Thuraya IP+ User Manual
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Thuraya IP+ User Manual

Satellite modem
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User Guide
Thuraya IP+
Satellite Modem
Revision A
3500799-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any
form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and
Connect to the future are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.
Copyright © 2013 Hughes Network Systems, LLC

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  • Page 1 User Guide Thuraya IP+ Satellite Modem Revision A 3500799-0001 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 3: Safety Information

    Safety Information For your safety and protection, read this entire user guide before you attempt to use Thuraya IP+ Satellite Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards.

  • Page 4: Warnings For Thuraya Ip

    Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use Thuraya IP+ while at a petrol filling station. Do not use near fuel or Thuraya IP+ Satellite Modem User Guide...
  • Page 5 Qualified service Do not attempt to disassemble your Thuraya IP+. Thuraya IP+ does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment. Batteries and accessories Use approved batteries (Hughes P/N 3500496-0001) and accessories only. Use of non-approved accessories may result in loss of performance, damage to Thuraya IP+, fire, electric shock or injury.

  • Page 6: Information To User

     Consult the dealer or an experienced radio/TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 7: Table Of Contents

    ..................21   WLAN C ONFIGURATION CREEN ...................... 22   WLAN S ECURITY CREEN ....................23   DVANCED ETTINGS CREEN Pointing Screen ........................25   ......................26   EMOTE CCESS CREEN Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...
  • Page 8 ......................27   PGRADING OFTWARE   TROUBLESHOOTING ....................... 28   ....................28 ENERAL ROUBLESHOOTING   ..........................31 TATUS ODES   GLOSSARY ............................ 40   SPECIFICATION .......................... 42   INDEX ............................44 Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 9: Introduction

    Ethernet or Wi-Fi connection much like commercially available wireless routers. Note that the Wi-Fi Access Point in the Thuraya IP+ uses a separate subnet and DHCP server than the wired Ethernet port. An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link.

  • Page 10: Software Installation And Configuration

    There are five basic steps to getting your Modem up and running: Step 1: SIM insertion Step 2: Power Connection and Battery Charging Step 3: Obtain Initial GPS Fix using the Thuraya IP+ Step 4: Data Connections Step 5: Pointing to the Satellite...

  • Page 11: Step 2: Power Connection And Battery Charging

    NITIAL SING HURAYA Put the Thuraya IP+ outside on a flat surface with a clear view of the sky away from building, trees and other obstructions. Power up Satellite Modem by pressing the Power button. Once powered up, Thuraya IP+ will automatically attempt to locate itself using GPS.
  • Page 12 You must be able to obtain a clear view of the satellite in the sky for the Thuraya IP+ to connect to the network. If the recommended satellite is obstructed from your location, consider using the alternate satellite instead.
  • Page 13 3. You can optimise the receive signal strength by observing the signal strength display on the Thuraya IP+ while slowly rotating the Thuraya IP+ a few degrees clockwise and counter clockwise. Find the direction that maximizes the signal strength.

  • Page 14: Quick Reference

    Thuraya IP+ out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favourable circumstance, but the time to completion may be longer.

  • Page 15: Integrated Man Machine Interface (Immi)

    Integrated Man Machine Interface (iMMI) The Thuraya IP+ has an Integrated Man Machine Interface (iMMI) which allows you to control the operational features of the terminal without the need of a PC or a browser. The iMMI includes buttons labelled with defining icons, an LCD, and an audible pointing aid integrated into the Thuraya IP+ itself.

  • Page 16: Status /Menu Display

    The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below. Display Description Powering Off Displayed while Thuraya IP+ is powering down Fault {code} A hardware fault exists, preventing operation (see troubleshooting section for code explanations) Too Hot...
  • Page 17 Use the Modify button to scroll through the list in a circular manner, with cancellation achieved via the short press of the Power button. Pressing the Menu button selects and stores the new Rx rate, and you will then exit rate selection. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 18: Receive Signal Strength Display

    On if external power is connected.  Off if external power is disconnected. GPS Icon: The GPS icon indicates the state of the GPS information in the Thuraya IP+.  The icon flashes when the stored GPS information is older than the GPS validity period.

  • Page 19: Web Man Machine Interface (Wmmi) Screens

     AOL Explorer  Macintosh Safari To access the Thuraya IP+, connect your computer via Ethernet or WLAN, run a supported browser and enter http://192.168.128.100 into the browser’s address field. You may wish to add this address to the browser’s bookmark list so the address will be easier to find in the future.

  • Page 20: Home Screen

    During a streaming session this area also maintains a timer to record how long the session has lasted. CREEN The Home Screen provides you with key summary status information about Thuraya IP+ and is also a gateway into Thuraya IP+ management. Network Status: Provides the status of the network connection.

  • Page 21: Properties Screen

    To obtain a GPS fix, make sure there are at least three visible satellites reported. Once a GPS position is obtained, the Thuraya IP+ will provide the compass direction and degrees of elevation to the satellite. This information is used in the pointing operation described earlier.

  • Page 22: Statistics Screen

    IP packets received by and sent from the Thuraya IP+ terminal. You can view both “since power on” (per session) and “Cumulative” (lifetime) data usage counts. To reset the data counters of a session, simply select the reset button for either transmit or receive and click the Apply button.

  • Page 23: Connection Management

    If enabled, the terminal will not set up a connection unless the requested rate is available from the network. Remember to click Apply to save any changes or they will be lost. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 24: Status Screen

    Antenna Type: Use this display to determine which satellite and GPS antenna is in use. The standalone terminal will use its internal antenna. Optional external antennas, active, passive and GPS, can be hooked up to the Thuraya IP+ for convenience and higher performance. See your service provider regarding these accessories.

  • Page 25: Settings Screens

    ETTINGS CREEN After executing the necessary First Time Set-up steps to configure Thuraya IP+, you may want to select the Network Settings Screen to check your network configuration. This screen provides you with control over key network access parameters. Here you find the appropriate Domain Name Service (DNS) and the Access Point Name (APN) information configured by your Service Provider.
  • Page 26 SAVE button, exit the wMMI, and reboot your computer. You will also need to turn Thuraya IP+ off and then on again so that the new settings can take effect. If you want the values you have entered to be ignored, click the CANCEL button and the Network Settings remain as they were with no reboot required.

  • Page 27: Security Management Screen

    Security Code, click this link. You will be required to enter the Old Code, the New Code, and the New Code again for confirmation. Note: If you forget the security code you will need to consult with your service provider. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 28: Login Settings Screen

    Service Provider Security: If this is enabled, you can enter a User Name and Password for authentication between Thuraya IP+ and your Service Provider. Your Service Provider will let you know if this step is required and give you the necessary information.

  • Page 29: Wlan Configuration Screen

    WLAN Local IP Address: The WLAN network uses the default subnet of 192.168.129.xxx with DHCP addresses starting at 192.168.129.100. The two least significant octets can be changed to different values; however, the WLAN subnet must remain distinct from that used by Ethernet. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 30: Wlan Security Screen

    MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, you can enter up to eight MAC addresses. Only these addresses will be permitted to access the terminal via the WLAN. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

  • Page 31: Dvanced Settings Screen

    Antenna Pointing: This drop-down menu determines whether the Pointing Display comes up each time Thuraya IP+ is powered up or restarts. The factory default for this setting is Disabled to bypass the pointing state upon power up. However, antenna pointing can be Enabled to provide pointing information prior to going online.
  • Page 32 This provides an indication of how long the streaming session has been active. M2M Configuration: When enabled, the Thuraya IP+ will monitor the transmit and receive traffic. If traffic is not seen on either direction for the timeout duration then the terminal will automatically reboot to ensure it stays online.

  • Page 33: Pointing Screen

    When this option is enabled, the Thuraya IP+ will stop in a pointing mode prior to accessing the network after powering up. This can be useful when optimal pointing is important, such as with fixed installations using an external antenna.

  • Page 34: Remote Access Screen

     Only one Remote Access session is supported at any one time  The Thuraya IP+ must have an active PDP context in place  The remote access password can be changed by entering a new string using the Remote Access Screen password entry above ...

  • Page 35: Upgrading Thuraya Ip

    10. Once loaded onto a PC, the upgrade program can be used to upgrade any number of Thuraya IP+ terminals. Just connect them one at a time and execute the upgrade program. Thuraya IP+ Satellite Modem User Guide...

  • Page 36: Troubleshooting

    Some general hardware and software problems you may encounter in the installation and operation of Thuraya IP+ along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by Thuraya IP+ on the wMMI screens, along with their possible causes and solutions.
  • Page 37 PC to communicate with the Modem. The compass does not The compass is not Hold the Thuraya IP+ upside down and appear to work level or is near metal. level, away from metallic objects. correctly. The Security Code...
  • Page 38 The antenna may not Turn Thuraya IP+ off and then back on be pointed properly. again, and attempt antenna pointing again to improve the signal strength. You may need to reposition Thuraya IP+, verifying...

  • Page 39: Status Codes

    Service Provider for service. 2 SIM card read/write Failure to read from Power down Thuraya IP+ and try again. error. Power down and try or write to the SIM SIM card may be damaged. Visually inspect again.
  • Page 40 SIM. 5 SIM card is not Hardware failure to Power down Thuraya IP+ and try again. responding. Power down access the SIM card. SIM card may be damaged. Visually inspect and try again. the SIM card and return it to your Service Provider if damaged.
  • Page 41 Number and Cause Solution Description 10 This Mobile Terminal Network connection Power down Thuraya IP+ and try was detached by the broken with an again. If the problem continues, network. Cause unknown. unknown cause. contact your Service Provider. Power down and try again.
  • Page 42 Number and Cause Solution Description 19 Network connection Connection failure Power down Thuraya IP+ and try failure - SM network failure. due to the network again. If the problem continues, Power down and try again. Session Manager contact your Service Provider.
  • Page 43 28 Terminal Equipment has The connection Remove and reinsert the interface been disconnected from the between Terminal cable from both the PC and the Thuraya IP+. When done reboot the Mobile Terminal. Please Equipment and establish the connection Mobile Terminal has Thuraya IP+.
  • Page 44 Reacquiring connection… 110 Network service is not Network service not If the problem continues, contact your available - Cell access barred. available because cell Service Provider. Reacquiring connection… access is barred. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...
  • Page 45 Reacquiring connection… temporarily out of order. 119 Network connection Network connection If the problem continues, contact your failure - PDP deactivated by failure. Service Provider. Network may be network. Reacquiring down. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...
  • Page 46 – Radio priority is blocked due to the access due to your network priority. If less than threshold. user’s priority. the problem continues, contact your Thuraya IP+ will attempt to Service Provider. Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...
  • Page 47 Service Provider. obtain a new GPS location. 130 Network access GPS fix is too old. The Thuraya IP+ terminal will acquire unavailable - GPS location a new GPS location and connection. needs updating. Do not power off the terminal.

  • Page 48: Glossary

    GGSN: Gateway GPRS Support Node. GPRS: General Packet Radio System. GPS: Global Positioning System. When the GPS receiver in Thuraya IP+ gets a bearing on a GPS satellite, the receiver computes and stores the Modem’s location on earth. That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite.
  • Page 49 SIM: Subscriber Identification Module. Your Service Provider issues you a SIM, containing your SIM Personal Identification Number (PIN) and other security- related information. You insert the SIM into Thuraya IP+ SIM holder as part of Modem hardware setup. If you configure the Modem to enable SIM PIN security, each time you invoke the Modem wMMI after turning on the Modem, PIN authorisation is required in order to use the system.

  • Page 50: Specification

    Web-based graphical user interface accessible User Interface via standard web browser - GPS External Antenna Connector - Thuraya Satellite (passive & active antennas) IEEE 802.11 b/g/n standard with: - WEP, WPA and WPA2 encryption WLAN Connectivity - SSID broadcasting control...

  • Page 51: Declaration Of Conformity

    9605 Scranton Road, Suite 500, San Diego, CA 92121, USA declare under our sole responsibility that the product Thuraya IP+ Broadband Satellite IP Modem to which this declaration relates, is in conformity with the following standards and/or other normative documents.

  • Page 52: Index

    WLAN ........11, 21, 22 Modify button ......7, 8, 9, 10 wMMI 3, 4, 8, 11, 17, 18, 25, 27, 28, 29, Multimedia ........12, 15 31, 40, 41 pacemakers ..........iii Thuraya IP+ Satellite Modem User Guide 3500799-0001 rev A...

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