HP ProBook 6475b Maintenance And Service Manual
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HP ProBook 6475b Maintenance And Service Manual

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HP ProBook 6475b Notebook PC and
HP ProBook 6470b Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ProBook 6475b

  • Page 1 HP ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 15 Display ..........................15 Buttons and fingerprint reader (select models only) ..............17 Keys ............................. 18 Lights ............................ 19 TouchPad ..........................20 Front ............................. 21 Left side ..........................22 Right side ..........................
  • Page 6 Grounding guidelines ....................62 Electrostatic discharge damage ..............62 Packaging and transporting guidelines ........64 Component replacement procedures ..................66 Service tag ......................66 Computer feet ......................67 Battery ........................68 SIM ........................69 Service cover ......................70 Optical drive ......................71 Upgrade bay ......................
  • Page 7 Remove everything and reinstall Windows ..........148 Using HP Software Setup ................ 149 Windows 7 ......................... 149 Creating recovery media with HP Recovery Disc Creator ..........150 Creating recovery media ................. 150 Backing up your information ................... 150 Performing a system recovery ................. 151...
  • Page 8 Using f11 recovery tools ................. 152 Using a Windows 7 operating system DVD (purchased separately) ....153 SuSE Linux (SLED) ......................... 154 Creating backups ....................154 Backing up your information ................... 154 Performing a system recovery ................. 155 USB Recovery option (select models only) ..............156 Remove everything and reinstall SLED ..............

  • Page 9: Product Description

    Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ Product Name HP ProBook 6475b Notebook PC √ HP ProBook 6470b Notebook PC ● √ Processors AMD® A10-4600M 3.20-GHz/2.30- GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ●...
  • Page 10 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC ● Processors (continued) √ Intel® Quad Core® i7-3540M 3.00- GHz processor (SC turbo up to 3.70- GHz; 1600- MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 11 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC Chipset (continued) √ Mobile Intel QM77 chipset Mobile Intel HM76 chipset √ Graphics AMD integrated universal memory architecture (UMA) graphics Support for DisplayPort 1.2 Support for dual-display ports through the dock ●...
  • Page 12 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC ● Graphics (continued) √ Support for dual-display ports through docking station ● Support for DisplayPort 1.2 (only on computer models equipped with a graphics subsystem with discrete memory) ●...
  • Page 13 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ●...
  • Page 14 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Optical drive Fixed Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Drive ●...
  • Page 15 Support for the following WWAN formats: ● HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mini Card ● HP un2430 EV-DO/HSPA Mobile...
  • Page 16 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ External media Integrated 54-mm ExpressCard cards Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ●...
  • Page 17 Taps enabled by default √ √ Support for TouchPad with image sensor √ √ Support for Windows 8 Indirect Touch Power requirements Supports the following HP Smart AC adapters: ● √ √ 90-W HP Smart AC adapter (PFC, EM, 3-wire) ● √...
  • Page 18 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Operating system Preinstalled: ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with...
  • Page 19 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Operating system Preinstalled with Microsoft Office: (continued) (continued) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Business and Home (Japan only;...
  • Page 20 Windows 8 Professional 64-bit DPK with Windows 7 image) ● Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image) Chapter 1 Product description...
  • Page 21 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Operating system Restore media—OS-DVD: (continued) ● Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image) ● Windows 7 Home Basic 32-bit...
  • Page 22 Category Description HP ProBook 6475b HP ProBook 6470b Notebook PC Notebook PC √ √ Operating system Web-only support: (continued) ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit √ √...

  • Page 23: External Component Identification

    External component identification Display Item Component Description Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
  • Page 24 Item Component Description Webcam (select models only) Records video and captures still photographs. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 25: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on and off. ● Power button When the computer is off, press the button to turn on the computer.

  • Page 26: Keys

    Item Component Description ● Web browser button When the computer is on, press the button to open the default Web browser. ● When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function.

  • Page 27: Lights

    Item Component Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. num lk Turns the embedded numeric keypad on and off when pressed in combination with the...

  • Page 28: Touchpad

    Item Component Description ● Web browser light On: The computer is on. ● Off: The computer is off, in the Suspend state, or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Num lock light On: Num lock is on.

  • Page 29: Front

    Item Component Description Left TouchPad button Functions like the left button on an external mouse. Right pointing stick button (select models Functions like the right button on an external mouse. only) Right TouchPad button Functions like the right button on an external mouse. Front NOTE: Your computer may look slightly different from the illustration in this section.

  • Page 30: Left Side

    Hard drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Speakers (2) Produce sound. One of the speakers is on the bottom of the computer, and it cannot be seen from the front of the computer.

  • Page 31: Right Side

    Item Component Description Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard drive, or an optical drive that reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. Optical drive eject button (select models Releases the disc tray.

  • Page 32: Rear

    Item Component Description Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer.

  • Page 33: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 34 Item Component Description Bluetooth compartment Contains a Bluetooth device. Service cover Provides access to the hard drive, and also contains the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 36: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 34 for battery removal instructions. Item Description Function...

  • Page 37: Computer Major Components

    Computer major components Computer major components...
  • Page 38 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 operating system: For use in Belgium 701975-A41...
  • Page 39 Item Component Spare part number For use in Thailand 701975-281 For use in Turkey 701975-141 For use in the United Kingdom and Singapore 701975-031 For use in the United States 701975-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 684332-A41 For use in Brazil...
  • Page 40 Item Component Spare part number For use in Switzerland 684332-BG1 For use in Taiwan 684332-AB1 For use in Thailand 684332-281 For use in Turkey 684332-141 For use in the United Kingdom and Singapore 684332-031 For use in the United States 684332-001 Keyboard without pointing stick (includes keyboard cable): For use only on computer models equipped with the Windows 8 operating system:...
  • Page 41 Item Component Spare part number For use in South Korea 701976-AD1 For use in Spain 701976-071 For use in Sweden and Finland 701976-B71 For use in Switzerland 701976-BG1 For use in Taiwan 701976-AB1 For use in Thailand 701976-281 For use in Turkey 701976-141 For use in the United Kingdom and Singapore 701976-031...
  • Page 42 684338-001 Fan (includes cable) 641839-001 Heat sink (includes replacement thermal material): Heat sink for use only on HP ProBook 6475p Notebook PC computer models 658543-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models 686021-001 equipped with a graphics subsystem with discrete memory...
  • Page 43 For use on computer models equipped with the Windows 7 operating system but not 690037-001 WWAN capability only in the People's Republic of China and the Ukraine For use only on HP ProBook 6470b Notebook PC computer models: For use on computer models equipped with the Intel QM77 chipset, a graphics 686039-601...
  • Page 44 Speaker assembly (includes cable) 641840-001 Processor (includes replacement thermal material): For use only on HP ProBook 6475b Notebook PC computer models: AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics 683046-001 (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W)
  • Page 45 AMD A4-4300M 3.00-GHz/2.50-GHz processor with Radeon HD 7420G graphics 685990-001 (1.0-MB L2 cache, 1600-MHz DDR3, dual core, 35 W) For use only on HP ProBook 6470b Notebook PC computer models: Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600- 710787-001 MHz FSB, 4.0- MB L3 cache, 35 W)
  • Page 46 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adaptor 670288-001 (17) WWAN module: HP hs2350 HSPA+ Mobile Broadband Module 710788-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001...
  • Page 47 Item Component Spare part number (20) Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm self-encrypting drive 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 642774-001 (21) Service cover...

  • Page 48: Display Assembly Subcomponents

    Display assembly subcomponents Chapter 3 Illustrated parts catalog...
  • Page 49 Item Component Spare part number Display bezel: For use only on HP ProBook 6475b Notebook PC computer models 683781-001 For use only on HP ProBook 6470b Notebook PC computer models 685999-001 Display Hinge Cover Kit, includes: 642783-001 Display hinge covers...

  • Page 50: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 641830-001 Bluetooth module cable TouchPad board cable RJ-11 jack cable Chapter 3 Illustrated parts catalog...

  • Page 51: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit, includes: 684351-001 RJ-11 jack plug ExpressCard slot space saver Optical drive bay space saver Plastics Kit...

  • Page 52: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit, includes: 642774-001 Hard drive bracket Chapter 3 Illustrated parts catalog...
  • Page 53 Upgrade bay (includes bezel and bracket) 643926-001 Solid-state drive (does not include solid-state drive bracket or screws): 128-GB SATA III solid-state drive for use only on HP ProBook 6475b Notebook PC 692425-001 computer models For use only on HP ProBook 6470b Notebook PC computer models:...

  • Page 54: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

  • Page 55: Sequential Part Number Listing

    Power cord for use in India (3-pin, black, 1.83-m) 572511-001 Intel Centrino Ultimate-N 6300 WLAN module 591699-001 HP notebook computer combination lock 592923-001 HP professional top load slim case 612757-001 HP essential nylon case 626729-001 HP notebook computer keyed cable lock 628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery...
  • Page 56 Spare part number Description 628668-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 628670-001 6-cell, 55-Wh, 2.80-Ah, Li-ion battery 628824-001 Modem module (does not include the modem module cable) NOTE: The modem module cable is included in the Cable Kit, spare part number 641830-001. 631243-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 633252-001...
  • Page 57 Display Panel Support Kit (includes display enclosure, WLAN antenna cables and transceivers, and WWAN antenna cables and transceivers) 658543-001 Heat sink for use only on HP ProBook 6475p Notebook PC computer models (includes replacement thermal material) 659083-001 6-cell, 51-Wh, 2.55-Ah, Li-ion battery 664663-001 Intel Celeron B840 1.90-GHz processor for use only on HP ProBook 6470b Notebook PC computer...
  • Page 58 Spare part number Description 684332-001 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in the United States (includes keyboard cable and pointing stick cable) 684332-031 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable) 684332-041...
  • Page 59 Spare part number Description 684332-AB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Taiwan (includes keyboard cable and pointing stick cable) 684332-AD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in South Korea (includes keyboard cable and pointing stick cable) 684332-B31 Keyboard with pointing stick for use only on computer models equipped with the Windows 7...
  • Page 60 Spare part number Description 684333-091 Keyboard without pointing stick for use only on computer models equipped with the Windows 7 operating system in Norway (includes keyboard cable) 684333-131 Keyboard without pointing stick for use only on computer models equipped with the Windows 7 operating system in Portugal (includes keyboard cable) 684333-141 Keyboard without pointing stick for use only on computer models equipped with the Windows 7...
  • Page 61 684341-001 System board for use only on HP ProBook 6475p Notebook PC computer models equipped with WWAN capability and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)
  • Page 62 Display bezel for use only on HP ProBook 6470b Notebook PC computer models 686021-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with discrete memory (includes replacement thermal material) 686032-001...
  • Page 63 24-GB flash cache module for use only on HP ProBook 6470b Notebook PC computer models 690036-001 System board for use only on HP ProBook 6475b Notebook PC computer models equipped with the Windows 7 operating system and WWAN capability in the People's Republic of China...
  • Page 64 Description 691712-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, and with WWAN capability only in the People's Republic of China and the Ukraine (includes...
  • Page 65 Spare part number Description 701975-041 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Germany (includes keyboard cable and pointing stick cable) 701975-051 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in France (includes keyboard cable and pointing stick cable) 701975-061 Keyboard with pointing stick for use only on computer models equipped with the Windows 8...
  • Page 66 Spare part number Description 701975-AD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in South Korea (includes keyboard cable and pointing stick cable) 701975-B31 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in the Netherlands (includes keyboard cable and pointing stick cable) 701975-B71 Keyboard with pointing stick for use only on computer models equipped with the Windows 8...
  • Page 67 Spare part number Description 701976-141 Keyboard without pointing stick for use only on computer models equipped with the Windows 8 operating system in Turkey (includes keyboard cable) 701976-151 Keyboard without pointing stick for use only on computer models equipped with the Windows 8 operating system in Greece (includes keyboard cable) 701976-161 Keyboard without pointing stick for use only on computer models equipped with the Windows 8...
  • Page 68 710787-001 Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0- MB L3 cache, 35 W; includes replacement thermal material) 710788-001 HP hs2350 HSPA+ Mobile Broadband Module 710789-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 711903-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz;...

  • Page 69: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 70: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 72: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 73 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 74: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 84 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 75: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 641831-001.

  • Page 76: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah 631243-001 9-cell, 100-Wh, 3.00-Ah 634087-001 9-cell, 73-Wh, 2.20-Ah 634089-001 6-cell, 62-Wh, 2.80-Ah 628668-001 6-cell, 55-Wh, 2.80-Ah 628670-001 6-cell, 51-Wh, 2.55-Ah 659083-001 3-cell, 31-Wh, 2.80-Ah 628664-001 Before disassembling the computer, follow these steps: Turn off the computer.

  • Page 77: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Turn off the computer.

  • Page 78: Service Cover

    Service cover Description Spare part number Includes label indicating “Made in China” 684326-001 Includes label indicating country of origin 699324-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 684330-001 DVD±RW Double-Layer with SuperMulti Drive 684329-001 DVD-ROM Drive 684328-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 80 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 81: Upgrade Bay

    Upgrade bay Description Spare part number Upgrade bay (includes bezel and bracket) 643926-001 Before removing the upgrade bay, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 82: Hard Drive

    Remove the upgrade bay (3) from the computer. Reverse this procedure to install the upgrade bay. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001...
  • Page 83 Remove the hard drive: Loosen the three Phillips screws (1) that secure the hard drive to the computer. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the system board. Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive.

  • Page 84: Rtc Battery

    Reverse this procedure to reassemble and install the hard drive. RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 651948-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Memory Module

    Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. Component replacement procedures...
  • Page 86 In the Enter a product name/number box, type the computer model information, and then click Search. Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS.
  • Page 87 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and is shown in the first image below.

  • Page 88: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 710788-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card...
  • Page 89 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 90: Wlan Module

    WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001 Intel Centrino Advanced-N 6205 WLAN module 695915-001 Intel Centrino Ultimate-N 6300 WLAN module 572511-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter 670288-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 91 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 92: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Bluetooth module 4.0 EDR 655792-001 Before removing the Bluetooth module, follow these steps: Turn off the computer.

  • Page 93: Modem Module

    Modem module NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: Turn off the computer.
  • Page 94 Disconnect the modem module cable (3) from the modem module. Remove the modem module. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 95: Fan

    Description Spare part number Fan (includes cable) 641839-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 96: Keyboard

    Keyboard For use in country/region Spare part For use in country/region Spare part number number Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the For use in the Netherlands 701975-B31 Windows 8 operating system: For use in Belgium...
  • Page 97 For use in country/region Spare part For use in country/region Spare part number number For use in Greece 684332-DJ1 For use in Spain 684332-071 For use in Hungary 684332-211 For use in Sweden and Finland 684332-B71 For use in Iceland 684332-DD1 For use in Switzerland 684332-BG1...
  • Page 98 For use in country/region Spare part For use in country/region Spare part number number For use in Bulgaria 684333-261 For use in Portugal 684333-131 For use in Canada 684333-DB1 For use in Romania 684333-271 For use in the Czech Republic 684333-A81 For use in Russia 684333-251...
  • Page 99 Remove the keyboard: Loosen the three Phillips captive screws that secure the keyboard to the computer. Rest and secure the computer on its right side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 100 Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the keyboard.

  • Page 101: Base Enclosure

    Base enclosure NOTE: The base enclosure spare part kit includes seven rubber feet, the service cover release latch assembly, and the battery release latch assembly. Description Spare part number For use only on computer models equipped with WWAN capability 684334-001 For use only on computer models not equipped with WWAN capability 687224-001 Before removing the base enclosure, follow these steps:...
  • Page 102 Remove the four Phillips PM2.5×3.0 screws from the battery bay (4) that secure the base enclosure to the computer. Remove the two Phillips PM2.5×3.0 screws (1) from the hard drive bay that secure the base enclosure to the computer. Remove the three Phillips PM2.0×3.0 screws (2) from the optical drive bay that secure the base enclosure to the computer.
  • Page 103 Remove the four Torx TM2.5×8.0 screws from the rear panel of the computer. Remove the wireless cables from the clips (1) and routing channel built into the base enclosure. Disconnect the speaker cable (2) from the system board. Component replacement procedures...
  • Page 104 Remove the base enclosure by lifting it straight up from the computer. NOTE: When replacing the bottom cover, make sure to remove the RJ-11 jack cover from the slot in the base enclosure if the repaired unit includes a modem. NOTE: Thoroughly clean the thermal pad material from the surfaces of the base enclosure (1) and the PCH chip (2) each time you remove the base enclosure.

  • Page 105: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 641840-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 106: Rj-11 Jack Cable

    Remove the speaker assembly (2) from the base enclosure. Reverse this procedure to install the speaker assembly. RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001. Before removing the RJ-11 jack cable, follow these steps: Turn off the computer.

  • Page 107: Service Cover Release Latch Assembly

    Remove the RJ-11 jack cable: Turn the base enclosure right-side up, with the front toward you. Release the RJ-11 jack from the clip (1) built into the base enclosure. Release the RJ-11 jack cable from the clips (2) and routing channel built into the base enclosure. Remove the RJ-11 jack cable.
  • Page 108 Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the service cover release latch assembly: Position the base enclosure with the front toward you. Remove the service cover release latch actuator from the base enclosure. Turn the base enclosure right side up, with the front toward you. Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm (1) and the base enclosure (2).
  • Page 109 Lift the left end of the service cover release latch arm (3) out of the openings in the base enclosure. Swing the left end of the service cover release latch arm (1) toward the back of the computer. Release the right end of the service cover release latch arm (2) from the openings in the base enclosure.

  • Page 110: Battery Release Latch Assembly

    Battery release latch assembly NOTE: The battery release latch assembly components are included in the Latch Kit, spare part number 684339-001. Before removing the battery release latch assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 111 Remove the battery release latch arm spring from the spring retention hooks on the base enclosure (1) and the battery release latch arm (2). Slide the battery release latch arm (1) as far to the right as it will go. Lift the right end of the battery release latch arm (2) until it is clear of the retention post built into the base enclosure.

  • Page 112: Function Board

    Swing the right end of the battery release latch arm (2) clockwise until the left end of the arm release from the openings in the base enclosure. Remove the battery release latch arm. Reverse this procedure to install the battery release latch assembly. Function board Description Spare part number...
  • Page 113 Remove the function board: Remove the wireless antenna cables (1) from the retention clip attached to the system board. Remove the three Phillips PM2.5×7.0 screws (2) that secure the function board to the computer. Slide the function board (3) to the left, and then remove the function board. Reverse this procedure to install the function board.

  • Page 114: System Board

    The system board spare part kit includes replacement thermal material. Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models: For use on computer models equipped with the Windows 8 Professional operating system 684341-601 and WWAN capability in all countries and regions except in the People's Republic of China...
  • Page 115 Description Spare part number For use on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 686038-601 discrete memory, the Windows 8 Professional operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 686038-501 discrete memory, the Windows 8 Standard operating system, and WWAN capability in all...
  • Page 116 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 117 Disconnect the power connector cable (5) from the system board. Close the computer. Turn the computer upside down, with the battery bay toward you. Remove the Phillips PM2.5×5.0 screw (1) that secures the display panel cable ground loop (2) to the computer.
  • Page 118 Disconnect the display panel cable (5) from the system board. Remove the four Phillips PM2.5×5.0 screws that secure the system board to the top cover. Lift the right side of the system board (1) until it rests at an angle. Chapter 4 Removal and replacement procedures...

  • Page 119: Heat Sink

    Spare part number Heat sink for use only on HP ProBook 6475p Notebook PC computer models 658543-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a 686021-001 graphics subsystem with discrete memory Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a...
  • Page 120 WLAN module (see WLAN module on page WWAN module (see WWAN module on page Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page 106) Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
  • Page 121 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 122: Processor

    The processor spare part kit includes replacement thermal material. Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models: AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics (4.0-MB L2 683046-001 cache, 1600-MHz DDR3, quad core, 35 W) AMD A8-4500M 2.80-GHz/1.90-GHz processor with Radeon HD 7640G graphics (4.0-MB L2...
  • Page 123 AMD A4-4300M 3.00-GHz/2.50-GHz processor with Radeon HD 7420G graphics (1.0-MB L2 685990-001 cache, 1600-MHz DDR3, dual core, 35 W) For use only on HP ProBook 6470b Notebook PC computer models: Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0- 710787-001 MB L3 cache, 35 W) Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz;...
  • Page 124 Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page 106) Heat sink (see Heat sink on page 111) Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click.

  • Page 125: Usb Board

    USB board Description Spare part number USB board 658141-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 126 Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 127: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 128 Remove the top cover (3) from the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the rubber screw covers (1). The rubber screw covers are available in the Display Rubber Kit, spare part number 642785-001.
  • Page 129 Remove the display bezel (4). The display bezel is available using spare part numbers 683781-001 (for use only on HP ProBook 6475b Notebook PC computer models computer models) and 685999-001 (for use only on HP ProBook 6470b Notebook PC computer models computer models).
  • Page 130 686046-001 — 14.0-in, LED, FLT, HD, AntiGlare display panel for use on all computer models ● 684348-001 — 14.0-in, LED, SVA, HD+, AntiGlare display panel for use only on HP ProBook 6470b Notebook PC computer models ● 684347-001 — 14.0-in, LED, SVA, HD, AntiGlare display panel for use only on HP...
  • Page 131 If it is necessary to replace the display hinge covers: Remove the two Phillips PM2.5×3.0 screws (1) that secure the display hinge covers to the display hinges. Slide the display hinge covers (2) toward each other to remove them from the display hinges. The display hinge covers are available using spare part number 642783-001.
  • Page 132 Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 641836-001. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 133 Disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part numbers 693064-001 (for use only on computer models equipped with an HD+ display assembly) and 693063-001 (for use only on computer models equipped with an HD display assembly).
  • Page 134 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 642799-001. If it is necessary to replace the WWAN antenna cables and transceivers: Release the WWAN antenna cables from the clips (1) and routing channel built into the display enclosure.

  • Page 135: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 136: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 137: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 138: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 139: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 140: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 141: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 142: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 143: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 144: Suse Linux (Sled)

    SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 145: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 146: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 147: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 148: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.31 in Depth 23.13 cm 9.11 in Height (front to back) 3.40 to 3.60 cm 1.34 to 1.42 in Weight Equipped with 9-cell battery, optical drive, graphics 2.47 kg 5.45 lbs subsystem with UMA memory, one memory module, WLAN module, solid-state drive, and TouchPad Equipped with 9-cell battery, graphics subsystem with...
  • Page 149 Metric U.S. Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft...

  • Page 150: 14.0-Inch Sga Display Specifications

    14.0-inch SGA display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 151: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 152: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 153: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 154: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 155: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 156: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 157: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 158: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 159: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 160: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 161: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 162: Suse Linux (Sled)

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 163: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 164: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 165: Remove Everything And Reinstall Sled

    Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the key to select Yes.

  • Page 166: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 167: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 168: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 169: Index

    Index Symbols/Numerics Bluetooth module computer feet 1394 port 22 removal 84 location 67 spare part number 38, 48, 84 spare part number 67 Bluetooth module cable, computer major components 29 AC adapter, spare part numbers illustrated 42 computer part number 66 46, 56 bottom components 25 computer specifications 140...
  • Page 170 removal 122 flash cache module, spare part RJ-11 24 spare part numbers 41, 53, number 45, 55 RJ-45 24 55, 122 fn key 18 display panel cable front component 21 key components 18 removal 124 function board keyboard spare part numbers 41, 56, removal 104 product description 9 spare part number 37, 104...
  • Page 171 microphone jack 23 ports removal/replacement microphone module 1394 22 preliminaries 61 removal 121 DisplayPort 23 procedures 66 spare part number 41, 48, eSATA 23 right-side components 23 product description 8 RJ-11 jack 24 model description 67 USB 22, 23 RJ-11 jack cable model name 1 power button 17 illustrated 42...
  • Page 172 speaker assembly webcam/microphone module removal 97 removal 121 spare part number 36, 48, 97 spare part number 41, 53, speakers 22 specifications wireless antenna computer 140 removal 125, 126 display 142 spare part numbers 41, 48, hard drive 143 system board Wireless Antenna Kit, spare part removal 106 number 126...

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