Silent Monitor - Panasonic DBS576 User Manual

6. Using Additional Features

SILENT MONITOR

CAUTION – When using the ACD "Silent Monitor" feature, in
some states it is illegal (or civilly actionable) to monitor telephone
communications without giving prior warning to all participants.
These laws do not make the Silent Monitor feature on a telephone
system illegal. Before activating this feature, please check
applicable state and federal laws.
The Silent Monitor feature allows an ACD supervisor to monitor a call between an
ACD agent and a caller without the knowledge of either party. (See CAUTION,
above.) If necessary, the ACD supervisor can initiate a three-way call by barging
into the call.
1. To initiate Silent Monitor
Press ON/OFF + 768 + Extension number you
want to monitor
OR...
Press the FF key assigned as a Silent Monitor
Key + Extension number you want to monitor
OR...
Press only the Silent Monitor Key if the FF key
has been preprogrammed to monitor a specific
extension number. You do not need to enter the
extension number.
Note:The Silent Monitor key is disabled when the extension assigned to that key
is idle, dialing, or ringing.
1. Silent Monitor Key Color Definitions
FF Key Color
Clear
Solid Red
Flashing Green
• Only one supervisor can initiate Silent Monitor on an individual extension at
any given time.
• A supervisor cannot initiate Silent Monitoring on an extension when that
extension is on a conference call.
92
Action
Definition
Cannot monitor
Able to monitor
Not monitoring
DBS 576 issued April 2002
Result
The Silent Monitor feature is
active, and the extension is
being monitored. (The Silent
Monitor key flashes green when
Silent Monitor is active.)
Possible Operation
None
Press Silent Monitor key
On-hook or CONF
576-51-750