TELUS Optik TV User Manual
Hide thumbs
Also See for Optik TV:
- Quick reference manual (36 pages) ,
- Self-install manual (6 pages) ,
- Installation manual (4 pages)
Related Manuals for TELUS Optik TV
Summary of Contents for TELUS Optik TV
-
Page 1: User Guide
Optik TV User Guide Check out our Optik TV video tutorials through the help centre in the On Demand menu or online at telus.com/helpcentre... -
Page 2: Access Video Tutorials
Many of the topics covered in this guide are also available as video tutorials. Our easy-to-follow how-to videos are designed to help you get the most out of your Optik TV service. Packed with useful information, they show you how to do everything from using the Interactive Programming Guide to programming your PVR. -
Page 3: Table Of Contents
Using your Optik TV service ........8... -
Page 4: Say Hello To Optik Tv
Picture-in-Picture browsing . Plus get convenience and flexibility with Optik TV applications . Access Facebook on screen, record shows on the go, and access TV shows and movies On Demand... - Page 5 . Plus, manage your PVR with the Optik remote record app on your smartphone, tablet or Internet connected computer . Please keep this guide handy . It’s filled with tips and easy-to-follow instructions that will help you every step of the way . For more information, visit telus.com/tvhelp or call 310-MYTV (6988)
-
Page 6: Your Optik Tv Digital Box
Model number – Identifies hardware model Link – Lit when the digital box is connected to the TELUS network – Lit when the digital box is configured to display HD content Record – Lit on all digital boxes when a PVR recording is in progress Menu –... -
Page 7: Back View Overview
– This is an all digital audio connection. It is ideal for audio receivers Video Out – Connects to the antenna jack on the TV Video In – For TELUS installer use only Power In – Connects to the supplied adapter to power the unit... -
Page 8: Remote Control View
Your remote control Why have multiple remotes when all you need is one? The Optik TV remote is universal and works with most TVs, DVD players, VCRs and A/ V receivers . For a guide to programming your remote, watch the tutorial through the On Demand telus.com/helpcentre... - Page 9 Displays the On Demand menu MENU Displays the main menu BACK Returns to the previous menu screen APPLICATIONS Quick access to Optik TV applications MOVE Moves selection up, down, left or right SELECTION Selects the highlighted item EXIT TO TV...
-
Page 10: Using Your Optik Tv Service
3D Content 3D TV is here and taking entertainment to the next level . All Optik TV hardware is 3D ready, all you need is a 3D TV and glasses . TELUS provides special event 3D programming on channel 656 included with all Optik TV subscriptions . -
Page 11: Managing Live Tv Feeds
Managing live TV feeds Optik TV supports up to 6 TVs and delivers 3 live TV feeds to your household . A TV feed can be a live TV show, an On Demand program or a Pay Per View (PPV) event . If you have 2 or more TVs tuned to the same live TV program you’ll only be using 1 live TV feed . -
Page 12: Using The Menu
Using your Optik TV service Using the menu Live TV, Recordings (PVR only), On Demand, Applications, Use the menu to quickly access the Settings Help Centre drop down menus . Here is a brief description of each drop down menu:... - Page 13 Parental Controls rating or content. Restart system Reboots your digital box. All your user settings will be saved. Create an Optik TV account to use applications like remote record and Optik on Optik TV Account the go Help Centre Access Optik tutorials On Demand to learn more about how to get the most...
-
Page 14: Using The Onscreen Guide
Using your Optik TV service Using the onscreen guide Use the guide to find out which shows are on and which ones are coming up . Information Provides details about a highlighted program including the title, time, rating, description and cast information if available . -
Page 15: Picture-In-Picture Browsing
TV . Press to select a program or to get more information about an upcoming program . Press to close the browse panel . Surf zones Optik TV channels are organized by Surf zone Channels Surf zone Channels Recorded TV Movies 220–249... -
Page 16: Categories
Using your Optik TV service Categories Categories are channels grouped together by subject matter, genre or content provider . By selecting a category, only the corresponding channels will appear in the guide . Press Categories Live TV to select under... -
Page 17: Favourites List
Favourites list You can customize your onscreen guide to display only the channels you want to view by creating a favourites list . A separate favourite list can be created on each digital box . Creating your favourites list Press Favourites Live TV to select... -
Page 18: Using Search
Using your Optik TV service Using search Use search to quickly and easily find your favourite TV shows, On Demand titles and PPV events . Press to access the search screen . Press to search by one of the following:... -
Page 19: On Demand
. The video will begin playing immediately . You will see the charge for your purchase on your next TELUS bill . If you watched a TV On Demand title there will be no charge for viewing . - Page 20 Using your Optik TV service Watching a rented On Demand program Watch your rentals as many times as you want within the rental period (48 hours for most rentals) . Press or tune to channel 235 to view your current rentals .
-
Page 21: Pay Per View (Ppv)
Invite your friends and family over for a live PPV event and give everyone a front row seat to the action . From great events to live sports, like WWE and UFC events . TELUS PPV has entertainment for ® ®... -
Page 22: Call Display On Your Tv
Call Display on your TV If you have Call Display on your TELUS Home Phone, you can see the name and number of who’s calling right on your TV screen . Take the call or wait until your show is done . To find out more or 310-MYTV (6988) . -
Page 23: Parental Control
Parental Control Not all shows are meant for all eyes, which is why you’re in control of what your family watches . Parental Controls must be configured on each of your digital boxes with your PIN and will allow you to block programs by channel, rating and content . -
Page 24: Blocking And Unblocking Programs
Using your Optik TV service Blocking and unblocking programs Block or unblock programs by channel or content rating . Press Settings . to select to select Parental Controls and press to select Parental Controls and press Enter your 4-digit Parental Control PIN with the number pad on your remote control . - Page 25 BLOCKING OPTION DESCRIPTION Channels Allows you to block selected channels Allows you to block programs rated G, PG, 14A, 18A, R or A Movie ratings When you choose to block by rating, all programs with higher ratings will also be blocked. To block Adult Movies you must set the adult program to locked. Canadian TV Allows you to block programs rated E, C, C8+, G, PG, 14+ or 18+ classifications...
-
Page 26: Using Your Optik Tv Pvr
Using your Optik TV PVR Your Optik TV HD PVR puts you in total control of your TV viewing . You can record, pause and replay your favourite shows at the touch of a button . Now you can watch what you want, when you want . -
Page 27: Pvr Menu
PVR menu Quickly and easily manage your recordings through the PVR menu . Press to access your recordings, edit your recording settings, or add a recording . Recording programs When a program is being recorded, a red record icon will be displayed in the guide regardless of which digital box you are watching TV on . - Page 28 Using your Optik TV PVR Recording a series Press Navigate to the program that you want to record . Press twice . A series record icon will appear in the program guide . Stopping a recording Press to select the program you wish to stop recording and press...
- Page 29 Checking the available space on your PVR Press Select Recordings . to select PVR Storage and press Deleting a recorded program Press to highlight the recorded program that you want to delete and press Delete to select and press Delete to select and press to confirm deletion .
- Page 30 Using your Optik TV PVR Customizing recording settings No matter what time an episode of your favourite show ends, you can customize your settings to extend recording time or protect it from being deleted . And if you’d like to save an entire series, you can also customize the start time, extend recording time and choose whether you want to record first runs as well as reruns .
- Page 31 Watching a recorded program Press to select the recorded show that you want to watch and press Select Play and press to view the recording from the beginning . Your recorded program will stop if you tune to another channel . You can resume watching exactly Recorded TV where you left off by either going to channel 1 or by pressing to view the...
-
Page 32: Managing Recording Conflicts
Using your Optik TV PVR Managing recording conflicts When everything you want to watch just happens to be on at the same time, there’s no need to miss any of them . Record up to 3 programs at a time, on any TV in your home . -
Page 33: Applications
Applications Applications Optik TV offers great applications that put you in control to make TV convenient for you . On your Optik remote press to launch the TV applications menu . A subscription to Optik High Speed is required to access some apps . If you are not subscribed, the app will appear greyed out . -
Page 34: Settings
Settings Screen aspect resolution Using your TV’s user guide as a reference, you can adjust your screen settings by choosing the most suitable resolution from this list and then following steps 1 to 8: 4:3 standard definition Widescreen standard definition 720p High Definition 1080i High Definition Press... -
Page 35: Descriptive Video
Descriptive video Descriptive video is a feature available on select programs for the visually impaired that provides audio descriptions of the visuals in a program . Press Settings . to select Audio to select and press Audio language to select and press Descriptive video to select... -
Page 36: Frequently Asked Questions
How many TVs can I watch Optik TV on? Please see Troubleshooting your Optik TV system Optik TV supports up to 6 TVs . At any one time you on pages 35 to 36 first, as there may be an easy fix . If can watch live TV on 3 TVs . - Page 37 Is my PVR a digital box? How many recordings can I watch simultaneously? Yes . Your PVR is an HD digital box with additional functionality that allows you to record, pause and Up to 4 recorded programs can be viewed replay live TV .
-
Page 38: Troubleshooting Your Optik Tv System
Ensure that your TV set is plugged into a working power outlet . If the Optik TV digital box is plugged into a power bar or surge protector, make sure that the power bar is on and has not tripped . If it has tripped, press the reset button on the power bar to restore power . - Page 39 If you’re still unable to solve the problem, try resetting the digital box by unplugging it from the power outlet for at least 10 seconds and plugging it back in. This resets the device and usually resolves most problems related to the box. If the problem persists, please visit telus.com/tvhelp or call 310-MYTV (6988).
-
Page 40: Key Customer Records And Contact Information
Key customer records and contact information Registration numbers Optik TV digital box 1 registration # device ID # Optik TV digital box 2 registration # device ID # Optik TV digital box 3 registration # device ID # Optik TV digital box 4... -
Page 41: Remote Control Codes
. You will also want to avoid connecting any equipment to the USB ports on the back of your Optik TV digital box . They’re for future use only and you could potentially damage both the equipment and the digital box . -
Page 42: Optik Tv Agreements
Optik TV Agreements 1. What TELUS Provides You should review the following two agreements carefully prior to using the Optik TV Services . Your use of the Optik a) Services TV Service and equipment is subject to the terms of the applicable agreements below . - Page 43 Requesting Service power system . TELUS may, from time to time, offer you After the Services have been requested, you must provide the right to purchase certain equipment necessary to...
- Page 44 Services as are any TELUS facilities or equipment . You may not use the identified to you with the demand for payment . The grace Services in any way that interferes with the ability of other...
- Page 45 TELUS Entities to you or such third party is limited to You hereby consent to the collection, use and disclosure the greater of $20 and the fees paid by you to TELUS for by TELUS and its agents of your personal information...
-
Page 46: Limited Warranty
TELUS may suspend the Services if you contravene any provision of these Service Terms, including your obligation to pay for the Services as charges become due . TELUS What the Warranty Covers may terminate the Services (i) immediately and without... -
Page 47: Index
Index Parental Control Applications 11, 17, 21-23, 29, 34 Audio/video 5, 11, 33, 37 17, 19, 21–23, 29 Block content Pay Per View (PPV) 11, 17, 21–23, 29, 30 2, 9–11, 14, 16, 19, 21, 23, 34, 35 Personal Video Recorder (PVR) Call Display 7, 20, 35 3–4, 7, 9, 10, 19, 24–30, 34–35... - Page 49 *PVR capabilities subject to and limited by applicable laws. Digital boxes charged separately. HDTV input equipped television required to receive HD. †Call Display requires a subscription and is not available in all areas. TELUS, Optik TV, the TELUS logo and the future is friendly are trademarks of TELUS Corporation, used under license.
Need help?
Do you have a question about the Optik TV and is the answer not in the manual?
Questions and answers
how do I set favourite channels on my Optik tv? I don't want to look thru hundreds of stations when I **** only interested in a dozen.
To set favorite channels on your TELUS Optik TV:
1. Press the OPTIONS button on your Optik remote.
2. Scroll down to EDIT FAVOURITES and press OK.
3. Scroll to SET UP and press OK.
4. Go through the list of channels and check the boxes for the channels you want using the OK button.
5. Press SAVE when finished.
You can create multiple favorite lists. To add a new channel to your favorites later, press OPTIONS on your remote and select ADD TO FAVOURITES.
This answer is automatically generated
1 of 2 optic tv boxes not coming on. unplugged power and worked temporarily, now won't restart, how to rectify
If your TELUS Optik TV box is not turning on, try the following steps:
1. Check Power Connection – Ensure the power cable is firmly plugged into both the digital box and the power outlet.
2. Try a Different Outlet – Plug the digital box into another power outlet to rule out issues with the current one.
3. Restart the Box – Unplug the power cable, wait 30 seconds, then plug it back in.
4. Check Remote Control – If using the remote, ensure the batteries are working and press the TELUS STB button before trying to power on the box.
5. Look for Indicator Lights – If no lights appear on the box, it may not be receiving power. Try a different power adapter if available.
If the issue persists, further troubleshooting or contacting TELUS support may be necessary.
This answer is automatically generated
My recordings are not showing up on my other sub boxes from my PVR
Your TELUS Optik TV PVR should allow full PVR functionality on any digital box in your home. If recordings are not showing up on your other sub boxes, possible reasons include:
1. System Restart or Update: If the PVR was recently restarted or updated, the recordings may have been lost or temporarily unavailable.
2. PVR Storage Issues: Check if there is enough storage space on the PVR.
3. Connection Issues: Ensure all digital boxes are properly connected to the network.
4. Software or Firmware Issues: The system may need to be updated or reset.
5. Synchronization Problems: The sub boxes may not be syncing correctly with the main PVR.
Try restarting the PVR and sub boxes, checking connections, and verifying storage availability. If the issue persists, further troubleshooting may be needed.
This answer is automatically generated
How do I turn on my PVR