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Snom 360 Manual

Ip phone for superior communication
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See also: Configuration Manual , Manual
VoIP Phone snom 360
IP phone for superior communication
Manual v3.60d English
01 May 2005
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  • Page 1 VoIP Phone snom 360 IP phone for superior communication Manual v3.60d English 01 May 2005...
  • Page 2 Gradestr. 46 12347 Berlin, Germany © 2005 snom technology Aktiengesellschaft. All Rights Reserved. This document is supplied by snom technology AG. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether...

  • Page 3: Note To The Reader

    In spite of the new technology base of the snom 360, most of its look and feel will be very familiar to you and you should be able to use it intuitively.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents ...............4 Installation ..............4 Delivery Content ......................4 Safety Information ......................4 Power supply........................4 Setting up the Phone.....................4 Wall Mounting ......................4 Adjusting the Handset Rest ....................4 Cleaning ........................4 Connecting the phone .......................4 Keypad ...........................4 Initialization ........................4 Booting ........................4 Selecting the language ....................4 DHCP Configuration.......................4 Selecting the IP Address ....................4...
  • Page 5 Table of Contents Shared Line .........................4 DTMF ..........................4 Menu ..........................4 Adjusting the Display Contrast ...................4 Ring Tones ........................4 About ..........................4 Advanced Functions ............4 Hold and Resume ......................4 Transfer ..........................4 Direct Transfer ......................4 Consultation Transfer ....................4 Conference ........................4 Call Diversion ........................4 Diverting all calls ......................4 Divert when Busy ......................4 Divert when not answered .....................4...
  • Page 6 Use Backlight ................... 4 U.S. date format..................4 Use Flash Plugin ..................4 Timeout....................4 Number redirect ..................4 Number busy ................... 4 Ringer Device for Headset ................4 Default Ringer ..................4 Contact Type Specific Ringers ..............4 Custom Melody URL .................. 4 Auto Answer ....................
  • Page 7 Table of Contents HTTP Proxy ....................4 HTTP port ....................4 HTTPS port ....................4 Register http contact ................. 4 Webserver connection type ................ 4 Call Completion ..................4 IDNA (RFC 3490) Support ................4 Action on Ethernet cable replug ..............4 Auto Dial ....................
  • Page 8 Id and Priority ..................4 Syslog Server................... 4 LCServer ....................4 Port ......................4 Trusted Address ..................4 Administrator Mode ................... 4 Administrator Password ................4 Administrator Password (Confirmation) ............4 Upload Server Certificate ................4 Setup Software Update....................4 Bootloader ....................4 Firmware ....................

  • Page 9: Table Of Contents

    The power supply (optional) Safety Information Please read the following safety notices before installing or using your snom phone. They are crucial for the safe and reliable operation of the device. Power supply You have two options for providing the snom360 with power: −...

  • Page 10: Wall Mounting

    Installation Wall Mounting It is also possible to mount the snom360 on the wall. In order to do this, you detach the footstand from the bottom shell and attach it in the appropriate position for wall mounting, as described in steps 1 through 6, below. CAUTION: Do not mount the additional keypad available for the snom360 on the wall.

  • Page 11: Adjusting The Handset Rest

    Table of Contents Fig. 5 Fig. 6 (6) The slots on the footstand for the various cords can also be used when the phone is mounted on a wall. After connecting the phone (see chap. Setting up the Phone, above), form the cords into loops and gently press the long ends into the slots on the footstand.

  • Page 12: Cleaning

    If you want to use a headset, it can be connected to the audio jack labelled “ ” on the bottom side of the snom 360. Clip the cords into the appropriate slots on the footstand or, in the case of the handset cord, on the bottom shell of the phone (see Fig.

  • Page 13: Keypad

    Table of Contents Keypad The numeric keypad with the keys 0 to 9, *, and # is used to enter digits and letters. Depending on the operating mode, different actions can be performed (see the table below): − Entry of digits only (e.g., when dialling a phone number) −...
  • Page 14 Casing speaker on/off Adjust volume (lower/higher) Open phone book Help Main menu Redial Settings menu Snom menu Establish 3-party conference Do not disturb mode on/off Call hold/unhold Call transfer Record a call Connect to Mailbox LED for MWI (Message waiting indication)

  • Page 15: Initialization

    Table of Contents Initialization Booting The booting process comprises a series of different configuration steps that set up the phone for future use by any user. Selecting the language The default language setting is English. On startup the phone offers you the option to select the language of your choice.

  • Page 16: Selecting The Netmask

    Installation Selecting the Netmask Similarly, the user will be asked to provide a Netmask. After entering the information, confirm with Selecting the IP Gateway If a valid Netmask has been provided, the user will be asked for the IP address of the IP gateway.

  • Page 17: Selecting The Timezone

    Table of Contents Selecting the Timezone The timezone to be used on the phone can also be selected by moving through the different timezone options available in the menu and pressing to activate your selection. If the settings explained above are set up properly, the phone will ask for the first account registration.
  • Page 18 (normal phone numbers) you dial have a mapping to a SIP URI so that a pure IP call can be started instead of an IP/PSTN one. Regarding ENUM see also our whitepaper “ENUM on snom phones”! Confirm both of your inputs with The phone tries to register your given account name at the given registrar.

  • Page 19: Logon

    Logon Mobility In business office environments, desktops are sometimes shared by different employees at the same time or at different points in time (e.g., employees working different shifts, etc). The phones located at the desktops need to be able to cater to this. To ease the effort of assigning the appropriate phone number to the phone for each different employee, the snom360 offers so-called mobility features, which are described in the following subchapters.

  • Page 21: Identity Handling

    Identity Handling In idle screen pressing the menu key calls up the following menu where you find the menu item “Identity”. The following submenu items are available. Outgoing Identity Selecting this menu item will provide a list of currently registered SIP lines.

  • Page 22: Reregister User

    Reregister User A list of all existing registrations is presented, from which you can select a single one to reregister it by confirming with key. Edit User If you select this item, you can register an additional account to the phone.
  • Page 23 The default mode for password input is integer. You can switch to other input modes by pressing , or . The password is hidden and replaced by a series of *s to keep it hidden from prying eyes. Repeat the same procedure for all accounts with authentication. The challenge responses are stored in the phone and will be used at re- registration or on reboot.

  • Page 24: Basic Functions

    Dialing There are two methods to begin a call from the idle state of the snom 360. You can either dial first and then pick up the handset (or press if you wish to use the loudspeaker), or you pick up the handset (or press ) first and then dial the number.

  • Page 25: Input Modes

    Basic Functions Input Modes Depending on the context, various types of input are possible. The active input mode is indicated in the bottom right-hand corner of the display: Only digits can be entered. Upper case mode. Press * to activate lower case mode.

  • Page 26: Dialing A Sip Address

    Basic Functions Key mapping: Moves the cursor to the left. Moves the cursor to the right. Deletes the character to the left of the cursor. Changes input mode to numbers. Changes input mode to capital letters. Changes input mode to small letters. Dials the number.

  • Page 27: Dialing An Ip Address

    Basic Functions Dials the SIP address if entered correctly. Aborts the dialing. Dialing an IP Address Enter the IP address via the numeric block. Use the “*” key instead of the dot (“.”) or press the hash “#” key a little longer and the hash character will change to a dot! In case dialing of the IP address leads to an error message, make sure both of the involved phones are locally using port 5060 for SIP signaling...

  • Page 28: Terminating A Call

    Terminating a call You can end a call by setting the handset on its cradle, pressing the hook switch, or pressing . The snom 360 will terminate the call and return to the idle state.

  • Page 29: Incoming Call

    Basic Functions Incoming Call When your snom 360 is called, it rings and displays the following screen. Accepting a Call Picking up the handset or pressing will accept the call. The snom 360 is now in a call. Key mapping:...

  • Page 30: Denying/Blocking A Call

    Basic Functions Denying/Blocking a Call When the snom 360 signals an incoming call, you have the option to deny the call with If you decide to press , the caller will be placed on the deny list and will always be denied automatically. If is not displayed, it is switched off in the settings.

  • Page 31: Dnd Mode On/Off

    When the snom 360 is used in a call center environment, usually the connected headset will be the default setting for speaking on the phone.

  • Page 32: Programmable Keys

    Basic Functions Programmable Keys The five keys to the right of the numbers block are the programmable function keys which have the following options: Line Destination Intercom Park Orbit Voice Recorder Shared Line DTMF Each of these buttons has an LED indicating the status of the respective programmable key at any given time.

  • Page 33: Destination

    This option is similar to 'Destination' with the exception that pressing the key bound to 'Intercom' enables the intercom mode and the phone will be directly connected to the set snom phone if authentication is set up properly. This feature is useful in an office environment as a quick...

  • Page 34: Park Orbit

    Basic Functions Park orbit snom4s (snoms iPBX solution) provides its customers with the opportunity to set up parking orbits on the media server, where calls can be parked and picked up. The option 'Park Orbit' enables the phone to provide this feature. Suppose key P4 is bound to orbit1@my.proxy.com.

  • Page 35: Menu

    Basic Functions Menu By pressing the menu key the menu is invoked. The following submenus are available: Display Contrast, Preferences, Identity, Phone Behaviour, Redirection, Network, RTP, Key Mapping. Because of Display Contrast, Identity and Ring Tones selection, we introduce this menu here. More information can be found in the chapter regarding settings via phone and web interface.

  • Page 36: Ring Tones

    Basic Functions Key mapping: Reduces the contrast in steps. Increases the contrast in steps. Sets the contrast and returns. Returns without setting the contrast. Ring Tones Via the menu item “Preferences” the following window is called up: Select the submenu “RingTone”. Here, the ring tone can be set. The selected ring tone is played back and you can decide on the desired setting.

  • Page 37: About

    Basic Functions About Via the key, the following window is activated: This indicates the type of your phone, the application software version, the currently assigned IP address, and the MAC address of the phone.

  • Page 38: Advanced Functions

    Advanced Functions Advanced Functions Hold and Resume When a call is in progress, pressing puts the call on hold, i.e., the speech is set to mute (neither party can hear the other). Pressing the flash key again will resume the call. While a call is on hold, you can establish another call by dialing the desired number.

  • Page 39: Transfer

    As soon as you press , the snom 360 will transfer the held party to that number. Key mapping: Moves the cursor to the left.

  • Page 40: Conference

    Advanced Functions Conference If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing the keys. By pressing the keys, the conference is disconnected and the calls are put on hold. Call Diversion All kinds of call diversions can be set, changed, and deactivated in the menu item “Redirection”.

  • Page 41: On "Busy" (Ccbs)

    Advanced Functions The call completion functionality allows the user to establish calls successfully when the other party is busy or not answering. This feature can be enabled via the menu item “Phone Behaviour / Call Completion”. On “busy” (CCBS) When the party you are trying to reach is busy, the following window will appear during a call attempt: By pressing the key, call completion is activated and the...

  • Page 42: On "No Response" (Ccnr)

    Advanced Functions If you press the keys, the phone will dial the number again in order to establish a connection to the other party. On “no response” (CCNR) When the phone rings and nobody answers your call, activate call completion by pressing the CC soft key. The phone will now wait for the dial destination to become active again.

  • Page 43: Dtmf Tones

    Advanced Functions DTMF Tones During a call, e.g., with a voicemail system, pressing the digits 0-9, *, or # will generate and send DTMF tones to the other party. The phone supports in-band and out-of-band DTMF functionality. It prefers out-of- band DTMF, but if the other party is not supporting it, the phone falls back on in-band DTMF.

  • Page 44: Maintenance Menu

    Advanced Functions On the idle screen, the letter icon to the left of the SIP registration line indicates the registered phone number the call was recorded for. After you press the key, the phone displays more information about the number of new and old recorded messages. To connect to the mailbox in order to listen to the indicated recorded messages, press function key or take the handset off the hook.

  • Page 45: User/Administrator Mode

    Advanced Functions Moves the selection up. Enters the submenu. Returns to the previous menu structure. The maintenance menu has the following options: User/Administrator Mode Via this option you can change to User or Admin mode, respectively. The default setting for the Admin password is “0000”. In User mode a few settings are not accessible to the phone user.
  • Page 46 Advanced Functions Pressing the keys reboots your phone after a few seconds. During boot-up the phone asks you whether or not it should proceed with the boot loader and/or firmware update. If the phone doesn’t reboot by itself, please reboot the phone manually.

  • Page 47: Call Register

    Call Register Call Register Phone Book The snom 360 contains an internal phone book that can be reached from the phone’s idle state by pressing the phone book keys Key mapping: Scrolls to the next item. Scrolls to the previous item.

  • Page 48: Editing An Entry

    The title of the window indicates which input is expected. Pressing aborts the addition of a new entry. Key mapping: Changes input mode to capital letters. Changes input mode to small letters. Changes input mode to numbers. Deletes the character to the left of the cursor.

  • Page 49: Delete Whole Addressbook

    Call Register Delete whole addressbook If you want to delete the whole addressbook, click on the “Delete” button on the address book web interface page.

  • Page 50: Export

    Call Register Export To save the contents of an full address book, right-click onto the “Click here” link at the bottom of the “Address Book” page on your built-in web interface. With “Save Target As…” you can save the phone book content in a comma-separated file containing the current address book entries (CSV = Comma-Separated Values).

  • Page 51: Preview

    Call Register It does not matter if some of the entries already exist in the phone book. They will not be duplicated if both name and number are exactly the same. If the number field is the same but the name is not, the file entries will replace the old ones (just like editing the old entry to save a different name).

  • Page 52: Call Lists

    Call Lists The snom 360 maintains lists of missed, received, and dialled calls that can be accessed by pressing the call list key from the idle state.

  • Page 53: Speed Dial

    Deletes the current entry. Dials the number of the current entry. / Off Hook Returns to the idle state. Speed Dial The snom 360 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30, * and #.

  • Page 54: Dialing

    Editing speed dial entries Set up the speed dial numbers on the built-in web interface page of your phone. Deny List The snom 360 gives you the option of putting numbers on a deny list to prevent incoming calls from these numbers.

  • Page 55: Browsing

    Call Register Browsing Use the web interface “Address Book” page: The numbers to be denied are displayed and marked with the contact type “deny list”. Adding a number While you are being called you can press the “deny all” key if the option “Deny all”...

  • Page 56: Settings

    These settings are explained in the Whitepaper “Configuring snom phones for Mass Deployment”, which you will find at http://www.snom.com. The Whitepaper “How can I update a snom phone?” describes the different options available to update the phone, also via setting file.

  • Page 57: Settings Via Web Browser

    Settings via Web Browser It is usually more convenient to use a web browser to configure the settings. The snom 360 has an integrated web server for this purpose. If the phone is connected to a network that provides DHCP, it can be immediately accessed via the browser after boot-up.

  • Page 58: Settings Options

    Call Register Illustration 1: Web configuration Start your web browser. Enter the IP address of the phone as the URL (e.g. 192.168.0.100). If you do not know the IP address, you can look it up on the phone’s display by pressing the key.

  • Page 59: Webinterface Language

    Settings Webinterface Language The web interface can be displayed in different languages independent from the current language used on the phone (see below). Language Your phone is able to show all display texts in different languages. Here you can select the language that suits you best. Number Display Style Specifies what information on incoming and outgoing calls is to be shown on the display:...

  • Page 60: Use Backlight

    Call Register Use Backlight The snom360’s display has a built-in backlight. If you set this function to ‘on’, the backlight will be turned on when you press a key on the phone. It is automatically switched off after a short time. U.S.

  • Page 61: Ringer Device For Headset

    In case you want to hear the ring tone via the headset only, choose “headset”, otherwise “speaker” as usual. Default Ringer Choose the default ringing melody for your snom phone through this setting. Contact-Type Specific Ringers Specify the ringing melodies for different contact types (friends, family, etc.) from your personal phone book entries.

  • Page 62: Auto Answer

    Call Register AUTO ANSWER snom phones have auto-answering capabilities. Through these settings you can control the behavior of auto answer. Auto Answer You can disable auto answer on your phone by turning this setting off. Turn it on to enable auto answer again.

  • Page 63: Setup Speed Dial

    Settings Setup Speed Dial Speed Dial Table Set up your speed dial numbers via this webpage. To use those speed dial numbers, dial the shortkey.
  • Page 64 Call Register Function Keys You have the option to program the special keys with LEDs. This section helps you achieve this objective. Program the keys P1-P12 or EK1-EKn to perform any of the different functions. They include “Line”, “Destination”, “Intercom”, “Park Orbit”, “DTMF” and “Voice Recorder”. Each of them was explained in detail in the section entitled “Programmable Keys”.

  • Page 65: Display Name

    Settings LOGIN INFORMATION Display Name Set the name you would like to associate with the line, e.g., “John Smith”. This information is sent out to the party you are calling. Account This is the account with which you register to a registrar/proxy. It could be alphanumeric, e.g., “js1”, or based on digits like “445”...

  • Page 66: Ringtone

    Call Register Ringtone With this setting, you can select a distinctive ring tone that will alert you when a call comes in on this particular line. Custom Melody URL Specify an URL to your own ringing melody. The type of file that should be supplied to the phone is: "PCM 8 kHz 16 bit/sample (linear) mono WAV”.

  • Page 67: User Picture Url

    (digits via keyboard) to specific actions, like dialing, using a distinct outgoing identity etc. Please have a look into our whitepaper “Dial plan on snom phone” at our website. Q-Value You can set up the probability of a registration for each line through this setting (default is 1.0).

  • Page 68: Offer Ice

    Call Register NAT LINE SETTINGS Offer ICE Choose whether you want to use ICE (Interactive Connectivity Establishment) or not. ICE optimizes the media path. For example in a case of two phones in the same network are calling each other via a really long media path via other external networks.

  • Page 69: Packet Size

    Settings Codec 1-7 You can select the preferred order for the potential used codec. The available options are G.711 ulaw, G.711 alaw, G.722, G.723.1, G.726- 32, GSM and G.729a. Your phone will offer exactly this codec list to the called party and will receive a selection of this codec list the other party wants to use for this call.

  • Page 70: Action Urls

    Call Register Action URLs An “Action URL” is for triggering external URLs on phone internal events. For example, on an incoming call the URL of the field “incoming call” is triggered. “Setup finished” is triggered when the phone is booted up properly and ready for use.

  • Page 71: Setup Advanced

    Settings Setup Advanced NETWORK With these settings you can set up the basic network settings of your phone. The web interface for this looks like the following: DHCP Turn on or off the use of DHCP with this option. For further information see our whitepaper regarding DHCP at our website.

  • Page 72: Domain

    Call Register Domain Specify the DNS domain for your phone here. DNS Server 1 Specify the IP address of the DNS server for your network here. This parameter is extremely important for a proper functioning phone, so please make sure it is set up correctly. For trouble shooting check the DNS cache page if the phone is able to resolve DNS addresses! DNS Server 2...

  • Page 73: User

    Settings HTTP User Here you can select the HTTP username for your phone. This and the next option (Password) are protecting your web interface if you like. Password Set up the HTTP password for your phone here. Authentication Scheme Define whether “Basic” or “Digest Authentication Scheme” should be used.

  • Page 74: Call Completion

    Call Register Phone Behaviour Call Completion Turning this setting to “on” will prompt the user to activate call completion, if possible, while calling a number (see the CC soft key). When the called party becomes available again, your phone will be able to automatically redial the number.

  • Page 75: Auto Dial

    Turning the setting off will disable this feature. Challenge Response on Phone As explained in an earlier chapter, snom phones can handle challenge responses directly via display and keyboard on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication via the web interface of the phone.

  • Page 76: Call Waiting Indication

    Call Register in the idle state to show the source and destination of that call and the user can pick it up by pressing or by the programmable key which is currently blinking and indicating this party is calling someone. The pickup offer will be available as long as the destination is ringing and disappear when the user of the phone offering pickup presses when the call is connected, when the call is cancelled by the caller or...

  • Page 77: Alert Info Playback

    Settings Alert info playback Should your phone replay audio system messages in case they are provided, than set this option to “on”. In case the message should only be shown on the display, set it to “off”. AOC Amount Display In case your provider is supporting Advice off Charge (AOC) information, which means the costs for your call, during the call or at the end of the call you may switch on this feature by selecting the...

  • Page 78: Prefix

    Call Register PRESELECTION This section looks like this: Prefix Specify the number to be prefixed to each dialed number. AUDIO Set up audio-related settings on your phone. These settings may look like this: Mute Microphone Setting this to “on” will mute the microphone of the phone. Turning it off will enable the microphone again.

  • Page 79: Dynamic Rtp Port Start, Dynamic Rtp Port End

    Settings Advanced Network In this section you can alter the advanced network settings of your phone. This page has the following settings: Dynamic RTP port start, Dynamic RTP port end If you want to set up the port range out of which the RTP ports dynamically will be taken from, specify the start port and end port number respectively in this settings.

  • Page 80: Sip Session Timer (S)

    Call Register SIP T1 (ms) Set the re-try timer in milliseconds after which an unanswered request is resend again. In case its set to 500, the phone will resend the unanswered request after 500, 1000, 2000, 4000, 6000…31500 ms. Is the request still unanswered after this procedure an error message is shown at the display.

  • Page 81: Offer Gruu

    Settings Offer GRUU This setting is used to toggle the support for GRUU (Globally Routable User agent URL's) in SIP. Several phones with same account can be identified by this GRUU-ID from the proxy which is unique to a phone and stays the same even after reboot.

  • Page 82: Setting Url

    Call Register “Ask for updating firmware only”: asks, if you are really sure to update the firmware. “Ask for updating bootloader only”: asks, if you are really sure to update the bootloader. “Never Update, Load settings only”: loads settings only from settings server.

  • Page 83: Port

    Settings SNMP Regarding SNMP see our whitepaper “SNMP” on snom phones! Port Specify the port which should be used for SNMP communication. Trusted Address Specify the address range (in CIDR notation) from which subnet SNMP requests are accepted only. SECURITY...

  • Page 84: Trusted Certificates

    Call Register For secure SIP communication (SIPS), the phone acts as a client. So the server/proxy sends the certificate and not the phone. This certificate contains the public key of the proxy server; which the phone uses for its web interface. So the certificate loading option that you see here is for the web server of the phone only.

  • Page 85: Setup Software Update

    Settings Setup Software Update MANUAL SOFTWARE UPDATE Here you can select the firmware files to be put on the phone yourself. This section may look like: Bootloader Specify the URL for the bootloader file (-b) you would like to place on the phone through this setting.
  • Page 86 Call Register Here you find information regarding phone type, MAC Address, IP Address, firmware version (Version-Code ! This is most important!), boot loader and firmware URLs. Dependent on a selectable log level the log messages are shown here. Don’t forget to attach this log to your support request ! SIP Trace A quite helpful feature to display the SIP signaling.

  • Page 87: Standard Conformance

    Standard Conformance Name and address of manufacturer snom technology AG Gradestraße 62 12347 Berlin snom technology AG assures that the product Type: VoIP Phone Model: snom 360 conforms to the following standards: EMC standard 89/336/EWG incl. all appendices Low voltage standard 73 / 23 / EWG Safety Standards: EN 60950 1992 incl.

  • Page 88: Index

    Index DNS Cache..........60 DNS Server ..........10 About............26 Domain............50 Accepting a Call .........20 DTMF............24 Account..........48 DTMF Tones ..........31 Adding a number ........41 Dynamic RTP..........55 Adding an entry ..........34 Administrator Mode ........58 Administrator Password ......58 E.164 numbers..........18 Advanced Functions ........27 Early Start...........
  • Page 89 Setup Speed Dial ........47 Setup Update ..........58 NAT Detection ...........55 Short Messages........... 31 SMS............31 Netmask............10 snom Menu..........12 NTP Time server ........50 Software Update......... 32 Number busy ..........45 speed dial............ 39 Number redirect..........45 Speed Dial ..........39 numeric keypad ..........7...
  • Page 91 © 2005 snom technology AG snom technology Aktiengesellschaft · Gradestr. 46 · D-12347 Berlin · · Phone: +49 30 39833-0 mailto:info@snom.de http://www.snom.com...

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