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Appendix A
Service SKUs
SKU
Description
972-1018
Installation and Implementation of a Dell SonicWALL Network Security - NSA
972-1019
Installation and Implementation of a Dell SonicWALL Network Security - E-Class NSA
972-1022
Installation and Implementation of a Dell SonicWALL Network Security - Additional Security Service
972-1021
Installation and Implementation of a Dell SonicWALL Network Security - High Availability
SKU
Description
683-17849
Installation and Implementation of a Dell SonicWALL Network Security - NSA
683-17850
Installation and Implementation of a Dell SonicWALL Network Security - E-Class NSA
683-17853
Installation and Implementation of a Dell SonicWALL Network Security - Additional Security Service
683-17852
Installation and Implementation of a Dell SonicWALL Network Security - High Availability
Appendix B
Exceptions to Dell business hours
Country
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras,
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New
Zealand, Singapore, Taiwan, Thailand
Argentina, India, Paraguay, Uruguay
Bolivia, Chile
8 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
US SKU
EMEA SKU
Partner
EDT
EDT
EDT
EDT
Partner
EDT
EDT
EDT
EDT
Dell business hours
7:00 AM to 4:00 PM
8:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 6:00 PM
9:00 AM to 7:00 PM
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