Dell OptiPlex 3020 Owner's Manual
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Dell OptiPlex 3020 Owner's Manual

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Dell OptiPlex 3020–Small Form Factor
Owner's Manual
Regulatory Model: D08S
Regulatory Type: D08S001

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Summary of Contents for Dell OptiPlex 3020

  • Page 1 Dell OptiPlex 3020–Small Form Factor Owner's Manual Regulatory Model: D08S Regulatory Type: D08S001...
  • Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth ® word mark is a registered trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is ® under license. Wi-Fi is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer.................5 .....................5 Before Working Inside Your Computer ......................6 Turning Off Your Computer ....................6 After Working Inside Your Computer 2 Removing and Installing Components..............9 ........................9 Recommended Tools ..........................9 System Overview ..........................9 Inside view ........................
  • Page 4 Disabling a System Password 4 Diagnostics......................49 ............49 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer..............51 ........................51 Power LED Diagnostics ............................52 Beep Code ..........................52 Error Messages 6 Technical Specifications..................57 7 Contacting Dell....................63...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Turning Off Your Computer

    Disconnect all network cables from the computer. Disconnect your computer and all attached devices from their electrical outlets. Press and hold the power button while the computer is unplugged to ground the system board. Remove the cover. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
  • Page 7 Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 9: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been...

  • Page 10: Removing The Cover

    5. intrusion switch 6. heatsink cover 7. heatsink 8. drive cage 1. front I/O 2. system fan 3. system board 4. memory module 5. coin cell 6. speaker Removing the Cover Before Working Inside Your Computer . Follow the procedures in Remove the thumbscrews that secure the cover to the computer.

  • Page 11: Installing The Cover

    Lift the cover upward to a 45–degree angle and remove it from the computer. Installing the Cover Place the cover on the computer. Slide the computer cover towards the front of the chassis until it is fully engaged. Tighten the thumbscrew in clockwise direction to secure the computer cover. After Working Inside Your Computer .

  • Page 12: Removing The Front Bezel

    Removing the Front Bezel Before Working Inside Your Computer . Follow the procedures in Remove the cover. Pry the front bezel retention clips away from the chassis. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis.
  • Page 13 Perform the following steps as shown in the illustration: a) Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. [1]. b) Ease the card up and out of its connector and remove it from the computer. [2].

  • Page 14: Installing The Expansion Card

    Installing The Expansion Card Insert the expansion card into the connector on the system board and press down to secure it in place. Install the cover After Working Inside Your Computer . Follow the procedures in Removing the Optical Drive Before Working Inside Your Computer .

  • Page 15: Installing The Optical Drive

    Flex the optical-drive bracket and then lift the optical drive from the bracket Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive Insert the optical drive into the bracket. Slide the optical drive to insert it into the drive cage. Connect the data and power cables to the optical drive.

  • Page 16: Installing The Drive Cage

    Slide the blue drive-cage handle toward unlock position and lift the hard drive cage from the computer. Installing the Drive Cage Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive.

  • Page 17: Removing The Hard Drive

    After Working Inside Your Computer . Follow the procedures in Removing the Hard Drive Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) optical drive c) drive cage Perform the following steps as shown in the illustration: and a) Press the retention clips inwards [1].

  • Page 18: Installing The Hard Drive

    Installing the Hard Drive Tighten the screws to secure the mini hard drive (if available) to the hard-drive bracket. Flex the hard-drive bracket and then insert the hard drive into the bracket. Slide the hard-drive bracket into the drive cage. Install the: a) drive cage b) optical drive...

  • Page 19: Installing The Speaker

    Installing the Speaker Place the speaker at the appropriate location on the chassis. Press the speaker-securing tab and slide the speaker towards the left of the computer to secure it. Guide the speaker cable through the securing tab and connect the speaker cable to the system board.

  • Page 20: Removing The Memory

    Removing the Memory Before Working Inside Your Computer . Follow the procedures in Remove the cover. Press down on the memory retaining tabs on each side of the memory modules, and lift the memory modules out of the connectors on the system board. Installing the Memory Align the notch on the memory-card with the tab in the system-board connector.

  • Page 21: Installing The System Fan

    Installing the System Fan Place the system-fan in the chassis. Pass the grommets through the chassis and slide outward along the groove to secure it in place. Connect the system-fan cable to the system board. Install: a) front bezel b) drive cage c) optical drive d) cover After Working Inside Your Computer .

  • Page 22: Installing The Power Switch

    Perform the following steps as shown in the illustration: a) Press the clips on both side of the power switch [1]. b) Release it from the chassis [2]. c) Remove the power switch along with its cable from the computer Installing the Power Switch Slide the power switch in through the front of the computer.

  • Page 23: Removing The I/O Panel

    c) front bezel d) cover Follow the procedures in After Working Inside Your Computer . Removing the I/O Panel Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) optical drive c) drive cage d) front bezel Perform the following steps as shown in the illustration: a) Disconnect the I/O cable the computer [1].

  • Page 24: Installing The I/O Panel

    Installing the I/O Panel Insert the I/O panel into the slot on the chassis front. Slide the I/O panel to secure it to the chassis. Tighten the screw to secure the I/O panel to the chassis. Connect the I/O panel, audio cable, and fan shelter clip to the system board. Install the: a) drive cage b) optical drive...
  • Page 25 Release the blue latch from the system. Remove the screws that secure the power supply to the back of the computer...
  • Page 26 Perform the following steps as shown in the illustration: a) Press the latch downwards to release the power supply unit [1]. b) Slide the power supply unit from the computer [2]. Lift the power supply out of the computer.

  • Page 27: Installing The Power Supply

    Installing the Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it. Tighten the screws securing the power supply to the back of the computer. Connect the 4-pin and 8–pin power cables to the system board. Thread the power cables into the chassis clips.

  • Page 28: Installing The Coin-Cell Battery

    Installing the Coin-Cell Battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery downward until the release latch springs back into place and secures it. Install the: a) drive cage b) front bezel c) cover After Working Inside Your Computer .

  • Page 29: Installing The Heatsink Assembly

    Installing the Heatsink Assembly Place the heat-sink assembly into the chassis. Tighten the captive screws to secure the heat-sink assembly to the system board. Connect the fan cable to the system board. Place the fan shroud on the fan and push to click in place. Install the cover After Working Inside Your Computer .

  • Page 30: Installing The Processor

    Installing the Processor Insert the processor into the processor socket. Ensure the processor is properly seated. Gently lower the processor cover. Press the release lever down and then move it inward to secure it with the retention hook. Install the heat-sink assembly. Install the cover.

  • Page 31: System Board Components

    System Board Components The following image displays the system board layout. 1. PCI Express x16 connector 12. system power connector 2. PCI Express x1 connector 13. system fan connector 3. intrusion-switch connector 14. RTC reset jumper 4. PS/2, serial connector 15.

  • Page 32: Removing The System Board

    Removing the System Board Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) front bezel c) optical drive d) drive cage e) memory f) heat sink assembly g) expansion card(s) h) power supply Disconnect all the cables connected to the system board, and move the cables away from the chassis.
  • Page 33 Lift the cover upward to a 45–degree angle and remove it from the computer. Remove the system board from the chassis.

  • Page 34: Installing The System Board

    Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Tighten the screws securing the system board to the chassis. Connect the cables to the system board. Install the: a) power supply b) expansion card(s)

  • Page 35: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 36: System Setup Options

    Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable.
  • Page 37 Option Description – UEFI Advanced Boot Options Allows you to Enable Legacy Option ROMs • Enabled (Default) Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC...
  • Page 38 Option Description part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default. USB Configuration Allows you to enable or disable the internal USB configuration. The options are: • Enable Boot Support •...
  • Page 39 Option Description • Enter the new password • Confirm the new password Enable strong password - This option is disabled by default. Strong Password Password This field controls the minimum and maximum number of characters allowed Configuration for the admin and system passwords. •...
  • Page 40 Option Description CPU XD Support Allows you to enable or disable the execute disable mode of the processor. • Enable CPU XD Support - This option is enabled by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set.
  • Page 41 Option Description NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings. Table 7. Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores.
  • Page 42 Option Description • Every Day • Weekdays • Select Days Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. • Disabled • Enabled in S5 only • Enabled in S4 and S5 Enabled Fan Speed Control Controls the speed of the system fan.
  • Page 43 Table 10. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization technology. • Enable Intel Virtualization Technology - This option is enabled by default. Table 11. Maintenance Option Description Service Tag...

  • Page 44: Updating The Bios

    For laptops, ensure that your computer battery is fully charged and connected to a power outlet Re-start the computer. Go to dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 45: Clearing Forgotten Password

    11. Click Save to save the file on your computer. 12. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen. Clearing Forgotten Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use.

  • Page 46: Assigning A System Password And Setup Password

    Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

  • Page 47: Disabling A System Password

    To enter the System Setup, press <F2> immediately after a power-on or reboot. In the System BIOS or System Setup screen, select System Security and press <Enter>. The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press <Enter>...

  • Page 49: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 51: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process.

  • Page 52: Beep Code

    The BIOS found a faulty disk sector or could not find a particular disk sector. found Alert! Previous The computer failed to complete the boot routine three consecutive times for the attempts at same error. Contact Dell and report the checkpoint code (nnnn) to the support booting this technician system have failed at checkpoint [nnnn].
  • Page 53 Error Message Description Bad command or Ensure that you have spelled the command correctly, put spaces in the proper file name place, and used the correct pathname. Bad error- The floppy or hard drive controller detected an uncorrectable read error. correction code (ECC) on disk read Controller has...
  • Page 54 Error Message Description please populate DIMM1 Keyboard failure A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. Memory address A memory module may be faulty or improperly seated. Reinstall the memory line failure at modules and, if necessary, replace them.
  • Page 55 The keyboard controller may be malfunctioning or a memory module may be interrupt in loose. protected mode WARNING: Dell's During initial startup, the drive detected possible error conditions. When your Disk Monitoring computer finishes booting, immediately back up your data and replace your hard System has drive (for installation procedures, see "Adding and Removing Parts"...
  • Page 56 Error Message Description drive by calling your support desk or Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive. selected drive...

  • Page 57: Technical Specifications

    For comprehensive specification of your computer go to Specifications’ section in your Owner’s Manual available on the support site at dell.com/support. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.
  • Page 58 Table 19. Audio Feature Specification Integrated Realtek ALC3220 High Definition Audio, Line in(MIC)/Line out port on rear side and MIC/HP on front I/O side Table 20. Network Feature Specification Integrated Realtek RTL8151GD GIGABIT ETHERNET LAN 10/100/1000 Table 21. System Information Feature Specification System chipset...
  • Page 59 Feature Specification Video VGA and DP output support on rear I/O side Table 25. Internal Connectors Feature Specification System power single power rail 255W PSU(4 pin cable for CPU power/ 8 Pin cable for system power) System fans 1 system FAN connector on rear side Processor fans 1 CPU FAN connector near CPU HDD fans...
  • Page 60 Feature Specification power connector (at the back of the computer) and the electrical outlet. Table 27. Power Feature Specification Coin-cell battery 3V Lithium CR2032 Voltage 100 VAC to 240 VAC Wattage 255 W Maximum heat dissipation NOTE: Heat dissipation is calculated by using the power supply wattage rating. Table 28.
  • Page 61 Feature Specification Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...

  • Page 63: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.

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