Troubleshooting Guide - Pella 6000 Owner's Manual And Installation Manual

Trouble Shooting Guide
If you have a question that you do not see listed here, or have not been able to resolve through your Pella Owner's
Manual and Installation Guide, call one of our customer service representatives toll-free at 1-800-374-4758.
Common Questions
Door does not open or close
properly.
Handle does not latch properly.
Water between the storm door
and entry door.
PELLA STORM DOORS LIMITED WARRANTY
®
Congratulations on choosing a Pella storm door to protect and beautify your home. This superior quality door has been designed to give you years of trouble-free
service, and you are protected by this limited warranty:
Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, repair or exchange, at its option, any
door determined to be defective in material or workmanship for 20 years after the purchase date. The purchaser will be responsible for transporting the door to and
from the nearest Pella storm door dealer. Should the door be determined to be defective in material or workmanship AFTER 20 years from the purchase date, the
original purchaser may buy one new Pella storm door at 50% of the then-current manufacturer's suggested list price for as long as the original purchaser owns the
home on which the door was installed. The purchase must be made directly from the factory, and all transportation charges are the responsibility of the purchaser.
Should the door be determined to be defective and the purchaser incurs a reinstallation cost within three years of the purchase date, he or she may be reimbursed
for these costs up to a maximum of $25.00, upon furnishing a copy of the invoice for the reinstallation costs.
As a condition of this warranty, it is required that the door be used for residential use only in an owner-occupied home, that it be installed properly as an operating
door according to manufacturer's instructions, and that it not be altered in any way. For multi-unit housing applications, ask your dealer for a copy of the appropriate
warranty or phone Pella's Customer Service Department at the phone number listed below. This warranty is not transferable.
To make a claim under this warranty, you should:
a) Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service; 2288 University Avenue; St. Paul, MN 55114 USA.
b) Furnish the original or a copy of the sales receipt or other documents showing the original purchase date and that you are the original purchaser of this door.
Exchange is limited to supplying a replacement door of comparable size, style, and original color and does not include any cost of removal or installation except
as noted above.
We will do our best to contact you within seven (7) days after your inquiry reaches us.
The warranty on the latch set and air closer is one year, and any labor charges are not covered. This warranty excludes all damage to glass and screen. This
warranty does not cover problems caused by improper storage, handling, installation, use, modification, or maintenance, by Acts of God or by accidents, including
accidental glass breakage. It does not apply to normal wear or discoloration of finish; finish problems caused by mechanical damage or abrasion; normal effects
of sun and weather, including acid rain, salt spray, or other corrosive elements; damage caused by severe wind; or damage caused by customer abuse or neglect.
Brass handle set is guaranteed not to tarnish and carries a lifetime finish warranty for as long as the purchaser owns their home.
THIS WARRANTY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. Nothing in this document shall give rise to or extend the period of any
warranties implied under state or provincial law, and no implied warranty shall extend beyond the periods covered by this written warranty. Neither Pella Corporation
nor any seller of Pella products will be responsible for incidental or consequential damages which may result from a product defect or malfunction. Some states do
not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may have additional rights which vary from state to state.
EFFECTIVE April 1, 2000.
Probable Causes
Entryway framing is out or square/plumb or frame
is warped.
Closer(s) out of position or adjustment.
Bo om Expander is out of position.
Header Frame is out of position.
Hinges are binding.
Latch not hi ing trim plate.
Closer is out of position.
Bo om Sweep is making a tight seal against the
door sill.
Suggested Solutions
1. Verify the entryway framing and shim as
necessary. [See Page 2]
1. Remove the adjustment screw from the closer(s),
cycle the door a few times, then replace the screw.
[See Page 9, Step 33]
2. Adjust the position of the closer door bracket until
the door operates properly. [see Page 9, Step 31]
3. If switching from glass to screen, vary the closer
speed for proper operation. [see page 9, step 33]
1. Verify the expander is centered on the door - adjust
if necessary. [See Page 4]
2. Verify the expander is not too low - adjust as
necessary. [See Page 10, Step 34]
1. Verify header frame is centered and aligned in the
opening - adjust as necessary. [See Page 3, Steps 3 & 4]
1. Verify mounting frame screws are not over
tightened - back off screws slightly. [See Page 5, Steps
12 and 13]
2. Verify entryway framing is not twisted or warped -
shim or modify as necessary.
3. Verify hinge mounting frame is not twisted or bent
- replace if necessary.
1. Adjust the trim plate until the latch catches. [See
separate hardware instruction]
1. See "Closer(s) out of position" in the "Door does
not open or close properly" question above.
1. Open the storm door and notch up to 1/2" off the
ends of the black vinyl sweep.
© Pella Corp., 060198 16110
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