Ricoh SP 112su Manual
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Ricoh SP 112su Manual

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User Guide
Guide to the Machine
Loading Paper
Printing Documents
Copying Originals
Scanning from a Computer
Configuring the Machine Using Smart
Organizing Monitor
Maintaining the Machine
Troubleshooting
Appendix
For safe and correct use, be sure to read "Safety Information"
before using the machine.

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Summary of Contents for Ricoh SP 112su

  • Page 1 User Guide Guide to the Machine Loading Paper Printing Documents Copying Originals Scanning from a Computer Configuring the Machine Using Smart Organizing Monitor Maintaining the Machine Troubleshooting Appendix For safe and correct use, be sure to read "Safety Information" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS How to Read This Manual..........................4 Introduction..............................4 Legal Prohibition............................. 4 Disclaimer................................4 Model-Specific Information..........................5 Important Safety Instructions ......................6 User Information on Electrical & Electronic Equipment................6 Environmental Advice for Users........................6 Note for the Battery and/or Accumulator Symbol (For EU countries only)..........7 Important Safety Instructions ......................
  • Page 4 Canceling a Print Job...........................31 If a Paper Mismatch Occurs..........................33 Continuing Printing Using Mismatched Paper................... 33 Resetting the Print Job..........................34 Preventing Paper Mismatch Errors......................34 4. Copying Originals Basic Operation............................... 37 Canceling a Copy............................38 Making Enlarged or Reduced Copies......................39 Specifying Reduce/Enlarge........................39 Copying Both Sides of an ID Card onto One Side of Paper................41 Copying an ID Card............................
  • Page 5 8. Troubleshooting Common Problems............................61 Paper Feed Problems............................62 Removing Printing Jams..........................63 Print Quality Problems............................67 Checking the Condition of the Machine....................67 Printer Problems..............................68 Print Positions Do Not Match Display Positions..................69 Copier Problems...............................70 Scanner Problems.............................71 Error and Status Indicate on the Control Panel....................72 Codes on the Screen...........................

  • Page 6: How To Read This Manual

    How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 7: Model-Specific Information

    Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CXP042 The following information is region-specific.

  • Page 8: Important Safety Instructions

    Important Safety Instructions User Information on Electrical & Electronic Equipment Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling. Our products or product packaging are marked with the symbol below.

  • Page 9: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)

    For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it.

  • Page 10: Important Safety Instructions

    Important Safety Instructions Notes to Users in the State of California Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate...

  • Page 11: Energy Star Program

    ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
  • Page 12 Energy Saver mode 2 Power Consumption 5 W or less Default Interval 1 minute Recovery Time 25 seconds or less *1 Recovery time and power consumption may differ depending on the conditions and environment of the machine.

  • Page 13: Guide To The Machine

    1. Guide to the Machine Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior CXP002 1. Control Panel Contains a screen and keys for machine control. 2.

  • Page 14: Interior

    1. Guide to the Machine 7. Fusing Pressure Release Lever If paper is jammed, lower the lever on the left end, and then remove the paper. 8. Front Cover Open this cover to pull out the output tray before printing. 9.
  • Page 15 Guide to Components CTT134 1. Original Type Indicator Displays the original type in three levels. The original type is indicated by which segment is lit on this indicator. • Upper: Text/Photo • Middle: Text • Lower: Photo 2. Original Type key Use this key to select the type of original.
  • Page 16 1. Guide to the Machine 4. [Density] Key Use this key to adjust the copy density. 5. [ID Card Copy] Key Use this key to perform an ID copy. 6. Screen Shows the number of copies and the error code. 7.

  • Page 17: Installing The Driver And Software

    Installing the Driver and Software Installing the Driver and Software You can install the necessary driver for this machine using the included CD-ROM. The operating systems compatible with the drivers and software for this machine are: Windows XP/ Vista/7/8 and Windows Server 2003/2003 R2/2008/2008 R2/2012. The procedure in this section is an example based on Windows 7.
  • Page 18 1. Guide to the Machine Right-click the icon of the printer model you want to modify, and then click [Printer properties]. Click the [Advanced] tab. Click [New Driver...], and then click [Next]. Click [Have Disk...]. Click [Browse...], and then select the printer driver location. Click [OK], and then specify the printer model.
  • Page 19 Installing the Driver and Software Click [OK]. Click [Close] to close the print server properties window.

  • Page 20: What Is Smart Organizing Monitor

    1. Guide to the Machine What is Smart Organizing Monitor? Install this utility on your computer from the included CD-ROM before using it. Smart Organizing Monitor provides the following functions: • Displays the status of the machine Displays paper jam messages and other error messages. •...

  • Page 21: Loading Paper

    2. Loading Paper Supported Paper Paper Size • A4 • 8 " × 11 " (Letter) • 8 " × 14 " (Legal) • B5 • 5 " × 8 " (Half Letter) • 7 " × 10 " (Executive) •...

  • Page 22: Non-Recommended Paper Types

    2. Loading Paper Non-Recommended Paper Types Do not use the following types of paper: • Ink-jet printer paper • GelJet special paper • Bent, folded, or creased paper • Curled or twisted paper • Wrinkled paper • Damp paper • Dirty or damaged paper •...

  • Page 23: Print Area

    Print Area Print Area The diagram below shows the area of the paper that the machine can print on. From the printer driver CHZ904 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) •...
  • Page 24 2. Loading Paper Copier function CHZ904 1. Print area 2. Feed direction 3. Approx. 4 mm (0.2 inches) 4. Approx. 3 mm (0.1 inches) • The print area may vary depending on the paper size.

  • Page 25: Loading Paper

    Loading Paper Loading Paper Load a stack of paper for printing in the input tray on the back of the machine. • When loading paper, be sure to configure the size and type of paper. When printing a document, specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing.
  • Page 26 2. Loading Paper Raise up the paper support wire. CXP045 Fan the paper before loading it in the tray. CBK254 Slide the paper guide on both sides outward, and then load the paper print side up until it stops. CXP005...

  • Page 27: Specifying Paper Type And Paper Size Using Smart Organizing Monitor

    Loading Paper Adjust the paper guide on both sides to fit the paper width. CXP006 Open the front cover and tray extension. CXP046 Specifying Paper Type and Paper Size Using Smart Organizing Monitor The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using.
  • Page 28 2. Loading Paper Click [Close]. Changing the custom paper size On the [Start] menu, click [All Programs]. Click [Smart Organizing Monitor for SP xxx Series]. Click [Smart Organizing Monitor for SP xxx Series Status]. If the machine you are using is not selected, click [Select Device...], and then select the machine's model.

  • Page 29: Placing Originals

    Placing Originals Placing Originals This section describes the types of originals you can set and how to place them. About Originals Recommended size of originals Exposure glass • Up to 216 mm (8.5 ") in width, up to 297 mm (11.7 ") in length Unscannable image area Even if you correctly place originals, margins of a few millimeters on all four sides of the original may not be scanned.
  • Page 30 2. Loading Paper Lift the exposure glass cover. Place the original face down on the exposure glass. The original should be aligned to the rear left corner. CXP047 Lower the exposure glass cover. Scanning thick originals Lift the exposure glass cover. Pull up the exposure glass cover and remove it.

  • Page 31: Printing Documents

    3. Printing Documents Basic Operation Use the printer driver to print a document from your computer. • Before printing, check that the paper size specified in [Document Size:] on the [Paper/Print Quality] tab matches the size of the paper in the paper tray. After creating a document, open the [Printing Preferences] dialog box in the document's native application.

  • Page 32: Printing On Both Sides Of Sheets

    3. Printing Documents • Changing the dithering pattern • Having text stamped on prints For details about each setting items, click [Help]. When setting changes are completed, click [OK]. Print the document using the print function in the document's native application. •...

  • Page 33: Canceling A Print Job

    Basic Operation Landscape CXP019 Press the [Start] key. Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job. Canceling a print job before printing has started Double-click the printer icon on the task tray of your computer.
  • Page 34 3. Printing Documents Canceling a print job while printing Press the [Stop/Clear] key. CTT118...

  • Page 35: If A Paper Mismatch Occurs

    If a Paper Mismatch Occurs If a Paper Mismatch Occurs If the paper size or type does not match the print job's settings, the machine reports an error. There are two ways to resolve this error: • If [Auto Continue:] is set to [0 sec], the machine continues printing and does not display the error message.

  • Page 36: Resetting The Print Job

    3. Printing Documents Resetting the Print Job If the error code is displayed, press the [Stop/Clear] key. CTT118 Preventing Paper Mismatch Errors To prevent paper mismatch errors, use the following procedure to check that the print settings are properly configured: Specify the same paper size in both the application and the printer driver.
  • Page 37 If a Paper Mismatch Occurs • If [Sub Paper Size:] is enabled, the machine treats A4 and Letter-size paper as being equivalent and will not report a paper size mismatch between them.
  • Page 38 3. Printing Documents...

  • Page 39: Copying Originals

    4. Copying Originals Basic Operation Place the original on the exposure glass. To print multiple copies, press the [Number of copies] key until the number of copies you want to print is displayed. CTT119 Holding down the [Number of copies] key increases the number in increments of 10. Press the [Start] key.

  • Page 40: Canceling A Copy

    4. Copying Originals Canceling a Copy If copying is canceled while the machine is scanning the original, copying is canceled immediately and there is no printout. If copying is canceled during printing, the photocopy process is canceled after the current page has been printed out.

  • Page 41: Making Enlarged Or Reduced Copies

    Making Enlarged or Reduced Copies Making Enlarged or Reduced Copies There are two ways to set the scaling ratio: using a preset ratio or manually specifying a customized ratio. Preset ratio CES103 (mainly Europe and Asia) 50%, 71% A4 A5, 82% B5 JIS A5, 93%, 122% A5 B5 JIS, 141% A5 A4, 200%...
  • Page 42 4. Copying Originals If the machine you are using is not selected, click [Select Device...], and then select the machine's model. Click [OK]. On the [User Tool] tab, click [Printer Configuration]. On the [Copy] tab, select the ratio in the [Reduce / Enlarge:] list. If [Zoom: (25 to 400%)] has been selected, enter the ratio.

  • Page 43: Copying Both Sides Of An Id Card Onto One Side Of Paper

    Copying Both Sides of an ID Card onto One Side of Paper Copying Both Sides of an ID Card onto One Side of Paper This section describes how to copy the front and back sides of an ID card or other small documents onto either side of a sheet of paper.
  • Page 44 4. Copying Originals To print multiple copies, press the [Number of copies] key until the number of copies you want is displayed. CTT119 Place the original front side down with the top to the rear of the machine on the exposure glass.
  • Page 45 Copying Both Sides of an ID Card onto One Side of Paper Half Letter Letter CXP112 Press the [Start] key. CTT120 Within 30 seconds, place the original back side down with the top to the rear of the machine on the exposure glass, and then press the [Start] key.

  • Page 46: Specifying The Scan Settings

    4. Copying Originals Specifying the Scan Settings This section describes how to specify image density and scan quality for the current job. Adjusting Image Density There are three image density levels. The higher the density level, the darker the printout. Press the [Density] key until the density level you want is displayed.
  • Page 47 Specifying the Scan Settings Specifying the Original Type Continue to press the Original Type key until the indicator next to the appropriate original type lights up. CTT123...
  • Page 48 4. Copying Originals...

  • Page 49: Scanning From A Computer

    5. Scanning from a Computer Basic Operation Scanning from a computer (TWAIN scanning and WIA scanning) allows you to operate the machine from your computer and scan originals into your computer directly. CXP022 1. Your Computer (TWAIN driver already installed) Instruct the machine to start scanning the original that is set on the machine.
  • Page 50 5. Scanning from a Computer Settings you can configure in the TWAIN dialog box CXP109 1. Select Mode Up to ten scan settings can be saved. The default value is applied when [Default] is selected. 2. Scan Mode Select from [Full Color], [Grayscale], [Photo], [Text], or [Text/Photo]. 3.

  • Page 51: Basic Operation For Wia Scanning

    Basic Operation 7. Image Quality Adjustment You can adjust the image quality. The scan settings that can be adjusted are as follow: Rotation, Curves, Sharpness, Brightness/Contrast, Levels, Color Balance, and Hue/Saturation. When [Auto] is selected, the default values will be applied to all settings. When [Manual] is selected, all settings can be adjusted as required.
  • Page 52 5. Scanning from a Computer...

  • Page 53: Configuring The Machine Using Smart Organizing Monitor

    6. Configuring the Machine Using Smart Organizing Monitor Checking the System Information The state and status information of the machine can be checked using Smart Organizing Monitor. Checking the Status Information CXP114 1. Image area Displays the status of this machine with an icon. 2.

  • Page 54: Printing The Configuration Page Or Test Page

    6. Configuring the Machine Using Smart Organizing Monitor 3. Select Device area Displays the name of the selected model. 4. Message area Displays the status of this machine with a message. For details about error messages, see page 74 "Error and Status Messages Appear on the Smart Organizing Monitor".

  • Page 55: Configuring The Machine Settings

    Configuring the Machine Settings Configuring the Machine Settings Smart Organizing Monitor is used to modify the machine’s settings. On the [Start] menu, click [All Programs]. Click [Smart Organizing Monitor for SP xxx Series]. Click [Smart Organizing Monitor for SP xxx Series Status]. If the machine you are using is not selected, click [Select Device...], and then select the machine's model.

  • Page 56: Updating The Firmware

    6. Configuring the Machine Using Smart Organizing Monitor Updating the Firmware • To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this software, losses of documents or data, or the use or non-use of this software and operation manuals provided with it.

  • Page 57: Maintaining The Machine

    7. Maintaining the Machine Replacing the Print Cartridge • Store print cartridges in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time.
  • Page 58 7. Maintaining the Machine Hold the grips of the print cartridge, and then insert it into the machine until it stops. CXP008 Close the maintenance cover.

  • Page 59: Cautions When Cleaning

    Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

  • Page 60: Cleaning The Inside Of The Machine

    7. Maintaining the Machine Cleaning the Inside of the Machine Open the maintenance cover. Hold the grips of the print cartridge, and then pull it out of the machine. CXP007 Use a cloth to wipe the inside of the machine toward and away from yourself. CXP032 Wipe carefully so as not to touch any protrusions inside the machine.

  • Page 61: Cleaning The Exposure Glass

    Cleaning the Exposure Glass Cleaning the Exposure Glass Lift the exposure glass cover. Be careful not to hold the input tray when lifting the exposure glass cover, for the tray might be damaged. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry cloth to remove any remaining moisture.
  • Page 62 7. Maintaining the Machine...

  • Page 63: Troubleshooting

    8. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not • Make sure that the power connected properly.

  • Page 64: Paper Feed Problems

    8. Troubleshooting Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 19 "Supported Paper".

  • Page 65: Removing Printing Jams

    Paper Feed Problems Problem Solution Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly. • Paper is too thin. See page 19 "Supported Paper". • If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps.
  • Page 66 8. Troubleshooting CXP031 If the jammed paper is not ejected, open the maintenance cover again and remove jammed paper manually. Removing paper manually • Since the temperature around the guide is high, wait for it to cool before checking for jammed paper.
  • Page 67 Paper Feed Problems Hold the grips of the print cartridge, and then pull it out of the machine. CXP007 Push the Fusing Pressure Release Lever on the left down with your thumbs. CXP014 Pull out the misfed paper by holding both sides of paper. Be careful not to get toner dust on your hands or clothes.
  • Page 68 8. Troubleshooting CXP012 If it is difficult to remove the jammed paper out of the main unit, remove the jammed paper from the output tray side. CXP013 Hold the grips of the print cartridge, and then insert it into the machine until it stops. CXP008 Push the Fusing Pressure Release Lever on the left up with your thumbs.

  • Page 69: Print Quality Problems

    Print Quality Problems Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.

  • Page 70: Printer Problems

    8. Troubleshooting Printer Problems Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it. • Check whether other applications are operating. Close any other applications, as they may be interfering with printing.

  • Page 71: Print Positions Do Not Match Display Positions

    Printer Problems Print Positions Do Not Match Display Positions If the position of items on the printed page differs from the position displayed on the computer screen, the cause may be one of the following. Possible Cause Solution Page layout settings are not configured properly. Check that the page layout settings are properly configured in the application.

  • Page 72: Copier Problems

    8. Troubleshooting Copier Problems Problem Solution Photocopied paper is blank. The original was placed with the front and back reversed. See page 27 "Placing Originals". Copied pages are too dark or too Adjust the image density. light. Copied pages do not look the same Select the correct scan mode according to the type of original.

  • Page 73: Scanner Problems

    Scanner Problems Scanner Problems Problem Solution The scanned image is dirty. • The scanning part is dirty. • Before placing originals on the exposure glass, make sure that toner or correction fluid is dry. The scanned image is distorted or The original was moved during scanning.

  • Page 74: Error And Status Indicate On The Control Panel

    8. Troubleshooting Error and Status Indicate on the Control Panel Codes on the Screen • If "C", or "c" appears, contact your sales or service representative. Code Causes Solutions A paper jam has occurred in the • Remove the jammed paper. See machine.
  • Page 75 Error and Status Indicate on the Control Panel Code Causes Solutions The paper type set for the document • Press the [Start] key to begin printing, or differs from the type of the paper. press the [Stop/Clear] key to cancel the job.

  • Page 76: Error And Status Messages Appear On The Smart Organizing Monitor

    8. Troubleshooting Error and Status Messages Appear on the Smart Organizing Monitor Message Causes Solutions Printer Power Off • The power cable of the • Check the printer power cord. (Communication machine is not plugged in. • Check the printer power switch is on. Error) •...
  • Page 77 Error and Status Messages Appear on the Smart Organizing Monitor Message Causes Solutions Out of Toner The machine has run out of the Replace the print cartridge. See page 55 toner. "Replacing the Print Cartridge". Memory Overflow The data is too large or Select [600 x 600 dpi] in [Resolution:] to complex to print.
  • Page 78 8. Troubleshooting...

  • Page 79: Appendix

    9. Appendix Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications.

  • Page 80: Moving And Transporting The Machine

    9. Appendix Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. • Be sure to disconnect all cables from the machine before transporting it. •...

  • Page 81: Consumables

    Consumables Consumables Print Cartridge Print cartridge Average printable number of pages per cartridge Black 1,200 pages *1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable pages, set by the International Organization for Standardization.

  • Page 82: Specifications Of The Machine

    9. Appendix Specifications of the Machine This section lists the machine's specifications. General Function Specifications Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for scanning of exposure glass 216 mm × 297 mm (8.5 × 11.7 inches) Maximum paper size for printing 216 mm ×...

  • Page 83: Printer Function Specifications

    Specifications of the Machine Power requirements (mainly Europe and Asia) 220-240 V, 4 A, 50/60 Hz (mainly North America) 120 V, 6 A, 50/60 Hz Power consumption • Maximum power consumption (mainly Europe and Asia) 730 W (mainly North America) 680 W •...

  • Page 84: Copier Function Specifications

    9. Appendix Printer language DDST Copier Function Specifications Maximum resolution (scanning and printing) Scanning: 600 × 600 dpi Printing: 600 × 600 dpi First copy speed (A4/Letter, at 23 °C, 71.6 °F) 32 seconds or less Multiple copy speed • Countries other than European countries 16 pages per minute (A4/Letter) Reproduction ratio •...

  • Page 85: Trademarks

    Trademarks Trademarks ® ® ® ® Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 86 9. Appendix ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: ® ® Microsoft Windows Server 2008 R2 Foundation ® ® Microsoft Windows Server 2008 R2 Standard ®...

  • Page 87: Index

    INDEX Loading paper............Basic operation..........29, 37 Machine settings............ Models..............Canceling a copy..........Moving..............Changing the custom paper size......Cleaning............ 57, 58, 59 Codes..............Non-recommended paper........Common problems..........Notes..............Condition of the machine........Configuration page..........Original type............Consumables............Originals..............Control panel............Copier function............
  • Page 88 Supported paper........... System information..........Toner............... Trademarks............Troubleshooting....61, 62, 67, 68, 69, 70, 71 TWAIN..............Unscannable image area........Upgrade..............WIA................
  • Page 89 MEMO...
  • Page 90 MEMO M179-8601A...
  • Page 91 © 2013...
  • Page 92 M179-8601A...

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