Toyota Camry Hybrid 2012 Warranty & Maintenance Manual
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Toyota Camry Hybrid 2012 Warranty & Maintenance Manual

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www.toyota.com
Printed in U.S.A. 10/11
11-TCS-04871
CAMRY HYBRID
2 0 1 2
00505-12WMG-CAMH
WARRANTY &
MAINTENANCE GUIDE

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  • Page 1 CAMRY HYBRID www.toyota.com 2 0 1 2 WARRANTY & MAINTENANCE GUIDE Printed in U.S.A. 10/11 11-TCS-04871 00505-12WMG-CAMH...
  • Page 2 If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher. Toyota recommends having maintenance and repairs for your Camry Hybrid performed by an authorized Toyota dealership. To locate your nearest authorized Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331...
  • Page 3 Toyota’s official Web site, www.toyota.com. decision to select Toyota. We want you to enjoy owning your Toyota We wish you many miles of safe and as much as you enjoy driving it. This pleasurable driving, and we look forward booklet is designed to help.

  • Page 4: Table Of Contents

    Table of Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty Your Responsibilities Operation and Maintenance...
  • Page 5 Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification...

  • Page 6: Introduction

    Satisfaction Down the Road t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability Toyota is an important part of your and peace of mind throughout their life and something you depend on every ownership experience.

  • Page 7: The Immobilizer Key

    The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the...
  • Page 8 Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from a qualified independent automotive restricted-access database. These...

  • Page 9: Transportation Assistance

    Toyota. We also dealer or owner scheduling conflicts. know how disruptive the loss of The Transportation Assistance Policy transportation can be to your daily routine.

  • Page 10: If You Need Assistance

    (located on the driver’s side When you call, please have your vehicle corner of the dashboard, under the identification number, the current mileage window) on your Toyota and the names of your • Current mileage on your vehicle selling and servicing dealerships. •...
  • Page 11 If You Need Assistance California residents: Toyota offers you This information about the Dispute assistance through an arbitration program Settlement Programs is correct as of the called the California Dispute Settlement date of printing. However, the programs Program (CDSP). A brochure about the may be changed without notice.

  • Page 12: Warranty Coverages At A Glance

    Warranty Coverages at a Glance Introduction...
  • Page 13 Warranty Coverages at a Glance Introduction...

  • Page 14: Your Warranties In Detail

    The decision whether a part should be year Camry Hybrid vehicles distributed by repaired or replaced will be made by the Toyota that are originally sold by an servicing Toyota dealership and/or Toyota. authorized dealer in the United States and...

  • Page 15: New Vehicle Limited Warranty

    Toyota, subject to Transaxle/Motor/Generator the exceptions indicated under “What Is Not Covered” on pages 14-15. Case and all internal parts, transaxle mounts, seals and gaskets.

  • Page 16: What Is Not Covered

    • Fire, accidents or theft system supplied by Toyota, subject to the • Abuse or negligence exceptions indicated under “What Is Not • Misuse — for example, racing or Covered”...
  • Page 17 Toyota does not authorize any person to create for it Salvage or Total-Loss Vehicles any other obligation or liability in Any vehicle that has ever been issued a connection with this vehicle.

  • Page 18: Dispute Resolution

    New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act.

  • Page 19: Federal Emission Control Warranty

    • Your vehicle fails to meet applicable under the terms of the Basic Warranty, emissions standards as determined by Toyota provides coverage of three years or an EPA-approved emissions test. 36,000 miles, whichever occurs first. • This failure results or will result in Specific components may have longer some penalty to you —...
  • Page 20 Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST Air/Fuel Metering System These warranty obligations do not apply to failures or noncompliance caused by: • Air/fuel ratio feedback control system • • The use of replacement parts not Electronic fuel injection system certified in accordance with components...
  • Page 21 Federal Emission Control Warranty Hybrid System Positive Crankcase Ventilation (PCV) System • Battery control module (battery • voltage sensor) (8/80)* Oil filler cap • • Battery thermistor PCV valve or orifice • Generator Other Parts Used in Above • Hybrid battery* Systems •...

  • Page 22: Replacement Parts

    To ensure optimum performance and the required maintenance indicated in the maintain the quality built into your Owner’s Manual and this booklet. Toyota vehicle’s emission control systems, Toyota will not deny a warranty claim solely recommends the use of Genuine Toyota...
  • Page 23 30 days (unless a shorter period is Attn: Warranty Complaints required by law). If your claim is denied, 401 M Street SW Toyota will notify you in writing of the Washington, D.C. 20460 reason within the same period. If we fail Vehicles equipped with a California...

  • Page 24: Dealer Certificate

    Federal Emission Control Warranty DEALER CERTIFICATE and use, Toyota will remedy the We (the dealership) want you to know that at the time your new Toyota vehicle is nonconformity free of charge under being delivered: the terms of the Emission Performance Warranty.

  • Page 25: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...

  • Page 26: Warranty Coverage

    • all necessary repairs and adjustments If your vehicle fails a smog-check test, will be made by Toyota to ensure that all necessary repairs and adjustments your vehicle passes the test. This is will be made by Toyota to ensure that your Emission Control System your vehicle passes the test.
  • Page 27 • Engine control computer (engine You are responsible for presenting your control module) vehicle to a Toyota dealership as soon as • Throttle body a problem exists. The warranty repairs should be completed in a reasonable Air Induction System amount of time, not to exceed 30 days.
  • Page 28 These warranty obligations do not apply to You are responsible for performance of failures or noncompliance caused by: the required maintenance indicated in the Owner’s Manual and this booklet. Toyota • The use of replacement parts not will not deny a warranty claim solely...
  • Page 29 However, use required by law). If your claim is denied, of replacement parts that are not Toyota will notify you in writing of the equivalent in quality to Genuine Toyota reason within the same period. If we fail...
  • Page 30 California Emission Control Warranty REPAIR DELAYS IF YOU HAVE QUESTIONS If a Toyota dealership is unable to If you have questions or concerns about complete repairs on your vehicle within your vehicle’s California emission warranty 30 days, you may have the repairs made coverage, please follow the steps under Toyota’s provisions for emergency...

  • Page 31: Tire Limited Warranty

    The tires that come as original equipment Bridgestone/Firestone on your vehicle are warranted by their 535 Marriott Drive manufacturer and not Toyota. A separate Nashville, TN 37214 warranty statement for the tires is in your Bridgestone: (800) 847-3272 glove box.

  • Page 32: Your Responsibilities

    You can be confident you’re getting the best possible service for your vehicle show that you maintained your vehicle. However, damage or failures caused by when you take it to a Toyota dealership. lack of proper maintenance are not covered under warranty. Your Responsibilities...
  • Page 33 Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications.

  • Page 34: Obtaining Warranty Service

    In the United States, U.S. If your vehicle is inoperable or unsafe to Territories and Canada drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S.
  • Page 35 Notes Your Responsibilities...

  • Page 36: The Importance Of Scheduled Maintenance

    Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. Maintenance Log...

  • Page 37: Maintaining Your Warranty

    Information portion of this booklet. maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle.

  • Page 38: Using The Maintenance Log Charts

    The dealership will mark the dealer service vehicle’s exact specifications. When you verification area with the following stamp go to a Toyota dealership, you can be (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians.

  • Page 39: Special Operating Conditions

    SuperChrome and Alloy Wheel Care In addition to standard maintenance items, the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions.

  • Page 40: Maintenance Log

    Maintenance Log 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires brake pads/discs...
  • Page 41 Maintenance Log 15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 42 Maintenance Log 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 43 Maintenance Log 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid __ Front differential oil __ Ball joints and dust covers __ Fuel lines and connections, fuel tank...
  • Page 44 Maintenance Log 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires brake pads/discs...
  • Page 45 Maintenance Log 45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 46 Maintenance Log 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 47 Maintenance Log 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid __ Front differential oil __ Ball joints and dust covers __ Fuel lines and connections, fuel tank...
  • Page 48 Maintenance Log 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires brake pads/discs...
  • Page 49 Maintenance Log 75,000 miles or 90 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 50 Maintenance Log 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 51 Maintenance Log 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Automatic transmission fluid __ Front differential oil __ Ball joints and dust covers __ Fuel lines and connections, fuel tank...
  • Page 52 Maintenance Log 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Replace engine/inverter coolant brake pads/discs...
  • Page 53 Maintenance Log 105,000 miles or 126 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 54 Maintenance Log 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 55 Maintenance Log 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following: __ Automatic transmission fluid __ Front differential oil __ Ball joints and dust covers...

  • Page 56: Explanation Of Maintenance Items

    Explanation of Maintenance Items Brake Lines and Hoses he following descriptions are provided to give you a better Visually inspect for proper installation. understanding of the maintenance Check for chafing, cracks, deterioration items that should be performed on your and signs of leakage. Replace any vehicle.

  • Page 57: Engine Air Filter

    Owner’s Manual ). and model year of your vehicle. • Always properly secure the driver’s Your Toyota is equipped with Genuine floor mat using the retaining hooks. Toyota Super Long-Life Coolant. The • Never install another floor mat on top replacement intervals for engine of the existing driver’s floor mat.

  • Page 58: Spark Plugs

    Tighten connections or replace parts as NOTE: Your vehicle is certified with necessary. Genuine Toyota 0W20 motor oil. For Fuel Tank Cap Gasket VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval is 10,000 miles...
  • Page 59 Explanation of Maintenance Items Steering Linkage and Boots With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations.

  • Page 60: Vehicle Identification

    Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Maintenance Log...
  • Page 61 Notes Maintenance Log...
  • Page 62 Notes Maintenance Log...

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