CONNECTING YOUR PHONE ......................14 GXP2200EXT MODULE ........................15 SAFETY COMPLIANCES ........................16 WARRANTY ............................16 GETTING TO KNOW GXP2140/GXP2160 ..........17 IDLE SCREEN ............................. 18 USING THE KEYPAD .......................... 24 MAKING PHONE CALLS........................26 HANDSET, SPEAKER AND HEADSET MODE ................26 MULTIPLE SIP ACCOUNTS AND LINES ..................
Page 3
CONNECTING TO DEVICES ..............73 BLUETOOTH ............................73 TURNING BLUETOOTH ON OR OFF ..................73 PAIRING GXP2140/GXP2160 WITH A BLUETOOTH DEVICE ........... 74 CONNECTING TO A BLUETOOTH EARPHONE ................ 74 BT ON AND BT OFF ........................74 UNPAIRING AND DISCONNECTING A BLUETOOTH DEVICE ..........74 EHS HEADSET ............................
Page 4
Table of Tables GXP2140/GXP2160 User Manual Table 1: GXP2140/GXP2160 FEATURES IN A GLANCE ................10 Table 2: GXP2140/GXP2160 COMPARISON GUIDE ................10 Table 3: GXP2140 TECHNICAL SPECIFICATIONS ................... 11 Table 4: GXP2160 TECHNICAL SPECIFICATIONS ................... 12 Table 5: GXP2140/GXP2160 EQUIPMENT PACKAGING................14 Table 6: GXP2140/GXP2160 CONNECTORS ....................
Page 5
Figure 1: GXP2140 Back View with GXP2200EXT ..................16 Figure 2: GXP2140 Idle Screen ........................18 Figure 3: GXP2160 Idle Screen ........................18 Figure 4: GXP2140 Keyboard ........................24 Figure 5: GXP2160 Keyboard ........................25 Figure 6: Keypad MENU Flow........................42 Figure 7: Web Service ..........................
2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 6 of 79...
GXP2140/GXP2160 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
This section documents significant changes from previous versions user manuals for GXP2140/GXP2160. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.17 This is the initial version.
Gigabit network ports, integrated PoE and Bluetooth, 5-way conference, and Electronic Hook Switch (EHS). Also, it can support up to 4 lines for GXP2140 and 6 lines for GXP2160. The GXP2140/GXP2160 delivers superior HD audio quality, rich and leading edge telephony features,...
PRODUCT OVERVIEW FEATURE HIGHTLIGHTS Table 1: GXP2140/GXP2160 FEATURES IN A GLANCE 4 lines 4.3 inch (480x272) TFT color LCD 5 XML programmable soft keys GXP2140 Bluetooth V2.1 XML Idle Screen Customization 5-way conference ...
Temperature 32-104℉ / 0~40℃, 10-90% (non- condensing) Humidity Package Content GXP2140 phone, handset with cord, base stand, universal power supply, network cable, Quick Start Guide Compliance FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B...
Page 13
GXP2160 phone, handset with cord, base stand, universal power supply, network cable, Quick Start Guide Compliance FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 13 of 79...
Power Jack 12V DC Power connector port To set up the GXP2140/GXP2160, follow the steps below: 1. Attach the phone stand or wall mount to the back of the phone where there are slots; 2. Connect the handset and main phone case with the phone cord;...
To set up the GXP2200EXT board with the GXP2140, please follow the steps below: 1. On the back of the GXP2140 and the GXP2200EXT, there are slots for connector plate. Attach the connector plate between the slots for GXP2140 and the GXP2200EXT;...
3 to 5 seconds to check the version information and status. Figure 1: GXP2140 Back View with GXP2200EXT The GXP2200EXT board can be configured via the web GUI of the GXP2140 connected. After successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all the MPK's status in different pages.
Page 17
Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the phone. Do not use a different power adapter as this may damage the phone.
GETTING TO KNOW GXP2140/GXP2160 IDLE SCREEN GXP2140/GXP2160 screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GXP2140/GXP2160. Figure 2: GXP2140 Idle Screen Figure 3: GXP2160 Idle Screen The following table describes the items displayed on the GXP2140/GXP2160 idle screen.
Redials the last dialed number when there is existed dialed call log. Note: If XML application is used for GXP2140/GXP2160, the softkey for XML application will show up in the default idle screen as configured. The softkeys are context sensitive and will change depending on the call status of the phone.
Page 20
In auto-attended transfer mode, after establishing the second call, press Split to quit transfer and go back to normal talking status. ConfCall Conferences the active calls. ReConf Re-establish the conference among the calls on hold. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 20 of 79...
"CallPark" softkey and select a green MPK to park when integrated the call on available parking lot. with UCM61xx) Table 9: GXP2140/GXP2160 LCD ICONS Network Status. OFF - Network connection is up ON - Network connection is down DND Status.
Page 22
The current call is an incoming call Outgoing Call. The current call is an outgoing call Call On Hold. OFF - No call on hold ON – Call on hold Call Connect. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 22 of 79...
Page 23
Handset Volume Up Call screen icon. Handset volume is increasing Handset Volume Down Call screen icon. Handset volume is decreasing Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 23 of 79...
Call screen icon. The volume of ringtone is decreasing VOC status Call screen icon. OFF - VOC is off. ON - VOC is on. USING THE KEYPAD Figure 4: GXP2140 Keyboard FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 24 of 79...
Figure 5: GXP2160 Keyboard Table 10: GXP2140/GXP2160 Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. Headset. Press to switch to headset mode.
MULTIPLE SIP ACCOUNTS AND LINES GXP2160 can support up to 6 independent SIP accounts; GXP2140 can support up to 4 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the line buttons is "virtually"...
Page 27
If the target number appears on the list, user could select the number by Up/Down key and dial out. GXP2140/GXP2160 have predefined call feature code (the first digit is *). When user enter * as the first digit of target number, the phone will list all feature codes as candidates.
Page 28
When dialing DTMF, user can press round OK button to switch to call info page. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 28 of 79...
Quick IP Call Mode: The GXP2140/GXP2160 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.
DURING A PHONE CALL CALL WAITING/CALL HOLD Hold. Place a call on hold by pressing the HOLD button. The active LINE key will blink in green; FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 30 of 79...
During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted. CALL TRANSFER GXP2140/GXP2160 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer. Blind Transfer.
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. 5-WAY CONFERENCING GXP2140/GXP2160 can host up to 5-way conference call with other parties (PCMU/PCMA). Initiate a conference call. Establish calls with 2 or more parties respectively;...
Page 33
Or Users could press the EndCall soft key or simply hang up the call to terminate the conference call. GXP2140/GXP2160 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. ...
SHARED CALL APPEARANCE (SCA) The GXP2140/GXP2160 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
"Shared Line". If the user requires more shared call appearances, the user can configure multiple line buttons to be "shared line" buttons associated with the account. CALL FEATURES The GXP2140/GXP2160 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 11: CALL FEATURES Block Caller ID (for all subsequent calls) ...
Cancel Delayed Call Forward. To cancel the delayed call forward: Off hook the phone; Dial *93; Hang up the call. CONFIGURATION GUIDE The GXP2140/GXP2160 can be configured via two ways: FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 36 of 79...
Software Version Press to enter the sub menu for Boot, Core, Base and Prog version. Hardware Press to enter the sub menu for MAC address, Hardware version and P/N FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 37 of 79...
Page 38
Adjusts active LCD brightness by pressing left/right arrow key o Idle LCD Brightness Adjusts idle LCD brightness by pressing left/right arrow key o Display Language Selects the language to be displayed on the phone's LCD. Users FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 38 of 79...
Page 39
“Pair” soft key, and enter Pin code to pair to other Bluetooth devices. o Discoverable Defines if the phone is discoverable by other Bluetooth devices. o MAC Displays the MAC address of the phone. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 39 of 79...
Page 40
IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network. Operations o Factory Reset Resets the phone to factory default settings. Reboot Reboots the phone. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 40 of 79...
Page 41
The following picture shows the keypad MENU configuration flow. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 41 of 79...
System Upgrade Factory Functions UCM Detect Factory Reset Firmware Server Config Server Upgrade via Start Provision Reboot Diagnostic Mode Audio Loopback LCD on/off LCD Diagnostic Figure 6: Keypad MENU Flow. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 42 of 79...
CONFIGURATION VIA WEB BROWSER The GXP2140/GXP2160 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. To access the Web GUI: 1.
NAT Type NAT traversal status for each account. Status -> System Info Product Model Product model of the phone. Part Number Product part number. Software Version Boot: boot version number; FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 44 of 79...
Allows you to access voice messages by pressing the MESSAGE button on Voice Mail User ID the phone. This ID is usually the VM portal access number. For example, in FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 45 of 79...
Page 46
The default value is 60 minutes. The maximum value is 64800 minutes (about 45 days). Reregister Before Specifies the time frequency (in seconds) that the phone sends FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 46 of 79...
Page 47
"Auto". Controls whether the Privacy Header will present in the SIP INVITE message Use Privacy Header or not. The default setting is "default", which is when "Huawei IMS" special FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 47 of 79...
Page 48
BLF key. The default setting is **. PUBLISH for Presence Enables presence feature on the phone. The default setting is "No". Omit charset=UTF-8 in Omit charset=UTF-8 in MESSAGE content-type FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 48 of 79...
Page 49
UAS to use the phone as the refresher. The Session Timer can be refreshed using the INVITE method or the UPDATE Force INVITE method. Select "Yes" to use the INVITE method to refresh the session timer. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 49 of 79...
Page 50
"ptime" value for the SDP will Voice Frames Per TX change with different configurations here. This value is related to the codec used and the actual frames transmitted during the in payload call. For end FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 50 of 79...
Page 51
2 and 9, followed by any 7 digit number OR Allows any length of numbers with leading digit 2, replacing the 2 with 011 when dialed. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 51 of 79...
Page 52
: at least 2-digit number; xx : only 2-digit number; [345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 52 of 79...
DND Call Feature On Configures DND feature code to turn on DND. DND Call Feature Off Configures DND feature code to turn off DND. SETTINGS PAGE DEFINITIONS Table 15: Settings Page Definitions FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 53 of 79...
Page 54
Disable Call Waiting Disables the call waiting feature. The default setting is "No". Disable Call Waiting Tone Disables the call waiting tone when call waiting is on. The default setting FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 54 of 79...
Page 55
The default value is North American standard. Frequencies Dial Tone should be configured with known values to avoid uncomfortable high Message Waiting pitch sounds. Ring Back Tone Call-Waiting Tone Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 55 of 79...
Page 56
Headset "Toggle Headset/Speaker" mode, both headset and speaker will ring on incoming call. The default setting is "No". Headset TX gain Configures the transmission gain of the headset. The default value is FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 56 of 79...
Page 57
Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Configures the date display format on the LCD. The following formats are Date Display Format supported: FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 57 of 79...
Page 58
Assigns a function to the corresponding line key. The key mode options are: Line Line Key X Regular line key to open up a line and switch line. The Value field can be left blank. Shared Line FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 58 of 79...
Page 59
Select Account, and enter the call park extension in the Value field to park/pick up the call. Intercom Select Account, and enter the extension number in the Value field to do the intercom. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 59 of 79...
Page 60
Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. Transfer FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 60 of 79...
Enter the DNS Server 2 when static IP is used for IPv4. Preferred DNS Server Enter the Preferred DNS Server for IPv4. IPv6 Address Type Allows users to configure the appropriate network settings on the phone to FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 61 of 79...
Page 62
PC port as well and packets can be captured by connecting a PC to the PC port. The default setting is "Enable". Enable LLDP Control the LLDP(Link Layer Discovery Protocol) service. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 62 of 79...
Allow DHCP Option 43 If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server can be and Option 66 Override redirected. The default setting is "Yes". FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 63 of 79...
Page 64
Specifies the language file postfix for downloaded language. Maintenance -> TR-069 Enable TR-069 Enables TR-069. The default setting is "No". ACS URL URL for TR-069 Auto Configuration Servers (ACS). TR-069 Username ACS username for TR-069. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 64 of 79...
Page 65
Web Access Mode Sets the protocol for web interface. Disable SSH Disables SSH access. Web/Keypad/Restrict Specifies the time in minutes that the web or LCD login interface will be locked FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 65 of 79...
Configures the IP address or DNS name of the LDAP server. Port Configures the LDAP server port. Configures the LDAP search base. This is the location in the directory where Base the search is requested to begin. Example: FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 66 of 79...
LDAP search result. This field allows the users to configure multiple space separated number attributes. LDAP Number Attributes Example: telephoneNumber telephoneNumber Mobile LDAP Display Name Configures the entry information to be shown on phone's LCD. Up to 3 fields FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 67 of 79...
Under Settings->General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 68 of 79...
WEATHER UPDATE To customize GXP2140/GXP2160 to display weather information for the preferred city, users could go to web GUI->Settings->Web Service page and enter the city code in the following options: Figure 7: Web Service By default the City Code is set to "Automatic", which allows the phone to obtain weather information...
After using the phone, go to LCD MENU->LogOut to log off the public mode. EDITING CONTACTS AND CLICK-TO-DIAL From GXP2140/GXP2160 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook).
The admin login password or user login password of phone's Web GUI. Click to call this Add contacts Click to dial from Edit contact. contact from the phone. available lines. Figure 8: Web GUI - Phonebook->Contacts FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 71 of 79...
Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL Page 72 of 79...
To connect to a Bluetooth device, turn on GXP2140/GXP2160’s Bluetooth radio first. The first time when using a new Bluetooth device with the GXP2140/GXP2160, "pair" the device with the phone so that both devices know how to connect securely to each other. After that, users could simply connect to a paired device.
2. Enter Start Scan option; 3. The GXP2140/GXP2160 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list, ensure that the device is turned on and set to be discoverable.
Bluetooth device. UPGRADING AND PROVISIONING The GXP2140/GXP2160 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP/HTTPS; the server name can be FQDN or IP address.
LAN environment whenever possible. NO LOCAL TFTP/HTTP SERVERS For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via this server.
Password. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When the GXP2140/GXP2160 boots up or reboots, it will issue a request to download a configuration XML file named "cfgxxxxxxxxxxxx.xml" followed by a file named "cfgxxxxxxxxxxxx", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab.xml"...
Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life. FIRMWARE VERSION 1.0.0.17 GXP2140/GXP2160 USER MANUAL...
Need help?
Do you have a question about the GXP2140 and is the answer not in the manual?
Questions and answers