Intermec CN4 User Manual
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Intermec CN4 User Manual

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  • Page 1 CN 4 Mobile Computer CN4, CN4e User’s Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2009 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Introducing the CN4 Mobile Computer........
  • Page 4 ....... . 41 Managing the CN4 With SmartSystems Foundation ....... . 42 Connecting to a PC .
  • Page 5 Upgrading the CN4 Using a miniSD Card........
  • Page 6 Warm Booting the CN4 ........

  • Page 7: Before You Begin

    The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. CN4 Mobile Computer User’s Manual...

  • Page 8: Web Support

    Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: mjyun@awoo.co.kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea jmyou@idif.co.kr korlim@gw.idif.co.kr E-mail: viii CN4 Mobile Computer User’s Manual...

  • Page 9: Who Should Read This Manual

    This manual provides you with information about the features of the CN4 and CN4e, and how to install, configure, operate, maintain, and troubleshoot it. Before you work with the CN4 or CN4e, you should be familiar with your network and general networking terms, such as IP address. Related Documents This table contains a list of related Intermec documents and their part numbers.

  • Page 10: Patent Information

    6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523; 6732930 There may be other U.S. and foreign patents pending. CN4 Mobile Computer User’s Manual...

  • Page 11: Using The Cn4

    Using the CN4 This chapter introduces the CN4 and CN4e Mobile Computers with Windows® Mobile® 6.1. It also contains hardware and software configuration information to assist you in getting the most out of your computer. This chapter contains these topics: •...

  • Page 12: Introducing The Cn4 Mobile Computer

    The CN4 series of mobile computers includes both the CN4 and CN4e computers. Throughout this manual, both versions of the computer are referred to as CN4 or CN4 series. CN4e and CN4 Mobile Computers The CN4 Series Mobile Computer with an IEEE 802.11b/g radio installed is Wi-Fi®...

  • Page 13: Using The Battery

    Use this manual to understand how to use the features and options available on the CN4 and CN4e. Note: For information about the Windows Mobile applications installed on the CN4, see the online Help. For additional information about using Windows Mobile on the CN4, visit Intermec Knowledge Central at www.intermec.com.

  • Page 14: Charging The Battery

    If you fail to replace the low battery immediately, you may lose important data or applications. If the CN4 is not on external power and you remove the battery pack, you need to install a charged battery within 5 minutes, or the CN4 resets and you could lose data.
  • Page 15 1 Press and release the Power button to suspend the CN4. 2 Unsnap the top end of the handstrap. 3 Slide the tab on the battery to release it from the CN4. 4 Place the end of the battery into the battery compartment as shown in the next illustration, and press down on the other end of the battery until it clicks into place.

  • Page 16: Checking The Battery Status

    Battery status LED Understanding the Battery Status LED Battery Status Description Steady green The battery is more than 95% charged and CN4 is on a charger. Blinking red The battery is low. CN4 goes into Suspend mode. Charge or replace the battery.
  • Page 17 “Standard and Extended Batteries for CN4 and CN4e” on page 3. The CN4 is not on external power and the battery is operating normally. You can also check the battery status by using the Power application. To check the battery status •...

  • Page 18: Maximizing Battery Life

    Several factors determine the life of your battery such as extreme temperatures, input devices, and your usage. By default, the CN4 goes into a lower power mode or turns off after two minutes of inactivity. Press the Power button to resume activity at any time.

  • Page 19: Choosing A Power Management Profile

    Chapter 1 — Using the CN4 • You can set the amount of time that the screen stays on, or the amount of time the CN4 stays on after the screen turns off. For help, see “Customizing Power Timeouts” on page 10.

  • Page 20: Customizing Power Timeouts

    If the screen is off, you do not have any LAN, or Bluetooth connections, but the CN4 maintains its WAN connection and still receives incoming phone calls or other data. To wake up the CN4 and restore other connections, press the Power or Scan button.
  • Page 21 (except for WAN) are turned off. To restore data connections, you need to press the Power button to wake up the CN4. Choose Turn off the Screen if you want to leave the CN4 on • but with the screen turned off when you press the Power button.

  • Page 22: Using The Keypad

    Chapter 1 — Using the CN4 Using the Keypad The CN4 comes with either a QWERTY keypad or a numeric keypad. The CN4e comes with either an alphabetic keypad or a numeric keypad. The QWERTY and alphabetic keypads are for applications that require mainly alphabetic data.

  • Page 23: Using The Color-Coded Keys

    Chapter 1 — Using the CN4 Using the Color-Coded Keys All keypads include color-coded modifier keys for characters, symbols, and functions printed on the keypad overlay. The numeric keypads include an orange modifier key and a green modifier key. The alphanumeric keypads include an orange modifier key.

  • Page 24: Entering Characters On The Numeric Keypads

    Chapter 1 — Using the CN4 Entering Characters on the Numeric Keypads To type a character or access a function printed in orange on the keypad overlay, press and then press the key for the character or function you want.

  • Page 25: Using The Power Button

    Note: For more information on using the phone, see “Configuring the Phone” on page 44. When you use the CN4 as a cell phone, use the microphone and a front speaker for talking on the phone. CN4 Mobile Computer User’s Manual...
  • Page 26 Chapter 1 — Using the CN4 Front speaker Microphone Microphone and Front Speaker Locations To adjust the volume of the front speaker 1 Tap the Volume icon ( ) at the top of the screen. 2 In the Volume adjust box, tap On.

  • Page 27: Adjusting The Volume Of The Rear Speaker

    Press the top to turn the volume up. • Press the bottom to turn the volume down. • Use Intermec Settings to set the default volume. For help, see “Configuring the CN4 Parameters” on page 46. CN4 Mobile Computer User’s Manual...

  • Page 28: Enabling The Vibrate Mode

    Enabling the Vibrate Mode You can enable the vibrate mode when audio is difficult to hear, such as in a high noise environment. When enabled, the CN4 vibrates when the scanner performs a good read or when the phone receives a call.

  • Page 29: Using The Stylus

    For help, see the Backlight” on page 21. Using the Stylus The CN4 has a stylus for selecting items and entering information on the touch screen. Functions You Can Perform With the Stylus...

  • Page 30: Understanding The Screen Icons

    The battery is low. You need to replace or charge the battery very soon. The CN4 is on external power and the battery is charging. The volume is turned off. To turn the volume back on, tap this icon and choose your setting.

  • Page 31: Configuring The Backlight

    8 Tap ok. Configuring the Backlight By default, the CN4 goes into Screen Off mode when there is no activity on the computer. Screen Off mode turns off the backlight and display. Press a key or tap the screen to resume activity.

  • Page 32: Understanding The Status Leds

    Battery status LED Understanding the LEDs Color Description Notification Orange The CN4 is notifying you of a pending alarm or message. For more information on the Battery Status LED, see “Understanding the Battery Status LED” on page 6. Good Read Green The CN4 has successfully decoded a bar code.

  • Page 33: Using The Imager

    10 seconds. During this time, do not toggle the CN4 on or off and do not remove the battery. If the computer seems to behave erratically, first try warm booting and then cold booting the “Resetting the CN4”...

  • Page 34: Reading Bar Codes

    “Capturing Signatures” on page 33. Reading Bar Codes The CN4 imager can scan 1D and 2D bar code symbologies, composite symbologies, and postal codes. You can position the CN4 in almost any orientation to scan a bar code label. Imager window...
  • Page 35 CN4e Imager and Scan Button Locations To read bar codes 1 Press the power button to turn on the CN4, point the scanner window a few inches from the bar code label, and hold steady. 2 Press and hold the Scan button. A laser pointer, illumination beam, and aiming frame turn on.
  • Page 36 Chapter 1 — Using the CN4 Laser pointer 3 Center the pointer over the bar code label and move the CN4 so the bar code fills the aiming frame. 4 When a bar code label is successfully read, the CN4 makes a high beep and the Good Read LED lights briefly.

  • Page 37: Improving Imager Performance

    Use Intermec Settings to enable and disable symbologies. For help, see “Configuring the CN4 Parameters” on page 46. Improving Imager Performance If you experience problems reading bar codes with the 2D imager, try following some of these tips to improve the performance of your imager.

  • Page 38: Capturing Images

    Note: For best results, move the slider a little at a time until you see a change in the onscreen image. 3 Point the CN4 at the subject for the image and press Enter. The image appears. CN4 Mobile Computer User’s Manual...

  • Page 39: Configuring The Image Capture Application

    To discard the image, tap By default, images are saved to the My Documents\ImageCapture directory on the CN4, with the filename Image_$<image_number>. After you save or discard an image, the main screen appears and the CN4 is ready to capture another image.

  • Page 40: Copying Images To Your Desktop Pc

    Discard Changes and Exit to abandon your changes. Copying Images to Your Desktop PC You can connect to the CN4 with ActiveSync and browse to the \My Documents\ImageCapture directory to download image files to your “Connecting to a PC” on page 43.

  • Page 41: Integrating Image Capture Into Your Application

    To use the eMDI application 1 Tap Start > Programs > Document Imaging. 2 Point the CN4 at the document to be captured. 3 Press and hold the Scan button. A laser pointer, illumination beam, and aiming frame turn on.
  • Page 42 Chapter 1 — Using the CN4 Scan button 4 Keep the pointer centered on the document and move the CN4 so the aiming frame approaches the edges of the document. When the frame stops flashing, the CN4 captures the document.

  • Page 43: Capturing Signatures

    “Developing Applications for the CN4” on page 70. Using the Color Camera Note: The CN4 can be ordered with either a color camera or the area imager, but not both. The optional, 2-megapixel color camera with flash is factory-installed in the upper back of the CN4, as shown in the following illustration.
  • Page 44 You can use the Pictures & Videos application on the CN4 to take, view, and edit pictures or record and launch video clips stored on the CN4 or a storage card. You can also send pictures and video clips to others or save an image as the background on the Today screen.

  • Page 45: Installing A Minisd Or Sim Card

    CN4 battery compartment. When the door to the miniSD is opened and closed (for changing, installing, or removing the SIM or miniSD card), the CN4 performs a cold boot after you install the battery. For more information, see “Cold Booting the CN4” on page 96.
  • Page 46 Chapter 1 — Using the CN4 To insert a miniSD or SIM card 1 Press the Power button to suspend the CN4, and then remove the battery. For help with removing the battery, see “Changing the Battery” on page 4.

  • Page 47: Setting Up Gps On Your Cn4

    6 Replace the battery pack and then press the Power button. The CN4 cold boots. Setting Up GPS on Your CN4 The integrated Global Positioning System (GPS) receiver in your CN4 delivers standards-based National Marine Electronics Association (NMEA) data strings to GPS applications. However, Intermec recommends that you use the GPS Intermediate Driver (GPSID) instead of directly accessing the GPS hardware.

  • Page 48: Using The Gpsid Installed On The Cn4

    GPS data without requiring applications to recognize and parse NMEA syntax. Using the GPSID Installed on the CN4 To use the GPSID installed on your CN4, you need to configure the GPSID settings. To configure your GPSID settings 1 Tap Start >...
  • Page 49 Chapter 1 — Using the CN4 5 Tap the Access tab and select the Manage GPS automatically check box. 6 Tap ok. To enable extended ephemeris 1 Tap Start > Settings > the System tab. 2 Tap iGPS settings. The iGPS Settings screen appears.

  • Page 50: Learning About Additional Gps Options For The Cn4

    Intermec provides enhanced feature support for the Extended Ephemeris data capability. For the latest Extended Ephemeris data files and other CN4 downloads, visit the CN4 downloads page on the Intermec web site at www.intermec.com. For more information about programming for Extended Ephemeris GPS, visit the Intermec Developer Library at www.intermec.com/idl.

  • Page 51: Connecting And Configuring The Cn4

    Connecting and Configuring the Use this chapter to understand how to configure the CN4 to communicate in your network. This chapter contains these topics: • Managing the CN4 With SmartSystems Foundation • Connecting to a PC • Configuring the Phone •...

  • Page 52: Managing The Cn4 With Smartsystems Foundation

    Foundation Intermec's SmartSystems™ Foundation is a software platform that lets you manage all of your SmartSystems-enabled devices, including the CN4, simultaneously from a central server. The SmartSystems console displays all SmartSystems-enabled computers and peripherals in your network. Intermec SmartSystems Foundation Console Through the console, you can: •...

  • Page 53: Connecting To A Pc

    To purchase an AutoDeploy license, contact your local Intermec sales representative. Connecting to a PC You can connect the CN4 to your desktop PC to transfer and synchronize files, remotely debug applications, and perform other device management activities. Visit www.windowsmobile.com\getstarted...

  • Page 54: Configuring The Phone

    CDMA EV-DO Rev A • UMTS and GSM/EDGE With the radio module installed in the CN4, you can send and receive telephone calls as well as transmit data through wide-area (WAN) cellular networks. The CN4 provides a phone speaker, microphone, and speakerphone.
  • Page 55 Chapter 2 — Connecting and Configuring the CN4 After you supply the ESN to your carrier, they will respond with values that you must enter using the Windows Mobile Activation Wizard (if required). Some of the supported carriers do not require you to enter any values.

  • Page 56: Activating The Gsm/Edge Phone

    Chapter 2 — Connecting and Configuring the CN4 Activating the GSM/EDGE Phone You use a SIM card to activate the GSM/EDGE phone on the CN4. You can purchase the SIM card from your network provider. To activate the GSM/EDGE phone Install the SIM card in the CN4.

  • Page 57: Using Intermec Settings Remotely With Smartsystems Foundation

    For more information, see the next section. • Directly on the CN4. Using Intermec Settings on the CN4 changes only the settings on that computer. For more information, see “Using Intermec Settings Directly On the CN4” on page 48.

  • Page 58: Using Intermec Settings Directly On The Cn4

    For information on all parameters in Intermec Settings, see the Intermec Settings Command Reference Manual (P/N 937-016-xxx). Using Intermec Settings Directly On the CN4 You can use Intermec Settings on the CN4 to configure the computer and view system information. CN4 Mobile Computer User’s Manual...
  • Page 59 Chapter 2 — Connecting and Configuring the CN4 To use Intermec Settings 1 On the CN4, tap Start > Settings > the System tab > Intermec Settings. 2 Tap a menu bar. A new menu or a list of configurable items appears.

  • Page 60: Hiding Menu Items In Intermec Settings

    Chapter 2 — Connecting and Configuring the CN4 Hiding Menu Items in Intermec Settings In Intermec Settings, you can hide items in the CN4 menus, or in the directory tree in the SmartSystems console. Hidden items are not saved when you back up your settings in the SmartSystems console.

  • Page 61: Configuring 802.11B/G Radio Communications

    Network name (SSID) • IP settings (if not using DHCP) 2 Make sure your CN4 is talking to the network and that the network can see your CN4. For more information, see “Managing Network Connections With iConnect” on page 56.

  • Page 62: Configuring Bluetooth Communications

    Primary and secondary DNS servers • Primary and secondary WINS servers 4 Make sure that your CN4 is communicating with the network and that the network can see your CN4. For more information, see “Managing Network Connections With iConnect” on page 56.

  • Page 63: Connecting To A Bluetooth Scanner

    1 Tap Start > Settings > the System tab > Wireless Scanning. 2 Tap Add Device. 3 To add a scanner by scanning a bar code on the CN4: a Tap Quick Connect and then tap Next. b Scan the bar code with the scanner and then tap Finish.

  • Page 64: Connecting To A Bluetooth Printer

    Chapter 2 — Connecting and Configuring the CN4 2 To search for printers: a Tap Search. The CN4 looks for printers, and the Bluetooth device names and addresses of found printers appear in the list. b Tap a printer device name in the list to select it, and then tap Set.

  • Page 65: Connecting To A Bluetooth Audio Device

    2 Follow the onscreen instructions to connect to a Bluetooth audio device. Using Serial and USB Communications You can use these CN4 accessories to transmit data to and receive data from another device through serial or USB communications: • AD10 single dock •...

  • Page 66: Managing Network Connections With Iconnect

    Chapter 2 — Connecting and Configuring the CN4 Managing Network Connections With iConnect After you configure 802.11 or Ethernet network settings, you can use the iConnect utility to: • check the network connection status with a ping test. • change basic network parameters.

  • Page 67: Configuring Wireless Security

    Note: If you choose Exit iConnect from the menu, the desktop icon disappears. To restore the iConnect desktop icon, warm boot the CN4. Configuring Wireless Security The CN4 provides four types of security for your wireless network: • Wi-Fi Protected Access 2 (WPA2™) •...

  • Page 68: Choosing Between Microsoft And Funk Security

    The option you choose depends on your network security needs. • If you are using the CN4 in a static environment that requires a high level of security, you should use Funk security, which offers these additional features: •...

  • Page 69: Selecting A Funk Security Profile

    Selecting a Funk Security Profile You can define up to four profiles for Funk security. Different profiles let your CN4 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse.
  • Page 70 Note: The correct date must be set on your CN4 when you enable Validate Server Certificate. If you choose TLS: a Load a user and root certificate on your CN4. For help, see “Loading a Certificate” on page 66.. b Enter a User Name and Subject Name.
  • Page 71 Enter a User Password. d For Validate Server Certificate, choose Yes. If you choose TLS: a Load a user and root certificate on your CN4. For help, see “Loading a Certificate” on page 66.. b For Validate Server Certificate, choose Yes.
  • Page 72 Chapter 2 — Connecting and Configuring the CN4 Configuring LEAP Security 1 Make sure the communications and radio parameters on your CN4 are configured. 2 Make sure Funk is selected as your security choice. 3 Start Intermec Settings. 4 Choose Communications > 802.11 Radio > Funk Security.

  • Page 73: Selecting Microsoft As Your Security Choice

    CN4 for the new security choice to take effect. 4 Choose Yes. The CN4 resets and starts with Microsoft Security as the Security Choice. Configuring WPA Security With Microsoft Security Use these procedures to set WPA-802.1x and WPA-PSK security on...
  • Page 74 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN4 internally converts it to a pre-shared key. CN4 Mobile Computer User’s Manual...
  • Page 75 Chapter 2 — Connecting and Configuring the CN4 This value must match the passphrase on the authenticator. 7 Save your settings. Configuring 802.1x Security with Microsoft Security 1 Make sure the communications and radio parameters on your CN4 are configured.

  • Page 76: Loading A Certificate

    Loading a Certificate To use transport layer security (TLS) with WPA or 802.1x security, you need a unique client certificate on the CN4 and a trusted root certificate authority (CA) certificate. Certificates are pieces of cryptographic data that guarantee a public key is associated with a private key.
  • Page 77 Chapter 2 — Connecting and Configuring the CN4 Note: PFX encoded certificates are also supported. Tap the Import pfx button to import a PFX encoded certificate. 4 To import a root certificate: a Tap the <<< button next to the Import Root Certificate field to select the root certificate (DER-encoded .cer file) to import.

  • Page 78: Disabling Security

    2 Choose Communications > 802.11 Radio > Security Choice and select Microsoft Security. An alert box appears telling you that you must save your settings and warm boot the CN4 for the new security choice to take effect. 3 Choose Yes. The CN4 resets and starts with Microsoft Security as the Security Choice.

  • Page 79: Developing And Installing Applications

    Developing and Installing Applications Use this chapter to understand the guidelines for developing applications and installing them on the CN4. This chapter contains these sections: • Developing Applications for the CN4 • Installing Applications on the CN4 • Launching An Application Automatically •...

  • Page 80: Developing Applications For The Cn4

    Developing Applications for the CN4 Use the Intermec Resource Kits to develop applications to run on the CN4. The Resource Kits are a library of C++, .NET, Java, and web components grouped by functionality that you can use to create applications for the computer.

  • Page 81: Installing Applications On The Cn4

    Software Vault. 3 From the SmartSystems console in the Software Vault, drag-and- drop the application onto each CN4 in your network, or drop the application on a group of CN4s contained in a folder. You can also use SmartSystems Scan-to-Connect to connect the CN4 to your network and install software.

  • Page 82: Installing Applications Using Microsoft Activesync

    To install applications using the storage card 1 Copy your application file to the miniSD card. 2 Install the miniSD card in the CN4. 3 On your CN4, browse to the Storage Card folder and run your application. Installing Applications Using the FTP Server The CN4 has a built-in FTP server that connects to a network through Ethernet, 802.11 b/g, or WAN (Wireless Access Network).

  • Page 83: Launching An Application Automatically

    3 Write commands for AutoRun.dat using the supported AutoRun script commands. 4 Save the Notepad file as AutoRun.dat. 5 Copy the AutoRun.dat file to the System folder on the CN4. During every boot, the system scans for AutoRun.dat in the System folder.

  • Page 84: Integrating Image Capture

    Library Resource Kit Developer’s Guide. Integrating Image Capture The Image Capture application on your CN4 provides a way to capture high-resolution grayscale images. You can integrate Image Capture into your own applications to take advantage of this feature. Calling Image Capture From Your Application...

  • Page 85: Creating And Editing The Image Capture Xml File

    Default is None. If no value is provided, the edge or high enhancement value is unchanged. Lighting Correction allowChanges True or false Default is true. When set to false, user cannot change the lighting correction setting. CN4 Mobile Computer User’s Manual...
  • Page 86 String of up to 200 Name to be used for saved image files. If the name is characters identical to a file already saved, Image Capture adds a numeric character to the end of the file name. Output Compression CN4 Mobile Computer User’s Manual...

  • Page 87: Image Capture Xml Example

    <?xml version="1.0" encoding="utf-8" ?> <ImageCapture xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Settings allowChanges ="true" allowGallery="true"> <Conditioning allowChanges="true"> <edgeEnhancement allowChanges="true">None</edgeEnhancement> <lightingCorrection allowChanges="true">Enabled</lightingCorrection> <noiseReduction allowChanges="true">0</noiseReduction> <imageRotation allowChanges="true">90</imageRotation> <subsampling allowChanges="true">None</subsampling> </Conditioning> <Storage allowChanges="true"> <imageLocation allowChanges="false">\My Documents\ImageCapture </imageLocation> <fileName allowChanges="false"> Image_$(num)</fileName> </Storage> </Settings> </ImageCapture> CN4 Mobile Computer User’s Manual...

  • Page 88: Freeing Up Virtual Memory For Applications

    2 Browse to the Windows folder and scroll down to find InstallSelect. 3 Tap InstallSelect. A Caution message appears, reminding you that removing files may reduce functionality. 4 Tap OK to clear the message. The InstallSelect screen appears. CN4 Mobile Computer User’s Manual...
  • Page 89 For a description of each component, see the next table. 6 Tap Apply to start the clean boot. A confirming message appears. 7 Tap Yes to continue. The CN4 performs a clean boot. Only the components you selected are installed. InstallSelect Software Components...

  • Page 90: Upgrading The System Software

    Settings applet. Additional Files Microsoft C Runtime Library Depending on the options installed in your CN4, you may see other components available from the InstallSelect application. Upgrading the System Software When you upgrade your computer, you are updating the operating system (OS) and the SmartSystems Platform Bundle (SSPB) files.

  • Page 91: Locating Upgrade Files

    To upgrade the CN4 using SmartSystems Foundation 1 On your desktop PC, open the SmartSystems console. 2 Make sure the SmartSystems console and the CN4 are on the same subnet. 3 Make sure the CN4 is either in a communications dock or charging dock, or the device power management is disabled.

  • Page 92: Upgrading The Cn4 Using A Minisd Card

    6 From the SmartSystems console, locate the device upgrade to install. 7 Drag the file to each CN4 you want to upgrade or to a group of CN4s in a folder. The SmartSystems console installs the upgrade on your computers.
  • Page 93 3 Clean boot the CN4. For help, see “Clean Booting the CN4” on page 97. When the clean boot is complete, the CN4 warm boots to reset the configuration. 4 (Optional) Remove the miniSD card or delete the files on the miniSD card.
  • Page 94 Chapter 3 — Developing and Installing Applications CN4 Mobile Computer User’s Manual...

  • Page 95: Troubleshooting And Maintaining The Cn4

    Troubleshooting and Maintaining the CN4 If you encounter any problems while using the CN4, look in this chapter to find a possible solution. You will also find information on routine maintenance. This chapter contains these sections: • Calling Product Support •...

  • Page 96: Calling Product Support

    Chapter 4 — Troubleshooting and Maintaining the CN4 Calling Product Support If you cannot find the answer to your problem in the “Troubleshooting the Computer” section, you can visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support.

  • Page 97: Troubleshooting The Cn4

    Troubleshooting the CN4 If you send the CN4 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer.
  • Page 98 If the battery status LED is a steady red, the main battery is on charge. • If the battery status LED is amber, the CN4 is on charge and either the battery temperature is outside of the charging range, or the battery is defective.
  • Page 99 Problems While Configuring 802.1x Security Problem Solution The CN4 indicates that it is Make sure the CN4 IP address, host IP address, subnet authenticated, but it does not mask, default router are configured for network. communicate with the host. The CN4 does not appear to be...
  • Page 100 The CN4 indicates it is not Make sure that: authenticated. • the User Name and Password parameters on the CN4 must match the user name and password on authentication server. You may need to reenter the password on both the CN4, authentication server.

  • Page 101: Checking 802.11 Network Status

    Checking 802.11 Network Status If you have trouble connecting to your 802.11 wireless network: • Make sure you have correctly set network parameters on the CN4. • Check your wireless security settings. CN4 Mobile Computer User’s Manual...
  • Page 102 To use iConnect to verify network status 1 Tap the iConnect icon ( ) in the lower right corner of the CN4 screen. 2 Choose Status > Wireless. 3 Tap Advanced. The diagnostics screen appears.
  • Page 103 Chapter 4 — Troubleshooting and Maintaining the CN4 4 Tap the Scan tab to view a list of available 802.11 networks. The list includes the signal strength, channel, and MAC address for each network. • Tap Scan to refresh the screen.
  • Page 104 Chapter 4 — Troubleshooting and Maintaining the CN4 6 Tap the Ping tab to run a ping test to the host. To run a ping test: a In the Host field, enter the IP address of the host. b From the Repetitions list, choose the number of times the CN4 will ping the host.

  • Page 105: Resetting The Cn4

    You rarely need to reset the computer. If the computer does not resume after pressing the Power button, or if the computer or an application locks up, you may need to reset the CN4. The CN4 uses the configuration currently saved in flash memory during the boot process.

  • Page 106: Warm Booting The Cn4

    Note: Cold booting the CN4 does not guarantee that cached disk data will be saved, so transactional data may be lost during the reset. All other data, such as CN4 configuration and network settings, is preserved.

  • Page 107: Clean Booting The Cn4

    CN4 operating system. If the CN4 seems to be locked up, try warm booting and then cold booting the computer. If neither method works, use a clean boot to get the CN4 up and running for further troubleshooting.

  • Page 108: Cleaning The Cn4

    Boot Device. Cleaning the CN4 To keep the CN4 in good working order, you may need to clean the imager window, color camera window, and the touch screen. Clean the windows and the touch screen as often as needed for the environment in which you are using the CN4.

  • Page 109: Specifications And Default Settings

    Specifications and Default Settings...

  • Page 110: Physical And Environmental Specifications

    Ethernet, Serial, IRDA, USB host, USB client, Bluetooth, 802.11 b/g, 802.11 d, HSDPA, UMTS, CDMA, GPS Touch Screen Specifications Transflective TFT; QVGA color with touch panel; 240 x 320 pixels; 8.9 cm (3.5 in) diagonal active area; 5-level LED backlight control with settings CN4 Series Mobile Computer User’s Manual...
  • Page 111 WEP, WPA, 802.11i, 802.1x (EAP-TLS, TTLS, LEAP, PEAP, EAP-FAST) Certifications: Wi-Fi, WPA, WPA2, Cisco Compatible Extensions Regulatory Approvals UL and cUL Listed, UL 60950-1 and CSA 22.2 No. 60950-1-03, FCC Part 15, CE mark CN4 Series Mobile Computer User’s Manual...

  • Page 112: Ea21 Area Imager Minimum Reading Distances

    0.38 mm (15 mils) 8 cm (3.15 in) 34 cm (13.39 in) PDF417 0.25 mm (10 mils) 7 cm (2.75 in) 28 cm (11.02 in) 0.38 mm (15 mils) 7 cm (2.75 in) 40 cm (15.75 in) CN4 Series Mobile Computer User’s Manual...

  • Page 113: Ea21 Area Imager Typical Reading Distances

    0.38 mm (15 mils) 8 cm (3.15 in) 35 cm (13.78 in) PDF417 0.25 mm (10 mils) 7 cm (2.75 in) 29 cm (11.42 in) 0.38 mm (15 mils) 7 cm (2.75 in) 44 cm (17.32 in) CN4 Series Mobile Computer User’s Manual...

  • Page 114: Accessories

    Use the charge-only multidock to hold up to four CN4s with batteries installed, charge batteries, and provide power to CN4s. AV6 Vehicle Dock (P/N 871-027-001) Use the vehicle dock to hold and charge the CN4 while using it on a vehicle. AV9 Vehicle Dock (P/N 871-027-101) Use the vehicle dock to hold and charge the CN4e while using it on a vehicle.

  • Page 115: Default Configuration

    Default Configuration The following tables list the default values of the configuration settings supported on the CN4. If you restore the CN4 to factory default settings, the CN4 uses these values. The settings are grouped by function and reflect the organization of Intermec Settings.
  • Page 116 Scanner Setting Default Value Hardware Trigger Enable Turn Off After Good Read Enable/One-shot Trigger mode (area imagers only) Level Imager Setting Default Value Predefined Modes 1D and 2D Standard Sticky aimer LED duration 0 (disabled) CN4 Series Mobile Computer User’s Manual...
  • Page 117 Active Profile Profile 1 DHCP Enabled Import Root Certificates False Import User Certificates False Import Pac Files False Radio Measurement Radio Enabled Ethernet Adapter IP Settings DHCP Bluetooth Power Bluetooth Discoverable Disabled Bluetooth Connectable Enabled CN4 Series Mobile Computer User’s Manual...
  • Page 118 Scan Button Remapping (middle scan button) Scanner Power Profiles Standard Power Button Off when pressed Device Off (battery power) 2 minutes Display Off (battery power) 1 minute Device Off (external power) Disabled Display Off (external power) Disabled CN4 Series Mobile Computer User’s Manual...
  • Page 119 WAAS Disable Baud Rate 33600 Device Monitor Setting Default Value Poll Period 1 minute Backup Battery Charge Remaining Storage Load Memory Load Core Messaging Service Setting Default Value Keep Alive Ping Interval 30 seconds CN4 Series Mobile Computer User’s Manual...
  • Page 120 Appendix A — Specifications and Default Settings CN4 Series Mobile Computer User’s Manual...

  • Page 121: Keypads And Keystrokes

    Keypads and Keystrokes...

  • Page 122: Standard Characters

    2 2 c 2 2 2 c 3 3 c 3 3 3 c 4 4 c 4 4 4 c 5 5 c 5 5 5 c 6 6 c 6 6 6 CN4 Mobile Computer User’s Manual...
  • Page 123 9 9 9 9 c 1 2 c 1 2 2 c 1 2 2 2 c 1 3 c 1 3 3 c 1 3 3 3 c 1 4 c 1 4 4 CN4 Mobile Computer User’s Manual...
  • Page 124 1 7 7 7 7 c 1 8 c 1 8 8 c 1 8 8 8 c 1 9 c 1 9 9 c 1 9 9 9 c 1 9 9 9 9 CN4 Mobile Computer User’s Manual...

  • Page 125: Other Available Characters

    The next table lists both characters printed on the keypad overlays and hidden characters not printed on the overlays. Other Available Characters and Functions To Enter Numeric Keypad QWERTY Keypad Alphabetic Keypad ] b R ^ (caret) @ (ampersand) & (and) * (asterisk) : (colon) CN4 Mobile Computer User’s Manual...
  • Page 126 ] b C % (percent) . (period) + (plus) # (pound) ? (question mark) ] b g ] b Z ) (right parentheses) ‘ (single quote) ] b G ] b U _ (underscore) BackTab CapsLock Enter CN4 Mobile Computer User’s Manual...

  • Page 127: Language-Specific Characters

    Caps Lock is not enabled and that the orange and green modifier keys are not locked when you start. Note: These characters are not available on the CN4 numeric keypad. To type language-specific characters on the CN4e numeric keypad 1 Press to lock the green modifier key.
  • Page 128 Ê Ë Ę ì í î ï Ì Í Î Ï ł Ł ñ Ñ ò ó ô õ ö ő ø œ Ò Ó Ô Õ Ö Ő Ø Œ Þ ¶ þ ¶ CN4 Mobile Computer User’s Manual...
  • Page 129 Appendix B — Keypads and Keystrokes Language-Specific Characters (continued) Parent Character Variant Characters ® ® ş š ß Ş Š ß ţ Ţ ù ú û ü ű Ù Ú Û Ü Ű ý Ý ź ż Ź Ż CN4 Mobile Computer User’s Manual...
  • Page 130 Appendix B — Keypads and Keystrokes CN4 Mobile Computer User’s Manual...

  • Page 131: Index

    Index...
  • Page 132 – setting CDMA troubleshooting activation values table AutoRun carriers, supported AV6 vehicle dock, described MSID CN4 Series Mobile Computer User’s Manual...
  • Page 133 – phone SmartSystems console power management vibrate mode reading bar codes volume, for cell phone resetting volume, for general audio – screen – security, wireless console SIM card CN4 Series Mobile Computer User’s Manual...
  • Page 134 FTP server, using to install scan button locations, CN4 applications scan button locations, CN4e Funk security installing 802.1x applications described battery LEAP miniSD card profile, choosing SIM card InstallSelect, using to free up memory CN4 Series Mobile Computer User’s Manual...
  • Page 135 GSM/EDGE, activating applications making a call installing applications in mike and speaker, illustrated Microsoft security power management profiles, 802.1x described choosing turning on and off static WEP using when to use vibrate, enabling physical specifications CN4 Series Mobile Computer User’s Manual...
  • Page 136 Ready-to-Work indicator LED, removing features to free up described memory red battery LED, described upgrading with miniSD card regulatory approvals specifications reset, performing Bluetooth QD ID resource kits, for application electrical development environmental hardware physical power CN4 Series Mobile Computer User’s Manual...
  • Page 137 WPA with Funk, configuring bar codes, reading WPA security configuration with Funk operation with Microsoft turning the CN4 on and off WPA-PSK security with Funk with Microsoft upgrade files, downloading www.intermec.com upgrading downloads for CN4 operating system, overview...
  • Page 138 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2009 Intermec Technologies Corporation. All rights reserved. CN4 Mobile Computer User’s Manual *935-029-001* P/N 935-029-001...

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