Matrox TripleHead2Go Digital Edition User Manual
Digital edition • dp edition • digital se
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Summary of Contents for Matrox TripleHead2Go Digital Edition
- Page 1 ENGLISH ® ™ Matrox TripleHead2Go Digital Edition • DP Edition • Digital SE User Guide ® (Windows version) 20020-301-0200 2012.10.18...
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Page 2: Table Of Contents
More information .............................4 Overview ........................5 Hardware supplied............................5 Software available............................6 Installation overview..........................6 Connecting your TripleHead2Go Digital Edition product ........7 Before you begin ............................7 Connecting three monitors ........................8 Connecting two monitors ........................11 Connecting your TripleHead2Go DP Edition product...........14 Before you begin .............................14 Connecting three monitors ........................15... - Page 3 Common problems and solutions ......................35 Product information....................42 Specifications ............................42 Environmental ............................43 Notes................................43 Customer support ....................45 Matrox Web.............................45 Technical support ...........................45 Driver and software download.......................46 View your warranty information......................46 Register your Matrox product........................46 Index ........................47 Matrox TripleHead2Go – User Guide...
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Page 4: About This User Guide
We provide additional information in help and Readme files. Be sure to check for any last-minute release notes included with your product. Also, check the Matrox Web site (www.matrox.com/graphics) for the latest Matrox software, technical support, and product information. Matrox TripleHead2Go – User Guide... -
Page 5: Overview
Overview Thank you for purchasing Matrox TripleHead2Go. This product allows your single-monitor graphics hardware to support up to three monitors at a time. Depending on your Matrox product, you can connect up to three analog, digital, or DisplayPort™ monitors at a time to your Matrox TripleHead2Go product. -
Page 6: Software Available
Connect your product – see the “Connection setup” section for your Matrox product. Install the software – see “Installing your Matrox software”, page * Required if connecting two TripleHead2Go products at a time. For more information, see “Connecting a second TripleHead2Go product”, page... -
Page 7: Connecting Your Triplehead2Go Digital Edition Product
While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI. For information on the capabilities of your graphics hardware, see its documentation. For more information on your Matrox product, see “Product information”, page Matrox TripleHead2Go – User Guide... -
Page 8: Connecting Three Monitors
( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, USB cable see your system manual. Matrox TripleHead2Go – User Guide... - Page 9 ) on your Matrox product. If your monitor has an HD-15 connector, Monitor cable use a DVI to HD-15 adapter (sold (DVI) separately) to connect your monitor to the connector. Matrox TripleHead2Go – User Guide...
- Page 10 DVI to HD-15 adapter (sold Monitor cable separately) to connect your monitor to the (DVI) connector. Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). 10 Matrox TripleHead2Go – User Guide...
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Page 11: Connecting Two Monitors
Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. USB cable Matrox TripleHead2Go – User Guide 11... - Page 12 ) on your Matrox product. If your monitor has an HD-15 connector, Monitor cable (DVI) use a DVI to HD-15 adapter (sold separately) to connect your monitor to the connector. 12 Matrox TripleHead2Go – User Guide...
- Page 13 DVI to HD-15 adapter (sold Monitor cable separately) to connect your monitor to the (DVI) connector. Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). Matrox TripleHead2Go – User Guide 13...
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Page 14: Connecting Your Triplehead2Go Dp Edition Product
To get the most out of your Matrox product, we recommend you use three (3) identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For information on the settings your monitor supports, see your monitor documentation. 14 Matrox TripleHead2Go – User Guide... -
Page 15: Connecting Three Monitors
) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For USB cable more information on powered USB ports, see your system manual. Matrox TripleHead2Go – User Guide 15... - Page 16 Matrox product. Monitor cable (DisplayPort) If your monitor has a DVI connector, use a DisplayPort to DVI adapter (sold separately) to connect your monitor to the connector. DisplayPort to DVI adapter Monitor cable (DVI) 16 Matrox TripleHead2Go – User Guide...
- Page 17 DisplayPort to DVI adapter Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). Matrox TripleHead2Go – User Guide 17...
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Page 18: Connecting Two Monitors
) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For USB cable more information on powered USB ports, see your system manual. 18 Matrox TripleHead2Go – User Guide... - Page 19 Matrox product. Monitor cable (DisplayPort) If your monitor has a DVI connector, use a DisplayPort to DVI adapter (sold separately) to connect your monitor to the connector. DisplayPort to DVI adapter Monitor cable (DVI) Matrox TripleHead2Go – User Guide 19...
- Page 20 DisplayPort to DVI adapter Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). 20 Matrox TripleHead2Go – User Guide...
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Page 21: Connecting Your Triplehead2Go Digital Se Product
To get the most out of your Matrox product, we recommend you use three (3) identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For information on the settings your monitor supports, see your monitor documentation. Matrox TripleHead2Go – User Guide 21... -
Page 22: Connecting Three Monitors
DisplayPort connector while removing the connector. Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 22 Matrox TripleHead2Go – User Guide... - Page 23 DisplayPort graphics connector on your laptop computer. Matrox input cable (Mini DisplayPort to DisplayPort) Note: To avoid problems related to image quality, make sure the DisplayPort connection to your graphics hardware is firmly in place. Matrox TripleHead2Go – User Guide 23...
- Page 24 ( ) on your Matrox product. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). 24 Matrox TripleHead2Go – User Guide...
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Page 25: Connecting Two Monitors
DisplayPort connector while removing the connector. Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Matrox TripleHead2Go – User Guide 25... - Page 26 DisplayPort graphics connector on your laptop computer. Matrox input cable (Mini DisplayPort to DisplayPort) Note: To avoid problems related to image quality, make sure the DisplayPort connection to your graphics hardware is firmly in place. 26 Matrox TripleHead2Go – User Guide...
- Page 27 ( ) on your Matrox product. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32). Matrox TripleHead2Go – User Guide 27...
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Page 28: Connecting A Second Triplehead2Go Product
Connecting a second TripleHead2Go product If you want to further expand your desktop, you can connect a second TripleHead2Go product to your graphics hardware to support up to six monitors at a time. Note: The following provides a brief overview of how to connect a second TripleHead2Go product to your graphics hardware. -
Page 29: Connecting Two Triplehead2Go Products
Connecting two TripleHead2Go products Connection overview (TripleHead2Go DP Edition shown) Step-by-step connection setup Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. Matrox TripleHead2Go – User Guide 29... - Page 30 Attach the other end of the cable to the input connector on your second DualHead2Go product. Matrox input cable (DisplayPort to DisplayPort) 30 Matrox TripleHead2Go – User Guide...
- Page 31 Use your monitor cables to connect each monitor directly to the connectors labeled ( ), ( ), and ( ) on your Matrox product. Monitor cable (DisplayPort) For more information, see the “Step-by-step connection setup” for your product. Matrox TripleHead2Go – User Guide 31...
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Page 32: Installing Your Matrox Software
Add/Remove Programs . (* Matrox PowerDesk Matrox PowerDesk-SE Change/Remove Depending on your version and configuration of Windows, this part of the step may not be necessary.) Restart your computer for the changes to take effect. 32 Matrox TripleHead2Go – User Guide... -
Page 33: Obtaining Matrox Powerdesk Software
Starting the Matrox quick setup utility Note: The Matrox quick setup utility is available only on TripleHead2Go Digital Edition and TripleHead2Go DP Edition products. Matrox provides an easy way for you to set up and configure your Matrox product. The quick setup utility starts automatically after you install your PowerDesk software. -
Page 34: Matrox Powerdesk Software
For information on a specific feature or control on a page, click the button ( ) on Help that page. To find all topics that contain specific words, use the tab in the navigation Search window of the help file. 34 Matrox TripleHead2Go – User Guide... -
Page 35: Troubleshooting
Try reconnecting your monitors, power supply cable, or USB cable. Cause Your Matrox product may not support the selected display mode. Solution Make sure your Matrox product supports the selected display mode. For more information, see “Product information”, page Matrox TripleHead2Go – User Guide 35... - Page 36 Solution Make sure your power supply cable or USB cable are properly connected. Cause TripleHead2Go Digital Edition only – Your USB cable may not be connected to a powered USB port. Solution Make sure your USB cable is connected to a powered USB port. If the USB port you’re currently using isn’t powered, try using a different USB port.
- Page 37 , select a stretched mode resolution (for example, 2048 × 768), Resolution then click Windows Vista – Right-click your Windows desktop background, then click Personalize Display Settings Move the slider to a stretched mode resolution (for example, Resolution 2400 × 600), then click Matrox TripleHead2Go – User Guide 37...
- Page 38 Extend the desktop onto this monitor then click Apply Windows XP – Right-click your Windows desktop background, then click Properties Settings Select any disabled display, enable the Extend my Windows desktop onto this monitor check box, then click Apply 38 Matrox TripleHead2Go – User Guide...
- Page 39 Problem Certain display resolutions are unavailable Cause TripleHead2Go Digital Edition only – While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI. Solution If your graphics hardware has an HD-15 connector, use this connector instead.
- Page 40 Your monitor video controls may be improperly set. Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual. Note: While using Matrox TripleHead2Go, gamma correction for each monitor isn’t supported. Cause Your monitors may not be properly connected. Solution Make sure all connectors are properly fastened.
- Page 41 You may not be using Matrox Surround Gaming Utility to run your game. Solution Try using Matrox Surround Gaming Utility to run your game. This utility configures your game to run properly with your Matrox product. Matrox TripleHead2Go – User Guide 41...
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Page 42: Product Information
(13.34 cm × 6.35 cm × 2.8 cm) * Your Matrox product ships with four default display modes. For TripleHead2Go Digital Edition and TripleHead2Go DP Edition products, additional display modes are available through Matrox PowerDesk software. For more information, see Matrox PowerDesk help. -
Page 43: Environmental
For more information on the capabilities of your monitor, see your monitor documentation. TripleHead2Go Digital Edition only – While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI. - Page 44 For more information on the settings your monitor supports, see your monitor documentation. While using Matrox TripleHead2Go, using software-based On-Screen Display (OSD) controls to adjust the image quality of your monitors isn’t supported. While adjusting your image quality, your displays may become blank for a few seconds.
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Page 45: Customer Support
Display settings (color palette, display resolution, and so on) applied when the problem occurs. If possible, take note of the file and segment address that caused the problem. Detailed steps known to cause the bug, so we can reproduce it. Matrox TripleHead2Go – User Guide 45... -
Page 46: Driver And Software Download
Matrox makes warranty information available on the Matrox site (www.matrox.com/graphics/en/about/warranty). Register your Matrox product Please register online (www.matrox.com/graphics/en/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events. 46 Matrox TripleHead2Go – User Guide... -
Page 47: Index
PowerDesk Specifications Accessing Help Cable Product – Hardware (sold separately) Powered port Information DVI to HD-15 adapter Hardware supplied Mini DisplayPort to DisplayPort cable Quick setup utility Warning USB cable Warranty HDCP Web, Matrox Matrox TripleHead2Go – User Guide 47... - Page 48 FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 49 KOREA 전자파 적합 등록 안내 (Class B) 이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역 에서 사용할 수 있습니다 . EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 2004/108/EC for a Class B digital device.
- Page 50 (Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le désassemblage sont interdits. (Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen Eigentum der Rovi Corporation geschützt ist.
- Page 51 HR256™, PJ4OLP™, QID™, Quad Information Display™, RAD™, Quick Connect™, MaxVIEW™, MGA™, MGA-G100™, MGA-G200™, Onyx™, PixelTOUCH™, PrecisionCAD™, Precision SGT™, QuickDesk™, ® RAD2mp™, RAD3mp™, RAD9mp™, RADQ2mp™, Rainbow Runner TheatreVUE™, TripleHead™, TripleHead2Go™, VDA™, Veos™, Xenia™ ® ® Adobe Systems Inc........Acrobat , Reader ®...
- Page 52 (English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable at the time it is written. However, no responsibility is assumed by Matrox Graphics Inc.
- Page 53 Matrox Graphics Inc. 1055 Saint Regis Boulevard Web site: www.matrox.com/graphics Dorval, Quebec, Canada H9P 2T4 Technical support: North America: 1-800-361-1408 www.matrox.com/graphics/support International: (514) 822-6000 To locate the sales office nearest you, visit Email: graphics@matrox.com www.matrox.com/graphics/contact...
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