Errors/Causes/Troubleshooting - Winkhaus STV AV2 Operating Manual

6. Errors/Causes/Troubleshooting

Page 34
6 Errors/Causes/Troubleshooting
Error Indication
the door does not hooked locking
lock automatically tongue possibly not
locked
the latch is the door is not
"blocked" closed in the center
range
the door cannot be the tracer is "blo-
closed cked" at the single
strike
the motor does not the door cannot be
function although opened
voltage is applied
at the door
the door cannot the motor does not
be opened by the function
motor
the motor stops
the motor functions
but the door cannot
be opened
Power failure
when/during:
a) the door is
locked
b) the door is the door is possibly
open, lock is not held by the
unlocked latch
c) the unlocking when the door is lo-
procedure cked again, possibly
the M-hook, main
bolt do not lock
completely
Winkhaus STV GmbH & Co. KG · Berkeser Str. 6 · D-98617 Meiningen · Germany · www.winkhaus.de · stv@winkhaus.de
Possible cause
• the door is warped
• the contact pressure is too
high
• the door has not been
installed properly
• the cut-out in the area of
the main locking house
is possibly not sufficient
(dimensions see page 14)
• the door sash has not been
mounted properly
• no voltage supply via the
cable transition
• power failure
• power supply is interrupted,
e. g. at the cable transition
• the door is warped
• the contact pressure is too
high
• the lock is too tight
• the main bolt is unlocked
via profile cylinder
• the motor is not in starting
position
• the motor is not in starting
position
Winkhaus STV
Troubleshooting
• check the installation, if
required the strikes
• adjust the hinge plates
• recut, if necessary
• at the single strike
 change the height of
the door striker (by using a
screw driver)
• check the cable transition
(e. g. contacts, screwed joint
for KÜ-T STV)
• unlock mechanically via
profile cylinder/handle or
lock via profile cylinder
• check KÜ (correct the plugin
connection) or see above
• adjust the door
• check the soft movement
via profile cylinder/handle
• draw the main bolt back
again via the profile cylinder
• the door can be operated
mechanically (profile cylin-
der/handle)
• close the door by pre-
locking the main bolt, if
necessary
• door can be operated
mechanically (profile cylin-
der/handle), if motor has
returned to starting position
 completely functions