Foxtel IQ User Manual
Personal digital recorder
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Also See for IQ:
- Quick start manual (2 pages) ,
- Installation manual (44 pages) ,
- Setting up (2 pages)
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Table of Contents
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Summary of Contents for Foxtel IQ
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Page 1: User Guide
User Guide You'll love FOXTEL iQ... -
Page 2: Table Of Contents
For the safety ............6 Using Bookmarks ..........48 Getting Started ............ 7 Playlist ............... 49 Switching the FOXTEL iQ on and off ......7 Using a Playlist ............49 Changing channel ............7 Creating a Playlist ..........49 Blocked channels ............ 7 Playing out the Playlist ......... - Page 3 The FOXTEL Remote Control FOXTEL Takes you from the TV Guide (or Puts the FOXTEL iQ into or out of any FOXTEL Guide screen) to the standby last channel you were watching Takes you back to FOXTEL after active you have been using ‘AV mode’...
- Page 4 Important TV care information Do not allow a still image to be displayed on your TV screen for an extended period of time. This can cause a permanent residual image (‘burn-in’) remaining on your screen. Examples of still images include: - Channel logos and interactive invite icons;...
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Page 5: Welcome To Foxtel Iq
This includes all the FOXTEL services - from FOXTEL channels and the FOXTEL Guide, to FOXTEL Box Office. As well as this, the FOXTEL iQ allows you to record and play back TV programmes - allowing you to timeshift your favourite shows... -
Page 6: For The Safety
Do not place the FOXTEL iQ in an unventilated cabinet or on top of a ✘ unit which emits heat (e.g. a TV). -
Page 7: Getting Started
Getting started v Switching the FOXTEL iQ on and off Whenever you are not using the FOXTEL iQ you should put it into standby. You should not unplug it or switch it off at the power point. To put the FOXTEL iQ into standby, press S on the remote control. -
Page 8: What Is The Foxtel Guide
Getting started v What is the FOXTEL Guide? The FOXTEL Guide helps you to experience the most out of FOXTEL. It is an easy-to-use on-screen guide to the FOXTEL service. All of the FOXTEL Guide features are controlled by using the FOXTEL remote control. -
Page 9: Using The Remote Control With The Foxtel Guide
Using the FOXTEL remote control with the FOXTEL Guide Whichever section of the FOXTEL Guide you are looking at, you always use the remote control in the same way. To display any section of the FOXTEL Guide, press the... -
Page 10: Using The Remote Control To Record And Watch Programmes
Using the FOXTEL remote control to record and watch programmes The buttons on the FOXTEL remote control that you use to record and watch programmes are towards the centre of the remote control and are described below. These buttons can be used in the same... -
Page 11: Using The I-Search Banner
FOXTEL iQ to record a future programme. While the i-search banner is displayed, you can continue to watch the current channel. -
Page 12: Watching A Programme
R to record it. If the programme is on now, the FOXTEL iQ starts recording instantly. If it is on at a later time, the FOXTEL iQ will record the programme when it starts. The Record symbol (see right) displays on the i-search banner, next... -
Page 13: Displaying The I-Box
Getting started v Displaying the i-box While the i-search banner is displayed, you can view the i-box, which gives extra information about the programme listed in the i-search banner. While the i-search banner is displayed (see page 11), to view the i-box, press i. - Page 14 Suitable for adult viewers only - violent content. Suitable only for adult viewers aged 18 and over. – Not classified. Consumer advice codes Adult themes Drugs Horror Strong language Medical procedures Nudity Sexual scenes Violence Using the FOXTEL iQ...
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Page 15: Using Live Pause
(see page 93), and the lights on the playback indicator light up (see page 77). If you rewind back to the start of the recording, the picture freezes. If you fast forward to the end of the recording, the FOXTEL iQ takes you back to normal TV viewing. - Page 16 Getting started Using other FOXTEL Guide features while you are using Live Pause While you are using Live Pause, you can use the i-search banner (see page 11) to find out what is showing now and later. While you are using Live Pause, you cannot use TV Guide, Box Office, Active or the Personal Planner.
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Page 17: Using Instant Rewind
TV programmes. You can continue watching the entire programme from that point - Instant Rewind the FOXTEL iQ will continue recording until the end of the Playback symbol programme. Or you can press fast forward to catch up with normal TV again. -
Page 18: Foxtel Guide
The TV Guide provides you with a listing of all programmes available on all channels for the next seven days, making it easy to find the programmes you want to watch. To see the TV Guide, press tv guide on the FOXTEL remote control. TV listings are displayed as follows: All Channels - all programmes on all channels for today and the week ahead, listed by channel number. -
Page 19: Finding A Programme
Use the green button on your remote control to access Channel View (displays a single channel’s listings vertically). Press L or R to scroll through the channels. To display the i-box (see page 13), press i. To remove the All Channels listing, press back or FOXTEL. -
Page 20: Search Programmes
If you want to see a list of all the programmes showing at a particular time, you can search in programmes by time. To choose a programme by time, press tv guide, highlight ‘Programmes By Time’ and then press select. The Programmes By Time screen displays. Using the FOXTEL iQ... - Page 21 FOXTEL Guide Highlight one of the programme genres listed, then press select. The listings screen for that programme genre displays, with the programmes listed in the order they are showing. To move through the list of programmes, press U or D.
- Page 22 To search using Programmes by A-Z, use the remote to enter in the first letter of the programme you are looking for. To jump to a letter use the FOXTEL remote number buttons to enter the first letter of the programme; for example press the 3 button to jump to programmes starting with ‘d’...
- Page 23 FOXTEL Guide Note A programme may not be listed under the first word of the title if the first word is “The” or “A”. If the first word of a programme title is “The” or “A”, try searching the listings using the second word. For example, to find “The Matrix”...
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Page 24: Channel View
Listings for a single channel appear vertically. Press L or R to scroll through the channels. To move through the list of programmes press U or D. Enter the channel number using the remote control number buttons to display that channel’s listings. Using the FOXTEL iQ... -
Page 25: Favourites
FOXTEL Guide v Favourites If you want to see a listings grid of your favourite channels press the yellow button on your remote control. If you have setup your favourite channels (see page 73) the screen shown below will appear with all your favourite channels listed. -
Page 26: Choosing A Programme To Watch Or Set A Reminder For
Guide you want to record, highlight it then press R. If the programme is on now, the FOXTEL iQ starts recording instantly. If it is on at a later time, the FOXTEL iQ will record the programme when it starts. -
Page 27: On Demand
FOXTEL FIRST Service The FOXTEL FIRST service has a mix of titles provided by channels at no additional cost to showcase their programming. To look at the FOXTEL First screen, highlight ‘FOXTEL First’ in... - Page 28 ON DEMAND FOXTEL BOX OFFICE NEW To look at the ‘FOXTEL BOX OFFICE NEW’ screen press on demand then highlight ‘FOXTEL Box Office New’ and press select. Now Showing - movies on now or starting within the next three hours;...
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Page 29: Purchasing A Foxtel Box Office Title
Adult - Adults Only Select programmes. Purchasing a FOXTEL Box Office title You can order a FOXTEL Box Office title to watch or record as follows: From the FOXTEL Box Office screen, choose a FOXTEL Box Office listings screen, (highlight your choice then press select). - Page 30 ON DEMAND Recording a FOXTEL Box Office title If you pressed R, and the FOXTEL Box Office title is about to start, the FOXTEL iQ starts recording. If the programme is on at a later time, it is added to the Personal Planner.
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Page 31: Personal Planner
FOXTEL iQ to record in the future; all the programmes for which you have set a reminder. - Page 32 Keep symbol - shows that a recorded programme or a programme selected for future recording has been marked to ‘Keep’. This means that the programme will not be automatically deleted, for example when the FOXTEL iQ’s disk is nearly full. Using the FOXTEL iQ...
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Page 33: Search
‘Keep’ button to mark it to ‘Keep’. This means that the programme will not be automatically deleted, for example when the FOXTEL iQ’s disk is nearly full. You can also press the blue button to remove the ‘Keep’ setting, but note that if Kept programmes are PIN-protected (see page 60) you must enter your PIN to do so. -
Page 34: The Foxtel Iq's Disk Space
FOXTEL iQ will still start recording at the correct time. However, if a programme start time changes by more than six hours,... -
Page 35: Deleting A Programme From The Personal Planner
Personal Planner Deleting a programme from the Personal Planner If you wish to remove a programme from the Personal Planner, you can do so as follows: Highlight the programme, then press the yellow button. To remove a series link, highlight the last episode in the Planner that is part of the Series Link and press the green button: the series link icon will be removed. -
Page 36: Watching A Programme When You See The Reminder
Notes In order for reminders to be displayed, the FOXTEL iQ must be switched on and you must be watching FOXTEL. You can change the settings for when the reminder displays (see page 62). -
Page 37: Reminder Clashes
Personal Planner Reminder clashes If a programme you have selected for a reminder is on at the same time as another reminder you have previously selected, a message will appear asking you what you want to do. To keep all the programmes in the Personal Planner, press select. -
Page 38: Recording Programmes
R once, then press R again to confirm the recording. The Record symbol FOXTEL iQ starts recording. Also, a Record symbol (see right) displays next to the programme and the FOXTEL iQ adds the programme to the Personal Planner (although the Personal Planner does not display). -
Page 39: Using The Foxtel Iq While You Are Recording A Programme
Personal Planner, but it is marked as ‘Part recorded’. Using the FOXTEL iQ while you are recording a programme. The FOXTEL iQ is very versatile! All the following combinations are possible. You can: record one programme, and at the same time watch a different programme. -
Page 40: Recording Clashes
Recording programmes Recording clashes When you select a programme to record, the FOXTEL iQ checks whether it is on at the same time as any other programmes you have previously selected for recording. If more than two selected programmes are on at the same time, this creates a clash. The... - Page 41 If a programme’s start time changes, the Personal Planner is automatically updated. If the new time(s) cause a recording clash, the FOXTEL iQ automatically records in full whichever programme starts earlier, then will part-record any other programme(s) if they are still showing.
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Page 42: Disk Space Warning
FOXTEL iQ may need to delete some programmes to make space for the new programme. Depending on the settings (see page 63), the FOXTEL iQ may do this automatically. However, if you have set ‘Disk Space Management’ (see page 64) to ‘Manual’, then you will see the following message: Press back to remove the message, then use the Personal Planner to delete some recorded programmes (see page 35). -
Page 43: Custom Record And Link
Some channels, for example radio channels, do not provide programme listings in the i-search banner or TV Guide. However, you can still use the FOXTEL iQ to record these channels, by using the Setup screens to set up the recording. - Page 44 If you selected Daily, Mon-Fri or Weekly in step 5, the Series Link symbol (see right) displays next to the Record symbol to show that the recording will take place more than once. You can press i to check details of when the recordings will take place. Using the FOXTEL iQ...
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Page 45: Watching Recordings
Watching recordings v Watching recordings You use the Personal Planner (see page 31) to choose recorded programmes you want to watch. Press planner. Use U and D to choose a recorded or recording programme. Note that these may be marked as Recorded , Part recorded , Recording or Viewed . -
Page 46: Instant Playback
93. Playback indicator During playback (or fast forward or rewind), the playback indicator on the FOXTEL iQ’s front panel lights up to show you what is happening. For more information about the playback indicator, see page 77. During playback... -
Page 47: Watching Recordings Of Restricted Programmes Or Blocked Channels
Whenever a programme is playing or is paused, you can fast forward and rewind at any of four different speeds. To rewind , press the rewind button on the FOXTEL remote control. The rewind x2 symbol displays. The number shows you the speed... -
Page 48: Using Bookmarks
‘Page Up’ and green ‘Page Down’ buttons. To remove a bookmark, highlight it, then press the yellow ‘Delete’ button. The updated list is redisplayed with the bookmark removed. Using the FOXTEL iQ... -
Page 49: Playlist
When you have selected all the programmes you want to add to the Playlist, press play or select. The FOXTEL iQ then checks that none of the programmes are restricted programmes or are from blocked channels (see page 56). If... - Page 50 (see page 13). Make sure you do not press any button on the remote control, as this will stop the Playlist process. However, if you want to stop the Playlist process at any time, press any button. Using the FOXTEL iQ...
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Page 51: Active
Active v Active Active allows you to: launch additional interactive services, when these are available; display the Setup screens. The Setup screens are described in the next section - see page 54. -
Page 52: Setup
Using the Setup banner You use the Setup banner to make temporary changes to the way the FOXTEL iQ works with your TV. Theses settings are: Programme Display - to set how programmes transmitted in different formats display on your TV;... - Page 53 Setup 16:9 Programme Display (setting for standard TVs) This setting controls how widescreen (16:9) programmes display on a ‘standard’ (4:3) TV. This item is only available if your TV Type is standard (4:3) (see page 69). Centre Cut The centre portion only of any widescreen (16:9) transmissions will display.
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Page 54: Using The Setup Screens
Parental Control settings, to restrict the viewing and/or purchase of certain programmes, channels and Box Office programmes; change the Personal Planner settings; change your FOXTEL settings, to control how the FOXTEL iQ makes recordings; set up recordings for channels without programme listings (see page 43);... -
Page 55: Changing The Parental Control Settings
Using your PIN To use the Parental Control screens, you must enter your four- digit PIN. When you first use the FOXTEL iQ, your PIN is ‘1234’. In order to make your PIN secret, you should change it to a different number that you find easy to remember (see page 59). -
Page 56: Blocking Channels
Blocking Channels The Blocked Channels screen lets you block certain channels. Whenever you are watching FOXTEL channels, in order to view a blocked channel, you must enter your PIN. You must also use your PIN to watch a recording of a programme on a blocked channel. -
Page 57: Setting Viewing Restrictions
Setup Setting Viewing Restrictions The Viewing Restrictions screen lets you select the Parental Rating categories you want to restrict, so that those who do not know your PIN cannot watch programmes broadcast at a restricted classification. From the Parental Control screen, highlight ‘Viewing Restrictions’, then press select. -
Page 58: Setting Purchase Restrictions
Viewing restrictions work only if the broadcaster provides classification category information. FOXTEL is not responsible for channels providing incorrect classification information. Setting Purchase Restrictions The Purchase Restrictions screen lets you choose whether or not you need to enter your PIN to purchase a Box Office programme. -
Page 59: Setting The Adult Filter
Setup Setting the Adult Filter The Adult Filter allows you to block the titles and synopses for all ‘R’ classified programmes, so that those who do not know your PIN cannot view the programme information. From the Parental Control screen, highlight ‘Adult Filter’ and then press select. -
Page 60: Changing Your Pin
Enter your new 4-digit PIN again. A message displays to confirm you have changed your PIN. If you need further assistance with changing your PIN, call FOXTEL on 131 999 (7:30am - 11pm AEST). Using the FOXTEL iQ... -
Page 61: Setting Your Foxtel Pin Settings
Setup Setting your FOXTEL PIN settings The FOXTEL PIN Settings screen lets you choose whether or not you need to enter your PIN to delete a programme that has been marked to ‘Keep’ in the Personal Planner (see page 32). -
Page 62: Changing The Tv Guide Settings
Changing the TV Guide settings You use this screen to change the display of your reminders, the colour of the FOXTEL Guide, the default settings for TV Guide Grid Video and Planner Search Video and the default order for Planner Search. -
Page 63: Changing The Foxtel Settings
You use this screen to change various settings relating to how the FOXTEL iQ records programmes, to: change the way in which the FOXTEL iQ manages your recordings, when disk space is running low; change the length of time of the Instant Rewind recording;... -
Page 64: Disk Space Management
To confirm your changes, highlight ‘Save New Settings’ then press select, or to cancel, press back. Disk Space Management You use this item to change the way in which the FOXTEL iQ manages your recordings when disk space is running out. You can choose one of three settings: Automatic –... -
Page 65: Instant Rewind
Setup Instant Rewind This is the length of time of the recording the FOXTEL iQ automatically makes of the channel you are currently viewing. For more information, see ‘Using Instant Rewind’ on page 13. You can choose one of five settings: ‘Off,’ ‘5’, ‘15’, ‘30’ or ‘60’... -
Page 66: Front-Panel Recording/Playback Indicator
Front-panel recording/playback indicator You can change the way in which the playback indicator (see below) on the FOXTEL iQ’s front panel lights up. Three settings are available: Standard – the recording, play and/or circular indicators light up if recording and/or playback is in progress. -
Page 67: Energy Saving Level
FOXTEL iQ. There are three modes (‘Low’, ‘Medium’, ‘High’) which determine how long the FOXTEL iQ will be idle before it goes into standby and spins down the hard disk. The hard disk will automatically spin back up for recordings which will be unaffected. -
Page 68: Using The Advanced Settings
However, the Advanced Settings screens can be useful if, for example, you buy a new TV and you want to make sure the FOXTEL iQ makes the best use of the new TV’s features. To use the Advanced Settings screens, press active on the remote control. -
Page 69: Picture Settings
‘By TV’ allows your TV to control how the picture is displayed, provided that your TV is capable of controlling the picture, and that the FOXTEL iQ is connected to your TV via a SCART to SCART lead. TV Type 4:3 * Setting for ‘standard’... - Page 70 HDCP. No Warnings, Disable Only HDCP Status HDMI Off, This setting displays the results of the test for HDCP HDCP Successful, support in your television via the HDMI connection. HDCP Failed Using the FOXTEL iQ...
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Page 71: Audio And Language Settings
Controls the audio output on the SCART lead. Background music On *, Off Controls whether or not music will play while you look at the FOXTEL Guide. Incorrect PIN signal On *, Off Controls whether or not a ‘beep’ noise will sound if you enter an incorrect PIN. -
Page 72: System Details
To see details of the FOXTEL iQ, including the FOXTEL iQ model number, manufacturer and the FOXTEL Smartcard number. Signal Test To see the quality of the signal the FOXTEL iQ is receiving from the satellite or cable input. System Test To check that the FOXTEL iQ is properly connected to your telephone line. -
Page 73: Favourite Channels
Favourite Channels The Favourite Channels screen lets you set your Favourite channels. When you are watching FOXTEL you are able to search through your Favourite channels by pressing the yellow button. From the Setup screen, highlight ‘Favourite Channels’, then press select. -
Page 74: Extra Information
FOXTEL iQ to be shared with another item of equipment. This item is referred to as the ‘loop-through unit’ as it is connected to the back of the FOXTEL iQ rather than directly to the television. Usually this is the VCR. -
Page 75: Replacing The Batteries In The Remote Control
To replace the batteries, insert two AA batteries as follows: symbol Hold the upper, silver part, of the FOXTEL remote control in one hand. With your other hand, push the catch on the battery cover upwards and remove the cover by pulling it outwards. -
Page 76: Foxtel Iq
S button Lights up green if the FOXTEL iQ is receiving a signal To switch the FOXTEL iQ into or Lights up red when the FOXTEL iQ is in standby out of standby... -
Page 77: Understanding The Playback Indicator
Circular Indicator The circular indicator is used to show playback . It does not light up when the FOXTEL iQ is recording (unless you are watching a recorded programme at the same time). If you press pause, it lights up in a full circle. -
Page 78: Rear View
* Cable and satellite inputs The number of signal inputs on the FOXTEL iQ depends on whether it is for cable or satellite signals. The satellite FOXTEL iQ (shown on this page) has two signal inputs. You must connect a signal cable to each of these. -
Page 79: Connections To The Foxtel Iq
FOXTEL iQ and then insert the external power supply adapter into the power point. The only way to disconnect the FOXTEL iQ from the power supply is to remove the external power supply adapter from the power point (i.e. not by removing the 12 Volt lead from the FOXTEL iQ). Therefore you must install the FOXTEL iQ near to the power point, which should be easily accessible. -
Page 80: Connecting To The Tv And Video Recorder
TV (SDTV), or a high-definition TV (HDTV) and video recorder. Other connection set-ups are possible. The diagram shows a cable FOXTEL iQ. For a diagram showing the satellite FOXTEL iQ rear view, and information about its signal inputs, see page 78. -
Page 81: Optional Audio Connections
The FOXTEL iQ Optional audio connections This diagram shows the optional audio connections you can make to obtain improved quality sound. You can connect to stereo audio equipment as shown, or alternatively, if your TV and/or video recorder has the correct input connectors, you can connect to these as required. -
Page 82: Solving Problems
Solving problems v Using the Help channel The Help channel can be accessed via the FOXTEL Guide on channel 999. The channel contains tutorials on how to use the FOXTEL service, hints, tips as well as troubleshooting advice. The Help channel is closed captioned enabled. -
Page 83: On-Screen Messages
If one of the following messages appears on your TV screen, make a note of the number that appears with the message (for example, F001). If you need to call your service provider (e.g. FOXTEL or TELSTRA) for assistance, please have the number handy so they can help you as quickly as possible. - Page 84 If the problem continues please switch the FOXTEL box. Please insert have put the wrong iQ off at the power supply and then turn back on. the correct FOXTEL FOXTEL Smartcard in If the problem persists call FOXTEL on 131 999.
- Page 85 FOXTEL iQ and the telephone point is properly line is connected. operating telephone plugged in. Always switch the FOXTEL iQ off at the Press select to line. power supply before plugging or unplugging any continue or press other equipment.
- Page 86 31. programmes at the same time. [...] is not available. You may need Please call FOXTEL on 131 999 for assistance. Call your service to update your provider to upgrade subscription, or there your FOXTEL may be an unexpected subscription.
- Page 87 The FOXTEL iQ is Wait for the FOXTEL iQ to resolve the problem; Please wait. attempting to resolve a if it is not resolved call FOXTEL on 131 999 for system fault. assistance. You cannot remove You have attempted to...
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Page 88: General Problems
AV channel on your TV. If the FOXTEL iQ is connected to your TV via an RF lead only, try selecting the appropriate ‘channel for digital TV’. If you do not have a ‘channel for digital TV’, contact your FOXTEL provider for advice. - Page 89 Make sure you point the remote control directly at isn’t working. the remote control and the FOXTEL iQ and that nothing is between it and the FOXTEL iQ. the FOXTEL iQ. The ir receive light on the FOXTEL iQ’s front panel should flash each time you press a remote button.
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Page 90: Specification
INPUT 1 and 2 2 x IEC 169-24 F-type female (Satellite FOXTEL iQ) The model number, serial number and electrical rating of the FOXTEL iQ are on a label on its base. The product complies with the following safety standards: - AS/NZS 60065:2000... -
Page 91: Glossary
Widescreen - 16:9 programme on a 16:9 TV Enhanced Dolby Digital sound. If you have used the ‘OPTICAL AUDIO OUT’ or ‘DIGITAL AUDIO OUT’ connectors to connect the FOXTEL iQ to audio equipment with Dolby Digital decoding capabilities, you can select this option for enhanced sound (see page 71). - Page 92 An on-screen symbol which shows you what the FOXTEL iQ is doing. See page 93. Playback indicator This display, on the FOXTEL iQ’s front panel, lights up to show you what the FOXTEL iQ is doing. See page 77. RF lead...
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Page 93: On-Screen Symbols
On-screen symbols The following symbols appear on your TV screen while you are using the FOXTEL iQ. They are explained throughout this User Guide, but here is a handy reference of what each symbol means. Play (during playback from the Personal Planner) The green ring rotates clockwise. - Page 94 Skip back The green ring does not move. The number shows the number of minutes since the start of the recording. Note No playback symbols appear on-screen while the i-search banner or i-box is displayed. Using the FOXTEL iQ...
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Page 95: Customer Information Card
- FOXTEL will change the way you watch television forever! Below is some useful information regarding the FOXTEL setup. If calling FOXTEL on 131 999, be sure to have these details ready so we can assist you promptly with your enquiry. -
Page 96: Before Calling Foxtel
If not, tighten the FOXTEL iQ tightly secured? FOXTEL cable to the wallplate and the FOXTEL iQ Are the leads from the FOXTEL iQ to the TV If not, connect the connected? leads Try performing a ‘soft re-boot’ of the FOXTEL iQ. To... - Page 97 502-1215402...
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Questions and answers
IQ5. just installed ; clashes when recording just 2 programmes;
The Foxtel iQ does not clash when recording two programs. However, if more than two programs are scheduled to record at the same time, a recording clash occurs. The system notifies the user about the clash and suggests which previous recordings to cancel to allow the new selection. Users can either accept the suggested cancellations, cancel the new selection, or choose which recordings to cancel through the "Advanced Options" menu.
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My IQ5 box has been removed in anticipation of terminating Foxtel On changing our mind the box has been restored but now we get the message that it s not connected to the internet although the wiring is correct and the internet is working elsewhere. How do I overcome the problem?
To fix the internet connection issue on your Foxtel IQ5 box after a restore, try the following steps:
1. Check Wi-Fi Band – The IQ5 box may have issues with the 5GHz Wi-Fi band. Try switching your router to the 2.4GHz band and reconnecting.
2. Reconnect to Wi-Fi – Go to the settings menu, forget the Wi-Fi network, and then reconnect by entering the password manually.
3. Use Ethernet – If possible, connect the IQ5 box directly to your router using an Ethernet cable for a more stable connection.
4. Remove Hard Drive – Some users report slow wireless speeds when the hard drive is connected. Disconnect it and check if the speed improves.
5. Restart Modem and IQ5 Box – Power off both the modem and the IQ5 box, wait a few minutes, then turn them back on.
6. Contact Foxtel Support – If issues persist, reach out to Foxtel for further troubleshooting or a possible replacement.
These steps should help restore and stabilize your IQ5 box's internet connection.
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IQ5 gives no signal on tv but works on other tv. Checked tv and all HDMI ports working fine but still no signal from IQ5.
The Foxtel IQ5 may give no signal on one TV but work on another due to a signal issue from one of the outputs of the dual LNB. Possible causes include a faulty LNB, cabling problems, or bad connections. If a splitter or multiswitch is present in the cable setup, it could also be causing the issue. Checking and replacing faulty components or ensuring proper connections may resolve the problem.
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