Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 525 IP phone gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to...
ONLY IF YOUR NOT USING POE AND HAVE ORDERED THE ASSOCIATE PSU. Connect the computer cable to the underside of the phone in the socket marked SW. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
All these URLs will resolve to one of the following IP addresses: Provisioning IP’s = 88.215.61.171 & 173, 88.215.61.193 & 194 - The Gamma Access SBC (general call traffic), ntp.business-access.co.uk (88.215.61.81 or 82) Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Now you’ve installed the Horizon phone, you’re ready to see what the Cisco 525 phone can do. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
3) Message Waiting Indicator. When lit: Red - you have a new voice mail message. Flashing red - you have an incoming call. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Page 9
15) Speaker button. Press to turn on or off. When the speaker is on, the button glows green. 16) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
(if Call Waiting is on) switch between the two different calls. Your Cisco 525 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields.
Do Not Disturb To stop incoming calls to your phone, you have the ability to set up the Do Not Disturb feature on it. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving calls. To see how to set these up, ask your system administrator. Making calls There are three ways to make calls on the Cisco 525. You can: Lift the handset Push the headset button Push the speaker button.
To set up additional functions, such as speed dials or the company address book, you'll need to go through the Horizon Portal. Taking calls You can answer a call on the Cisco 525 in three ways: By lifting the handset. By pushing the headset button with the handset still on the phone.
If you have voicemail, the red strip light above the LCD display will light up. To get to your messages: key in your configured Company Voice Portal number then type in your Voice Portal passcode followed by #. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Once you’ve chosen a ringtone, click “Save” in order to save this entry to the phone. Call History To view all calls made or received on any phone, select option 2 from the main menu. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Page 16
To navigate the list, click on the “Up” and “Down” keys to highlight an entry. You can then choose to: Dial that number Edit the number before dialling Delete the entry Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk...
This lets you set how handsets handle calls, how they ring and what appears on-screen. To set up a User Preference option, select option 5 on the main menu. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Page 18
Select the option you want Then use the keypad to enter a number. You can also set up the phone to inform you of any missed calls. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
To set a ringtone for any phone extension, select Option 2 on the User Preference menu. From here, you can pick which ringtone to assign to any of the line keys available. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
If you set up Wi-Fi, Horizon will ask to be tested with a fixed cable, in case of any call quality faults. Device Administration Option 7 on the User Preference menu lets you set passwords and the time/date. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Page 21
Language The Cisco 525 will always be set to US English and shouldn’t be changed. Restart Choose this option if the system has a problem registering with Horizon, for example, or if you need to restart to gain access to new features and updates.
Unattended Call Transfer Press Transfer soft key + the extension. When the person answers, press the Transfer soft key again and hang up. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Note: Due to the way in which we monitor and record these calls, you’ll be provided with the whole conversation from the start of the call. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Plug the handset into a different port that you know definitely works. If you think the handset hasn't been configured properly, call our support team for more help. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...
Page 27
They'll ask for more details and send you out a replacement if the phone is still within its warranty period. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk...