power levels. Registration refers to equipment identification, authentication, and registration with the satellite network.

  • Page 50: Implementation Of Second Ip Address

    After commissioning has completed, the installer should continue to use the address settings specified in address to access the modem from the installer laptop. However, after the modem is activated (a subsequent step), the installer cannot use this address to browse the Internet.

  • Page 51: Commissioning And Installation Reference Information

    Downlink signal acquisition failed, retry # {number} Final cell selection failed. (This message could mean you are trying to install the modem in a location that is outside the network service area. Corrective action: Make sure you entered the correct latitude and longitude on the Installation Parameters screen.)

  • Page 52: Registration Error Messages

    Fields in the Terminal Info part of the Terminal Initialization Sequence screen are explained in Terminal Info parameters Registration error messages Modem registration refers to registration with the satellite network. Even after registration, the modem cannot connect to the Internet until it is activated. Reasons for possible registration error messages are listed in errors and corrective actions error messages;...
  • Page 53 The ST Site Name sent by the satellite Please verify name modem is not known at the NOCC. and try again. Group Barred The satellite modem is included in a group of modems that are barred from service. Individually Barred The satellite modem is barred from service.

  • Page 54: Terminal Info Parameters

    This is a summarized state. Up indicates satellite modem is healthy and able to transmit and receive. Down indicates the modem is not healthy or is unable to transmit because of its configuration. The NOCC may put the satellite modem in a suspended...
  • Page 55 Antenna pointing validation result. State codes indicate the operational state of the satellite modem. Click the state code value on the screen to see what it means. All state codes are explained in State codes on page 88.

  • Page 56: Troubleshooting Installation Problems

    Or Registration Last Fail Reason is NOCC-related. For additional troubleshooting information, see the appropriate troubleshooting actions but still cannot install and commission the modem, call Installer Support. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E on page 40. These are the most common installation problems and solutions.

  • Page 57: Chapter 6: Validating The Installation

    If the site performance is not satisfactory, the OVT suggests corrective actions you can take and then analyzes the results of your actions. Important: Run the OVT on your installer laptop after the modem has completed commissioning and registration, but before the customer activates the HughesNet service.

  • Page 58: A Quick Look At The Validation Procedure

    Ka-Band Onsite Validation Tool (OVT) (1038091-0001). The basic validation steps are: 1. With your installer laptop computer connected to the modem, use Internet Explorer to access and log onto the HughesNet Installation Portal. Specific steps for accessing the Portal are explained later.

  • Page 59: Accessing The Ovt

    If you are not using the alternate private address option, make sure DHCP is enabled on the laptop. For detailed information, see To access the OVT, click the Validate link that appears on the modem’s System Control Center home page after commissioning completes, as shown in Control Center page If for any reason you cannot access or use the OVT, call Installer Support.

  • Page 60: Figure 24: Validate Link On System Control Center Page

    Figure 24: Validate link on System Control Center page 3. Click Validate. The HughesNet Installation Portal installer login screen opens, as shown in Installation Portal, installer login screen HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Validating the installation Figure 25:...

  • Page 61: Figure 25: Installation Portal, Installer Login Screen

    Note: Do not use the Installer IDs shown in the screen illustrations in this guide. These Installer IDs are used for illustration only; they are not real Installer IDs. on page 46 appears. HN9000 Satellite Modem Installation Guide Chapter 6 Figure 26:...

  • Page 62: Figure 26: Installation Portal Welcome Screen

    5. Click the Onsite Validation Tool link (which is indicated by a label with an arrow in the Figure). Your browser displays the screen shown in HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 26: Installation Portal Welcome screen...

  • Page 63: Figure 28: Site And Installer Id Information

    The OVT displays the screen shown in 48. This screen shows: • SAN • Installer Name • Installer ID • FSO Figure 27: Data Collection screen Figure 28: Site and installer ID information HN9000 Satellite Modem Installation Guide Chapter 6 on page 1037576-0001 Revision E...

  • Page 64: Figure 29: Ovt Screen Comparing Latest And Target Values

    OVT screen showing the latest measured values and target values. In this example, all values meet the target values, meaning that the site can be validated and signed off. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 28: Site and installer ID information...
  • Page 65 Validating the installation Chapter 6 Figure 29: OVT screen comparing latest and target values For detailed information about the OVT, see the Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT) (1038091-0001). HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

  • Page 67: Chapter 7: Activating The Hughesnet Service

    Activation procedure Activating the HughesNet broadband service is the final step in installing the satellite modem. The customer performs this step, and at the same time accepts the HughesNet subscriber agreement. You, the installer, prepare the customer for activation by connecting the satellite modem to the customer’s computer.

  • Page 68: Service Activation Prerequisites

    • The customer’s computer must be configured for DHCP. If you need help in configuring DHCP, see Connecting the satellite modem to the customer s computer In this procedure you make sure the modem is ready for activation and then connect the modem to the customer’s computer. 1. From the Terminal Initialization Sequence screen screen (top part) upper right corner to open the screen that contains the Activate link.

  • Page 69: Figure 31: Activate Link Indicating Modem Is Ready For Service Activation

    Activating the HughesNet service Figure 31: Activate link indicating modem is ready for service activation 2. Use an Ethernet cable to connect the satellite modem to the customer’s computer as shown Figure 32: Connecting Ethernet cable to customer’s computer or other device a) Disconnect the Ethernet cable from the installer laptop computer.

  • Page 70: Activation Procedure

    The System Control Center home page appears, showing the Activate link below the HN9000 System Control Center screen title. See home page The Activate link appears only on a new modem when the modem is ready to be activated (after commissioning is complete). The Activate link is not present after activation is completed.

  • Page 71: Figure 33: Activate Link On The System Control Center Home Page

    • Make sure a router is not connected between the modem and the PC. 2. Before proceeding to the next step, make sure at least 5 minutes have passed since the Terminal Initialization Sequence screen showed Installation Complete.

  • Page 72: Figure 34: Subscriber Agreement

    Installation Reference Sheet. If the customer enters information incorrectly, they can try again. Figure 35: Subscriber agreement with SAN and PIN fields HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Activating the HughesNet service Figure 34: Subscriber agreement on page 56.

  • Page 73: Figure 36: Welcome Screen

    6. After the SAN and PIN information is entered and validated, a welcome screen appears that includes the customer’s name The box near the middle of this screen displays the modem’s Site ID, Terminal IP Address, and Terminal Subnet Mask. The customer should write down this information or use the Print button to print this screen for reference.

  • Page 74: Figure 37: Downloading Software Screen

    The software advises if your computer does not meet the requirements. In some cases it may tell you that your computer does not meet all requirements, but that you can still proceed and use the satellite modem if you choose to. HN9000 Satellite Modem Installation Guide...

  • Page 75: Figure 39: Configure Software (Hughesnet Tools) Screen

    HughesNet Tools. HughesNet Tools is a suite of software tools that can help users solve Internet browsing problems and improve browsing performance and Internet security. Figure 39: Configure Software (HughesNet Tools) screen HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

  • Page 76: Figure 40: Implement Public Ip? Screen

    IP address if your service plan provides for it. 12. The HughesNet Activation Complete screen informs the customer that the activation process has completed. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E (Figure 40: Implement Public IP? screen...

  • Page 77: Figure 41: Activation Complete Screen

    • Perform connectivity tests. If connectivity to the agent software’s server is not available, a 16-digit SXCode is made available to the user for use in calling Hughes Customer Care. • Configure a list of browser favorites or bookmarks.
  • Page 78 Chapter 7 working. Tell the customer to click the HughesNet Customer Care link and the look for the HughesNet Tools download link. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Activating the HughesNet service...

  • Page 79: Chapter 8: Completing The Installation

    Control Center Installation and activation complete To complete the satellite modem installation: • Print the System Control Center System Information page for the customer for future reference. • Create a shortcut to the System Control Center for the customer to use.

  • Page 80: Printing The System Information Page

    Explain to the user that they will need the information on this page if they ever contact Hughes Customer Care at a time when they cannot access the System Information page.

  • Page 81: Chapter 9: System Control Center

    The System Control Center provides access to system status, configuration information, and online documentation through a web browser on the computer that is connected to the satellite modem. Use the System Control Center to find system information for configuring networks or to check system performance if the satellite modem does not seem to be functioning properly.

  • Page 82: Accessing The System Control Center

    System Control Center home page The System Control Center home page contains numerous links to satellite modem features and important information regarding the operation of the satellite modem. The button links at the top of the page appear on all System Control Center screens and are...

  • Page 83: Text Links

    • View Terminal Status – Opens the Terminal Status page, which displays detailed information about the operational status of the satellite modem such as interface packet counts and acceleration statistics. • View System Information – Opens the System Information page, which displays information such as modem identification information and IP address information.

  • Page 84: Common Features On System Control Center Screens

    Connectivity Test – Opens the Connectivity Test page, which can be used to test the connection between the satellite modem and the satellite. If you can access the satellite, there is no problem with your physical site connectivity between the modem (inside) and the radio assembly and antenna (outside).

  • Page 85: Button Links

    System Status is a link to the System Status page. The System Status and System Info buttons are always visible; the remaining three buttons are visible only after the modem has been commissioned and is operational. Click the button to go to the page identified by the label.

  • Page 86: System Status Button

    (state code 30). This could be caused by weather conditions. FAP threshold exceeded – The satellite modem has exceeded the FAP threshold specified in the HughesNet service plan. Subscribers who exceed the threshold experience reduced download speeds for approximately 24 hr.

  • Page 87: Links In Left Panel

    • Connectivity Test – Opens the Connectivity Test page, which allows you to test the connection between the modem and the satellite. See • Help – Opens the Help page. Refer to the Help page, which includes a variety of topics such as getting started and recommended browser settings.

  • Page 88: State Codes On Status And Information Screens

    State codes on status and information screens A state code is a number that indicates the operational state of the satellite modem. State codes are displayed with an explanation in words, as shown in the following example. On the System...

  • Page 89: Red Flag Indicator

    System Status page The System Status page displays important information about the satellite modem’s operational status. Available system status values may vary, depending on how the satellite modem is configured. Therefore, some options shown in on your System Status screen.

  • Page 90: Typical Values For System Status Parameters

    • Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. • Administrative States – Contains information on software downloads to this satellite modem, security keys, and other administrative functions.
  • Page 91 Barred State Typical values Up – The modem is receiving signals from the satellite. Down – The modem is not receiving signals from the satellite. Up – The modem is transmitting signals to the satellite. Down – The modem is not transmitting signals to the satellite.

  • Page 92: Red Flags On System Status Page

    Registration failure (occurs only during commissioning). VADB – System is in VADB mode. The Satellite link is down and the modem is using the dialup backup link. Fallback – System is in fallback mode. The modem is experiencing severe weather conditions affecting the data rate.

  • Page 93: Reception Information Page

    Reception Information page The Reception Information page shown in displays information about data received by the satellite modem. The operational parameters listed on the Reception Information page are shown in a tabular format. The first (left) column identifies the parameter categories: Probable cause Modem is under maintenance.

  • Page 94: Typical Values For Reception Information Parameters

    Chapter 9 • Satellite Interface Statistics – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. • Traffic Statistics: Receive – Contains statistical information on data received from the satellite including number of packets received or dropped, etc.

  • Page 95: Table 13: Explanation Of Red Flags On Reception Information Page

    Foreign object is blocking the antenna Wrong power supply Average SNR is too low. Severe weather condition. HN9000 Satellite Modem Installation Guide Chapter 9 Table Possible solutions Table 17: State codes on page 88. Most of these problems must be corrected by a qualified installer.

  • Page 96: Transmission Information Page

    Transmission Information page The Transmission Information page shown in page 80 displays information about data transmissions from the satellite satellite modem. The operational parameters listed on the Transmission Information page are shown in a tabular format. The first (left) column identifies the parameter categories: •...

  • Page 97: Red Flags On Transmission Information Page

    Transmit Status in that table also applies to the Transmission Information page. Terminal Status page The Terminal Status page displays information about the operational state of the satellite modem and operational statistics such as messages and packets sent, received, and dropped. It indicates whether acceleration is enabled and provides a count of traffic that moves across the LAN to the satellite modem.

  • Page 98: Figure 53: Terminal Status Page (Top Part)

    • TCP Acceleration Statistics – Counts of messages and connections used between the satellite modem and its destination if the feature is enabled. (Some listed features may not be included in your service plan.) •...

  • Page 99: Typical Values For Terminal Status Parameters

    To see the definition of any parameter, click the parameter name on the screen. The Dial Backup Status parameter and Dial Backup Status category of parameters do not apply to the HN9000 satellite modem. Table 15: Terminal Status parameters – typical values and range...

  • Page 100: System Information Page

    Data Packets Received System Information page The System Information page shown in provides system information for the satellite modem such as ST name (modem name), Site ID (Site Id), and operational software version. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

  • Page 101: Typical Values For System Information Parameters

    Note: Print the System Information page and tell the customer to save it. The customer might need it if they cannot access the System Control Center and they need to call Hughes Customer Care or their service provider for assistance. (If a printer is not available, tell the customer to capture the screen image and save it to a file.

  • Page 102: Table 16: System Information Parameters - Typical Values And Range

    Uplink Cell Downlink Microcell Uplink Polarization Downlink Polarization Shaped Beam Types Shaped Beam Polarization Uplink Mode Transmit Radio Wattage HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Typical values Identification (parameter category) Characters and numbers A number A number A number...
  • Page 103 Disabled Disabled Disabled Disabled Enabled Enabled Disabled Disabled Enabled Enabled Enabled HN9000 Satellite Modem Installation Guide Chapter 9 Range of values 5.000000 (nominal 4-W radio) 13.000000 (nominal 10-W power booster) 0.740000m 0.980000m 1.200000m 1.800000m Unassigned {IP Address} Unassigned {IP Address}...

  • Page 104: State Codes

    SSL Acceleration State codes A state code is a number that indicates the operational state of the satellite modem. Some state codes indicate an error condition. State codes are identified as State code followed by a number from 1 – 35. They are displayed with an explanation in words, as shown in the following examples.
  • Page 105 Modem is in boot phase. Downlink has been established; that is, beacon is being tracked and transmission information packets are being received. Modem is in boot phase and is waiting for indirect and direct management packets. Modem is in boot phase and is downloading commissioning software.
  • Page 106 Reconciling Profiles in Commissioning Downloading Operational Software Note: State codes 1 – 20 appear only while the modem is being installed or during a hard reboot (resulting from power being removed and then restored). Starting Up in Operation Downlink Established in...

  • Page 107: Viewing The State Codes List

    To view a list of state codes with an explanation of each code: 1. Click the underlined state code number. Explanation Rx cable connectivity tests have failed. Modem is unable to track beacon. Modem is not receiving transmission information packets from satellite. Tx cable connectivity tests have failed.

  • Page 108: Connectivity Test Page

    2. Scroll down to see the entire list of state codes. Connectivity Test page You can use the Connectivity Test page to test the connection between the satellite modem and the satellite. Instructions for the test are provided on the screen. No special configuration is required.
  • Page 109 System Control Center Chapter 9 For details about this test, see Testing connectivity to the satellite on page 100. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

  • Page 111: Chapter 10: Leds

    Front panel LEDs LAN port LEDs The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide information about the satellite modem’s operating status.

  • Page 112: Front Panel Leds

    Chapter 10 Front panel LEDs The satellite modem has five LEDs on the front panel, as shown in on the HN9000 modem the modem’s operating status. Figure 57: Front panel LEDs on the HN9000 modem Table 18: Front panel LED indications LEDs are on, off, or blinking.

  • Page 113: Lan Port Leds

    Not receiving power. Bold type indicates LED appearance during normal operation. LAN port LEDs Green and orange LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status and speed, as explained in Satellite modem status Figure 58: LAN port LEDs...

  • Page 115: Chapter 11: Troubleshooting

    Control Center Testing connectivity to the satellite If you encounter a problem with the satellite modem, refer to the relevant troubleshooting procedure or procedures in the sections that follow. If you cannot correct the problem, contact Installer Support. Other sections in this guide that contain troubleshooting information are listed below: •...

  • Page 116: Rescue Switch

    Follow these steps if you cannot access the System Control Center after installation of the satellite modem. 1. If the modem is using a private IP address, confirm that DHCP is enabled on the customer’s computer. This procedure is explained in 2.

  • Page 117: Figure 59: Satellite Loopback Connectivity Test

    You may see a screen that asks you to wait while the test is conducted. When the test finishes, the Connectivity Test results page appears. Figure 59: Satellite loopback connectivity test Figure 60: Terminal Connectivity Test page HN9000 Satellite Modem Installation Guide Chapter 11 1037576-0001 Revision E...

  • Page 118: Figure 61: Connectivity Test Results Page

    If the number of messages sent equals the number of messages received, the test is successful—there is good connectivity between the remote modem and the satellite. If the number of messages received is greater than zero but not equal to the number of messages sent, you have physical connectivity to the satellite, but if this test result persists, you may have an access problem.

  • Page 119: Chapter 12: Advanced

    Do not use these pages unless you are a qualified installer or other technician who thoroughly understands how the satellite modem operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes.

  • Page 120: Accessing The Advanced Pages

    This Figure shows the Advanced menu in the left panel. Many other Advanced Pages are available through the Advanced menu. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Note: To use 192.168.0.1, DHCP must be enabled on the computer.

  • Page 121: Expanding And Collapsing Menus

    + sign next to a menu item. If you expand another menu item, the previously expanded menu item collapses. Opening the Installation sub-menu Advanced Pages of particular interest to installers are listed in the Installation sub-menu. To open this sub-menu, click + next to Installation. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Chapter 12...

  • Page 123: Appendix A: Computer Settings

    These procedures are explained in the sections that follow. Understanding the modem address and computer address The satellite modem and any computer or computers that connect to it must each have their own identifying network address. This network address is known as an IP address. An IP address may be dynamic, meaning that it can change, or static, meaning that it is fixed—it does not...

  • Page 124: If You Don't Know The Modem's Public Ip Address

    To access the satellite modem when the service plan provides a public IP address, you need to know the public IP address of the satellite modem (the LAN Port Address). If you do not know the LAN Port Address (and you cannot access the System Information page), you can set a link local address on your computer as explained below: 1.

  • Page 125: Configuring A Computer To Use Dhcp

    In most cases, DCHP should be enabled on a computer or computers that connect to the satellite modem so the computer(s) can ask for and receive an IP address (private or public) from the satellite modem DHCP server.

  • Page 126: Figure 66: Network Connections - Windows Vista

    Appendix A 2. Right-click the Local Area Connection-NIC Card icon, which represents the satellite modem network connection, and select Properties. The Local Area Connection-NIC Card Properties dialog appears as shown in Local Area Connection Properties – Windows Vista Figure 67: Local Area Connection Properties – Windows Vista 3.

  • Page 127: Configuring Windows Xp To Use Dhcp

    Internet heading. If it does not, the network is not installed correctly. on page 111. Note: If Control Panel is in category view, select Network and Internet Connections; then select Network Connections. HN9000 Satellite Modem Installation Guide Appendix A Figure 68: Internet Protocol Figure 69: Network connections – Windows...

  • Page 128: Figure 69: Network Connections - Windows Xp

    5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 69: Network connections – Windows XP Note: If a red X appears next to the Local Area Connection icon, check your connections.

  • Page 129: Configuring Windows 2000 To Use Dhcp

    A list of network connections appears. A Local Area Connection icon must appear on this page. If it does not, the network is not installed correctly. 3. Right-click the Local Area Connection icon that represents the satellite modem network connection, and select Properties as shown in Properties –...

  • Page 130: Figure 72: Accessing Local Area Connection Properties - Windows 2000

    6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties. The Internet Protocol Properties dialog appears as shown in Properties – Windows 2000 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E on page 122. Figure 74: Internet Protocol on page 123.

  • Page 131: Configuring A Mac Computer To Use Dhcp

    This section explains how to configure your computer to use DHCP if you are using an Apple Mac computer. 1. From the Mac interface, select System Preferences. The System Preferences menu appears as shown in on page 116. Figure 75: Mac System Preferences menu HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Appendix A...

  • Page 132: Figure 76: Mac Network Screen

    4. Select Using DHCP from the Configure drop-down list as shown in from the configure drop-down menu The IP Address field becomes disabled. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 75: Mac System Preferences menu Figure 72: Accessing Local Area Connection on page 122.

  • Page 133: Configuring A Computer For A Public Ip Address

    LAN must have its own unique address. • Subnet Mask. This is the subnet mask assigned to your satellite modem. You should have recorded this information in your Quick Start Guide during the registration process. You can also obtain it from the System Information page of the System Control Center.

  • Page 134: Figure 78: Network Connections - Windows Vista

    Appendix A 3. Right-click the icon that represents the satellite modem network connection, and select Properties. The Local Area Connection-NIC Card Properties dialog appears as shown in Local Area Connection Properties – Windows Vista Figure 79: Local Area Connection Properties – Windows Vista 4.

  • Page 135: Configuring Windows Xp - Public Ip Address

    Properties – Windows XP on page 119. Note: If you are configuring a computer for use with a newly installed satellite modem, you do not need to enter information in the Default gateway, Preferred DNS server, or Alternate DNS server fields.

  • Page 136: Figure 81: Accessing Local Area Connection Properties - Windows Xp

    8. Click Properties. The Internet Protocol Properties dialog appears as shown in Properties – Windows XP HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Note: If a red X appears next to the Local Area Connection icon, check your connections. You cannot successfully configure your system if the red X is present.

  • Page 137: Configuring Windows 2000 - Public Ip Address

    Properties as shown in Properties – Windows 2000 Note: If you are configuring a computer for use with a newly installed satellite modem, you do not need to enter information in the Default gateway, Preferred DNS server, or Alternate DNS server fields.

  • Page 138: Figure 84: Accessing Local Area Connection Properties - Windows 2000

    7. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 8. Click Properties. The Internet Protocol Properties dialog appears as shown in Properties – Windows 2000 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E on page 122. Figure 74: Internet Protocol on page 123.

  • Page 139: Configuring A Mac Computer - Public Ip Address

    The System Preferences menu appears as shown in on page 124. Note: If you are configuring a computer for use with a newly installed satellite modem, you do not need to enter information in the Default gateway, Preferred DNS server, or Alternate DNS server fields.

  • Page 140: Figure 88: Mac Network Screen

    3. Ensure that the TCP/IP tab is selected. 4. Select Manually from the Configure drop-down list as shown in from the configure drop-down menu HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 87: Mac System Preferences menu Figure 88: Mac Network screen Figure 88: Mac Network screen on page 125.

  • Page 141: Configuring Proxy Settings

    1. Turn the computer on and open Internet Explorer. 2. Select Tools → Internet Options . 3. Select the Connections tab and click LAN settings. The LAN settings dialog appears. Understanding the modem address and computer address HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Appendix A...

  • Page 142: Configuring Netscape To Not Use A Proxy Server

    3. In the Category pane on the left side of the window, select Advanced → Proxies . Figure 91: Proxy settings in Netscape Preferences window HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Figure 90: LAN settings – Internet Explorer...
  • Page 143 Appendix A 4. In the Proxies pane on the right side of the window, select Direct connection to the Internet. 5. Click OK. 6. Close Netscape and re-launch it to enable the changes. HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

  • Page 145: Appendix B: Conformance With Standards And Directives

    Standards to which Conformity is declared: FCC Part 15 The modem complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 146: Canada Class B Warning

    Appendix B Type of equipment: Two-way Hughes system Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

  • Page 147: Appendix C: Acronyms Used In This Guide

    Field service bulletin Field service order Global Positioning System HyperText Transfer Protocol High volume uplink Interference-Causing Equipment Standard Internet Control Message Protocol Identifier Indoor unit (satellite modem) Inter-facility link Internet Group Management Protocol HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...
  • Page 148 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Acronyms used in this guide Internet Protocol Internet Router Discovery Protocol Internet service provider A Hughes proprietary routing protocol Local area network Left-hand circular polarization Limited Liability Company Low-noise block Management information packet...
  • Page 149 Acronyms used in this guide VSAT Value added reseller Very small aperture terminal HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Appendix C...
  • Page 151 IP address 117 Conformance with standards and directives 129 Connecting IFL cables 28 IFL cables to modem 29 installer laptop to satellite modem 19 satellite modem to customer's computer 52 Connectivity test page 100 DAPT 11, 28, 30 DHCP 52, 61, 100...
  • Page 152 14 Links (System Control Center) 67, 69 Location for satellite modem 18 Modem IP address 107 Modem IP address on Welcome page 57 Multiple-host configuration 2 Network address translation 107 Networking requirements 13 Opening System Control Center...
  • Page 153 Tools 11 Transmission Information page 80 Troubleshooting 40, 99, 100 cannot access System Control Center 100 installation problems 40 testing connectivity to satellite 100 Validating the installation, See OVT Welcome screen 57 HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E Index...

  • Page 154: Hn9000 Satellite Modem Installation Guide

    Index HN9000 Satellite Modem Installation Guide 1037576-0001 Revision E...

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