CHAPTER 5 HOW TO GET MORE HELP........16 Product Registration................16 Frequently Asked Questions (FAQ) ............. 16 Contacting Technical Support .............. 16 MAGMA Debug Utility ................. 17 PCIScope Software Utility................18 Returning Merchandise to MAGMA............20 APPENDIX A COMPLIANCE ............21 FCC......................
M A G M A Preface What’s in this Guide This Host Card Installation Guide is designed to accompany a Magma Expansion Chassis User Guide. This guide provides easy instructions to install your host card, verify the installation was completed correctly, and troubleshoot the installation, if necessary.
M A G M A Advisories Five types of advisories are used throughout this guide to provide helpful information, or to alert you to the potential for hardware damage or personal injury. They are Note, Important, Caution, Warning, and Danger. The following is an example of each type of advisory. NOTE Used to amplify or explain a comment related to procedural steps or text.
M A G M A ♦ Always use caution when handling/operating the computer. Only qualified, experienced, authorized electronics personnel should access the interior of the computer. The power supplies produce high voltages and energy hazards, which can cause bodily harm. ♦...
M A G M A cable, make sure both connectors are correctly oriented and aligned. CAUTION Do not attempt to service the system yourself except as explained in this guide. Follow installation instructions closely. Protecting Against Electrostatic Discharge Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) is the enemy of semiconductor devices.
General Specifications The MAGMA PCI Host Card is the connection between your PCI Expansion System and your host computer. Model PCIHIF68 is a 32-Bit host card. Model PCIHIF64LP is a 64-Bit low-profile host card that will also work in a 32-Bit PCI slot. The expansion system provides a general-purpose bus expansion chassis for the Peripheral Component Interconnect (PCI) local bus.
Hardware Installation IMPORTANT It is recommended that you refer to the separate Expansion Chassis User’s Guide included with your Magma Expansion Chassis product for complete system installation information. The following installation instructions briefly explain the connection of the host card to the host computer only.
Attach Power and Expansion Cable(s) Carefully position the Magma expansion chassis so that the cable supplied with your expansion system will conveniently reach from the connector of the host card to the connector(s) on the back of the expansion chassis.
Apply Power Correctly You must apply power to the Magma expansion chassis BEFORE you power up your computer. This will allow the higher numbered PCI buses in the PCI bus hierarchy to be at a stable state when the host system issues its master power-on bus reset.
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The PCIHIF68 (32-Bit PCI host interface card, labeled 01-03527-00) includes a voltage switch in the top right corner of the board that may need to be adjusted for proper installation. It is an easy process to determine if the voltage switch needs to be adjusted for your configuration.
M A G M A Chapter 3 Verify Installation The MAGMA PCI Host Card is not visible to the Windows’ Device Manager or the Apple System Profiler until the Expansion System has been successfully connected and properly powered on. Therefore, you will need to connect your Expansion System and turn it on before you can verify the MAGMA PCI Host Card installation.
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When installed correctly, you will see two “PCI to PCI Bridges” below your system’s PCI Controller. If your Magma expansion system uses a 13 Slot backplane, the Device Manager will display three bridges instead of two as shown above. If everything is OK, then the MAGMA PCI Host Card installation is complete.
(host computer first, then the expansion chassis) and reconnect the cables and reseat the PCI Host Card to ensure that you have a solid connection. Then restart the MAGMA expansion chassis, followed by the host computer. Next, try to verify the installation again, as shown above.
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Any PCI Cards you install in the expansion chassis will appear behind the pci-bridge device. If your Magma Expansion System uses a 13 Slot backplane, the Apple Profiler will display three bridges instead of two as shown above. MAC OS 10.2.x Next, click on the Devices tab.
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(computer first, then the expansion chassis) and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection. Then restart the MAGMA expansion chassis followed by the computer. Next, try to verify the installation again, as shown above.
M A G M A Chapter 4 Troubleshooting Identifying the Problem The PCI to PCI Expansion System is correctly displayed as a “PCI standard PCI-to-PCI bridge”. When connected and functioning correctly, this Expansion System will be displayed as follows: If the above Device Manager image is not what you are seeing when you verify your installation, you may want to try the following troubleshooting steps to help you locate and resolve your installation issues - without having to call Technical Support.
M A G M A If you have trouble with the MAGMA expansion system, you need to identify the problem before you can fix it. For starters, verify that any/all cards are inserted correctly and securely in the correct slot and that all cables are connected properly.
If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the MAGMA expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly.
M A G M A Windows Error Codes If you are having a problem with one of your devices, and the Device status box shows a Windows Error Code, refer to the following list of error codes for guidance: Error Code Description/Action There is a problem with the 3 Party PCI Card driver.
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On the PCI to PCI Bridge: Technical Support Other Codes On the PCI Card: Card Manufacturer’s Technical Support, after first verifying that the MAGMA expansion system is installed properly. If you are still having problems, contact Technical Support for more help.
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support, please be sure to include the following information:...
MAGMA Debug Utility Occasionally, Mobility Technical Support may request Windows users to produce and email a MAGMA debug log file to help them resolve your problem. This file should be emailed to support@magma.com. This file should have a “.log” file extension. To create the *.log file, follow these instructions: Locate a file called dbgview.exe on the MAGMA CDROM.
If you are experiencing problems setting up your system, you should run PCIScope before contacting the Mobility Technical Support Group. With the MAGMA expansion chassis powered up and connected to your computer, load and launch the PCIScope application. The PCIScope Program will be installed on your computer and a window similar to the one shown below will appear.
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You should save this data as a file on your computer. Please include your name and date as part of the file name with an extension of “.bpd.” This file should be included as an attachment when submitting a Technical Support request at www.magma.com/support. Chapter 5 How to Get More Help...
MAGMA will return any product that is not accompanied by an RMA number. Please note that MAGMA WILL NOT accept COD packages, so be sure to return the product freight and duties-paid.
M A G M A APPENDIX A Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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