Troubleshooting - Lionel The Polar Express Owner's Manual

Maintenance and operations

Troubleshooting

Train will not run and engine light is not on.
1. Check if engine automatically timed out and shut off by pressing the engines Power
Activation button (see page 10).
2. Check that the wire connecting the engine and coal tender is securely in its socket (see
page 8). After checking this connection press the Power Activation button (see page 10).
3. After checking the above and if the light is still not on replace the 6 'C' batteries in the
tender. Be sure the batteries are oriented as indicated in the battery compartments (see
page 7). After replacing batteries press the Power Activation Button (see page 10).
Train will not run but engine headlight and sounds are on.
1. Check to make sure the Wireless Controller power switch is in the On position. This will be
indicated by the red LED being illuminated.
2. Try moving the controller closer to the engine. Although designed for an optimal range of
10 feet the signal can be weakened by a metal object or other interference.
3. Be sure the controller is not lying flat on floor and it's antenna is positioned above the
level of the train.
4. Replace the 2 AA batteries in the controller. Be sure the batteries are oriented as indicated
in the battery compartment.
Train will not run and firebox red light is flickering.
1. Check to see if your wireless remote's power light is on. Give the train a new command such
as the whistle button. If the lamp remains flickering and the whistle will not sound, either
your engine or remote need repair. If the firebox lamp changes to a steady red glow and the
whistle does not sound, your engine needs repair. Please contact Lionel service. See page 16
Train runs but wheels slip on track.
1. Check top of track rails and rubberized drive wheels for dirt or grease. Clean with a soft dry
or slightly dampened cloth.
2. Check to see that all wheels of both engine, tender and cars are located properly on the
track.
Firebox flickering red light.
Under normal conditions the firebox light
will flicker realistically as the train runs,
and the flicker will change to a constant
red glow when you give your train a new
command.
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