Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
Page 2: Finding Information
Finding Information Documentation Updates Using Windows® Using Devices Using the Drivers and Utilities CD Fixing Problems Installing Parts Documentation Updates Documentation updates are sometimes included with your computer to describe changes to your computer or software. Always read these updates before consulting any other documentation because the updates contain the latest information.
Page 3: Using The Drivers And Utilities Cd
In Windows XP, click the Start button and click Help and Support. From the Help and Support window, click the link to access the user and system guides. In Windows 98 or Windows 2000, from the Windows desktop or Start menu, double-click the Dell User's Guides (or Dell Documents) icon.
Page 4 For detailed information on the computer parts and assemblies and how to remove and replace them, see the computer Service Manual on support.dell.com.
Page 5: About Your Computer
About Your Computer Front View Left Side View Right Side View Back View Bottom View Front View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Doing so can damage the computer or cause a fire.
Page 6: Display Latch
1 display latch touch pad 2 display battery bay 3 keyboard status lights 10 track stick/touch pad buttons 4 keyboard 11 track stick 5 microphone 12 power button 6 device status lights 13 AccessDirect button 7 module bay Display Latch Keeps the display closed.
Page 7: Device Status Lights
The green lights located above the keyboard indicate the following: Keyboard Status Lights Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. Keyboard The keyboard includes a numeric keypad as well as the Microsoft®...
Page 8: Module Bay
Module Bay You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, Zip drive, second hard drive, second battery, or Dell TravelLite™ travel module in the module bay. For more information, see "Using the Module Bay."...
Page 9: Power Button
If the computer stops responding, press and hold the power button until the computer turns off completely (this may take several seconds). Dell AccessDirect™ Button Press this button to launch a frequently used program, such as your default Internet browser. You can reprogram the button to launch a program of your choice.
Page 10: Pc Card Slot
1 security cable slot 2 speaker 3 hard drive bay 4 PC Card slot PC Card Slot The PC Card slot has two connectors that support various types of PC Cards, including modems and network cards. For more information, see "Using PC Cards."...
Page 11: Right Side View
Lets you attach a commercially available antitheft device to the computer. Instructions for installing antitheft devices are usually included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. Speakers Press the volume control keyboard shortcuts to adjust the volume of the integrated speakers.
Page 12: Modem Connector
1 modem connector 5 audio connectors 2 network connector 6 infrared sensor 3 S-video TV-out connector 7 speaker 4 air vent Modem Connector If you ordered the optional internal modem, connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer.
Page 13: Audio Connectors
Use this connector to connect the computer to a network. The green and yellow lights next to the connector indicate activity for both wired and wireless network communications. For information on using the network adapter, see the online network adapter documentation supplied with your computer.
Page 14 Attach headphones or speakers to the connector. Attach a microphone to the connector. Infrared Sensor The infrared sensor lets you transfer files from your computer to another infrared-compatible device without using cable connections. When you receive your computer, the infrared sensor is disabled. To enable the infrared sensor, see "Using the System Setup Program."...
Page 15: Back View
your infrared-compatible device or Windows Help or Windows Help and Support Center. Back View NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer before you disconnect an external device. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Doing so can damage the computer or cause a fire.
Page 16: Docking Connector
Connects a parallel device, such as a printer. You can also connect the optional floppy drive directly to the parallel connector using the optional floppy drive cable. Docking Connector NOTE: Docking devices may not be available in all countries. Connects the optional docking device. A docking device allows you to easily use external devices with your computer, such as an external keyboard, mouse, and monitor.
Page 17: Usb Connector
USB Connector Connects USB devices, such as a mouse, keyboard, or printer. Video Connector Connects an external monitor. See "Using the Display." AC Adapter Connector Connects an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer either turned on or off.
Page 18: Bottom View
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter from the computer, grasp the adapter cable connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
Page 19 1 Mini PCI card, modem, and memory module cover 2 device release latches 3 docking device latch Mini PCI Card, Modem, and Memory Module Cover Contains the memory module(s), optional modem, and optional Mini PCI card. See "Removing and Replacing Parts."...
Page 20: Help And Support Center
Microsoft® Windows® XP Features Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall Overview Based on an enhanced version of the Windows 2000 operating system, Windows XP is available in consumer and business editions: Windows XP Home Edition and Windows XP Professional.
Page 21 Click User and System Guides for information on using your Dell™ computer, including installed hardware devices and software.
Page 22 Click the Appearance tab. From the Windows and buttons dropdown box, select Windows Classic style. To customize color, font, and other classic desktop options, click Advanced. When you have completed your appearance selections, click OK. Clean Desktop Wizard Another feature of Windows XP is the Desktop Cleanup Wizard. The wizard runs 7 days after you first start your computer and every 60 days after that.
Page 23: Files And Settings Transfer Wizard
Notification Area Cleanup Over time, software icons tend to proliferate in the notification area, the area in the bottom right corner of the Windows desktop. Windows XP detects when icons in the notification area are not being accessed and hides them. A caret, or chevron, button indicates that there are hidden icons that can be viewed by selecting the button.
Page 24 devices, some older programs and devices may not be usable. Check the Microsoft Web site at www.microsoft.com for application programs and hardware devices known to be compatible. When buying new software and devices, look for those that are labeled as ready for Windows XP. If you encounter problems using an application program designed for an earlier Windows operating system, Windows XP provides a compatibility mode feature (see "Program Compatibility...
Page 25: System Restore
NOTE: Dell recommends that you make regular backups of your data files. System Restore does not monitor changes to or recover your data files. In the event the original data on the hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction, backup files are required to recover lost or damaged data.
Page 26 Event-triggered restore points are created before key changes are made to the system. System Restore automatically creates a restore point before the following events: Application installations - System Restore creates a restore point before you install an application program designed for Windows XP. You may wish to create a manual restore point before attempting to install an older program.
Page 27 Click the Start button, point to All Programs-> Accessories-> System Tools , and then click System Restore. Select Restore my computer to an earlier time and click Next>. The Select a Restore Point screen appears. The calendar on the left indicates in bold the dates on which restore points were created.
Page 28: How To Use Fast User Switching
then click Properties. Click the Drivers tab, and then click Roll Back Driver. User Accounts and Fast User Switching NOTE: Fast User Switching is the default user screen for both Home and Professional editions, but is disabled in Windows XP Professional when the computer is a member of a computer domain. Microsoft Windows XP includes a new feature that provides multiuser access to a single computer.
Page 29: How To Turn Off Fast User Switching
While most applications continue to run in the background during a fast user switch, multimedia applications do not. Because multimedia applications use resources that cannot easily be shared between different users on a single computer, those applications terminate during the user switch, allowing the new user to take full advantage of the multimedia capabilities.
Page 30: Network Setup Wizard
After initial operating system setup, the computer administrator or a user with administrator rights can create additional user accounts. To add users, perform the following steps: Click the Start button, and click Control Panel. In the Control Panel window, click User Accounts. In the User Accounts window under Pick a Task, click Create a new account.
Page 31: Internet Connection Firewall
Click checklist for creating a network. The checklist leads you through the steps necessary to set up a home or small office network and provides extensive references for each step. When you have completed the necessary connections and preparations, return to the Network Setup Wizard. Select the Internet connection method and click Next>.
Page 32: Using The Keyboard And Touch Pad
Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button Numeric Keypad Keyboard Shortcuts Touch Pad Track Stick Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Dell™ AccessDirect™ Button Press this button to launch a frequently used program, such as your default Internet browser.
Page 33: Numeric Keypad
Click the Start button, and then click Control Panel. Under Pick a category, click Printers and Other Hardware, click Keyboard, and then click the AccessDirect tab. Click Help, and follow the instructions. In Windows 98 and Windows 2000 Open the Control Panel window, and then double-click the Keyboard icon. Click the AccessDirect tab in the Keyboard Properties window.
Page 34: Keyboard Shortcuts
To temporarily disable the keypad so that you can use other functions of a dual-function key, press and the desired key, or press and the desired uppercase letter or shift function of the key. Keyboard Shortcuts System Functions Restarts (reboots) the computer Enables and disables the numeric keypad Enables and disables scroll lock Display Functions...
Page 35: Speaker Functions
Activates the power management mode of your choice. You can program this keyboard shortcut on the Advanced tab in the Power Options Properties (or Power Management Properties) window. In Windows® 98, you must first enable power management functions in the system setup program before using this keyboard shortcut.
Page 36: Touch Pad
In Windows XP, open the Control Panel, click Printers and Other Hardware, and then click Keyboard. In Windows 2000, open the Control Panel and double-click the Keyboard icon. Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display.
Page 37 Track Stick The track stick detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. To move the cursor, press the track stick. Press up or down to move the cursor to the top or bottom of the display screen.
Page 38: Customizing The Touch Pad And Track Stick
Changing the Track Stick Cap Your computer came with an additional track stick cap. You can purchase additional caps by visiting the Dell website at support.dell.com. You may need to change the track stick cap if it wears down from prolonged...
Page 39 Pull the cap off the track stick. Align the new cap over the square track stick post and gently press the cap down onto the post. Test the track stick to ensure that the cap is seated properly.
Page 40: About The Module Bay
Swapping Devices While Windows® Is Running About the Module Bay You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, Zip drive, second hard drive, second battery, or Dell TravelLite travel module in the module bay.
Page 41 Double-click the Safely Remove Hardware icon on the Microsoft Windows taskbar. Click the device you want to eject. Keep the display open, and tilt the computer back so that you can access the bottom of the computer. Slide and hold the latch release, and pull the device out of the bay. Insert the new device into the bay, and push it until you feel a click.
Page 42: Using A Battery
You can install an optional second battery in the module bay. With two fully charged batteries, you can double operating time. NOTE: Dell recommends that you connect your computer to an electrical outlet when writing to a CD. You can check the battery charge...
Page 43: Checking The Battery Charge
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 60°C (140°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care.
Page 44: Charging The Battery
The battery life span is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains.
Page 45: Installing A Battery
CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 4 minutes to complete the battery replacement. After 4 minutes, the computer shuts down and you will lose any unsaved data.
Page 46: Power Management Modes
Power Management Management Tips Power Management Modes Power Options Properties (Power Management Properties) Management Tips NOTE: "Using a Battery" for more information on conserving battery power. Connect the computer to an electrical outlet when possible because the battery life expectancy is largely determined by the number of times it is charged.
Page 47 NOTE: If the computer is running Windows 98, set power management options in the system setup program. Depending on how you set the power management options in the Advanced tab, use one of the following methods: Press the power button. Close the display.
Page 48: Power Schemes Tab
Power Schemes Tab The Power schemes pull-down menu displays the selected preset power scheme. Depending on your operating system, typical options are: NOTE: Dell recommends that you use the Portable/Laptop power scheme to maximize battery power. Portable/Laptop Home/Office Always On...
Page 49: Alarms Tab
The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected. Dell recommends that you continue to use these settings. "Using a Battery"...
Page 50: Hibernate Tab
Choose no action (None). To program these functions, click an option from the corresponding pull-down menu, and then click OK. Hibernate Tab NOTE: If the computer is running Windows 98, the Hibernate tab is not available. The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate support check box. Intel SpeedStep®...
Page 52: Using Pc Cards
Using PC Cards PC Card Types Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. The PC Card slot has two connectors that supports four combinations of cards: A single Type I or Type II card (using either the upper or lower PC Card connector) One Type I card and one Type II card (using either connector) Two Type I cards or two Type II cards...
Page 53: Removing A Pc Card Or Blank
You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. To install a PC Card, hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.
Page 54 Rotate the latch outward. Press in on the end of the latch. Gently remove the card. Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles.
Page 55: Traveling With Your Computer
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and then close the display. Use the optional Dell carrying case to pack the computer and its accessories together safely. Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
Page 56: Travel Tips
Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment. NOTICE: Do not check the computer as baggage. Travel Tips NOTICE: Do not move the computer while using the CD, DVD, or CD-RW drive. Doing so can result in loss of data.
Page 57 The technician will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer.
Page 58: About Passwords
PC Cards with encryption features. If you forget any of your passwords, contact your system administrator or call Dell. For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.
Page 59: Using An Administrator Password
If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell. NOTICE: If you disable the administrator password, the primary password is also disabled.
Page 60 The Drivers and Utilities CD for your computer is a bootable CD. Viewing Existing Asset Tag and Service Numbers Boot the computer using a bootable floppy disk or CD. Type cd c:\Dell\Util and press Type asset and press Assigning an Asset Tag Number...
Page 61 Boot the computer using a bootable floppy disk or CD. Type cd c:\Dell\Util and press Type asset and a space followed by the new number, and press For example, type the following command line and press asset 1234$ABCD& When the computer prompts you to verify the asset tag number, type y and press The computer displays the new or modified asset tag number and the service tag number.
Page 62 For security, you cannot set, change, or delete the owner tag if the primary or administrator passwords are set. Boot the computer using a bootable floppy disk or CD. Type cd c:\Dell\Util and press Type asset /o /d and press Asset Tag Options To use one of the asset tag options (see the following table): Boot the computer using a bootable floppy disk or CD.
Page 63: Solving Problems
Turn off the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light flashes rapidly orange, the battery may be defective. Contact Dell.
Page 64: Error Messages
Bad command or file name - Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. Cache disabled due to failure - The primary cache internal to the microprocessor has failed. Contact Dell.
Page 65 "Adding Memory." Disk C: failed initialization - The hard drive failed initialization. Run the Hard-Disk Drive tests as described in "Using Dell Diagnostics." Floppy drive 0 seek failure - The system configuration information may not match the hardware configuration. Run the Diskette tests as described in "Using Dell...
Page 66 Extended memory size has changed - The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. Gate A20 failure - A memory module may be loose.
Page 67 Program." Keyboard clock line failure - For external keyboards, check the cable connection. Run the Keyboard Controller test as described in "Using Dell Diagnostics." Keyboard controller failure - For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine.
Page 68 No boot sector on hard drive - The operating system may be corrupted. Contact Dell. No timer tick interrupt - A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using Dell...
Page 69 Then immediately exit the program. See "Using the System Setup Program." If the message reappears, contact Dell. Time-of-day clock stopped - The reserve battery that supports the system configuration settings may be dead. Connect your computer to an electrical outlet to charge the battery. If the problem...
Page 70: Video And Display Problems
Video and Display Problems If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, Dell recommends that you attach an external monitor to your computer.
Page 71: If The Display Is Difficult To Read
Check the light - When the light is blinking, the computer has power. If the light is blinking, the computer is in standby mode-press the power button to exit standby mode. If the light is off, press the power button. If the light is on, your power management settings may have caused the display to turn off.
Page 72: If Only Part Of The Display Is Readable
If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in "Using Dell Diagnostics." Then contact Dell. See "Error Messages" - If an error message appears, see "Error...
Page 73: Sound And Speaker Problems
Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell. Sound and Speaker Problems If you have a problem with integrated speakers NOTE: Fill out the Diagnostics Checklist as you perform the various printer checks.
Page 74 "Reinstalling Software." Run the Misc. PCI Devices diagnostic test - "Using Dell Diagnostics." If the tests complete successfully, the controller is functioning properly. If the problem persists, or if the tests do not complete successfully, contact Dell for technical assistance.
Page 75: Printer Problems
Swap the printer cable with a cable that you know is working. Turn on the printer and computer, and try again to print. If you print successfully, contact Dell for assistance in obtaining a new printer cable. Test the electrical outlet - Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Page 76: Modem And Internet Connection Problems
Check the printer - Run the printer self-test. If the test does not complete successfully, the printer is probably defective. Contact the printer manufacturer. Modem and Internet Connection Problems NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem.
Page 77 See your telephone directory for instructions on deactivating this feature. Then adjust the dial- up networking connection properties: Windows XP: Click the Start button and then click Control Panel. Click Printers and Other Hardware, and then click Phone and Modem Options. Click to highlight your connection type in the displayed list.
Page 78: Touch Pad Or Mouse Problems
If all commands receive responses, the modem is operating properly. NOTE: If you still have problems with a Dell-provided modem, contact Dell for technical assistance. If you have problems with a non-Dell–provided modem, contact the modem manufacturer. Touch Pad or Mouse Problems NOTE: Fill out the Diagnostics Checklist as you perform the various checks.
Page 79: Pc Card Problems
Test the mouse controller - To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. Reinstall the touch pad driver - "Reinstalling...
Page 80: External Keyboard Problems
See the documentation that came with the PC Card for instructions if a diagnostics test was provided with the card. If you have problems with a Dell-provided PC Card - Contact Dell. If you have problems with a PC Card not provided by Dell - Contact the PC Card manufacturer. External Keyboard Problems ®...
Page 81: Unexpected Characters
Run the keyboard diagnostics tests - See the PC-AT Compatible Keyboards tests in the Dell Diagnostics. If the tests indicate a defective external keyboard, contact Dell. Unexpected Characters Disable the numeric keypad: Press to disable the numeric keypad. Verify that the light is not lit.
Page 82 If a drive error message appears, see "Error Messages" for an explanation. Run the Diskettes tests as described in "Using Dell Diagnostics." If you cannot play a CD, CD-RW, or DVD NOTE: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD.
Page 83 If a drive error message appears, see "Error Messages" for an explanation.Run the IDE Drives tests as described in "Using Dell Diagnostics." If you cannot eject the CD, CD-RW, or DVD drive tray Ensure that the computer is off. Straighten a paper clip and insert one end into the eject hole at the front of the drive;...
Page 84: If You Hear An Unfamiliar Scraping Or Grinding Sound
If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running. Ensure that the disk or disc is inserted properly. If the CD-RW drive stops writing Disable standby mode in Windows before writing to a CD-RW - "Power Management."...
Page 85: Network Problems
Insert a bootable floppy disk or the Drivers and Utilities CD for your computer, and turn on the computer. Fill out the Diagnostics Checklist and run the IDE Drives tests as described in "Using Dell Diagnostics." Network Problems Check the network cable connector - Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack.
Page 86: A Solid Blue Screen Appears
Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.
Page 87: If You Drop Or Damage Your Computer
Replace the battery. Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell. If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer.
Page 89: Using The Display
Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Adjusting Brightness When the computer is running on battery power, you can conserve power by setting the brightness control to the lowest comfortable setting using the appropriate display keyboard shortcuts.
Page 90 As the resolution increases, icons and text appear smaller on the screen. NOTE: Dell recommends that you use only the Dell-installed video drivers, which are designed to offer the best performance with your factory-installed operating system. If the video resolution setting is higher than that supported by the display, the computer enters pan mode.
Page 91: When To Use The Dell Diagnostics
Dell's service and support personnel. If you are experiencing a problem with your computer, Dell recommends that you perform the checks in "Solving...
Page 92: Starting The Dell Diagnostics
Status messages that inform you whether test groups or subtests were completed successfully Error messages that appear if any problems are detected Starting the Dell Diagnostics Before you can start the Dell Diagnostics, reset your boot sequence and boot from the Drivers and Utilities CD for your computer. Turn off the computer.
Page 93 Quick Tests runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.
Page 94 Keys Explains the functions of all the keystrokes that can be used in Dell Diagnostics. Device Describes the test group that is presently highlighted in the Device Groups list on Group the main menu screen.
Page 95: Confirming The System Configuration Information
Versions Lists the version numbers of the subtests that are used by the Dell Diagnostics. Confirming the System Configuration Information When you boot your computer from your Drivers and Utilities CD, the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen.
Page 96: Cleaning Your Computer
Cleaning Your Computer Computer and Keyboard Display Touch Pad Floppy Drive CD, CD-RW, and DVD Drives NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning computer displays. Computer and Keyboard Shut down and turn off your computer, disconnect any attached devices, and disconnect them from their electrical outlets.
Page 97: Floppy Drive
Floppy Drive Use only a commercially available cleaning kit to clean your floppy drive. Such kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation. CD, CD-RW, and DVD Drives NOTICE: Always use compressed air to clean the lens in the drive. Never touch the lens. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, clean the discs.
Page 98: Reinstalling Software
Manually Reinstalling Drivers Overview Your Dell™ computer shipped to you with all of the drivers and utilities it needs to run correctly already installed-no further installation or configuration is needed. This section explains how to use the Dell Drivers and Utilities CD to reinstall drivers and utilities on your computer.
Page 99: Manually Reinstalling Drivers
A link or links appear(s) for the specific drivers or utilities used by your computer. Click the link of a specific driver or utility to display information about the driver or utility you want to install. Click the Install button (if present) to start the automatic installation. At the welcome screen, follow the screen prompts to complete the installation.
Page 100 System, and Device Type pull-down menus, and select Utilities from the Topic pull-down menu. A link or links appear(s) for the specific utilities used by your computer. Click Asset Tag. Click Extract. Unzip the Asset Tag utility on the Drivers and Utilities CD to the c:\dell\util directory on your hard drive.
Page 101: Removing And Replacing Parts
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.
Page 102: Adding Memory
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in your System Information Guide. Lift up the hard drive cover until you feel a click. Slide the hard drive out of the computer. Remove the new drive from its packaging.
Page 103 NOTE: Memory modules purchased from Dell are covered under your computer warranty. Save and close any open files, exit any open programs, and shut down the computer. If the computer is docked, undock it. Remove any installed PC Cards. Remove all...
Page 104 NOTICE: Handle memory modules by their edges, and do not touch the components on a module. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector. The module should pop up. Remove the module from the connector. NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "JDIM1 (DIMMA)"...
Page 105: Adding A Mini Pci Card
Before working inside your computer, read the safety instructions in your System Information Guide. If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
Page 106: Adding A Modem
Before working inside your computer, read the safety instructions in your System Information Guide. If you ordered the modem at the same time that you ordered your computer, Dell has already installed the modem for you. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
Page 107 Save and close any open files, exit any open programs, and shut down the computer. Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds and then disconnect any attached devices. Remove any installed PC Cards, batteries, and devices. To ground yourself, periodically touch an unpainted metal surface on the back of the computer while you work.
Page 108 1 pull tab 2 modem connector 3 modem cable Connect the modem cable to the modem. NOTICE: The connectors are keyed for correct insertion; do not force the connections. Align the modem with the screw hole(s) and press the modem into the connector. Install the screw(s) to secure the modem to the system board.
Page 109: Using The System Setup Program
Dell recommends that you write down the information for future reference. NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly.
Page 110: System Setup Screens
System Setup Screens The system setup screens display the current setup information and settings for your computer. Each screen is laid out with the system setup options listed at the left. To the right of each option is a field that displays the setting or value for that option.
Page 111: Changing Printer Modes
Press the down arrow key to highlight Fast IR or Slow IR. Dell recommends that you use Fast IR. If the infrared device cannot communicate with your computer, turn off the computer and repeat this procedure to change the setting to Slow IR.
Page 112 The Microsoft® Windows® operating system starts automatically. Follow the instructions on the screen while the infrared sensor driver is installing. At the end of the install process, click Yes to restart the computer. When your computer detects the presence of another activated infrared device, double-click the infrared icon that appears on the Windows taskbar.
Page 113: Specifications
Specifications Microprocessor Display System Information Keyboard PC Card Touch Pad Memory Track Stick Ports and Connectors Battery Communications AC Adapter Video Physical Audio Environmental Microprocessor C610 microprocessor type Intel® Mobile Pentium® III-M C510 microprocessor type Intel Mobile Celeron® L1 cache for C610 and C510 32 KB (internal) L2 cache for C610 512 KB...
Page 114 Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector PS/2 keyboard/mouse 6-pin mini-DIN connector 4-pin USB-compliant connector Infrared sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Docking 200-pin connector for a Dell™ docking device...
Page 115 S-video/TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable) Mini PCI Type IIIA Mini PCI card slot with Wi- Fi (802.11b) wireless support Modem RJ-11 port Network adapter RJ-45 port Communications Modem: Type v.92 capable 56K MDC Controller softmodem Interface internal AC 97 bus...
Page 116 Display Type (active-matrix TFT) for C610 XGA; SXGA+ computers Type (active-matrix TFT) for C510 computers Dimensions: Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolutions 1024 x 768 at 16.8 million colors (XGA);...
Page 117 Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Track Stick X/Y position resolution (graphics table mode) 250 count/sec @ 100 gf Size protrudes 0.5 mm higher than surrounding key caps Battery Type...
Page 118 AC Adapter Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 70 W or 50 W Rated output voltage 19.5 VDC Dimensions: Height...
Page 119 Environmental Temperature range: Operating 0°to 35°C (32° to 95°F) Storage –40°to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.9 GRMS using a random-vibration spectrum that simulates user environment Storage 1.3 GRMS using a random-vibration...
Page 120: Getting Help
Make a copy of the Diagnostics Checklist and fill it out. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. If the preceding steps have not resolved the problem, contact Dell.
Page 121: Autotech Service
AutoTech Service Dell's automated technical support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your...
Page 122: Technical Support Service
Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
Page 123: Before You Call
Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Page 124: Contacting Dell
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international...
Page 125 Customer Care Fax 11 4515 7138 City Code: 11 Aruba General Support toll-free: 800-1578 Australia (Sydney) E-mail (Australia): au_tech_support@dell.com E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 0011 Home and Small Business 1-300-65-55-33 Country Code: 61 Government and Business toll-free: 1-800-633-559...
Page 126 604 633 4966 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 673 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Online Order Status: www.dell.ca/ostatus Ontario) AutoTech (automated technical support) toll-free: 1-800-247-9362 International Access TechFax toll-free: 1-800-950-1329 Code: 011...
Page 127 Tech Support E-mail: cn_support@dell.com Country Code: 86 Tech Support Fax 818 1350 City Code: 592 Home and Small Business Technical Support toll-free: 800 858 2437 Corporate Accounts Technical Support toll-free: 800 858 2333 Customer Experience toll-free: 800 858 2060 Home and Small Business...
Page 128 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com E-mail: fin_support@dell.com International Access Code: 990 E-mail Support (servers): Nordic_support@dell.com Country Code: 358 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 City Code: 9 Relational Customer Care...
Page 129 Website: support.ap.dell.com E-mail: ap_support@dell.com International Access Code: 001 Technical Support (Dimension™ and Inspiron™) 296 93188 Country Code: 852 Technical Support (OptiPlex™, Latitude™, and Dell 296 93191 Precision™) Customer Service (non-technical, post-sales issues) 800 93 8291 Transaction Sales toll-free: 800 96 4109...
Page 130 Technical Support outside of Japan (Dimension and 81-44-520-1435 City Code: 44 Inspiron) Technical Support (Dell Precision™, OptiPlex™, and toll-free:0120-198-433 Latitude™) Technical Support outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) Faxbox Service 044-556-3490 24-Hour Automated Order Service 044-556-3801 Customer Care...
Page 131 (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com E-mail: tech_be@dell.com International Access Code: 00 Technical Support (Brussels, Belgium) 3420808075 Country Code: 352 Home/Small Business Sales (Brussels, Belgium)
Page 132 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access...
Page 133 E-mail (Australia): au_tech_support@dell.com International Access Code: 00 Home and Small Business 0800 446 255 Country Code: 64 Government and Business 0800 444 617 Sales 0800 441 567 0800 441 566 Nicaragua General Support 001-800-220-1006 Norway (Lysaker) Website: support.euro.dell.com E-mail Support (portable computers):...
Page 134 604 633 4949 International Access Transaction Sales toll-free: 800 6011 054 Code: 005 Corporate Sales toll-free: 800 6011 053 Country Code: 65 South Africa Website: support.euro.dell.com (Johannesburg) E-mail: dell_za_support@dell.com International Access Technical Support 011 709 7710 Code: Customer Care 011 709 7707...
Page 135 Vasby) E-mail: swe_support@dell.com International Access E-mail Support for Latitude and Inspiron: Code: 00 Swe-nbk_kats@dell.com Country Code: 46 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: City Code: 8 Nordic_server_support@dell.com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642...
Page 136 (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Technical Support toll-free: 1-800-822-8965 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133...
Page 137 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela...
Page 138: Regulatory Notices
Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A is typically for business or industrial environments.
Page 139 EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp? category_id=4117.
Page 140: Fcc Identification Information
FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: PP01L Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC Rules.
Page 141: Fax Branding
Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus).
Page 142: Modem Regulatory Information
Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards: EN 55022 - "Information Technology Equipment - Radio Disturbance Characteristics - Limits and Methods of Measurement."...
Page 143: Ce Mark Notice
(RF) interference, in which case the user may be required to take adequate measures. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
Page 144: New Zealand Telecom Warnings
New Zealand Telecom Warnings General "The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Page 145 Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY STAR® requirements as configured when shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the computer's power consumption beyond the limits set by the EPA's ENERGY STAR®...
Page 146 EN 55022 Compliance (Czech Republic Only) VCCI Notice (Japan Only) Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
Page 147 To determine which classification applies to your computer, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your computer's VCCI classification, read the appropriate VCCI notice.
Page 148: Class A Device
Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product-"(A)"...
Page 149: Class B Device
Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. MIC Class B Regulatory Label If the regulatory label includes the following marking, your computer is a Class B product. Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket).
Page 150 A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022.
Page 151 BSMI Notice (Taiwan Only) If you find a mark on the regulatory label on the bottom, side, or back panel of your computer, the following section is applicable:...
Page 153: Ergonomic Computing Habits
Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México,...
Page 154 Use a chair that provides good lower-back support. Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, touch pad, track stick, or external mouse. Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands when using an external mouse.
Page 155 Glossary A B C E F G H I K L M N P R U V W X Z AC - alternating current The form of electricity that powers your computer when you plug the AC adapter power cable into an electrical outlet.
Page 156 A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect the settings have on the computer, do not change the settings for this program. Also referred to as the system setup program. bit - The smallest unit of data interpreted by your computer.
Page 157 to play a CD. CD-RW drive - A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. cm - centimeter A metric unit of measure equal to 0.39 inch.
Page 158 dual display mode - A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD - digital versatile disc A disc usually used to store movies. DVDs are double-sided, whereas CDs are single-sided. DVD drives read most CD media as well.
Page 159 ESD - electrostatic discharge A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. extended display mode - A display setting that allows you to use a second monitor as an extension of your display.
Page 160 gravity A measurement of weight and force. GB - gigabyte A unit of data that equals 1024 MB (1,073,741,824 bytes) and measures drive storage capacity. graphics mode - A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts.
Page 161 I/O - input/output An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. IrDA - Infrared Data Association A standards organization which developed the specifications for infrared communication. IR sensor - infrared sensor A port that allows you to transfer data between the computer and IR-compatible devices without using a cable connections.
Page 162 wide area network (WAN). LCD - liquid crystal display The technology used by portable computer displays. line conditioners - A device that keeps a computer's power source at a constant level and can handle power interruptions (power sags). Line conditioners cannot protect against a complete loss of power. lockup - A condition during which your computer quits responding to keyboard and touch pad input.
Page 163 Dell recommends that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.
Page 164 network adapter - A chip that provides network capabilities. A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). ns - nanosecond A measure of time that equals one billionth of a second.
Page 165 RAM - random-access memory The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off your computer. readme file - A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.
Page 166 An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. service tag - A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer or technical support. setup program - A program that is used to install and configure hardware and software.
Page 167 standby mode - A power management mode that shuts down all unnecessary computer operations to save energy (also referred to as suspend mode). surge protectors - A device that prevents voltage spikes, which occur during electrical storms or following power interruptions, from entering a computer through the electrical outlet. Many surge protectors have a telephone jack for modem protection.
Page 168 programs and computer functions, such as the clock, volume control, and print status. text editor - A program that is used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
Page 169 video memory - Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode - A mode that describes how text and graphics are displayed on a monitor.
Page 170 XGA - extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768. Zip - A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe.

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