Error Messages; Meter Reset - Roche ACCU-CHEK Inform II User Manual

Troubleshooting

Error messages

All error messages displayed by the system are accompanied by
a description of the error and a possible solution. Take the action
suggested on screen to resolve the problem. All messages, including
purely informative messages, are preceded by a letter, identifying the
message type, and a number. The different message types are
illustrated in the following table.
Sample Message Type
Patient Test 12:48
pm
Patient 123456789
Strip Lot 545794
8.3
Range
I-502:
Normal Range: 3.9-11.1
Critical Range: 2.2-16.7
Report Range: 0.6-33.3
11/13/07
– I: Information;
To confi rm, touch

Meter reset

A meter reset can be performed to correct a number of unspecifi ed
errors (e.g., "frozen" screen, etc.). Use the following steps to perform a
meter reset.
1.
Place the meter face down on a level surface.
2. Press the reset button in the middle of the battery pack using a
tool such as a screwdriver or a paper clip.
3. Turn over the meter.
•
The Roche logo is displayed. If the Roche logo does not
appear within 60 seconds, place the meter on a base unit for
a minimum of 15 minutes to recharge the battery.
•
Within a short period of time, the Versions screen will appear,
displaying the version numbers of the meter components.
4.
The screens for entering the date and the time appear if date or
time need to be set. If the date/time information is correct, or after
you have entered the correct information, confi rm each screen
with .
•
Finally, the Start screen and the Main Menu are displayed
as usual.
Operator ID 12:48 Patient Test
pm
Patient 123456789
Scan
Date 11/13/07 12:48
1 2 3
Invalid Scan
4 5 6
E-314: Invalid Scan.
The scan returned an
7 8 9
entry > 20 characters.
Please see your System
0 A-O
Administrator.
Clear
11/13/07 11/13/07
– E: Error; – W: Warning;
To confi rm touch To confi rm touch
To resolve the
problems take the
actions suggested
12:48
pm
pm
CR LO
Out of Critical Range
Out of Critical Range
W-511: Out of Critical
Range.
15