Troubleshooting - GreenWorks 25302 Owner's Manual

TROUBLESHOOTING

PROBLEM
The mower does
not start.
The mower cuts
the grass unevenly.
The mower does
not mulch properly.
The mower is hard
to push.
The mower is
excessively noisy
and vibrates.
The mower speeds
up and slows down
while in operation.
POSSIBLE CAUSE
The battery is not charged.
The switch is defective.
Grass jammed at blade.
The battery is not attached to
the motor.
Battery may require service or
replacement.
Key is not installed.
The lawn is rough or uneven.
The cutting height is not set
properly.
Wet grass clippings are sticking
to the underside of the deck.
The mulching plug is missing.
The grass is too tall, or the
cutting height is too low.
The rear of the mower housing
and the blade are dragging in
thick grass.
The motor shaft is bent.
The blade is unbalanced.
This is normal. Power Save
feature automatically adjusts
the cutting speed of the blades
to match the application to
give the best possible cut while
maximizing run time and battery
life.
SOLUTION
Charge the battery.
Replace the switch (call the tollfree
helpline, at 1-888-909-6757
Remove battery; check under deck for
jams.
Check the connection between the motor
connector and the battery.
Call toll free helpline, at 1-888-909-6757
or replace battery.
Insert the key.
Check the mowing area.
Move the wheels to a higher setting.
Wait until the grass dries before mowing.
Install the mulching plug.
Raise the cutting height.
Empty the grass clippings from the grass
catcher bag.
Stop the motor, and inspect for damage.
Repair before restarting. If vibration
persists, call the toll free helpline (1-888-
909-6757)
None, this is normal.
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