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Aastra Business Communication Solution Aastra 5361/5361ip User’s Guide Supported platforms: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, the con guration, and the use of the Aastra 5361/5361ip. eud-1280/1.0 – R1.0 – 12.2010...
Operating and display elements Operating elements 11 12 Display Status display with symbols, current displays on telephone traffic, displays the available Foxkey functions. Indicator LED • Left LED flashes: Call. • Right LED is lit: Voice mail, message, or callback. Key block Enters digits or letters.
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Operating and display elements Foxkey Executes displayed function using the key. Correction key Deletes the last character or goes back one step in the menu. Foxmenu Opens the menu or calls up other Foxkey functions. Absence key with LED Preconfigured as presence menu. The Absence key can be configured as a function key or digit key.
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Configure key: press and hold down. Labels Write-on labels for the configurable keys can be found on the Aastra docu- ment portal as electronic document. You can fill out the fields directly on your PC and then print out the labels.
• Voice mail retrieved • Voice mail greeting with possibility New voice mail to leave a voice message Hi-Q™ during a call (enhanced audio Data and voice encryption (only quality) (only Aastra 5361ip) Aastra 5361ip) Phone book Business number Private number Mobile number...
Product information Product information Safety information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains power Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the power supply.
Purpose and function This product is part of the Aastra 400 communication solution. Aastra 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different output and expan- sion capacity, a comprehensive telephone portfolio and a multitude of expansions.
ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the Aastra 400 products have been tested and approved after comprehensive con- formity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect han- dling, improper use, or any other faulty behaviour.
Dialling and phoning The following sections explain how to make phone calls simply and the func- tions your phone offers you whenever you receive a call. Answering calls............... 13 Making calls .
Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name.
Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled auto- matically, so you have time to check the number and, if necessary, correct it.
Dialling and phoning Using your phone in open listening mode You want other people in the room to be able to listen in to the call. The open listening function lets you activate the loudspeaker in addition to the hand- set.
Using the display and operating ele- ments The following sections explain how to operate your phone quickly and simply. Display ................17 Keys .
Using the display and operating elements Display Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text.
Using the display and operating elements Keys Using the Foxmenu The Foxmenu key gives you access to the menu or the Foxkey functions available in each case. Press the key directly on the Fox symbol. Pressing the Foxmenu: In the idle state: Opens the menu. In the menu/during a call: Retrieves available Foxkey functions.
The characters are assigned to the digit keys as follows. Press the relevant digit key repeatedly until the character you want is displayed. Note: Only capital letters for Aastra 5361. A B C 2 Ä Æ Å Ç - . ? 1 ! , : ; ’ " ¿ ¡...
You can use the Foxkey to switch manually between upper-case and lower-case input. a>A Switching between upper case and lower case in text mode: Press Foxmenu > Foxkey a>A or A>a. Note: Only capital letters for Aastra 5361. eud-1280/1.0 – R1.0 – 12.2010...
Using the display and operating elements Correcting your input You notice you have entered a wrong digit or character. You can either delete the input one character at a time or cancel the entire input. To delete the last character: Press the Correction key.
Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Press the Foxmenu. ➔ The menu is displayed. Menu Press the Menu Foxkey. ➔ The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select...
Using the display and operating elements Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Other navigation possibilities Scrolling back through the menu: Press the Correction key.
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls ............25 Using functions while in a call.
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name (Quickdial) You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters.
Supplementary features Note: If the phone is unable to find a matching user, List empty will appear on the dis- play. Pick up the handset. ➔ The phone number displayed is dialled. Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s"...
Supplementary features Dialling from external phone books If you select Advanced search, you can search directly in the connected external phone books. This function is not available if no external phone book is connected. The surname, first name and town each have to be separated by a space, for example "no s so"...
S u p p l e m e n t a r y f e a t u r e s Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in a call list and the display shows Missed...
Supplementary features Dialling from the call list of answered calls You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can now call the person back using this call list. The list of answered calls contains a maximum of 4 entries.
Supplementary features Dialling with a configurable key You want to call someone whose phone number is stored under a configurable key. You can dial the person by pressing the corresponding key. To find out how to configure a configurable key, refer to the Chapter "Configuring keys", page 77.
Supplementary features Reset Reset callback: Press Foxmenu > Foxkey Reset. ➔ Callback is deactivated. Note: You can only have 1 callback activated at a time and only 1 callback can be expected from you. Your callback request will automatically be cancelled by the system after about half an hour.
Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press Foxmenu > Foxkey Answer. ➔...
Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available – , without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 72).
"Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1280/1.0 – R1.0 – 12.2010...
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner.
Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold.
Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call You are making/taking a call Press Foxmenu >...
You can retrieve your parked call party using Menu > Activated features > [P]. • The */# procedure for central parking can be found in the "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder. eud-1280/1.0 – R1.0 – 12.2010...
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable or absent without you having to call him.
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Supplementary features Notes: • You can only call up a user's presence if the user in question has a phone with presence profiles. • External applications such as Open Interfaces Platform (OIP) can affect your pres- ence status. Contact your system administrator for more information. <Presence profile>...
Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destina- tion (e.g. phone, voice mail, pager). With call forwarding you can forward incoming calls directly to a different destination. Notes: •...
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Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destina- tion. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destina- tion.
"Configuring voice mail", page 75). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. Notes: • A forwarding applies to all connected phones. • Only one forwarding variant at a time is possible.
Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text mes- sages.
You can lock your phone with a PIN consisting of two to ten digits. You can modify this via menu (see chapter "Changing the PIN", page 70) or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). Menu Press Foxmenu > Foxkey Menu.
Free and confirm with the Foxkey. ➔ The phone is unlocked. ➔ To unlock all your phones, execute the function code #33* <PIN> # (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1280/1.0 – R1.0 – 12.2010...
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu.
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Supplementary features Function Description (Automatic Call Dis- The call routing of calls in the queue can be controlled using an ACD appli- tribution) cation. In the user group incoming and internal calls are routed to a group of inter- User group nal destinations according to a preconfigured call distribution.
Supplementary features Function Description Menu for selecting a presence profile. For further information refer to Chap- Presence menu "Organizing absences using the Absence key", page 39. Menu for selecting a presence profile. For further information refer to Chap- Presence "Organizing absences using the Absence key", page 39.
43. • To find out how to configure a voice mail, refer to the Chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1280/1.0 – R1.0 – 12.2010...
Supplementary features Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text mes- sages.
Supplementary features Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Show text message: Press Foxmenu > Foxkey Show. ➔ The display shows the sender and the date/time of the text message. Read Read text messages: Select the text message you want and press Foxmenu >...
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Supplementary features Activating/deactivating DTMF mode You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in a call number during a call, your call partner will hear the tone signals.
*/# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Paging an internal user using the general bell You are unable to reach an internal user and thus want to page them.
Supplementary features When general bell is configured in the system, you can search for an internal user using the general bell. The paged person can answer from any phone. Menu Press Foxmenu > Foxkey Menu. Call features Scroll to Call features and press the Select Foxkey.
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"Configuring keys", page 77). You can also execute the function with a */# procedure (see "User’s Guide */# Proce- dures" on the Aastra document portal: www.aastra.com/docfinder). Before the call: Press the function key for <CLIR>. Notes: • CLIR works only with external calls.
You can activate a call routing for all phones. If you have not configured a call routing, the default setting (all phones are ringing) is used as standard. You can execute this function only with a */# procedure (see "User’s Guide */# Proce- dures" on the Aastra document portal: www.aastra.com/docfinder). eud-1280/1.0 – R1.0 – 12.2010...
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Supplementary features Activating ring alone You want to specify which of your phones shall ring acoustically when you receive a call. When your system administrator has set up a phone number with several phones, you can define on which phones a call shall acoustically be signalled using ring alone. When you have activated ring alone on a phone, the acoustic ringing tone is deacti- vated for all other phones ().
Supplementary features Silent intrusion Silent intrusion is a variant of the Intrusion function and is used mainly in call centres. Another user can intrude on your active call and listen in to your conversation without you and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acoustic signal.
Supplementary features Free seating You do not have your own workplace and share desk and phone with other employ- ees. Log in: Free Seating lets you log in on a phone configured for that purpose. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately.
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PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Log out Log out free seating: Press Foxmenu >...
"Changing the PIN", page or with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1280/1.0 – R1.0 – 12.2010...
Supplementary features Organisation within the team This section explains the different options provided by your phone to communi- cate in a team. Using the Team key You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible.
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Supplementary features Starting an announcement to a team partner You want to tell a team partner something without waiting for a reply. With the Team key you can initiate an announcement to a team partner. Requirement: It is essential that the team partner has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 72).
Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your per- sonal requirements. Display ................66 Setting the ringing properties (Audio) .
Personalizing your phone Display This section explains how to set display properties. Setting the display You may find the display is too bright or too dark. You can adjust the Display contrast. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select...
Personalizing your phone Setting the ringing properties (Audio) This section explains how to set your phone's ringing tone properties. Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key.
If you do not want to be disturbed during a certain time, you can set your phone not to ring with Ring off. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if Aastra 5361 is not connected to the power supply. Menu Press Foxmenu, then Foxkey Menu. Settings...
Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your lan- guage is marked by an "*"...
The new PIN is stored. Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with */# procedure *47 (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder). eud-1280/1.0 – R1.0 – 12.2010...
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Personalizing your phone Identifying the communication system This phone can be connected to different Aastra communications systems. You can verify to which system your phone is connected to. Menu Press Foxmenu, then Foxkey Menu. Settings Scroll to Settings and press the Select Foxkey.
Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it: •...
Personalizing your phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. Creating a new phone book entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book.
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Personalizing your phone Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select...
• To find out how to configure call forwarding to your voice mail, refer to the Chapter "Forwarding to voice mail", page 43. • For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra document portal: www.aastra.com/docfinder. eud-1280/1.0 – R1.0 – 12.2010...
Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Organizing absences using the Absence key", page 39). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the following settings: •...
Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. Available keys You can assign phone numbers or functions to one of the 10 configurable keys or on the Absence key. These are accessible at all times. You can assign each key with a specific type so you can trigger a particular action by simply pressing that key.
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Personalizing your phone Store a function under a key – function key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand. Usually the function is assigned so that you: •...
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Personalizing your phone Store a team partner under a key – team key Together with other members you wish to organise yourself into a team so that on the one hand you can always be reached as a team and, on the other, to ensure mutual substitution.
Personalizing your phone Answer Setting the answering mode: Scroll to Answer and press the Modify Foxkey. Select the required setting and confirm with the Foxkey. ➔ The setting is stored. Setting possibilities for answering: to answer the call by pressing the line key, Handset to answer by picking up the handset, and...
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• Text mode has to be activated before you can enter function commands. • Functions that are not available via the menu can be activated using */# pro- cedures (see "User’s Guide */# Procedures" on the Aastra document portal: www.aastra.com/docfinder).
Installation and first-time operation Equipment provided Telephone connection cable Telephone and handset Handset connection cable Aastra 5361 Stand rest; can also be used as a Quick User's Guide and mounting frame for wall mounting safety information Options Plug-in power adapter...
Ask your dealer for a list of suppliers for a suitable rib- bon cable (only Aastra 5361ip). • Fit the screws for securing the stand rest and mount the stand rest (Figure A).
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Installation and first-time operation 3.5 mm 151 mm Dismantling Desk phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. •...
Installation and first-time operation Connect Aastra 5361 Connections Telephone connection Connecting the handset Connecting your phone to the system • Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol.
Installation and first-time operation Connect Aastra 5361ip IP connections Connecting to the IP network Connecting the handset Connecting the power supply Note: Your system administration will take care of the IP addressing and the commis- sioning of the phone. The IP addresses and other information about your phone is available in the setting mode.
Installation and first-time operation Connecting your phone to the LAN This phone communicates via the same connection as your PC (IP network / LAN). This means you do not need a special phone connection. Ask your system administrator if you have any doubts about your phone’s connection. •...
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and first-time operation", page 82).
Further information Declaration Open Source Software (Aastra 5361ip) About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sec- tions listed below are available at www.aastra.com/docfinder...
Index Symbols IP phone ..............89 IP phone to the LAN ..........90 */# Procedures ..............81 Phone ................88 Power supply ............90 to the system ............88 Absence key ..............3 Connections (Safety information) ......6 Accessories (Safety information) ........ 6 Correcting your input ...........21 Alphasearch ..............26 Correction key ..............
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Enquiry call during a call ..........35 Lock ..................45 Enters digits ..............20 Log in ................88 Enters letters ..............20 Loudspeaker key ...............3 Equipment provided ............83 Exclusion of Liability ............9 Maintenance (Safety information) ......6 Making a call: First-time operation ............82 in open listening mode ........15 Formulating functions ..........80 on a third-party phone .........
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Product information ............6 Team: Protection settings ............72 Announcement to team partner .......64 Purpose and function ............. 8 Calling a team partner ..........63 Organisation within the team ......63 Substituting for a team partner ......63 Quickdial ................25 Using the Team key ..........63 Text message: reading ...............52 Redial ................
Declaration of Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC).
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