Appendix B Troubleshooting - Manhattan Plaza HD•S2 User Manual

Appendix B – Troubleshooting
PROBLEM
Power light off
No set up screen
Signal lock failed
Not accepting postcode
'No signal' message
No picture or sound
No picture via HDMI
Full picture not visible
40
POSSIBLE CAUSE
Power supply cable disconnected
Receiver not switched on
HDMI/SCART cable disconnected
Television not switched to HDMI/SCART input
Cable from the satellite dish
disconnected
Dish in the wrong position
Broadcast error
Cable from the satellite dish
disconnected
Dish damaged or in the wrong position
HDMI/SCART cable disconnected
Television not switched to HDMI/SCART input
Selected an incompatible HDMI resolution –
many TVs don't support 1080p or 1080i, but
only 720p
Mismatched screen format
WHAT TO DO
Check the power supply cable.
Check the mains adapter is plugged in and mains
socket is turned on. Turn on receiver.
Check HDMI/SCART cable connection to receiver
and television.
Select television's HDMI/SCART input.
Check the cable connections at receiver and dish.
Consult your installer if necessary.
Reinstall the dish. Consult your installer if necessary.
Postcode tables are not being transmitted. Use green
Default Channels button to activate default tuning.
Check the cable connections at receiver and dish.
Consult your installer if necessary.
Check the dish. Consult your installer if necessary.
Check HDMI/SCART cable connections at receiver
and television.
Select television's HDMI/SCART input.
Whilst the receiver is on, press and hold the
button for 10 seconds and the resolution will be
changed to 720p.
Choose the correct screen size to suit your TV.