Acomdata External HARD DRIVE USB 2.0 User Manual
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Acomdata External HARD DRIVE USB 2.0 User Manual

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USER'S GUIDE
EXTERNAL
Hi-Speed USB 2.0

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  • Page 1 USER’S GUIDE EXTERNAL Hi-Speed USB 2.0...

  • Page 2: Table Of Contents

    Contents Contact AcomData Introduction Welcome Precautions Package Contents Product Warranty Registration System Requirements for Windows System Requirements for Mac Getting to Know Your AcomData HybridDrive E5 HybridDrive at a Glance E5 HybridDrive In-Depth VirtualCD + SecureHD Password Security Nomad Mobile Desktop (Windows only) PushButton™ Backup Synchronization (Sync) About Hi-Speed USB 2.0 Mac & PC Ready...
  • Page 3 Fanless Design On-Off Switch Technical Specifications Installing Your HybridDrive Placing the Drive on Your Desktop Choosing an Orientation (Vertical or Horizontal) Vertical Placement Horizontal Placement Installing the USB 2.0 Driver Connecting the Drive to Your Computer Setting Up & Using HybridDrive on Windows Setting Up the Drive Step 1: Confirm the Drive has been recognized by your Step 2: Deactivate the Welcome Screen? Step 3: Change the pre-set password or disable Password Security Step 4: Activate Nomad Mobile Desktop?
  • Page 4 Disabling Password Security Enabling Password Security What if You Forget Your Password? Resetting the Password Re-Naming the HD Partition Performing Basic Tasks Setting Up & Using HybridDrive on a Mac Using Password Security Installing SecureHD Login Logging in Changing the Password Disabling Password Security Enabling Password Security What if You Forget Your Password? Resetting the Password How to Safely Turn Off & Disconnect the Drive Performing Basic Tasks Renaming the HD Partition Re-Formatting Your HybridDrive...
  • Page 5 About the Most Common File Systems: Formatting the HD Partition Formatting the HD Partition in Windows XP or 2000 Formatting the HD Partition in Windows Me or 98SE Formatting the HD Partition on a Mac Help & Other Information Maintaining Your Drive Defragmenting and Optimizing a Hard Drive Examining and Repairing a Hard Drive Protecting Your Data from Malware Cleaning the Drive Case Stacking Drives Troubleshooting Troubleshooting for Windows Users Troubleshooting for Mac Users Obtaining Service Frequently Asked Questions 104 Glossary 106 One Year Limited Warranty 108 Notices...

  • Page 6: Contact Acomdata

    Contact AcomData Address: 3410 Pomona Blvd., Pomona, CA 91710 Telephone: (909) 348-0680 Fax: (909) 598-8663 Web Site: www.acomdata.com Customer Service: customerservice@acomdata.com Technical Support: techsupport@acomdata.com Pre-Sales Questions: sales@acomdata.com...

  • Page 7: Introduction

    Introduction...

  • Page 8: Welcome

    Welcome Welcome, and thank you for choosing an AcomData E5 HybridDrive. Your HybridDrive features high-quality construction, advanced engineering, and state-of-the-art data storage tech- nology, designed to provide years of reliable, user-friendly performance. Your HybridDrive is furnished with two guides: 1) this Hard Drive User's Guide, and; 2) a PDF* PushButton Backup User's Guide, located on the Drive's CD partition (more on the CD partition later). iewing Documents requires Dobe crobAt eADer V or lAter ou cAn Down loAD Dobe eADer For Free At ADobe ProDucts AcrobAt reADsteP html Please read this guide carefully and retain it for future refer- ence. It contains very important information to help you properly set up your HybridDrive and customize its many advanced features. If you want to use PushButton™ Backup or Sync, please follow the instructions in this guide first to set up your HybridDrive;...
  • Page 9 Symbols used in this guide: lerts the reAder to A ndicAtes A helpful tip or lerts the reAder to wArning or importAnt other useful informAtion importAnt informAtion About usb- informAtion relAted issues ndicAtes informAtion ndicAtes informAtion specific to Ac users specific to indows users...

  • Page 10: Precautions

    Precautions Please follow the precautions listed below. Not doing so may result in damage to the device, loss of data, and voiding of the warranty. • If using this device for general-purpose storage, we strongly recommend you backup the files stored on the device. AcomData is not responsible for data loss or corruption; nor will AcomData perform recovery of lost data or files. • Do not attempt to open, disassemble, or modify the device. • Do not expose the device to damp or wet conditions. • Never place containers of liquids on the device. This can damage the device and increase the risk of electric shock, short-circuiting, fire, or personal injury. • Do not expose this device to temperatures outside the range of 5°C to 35°C when the device is in operation, and -20ºC to 60ºC when not in operation. • Do not use a third-party AC adapter or power cord. • Do not bump, jar or drop the device. • Do not stand the device in a way not described in this guide.

  • Page 11: Package Contents

    Package Contents Ac A & dApter e5 h & s ybrid rive tAnd cAble ower ybrid rive ’ uide egistrAtion ubber If you are missing any item shown above, please contact Customer Service at customerservice@acomdata.com, or call 800-470-4495.

  • Page 12: Product Warranty Registration

    You may also register via mail by filling out and returning the Registration Card included in the package. When registering your AcomData product you will need the model number and serial number. Both are printed on the product label affixed to the box, and on the label affixed to the Drive's stand.

  • Page 13: System Requirements For Windows

    System Requirements for Windows What you need for the Drive itself: • Minimum 233 MHz processor (Pentium, Celeron, AMD, etc.) • Windows XP (Home, Professional, x64, MCE), 2000, Me or 98SE • Available USB 2.0 or USB 1.1* port usb 1.1 usb 1.1 12 m F using A connection DAtA trAnsFers will be At sPeeDs uP to Password Security has no additional requirements. PushButton™ Backup and Sync use the supplied Redemption backup software, which gets installed on your HybridDrive when you activate the Nomad Mobile Desktop.

  • Page 14: System Requirements For Mac

    • Mac OS 10.3 or later • 20 MB of free computer hard disk space Attention Mac OS 10.2 users: Your AcomData Drive was formatted at the factory with the FAT32 file system. However, Mac OS 10.2 does not recognize FAT32/MS-DOS formatted volumes larger than 128 GB. If these conditions pertain to your situation, there are several...
  • Page 15 1. If you don’t need Windows compatibility, you can re-format the Drive using one of the Mac OS Extended file systems. See "Re-Formatting the Drive" for instructions; 2. If you want to maintain Windows compatibility, you can partition the Drive such that no partition is larger than 128 GB.
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  • Page 17: Getting To Know Your Acomdata Hybriddrive

    Getting to Know Your AcomData HybridDrive...

  • Page 18: E5 Hybriddrive At A Glance

    E5 HybridDrive at a Glance utton ights uP blue when the riVe is PowereD on lAshes reD when reADing or writing DAtA . (r ress to run A bAckuP oPerAtion equires instAllAtion oF the suPPlieD soFtwAre emovaBle tand An be remoVeD For horizontAl PlAcement or stAcking oF riVes oweR...

  • Page 19: E5 Hybriddrive In-Depth

    E5 HybridDrive In-Depth This chapter describes, in detail, the innovative features available with your AcomData HybridDrive. We recommend you take a few moments to read it through and discover what makes your HybridDrive so much more than a high- performance data storage device. VirtualCD + SecureHD Your HybridDrive uses an advanced partition scheme called VirtualCD + SecureHD. The Drive was formatted at the fac- tory with two partitions. As the name implies, one is the CD partition; the other is the HD (Hard Disk) partition. When you connect the Drive to your computer, the two partitions will mount as separate, distinct volumes, as if they were two discrete devices. The CD partition is recognized by your computer as a CD- ROM volume with the label "CD PART." On Windows PCs it will appear in My Computer under Devices with Removable Storage. On the Mac OS it will appear on the Desktop and in the Finder. The CD partition stores the software and documentation bundled with your Drive. This is what makes the portabil-...

  • Page 20: Password Security

    ity of Password Security and the Nomad Mobile Desktop applications possible, enabling you to use these features on any compatible computer. (More on Password Security and Nomad Mobile Desktop below.) The CD partition is read-only; you cannot delete it or modify it. The HD partition is a standard hard disk partition that mounts to your system just like any other hard disk volume, except you have the option to secure it using Password Security. The HD partition is where the data you save to the Drive is stored. If you activate the Nomad Mobile Desktop, the included applications are installed on, and run from, the HD partition. Password Security The Password Security feature is a simple yet powerful tool that you can use to restrict access to the HD partition of your Drive. If Password Security is enabled, before the HD partition will mount you must enter your password on the SecureHD Login window. (The CD partition mounts automati- cally, whether you login or not.) Password Security employs SHA-256 encryption, which uses a type of algorithm (known as a hash function) to encrypt your password. The encrypted password is stored as a hash...

  • Page 21: Nomad Mobile Desktop (Windows Only)

    value (a fixed-sized output generated from a variable-sized amount of text). The hash is one-way only, so it is extremely difficult to decrypt, making Password Security very secure—to say the least. It is so secure, in fact, that if you forget your password you will simply never be able to access the stored data. The data is effectively lost. Luckily, you'll have a password hint to help you remember. The hash value is stored on the Drive itself, not your computer. Therefore, your Drive is always secure no matter what computer you connect it to. The Drive comes from the factory with Password Security enabled and armed with a pre-set password. You can either replace the pre-set with a password of your own, or, if you do not want to secure your Drive, you can disable Password Security. Full instructions are provided. Nomad Mobile Desktop (Windows only) Nomad Mobile Desktop is a powerful, ready-to-use feature built into your HybridDrive. Nomad comes pre-loaded with a collection of popular applications. If you activate Nomad (no fees, no license codes, no strings) these applications will be installed on, and run from, the HD partition of your HybridDrive—no PC installation is required.
  • Page 22 The Mobile Desktop appears on screen when your HybridDrive mounts to your system. It remains on screen only for as long as you need it to. It will disappear if you click on another part of the screen or after a period of inactivity. To view the Mobile Desktop at any time, simply click the Nomad icon in the Windows Taskbar. Please Note: If you want to use PushButton™ Backup or Sync, you must activate Nomad. These two features need the Redemption backup software, which is bundled with Nomad, in order to function. Applications bundled with the Nomad cannot be installed individually. About Nomad Mobile Desktop Applications Redemption Backup Developed exclusively for PushButton-equipped Drives, Redemption is the software that backs up your data when you press the PushButton. Redemption is also the software behind the Sync function. However, there's more to Redemption than PushButton Backup and Sync. As a full-featured data backup and restore solution, Redemption can also be used as a stand-alone...
  • Page 23 application that you can launch from within the Mobile Desktop at any time. (For instructions on using PushButton™ Backup, Sync and other functions in Redemption, see the PushButton™ Backup User's Guide.) OpenOffice.org OpenOffice.org is an office suite from Sun Microsystems. It includes a word processor, spreadsheet, presentation program, vector graphics editor, and database component. OpenOffice.org is compatible with Microsoft Office and other office suites. The source code of the suite was released as an open source project with the aim of breaking the market dominance of Microsoft Office by providing a lower-cost, high-quality, open alternative. For more information about OpenOffice.org, visit www.openoffice.org. Thunderbird Thunderbird is an award-winning, cross-platform e-mail and news client developed by the Mozilla Foundation. For more information, visit www.mozilla.com/thunderbird/. Skype Used by millions everyday, Skype is powerful P2P software...

  • Page 24: Pushbutton™ Backup

    that lets you talk to people around the world using your computer. Features include voice calls, text messaging and conferencing. Calls between Skype users are free. You can even place calls to traditional phones (charges may apply). For more information about Skype, go to www.skype.com. Utilities Nomad also comes with several utilities to help you quickly access your stored files, track disk usage, and manage set- tings and Password Security. PushButton™ Backup PushButton Backup is a faster, easier way to run routine data backups. Rather than having to launch a backup utility and set cumbersome parameters every time you want to backup your files, all you need to do is press the PushButton on your Drive. Not only does PushButton Backup make backups simpler and more convenient, but since you’re backing up your data to a high-performance hard drive—as opposed to say, tape or optical media—backups are also much faster. A detailed explanation of the various backup operations available, as well as full instructions for setting up and using...

  • Page 25: Synchronization (Sync)

    PushButton Backup, are provided in the PushButton Backup User's Guide, located on the CD partition of your Drive. Synchronization (Sync) Sync allows you to easily synchronize the data on two or more computers/hard drives. You can work from multiple drives without the need to keep track of what files are on which drives. Sync is one of the operations that can be launched via the PushButton. A more detailed explanation and instructions are provided in the PushButton Backup User's Guide. About Hi-Speed USB 2.0 Your AcomData Drive is equipped with a Hi-Speed USB 2.0 interface (USB stands for "Universal Serial Bus."). USB 2.0 has a maximum interface transfer rate (bandwidth) of 480 Mbps (Megabits per second). That's 40 times faster than the earlier standard, USB 1.1, which has a bandwidth of 12 Mbps. Performance in day-to-day use will depend on many factors, including: CPU utilization; file system overhead; the number of active devices on the USB bus; the size, structure and...
  • Page 26 number of files being transferred, and; the speed at which other devices can transfer data to/from the Drive. Also, as is the case with any data I/O (input/output) technology, some bandwidth is taken up by the protocols that structure and govern data transmissions—this is called interface overhead. Given these and other factors, in day-to-day use you can expect to get maximum, sustained transfer rates in the mid- 30s MB/s (Megabytes per second). Note: The interface transfer rate specification of an I/O technol- ogy, such as USB, is expressed using the bit as the base unit (e.g. Mbps) because this is the truest way of measuring raw interface performance.

  • Page 27: Mac & Pc Ready

    Exclusive 16-Bit RISC Processor While other USB controllers use 8-bit processors, AcomData's USB controller has an exclusive, on-board 16-bit RISC (Reduced Instruction Set Computer) processor. In benchmark lab tests, this controller was up to 22% faster than other USB 2.0 controllers. This does not mean that our USB controller exceeds the 480 Mbps bandwidth of the Hi-Speed USB 2.0 specification. It does, however, mean that you'll enjoy better day-to-day performance, subject to the factors described above. Mac & PC Ready Your AcomData Drive was formatted at the factory with the FAT32 file system. Because FAT32 is supported on both Windows and Mac, the Drive is compatible with both plat- forms right out of the box. Although FAT32 will work fine in most cases, you may want to consider re-formatting the Drive using one of the other file systems that may be avail- able to you. See “Re-Formatting the Drive" for information.

  • Page 28: Hot-Pluggable

    Hot-Pluggable You can connect/disconnect the Drive while your computer, and the Drive itself, are running (i.e. "hot"). Fanless Design All hard drives generate heat during normal operation. However, your AcomData Drive was engineered to dissipate heat so efficiently that it doesn’t need a fan. The results are a sleeker, more compact design, and near-silent operation. On-Off Switch It's a simple thing, but it's powerful too. The on-off switch allows you to save electricity by turning the Drive on only when you actually need to use it. Furthermore, if Password Security is enabled you can reduce the risk of others access- ing your files when you leave your computer unattended. (Sure, someone can always turn on the Drive, but unless they know your password they won't be able to access your data.) Unmount the Drive before you turn it off or disconnect it. See “How to...

  • Page 29: Technical Specifications

    Technical Specifications Dimensions: ..........4.6" X 1.37" X 8.13"; 117 X 35 x 206.5 (mm) Weight ....................1.09 Kg / 2.4 lbs. Interface: ..................Hi-Speed USB 2.0 Interface transfer rate (max) ................480 Mbps Data buffer (cache) ....................8 MB Rotational speed ..................7200 RPM Latency (average) ....................4.2 ms Seek times (average) Read ......................8.5 ms...
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  • Page 31: Installing Your Hybriddrive

    Installing Your HybridDrive...

  • Page 32: Placing The Drive On Your Desktop

    Place the Drive on a sturdy, flat surface. Do not place the Drive on an unstable or makeshift base, such as a stack of books, that may be prone to collapse or toppling. Choosing an Orientation (Vertical or Horizontal) Your AcomData Drive can be placed on your desktop in either the vertical or horizontal position. If you do not plan to stack on additional AcomData E5 Drives, we rec- ommend the vertical position, as this orientation takes up the minimum amount of desktop space. Also, the...
  • Page 33 1. If the screws and nuts are not already affixed to the stand, insert the two screws through the two holes from the underside of the stand. Screw a nut onto the end of each screw just far enough to hold the nut to the screw. Do not tighten the nuts.

  • Page 34: Horizontal Placement

    Horizontal Placement Do not discard the stand. The label with your Drive’s Model and Serial numbers may be affixed to the underside of the stand (it may also be affixed to the back of the Drive). In the event that you need warranty service, you will need to send us the stand along with the Drive itself.
  • Page 35 Affixing the rubber feet to the Drive case It is highly recommended you use the supplied rubber feet for horizontal placement and stacking of Drives. The feet help keep the Drive securely in place, and they also prevent the Drive case from possibly scuffing your desktop. 1. Decide whether you want the PushButton to be located on the left or right side when the Drive is in the horizontal position, and select the appropriate side on which to affix the feet. .

  • Page 36: Installing The Usb 2.0 Driver

    Installing the USB 2.0 Driver If you are using Windows 98SE or Windows 2000 (Service Pack 3 or earlier) you need to install the USB 2.0 driver on the supplied CD before connecting the Drive. Follow the instructions below. All other users can proceed to "Connecting the Drive to Your Computer." 1. Insert the CD into your computer's CD/DVD drive. . The installation program will launch automatically. Follow the instructions in the InstallShield Wizard. . On the final screen of the InstallShield Wizard, you will be given the option to restart your computer.

  • Page 37: Connecting The Drive To Your Computer

    Connecting the Drive to Your Computer Refer to the illustration on the next page when following the instructions below. 1. Plug the AC adapter into the Drive's Power Port. The connector can be inserted only one way. Do not force it. If the connector will not go in, check the orientation and try again. Do not force the connector or you may damage it and/or the Drive and void the warranty.
  • Page 38 USB 2.0/1.1 Port Power Switch To AC outlet (If plug has three prongs, be sure to plug into a three- USB Type B prong outlet.) Connector Power Port USB Type A Connector USB Cable Plug into to a USB 2.0 /1.1 port on your computer or USB hub.
  • Page 39 5. Flip the power switch on the back of the Drive to turn it on. After the Drive powers up, the CD partition will mount. On Windows, you will see an icon labelled 'CD PART' in My Computer under Devices with Removable Storage. On the Mac, an icon labelled 'CD PART' will appear on the Desktop and in the Finder's Sidebar. 6. Your next step depends on your operating system: Windows users: Proceed to "Setting Up &...
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  • Page 41: Setting Up & Using Hybriddrive On Windows

    Setting Up & Using HybridDrive on Windows...

  • Page 42: Setting Up The Drive

    Setting Up the Drive This chapter will help you set up your HybridDrive with the custom features you want. Please follow the instructions carefully. Step 1: Confirm the Drive has been recognized by your PC After you connect the Drive, the following should occur: 1. You will see a series of 'Found New Hardware' pop-up alerts on the Taskbar. The final alert will say 'Your new hardware is installed and ready to use'. 2. The Drive's CD partition will mount. The CD partition will always mount automatically whether Password Security is enabled or not. The CD partition is read-only. It cannot be changed or deleted. (See 'HybridDrive In-Depth' for information on the VirtualCD+SecureHD partition scheme.) To confirm the CD partition has mounted, go to My Computer; you'll see an icon labeled 'CD PART' listed under Devices with Removable Storage. 3. The HybridDrive Welcome Screen will appear.

  • Page 43: Step 2: Deactivate The Welcome Screen

    YbriD riVe elcome creen Step 2: Deactivate the Welcome Screen? By default, the Welcome Screen is set to appear whenever a secured Drive mounts. If you plan to keep Password Security enabled, but you don't want to see the Welcome Screen every time you mount the Drive, check 'Do not display the Welcome Screen next time'. The next time you mount the Drive you will be taken directly to the Password Security Login window. You can re-activate the Welcome Screen by checking 'Show Welcome Screen' in the Password Security Login window. This can be useful if someone else needs to use the Drive.

  • Page 44: Step 3: Change The Pre-Set Password Or Disable Password Security

    Step 3: Change the pre-set password or disable Password Security Your HybridDrive came from the factory armed with a pre-set password. If you wish to keep Password Security enabled, you should change this password (see Option 1 below). If you do not want to secure your Drive you can dis- able Password Security (see Option 2). Option 1: Changing the Pre-set Password: 1. In the Welcome Screen, click on 'Change Password'. A win- dow titled 'SecureHD Login' will appear. . In the Current Password field, enter: 12345. . In the New Password field enter your new password. .
  • Page 45 after you re-connect the Drive. If you did not check this option, the Welcome Screen will appear. In that case, click on 'Login' to display the SecureHD Login window. Enter your password and click OK. You will see an alert message which says, 'Login successful. The HD partition is now mounted and ready to use.' Click OK or just wait for the message to time out.

  • Page 46: Step 4: Activate Nomad Mobile Desktop

    Step 4: Activate Nomad Mobile Desktop? After you complete Step 3, a new win- dow will appear asking if you wish to activate the Nomad Mobile Desktop. (See 'HybridDrive In-Depth' for information on the Nomad Mobile Desktop and descrip- tions of the bundled software applications.) Activating Nomad requires no fees or license codes. Nomad is yours to enjoy with our compliments. The manufactur- ers of the individual applications may have their own end-user license agree- ments (EULAs), but there is no cost to install their software. If you want to use PushButton™ Backup or Sync, you must activate Nomad.
  • Page 47 To activate Nomad, click OK. All included software will be installed to the HD partition. The installation may take several minutes and requires approximately 00 MB of disk space. When the installation is complete the Mobile Desktop will appear on screen and the Nomad icon will appear in the Taskbar.

  • Page 48: How To Safely Turn Off & Disconnect The Drive

    How to Safely Turn Off & Disconnect the Drive Before you learn anything else about using your HybridDrive you should learn how to properly turn it off and disconnect it from your computer. The procedure is very simple, but if not done correctly, you could lose data or damage the Drive and your computer. About Mounting and Unmounting Apart from physically connecting an external hard drive to a computer, before a hard drive can be used, it must be "mounted" to your operating system. This means the system has recognized the drive and established a communications link with it. If the drive contains more than one recognizable partition (like your HybridDrive), each partition will mount as a separate volume. Mounting occurs automatically when you turn on a drive. However, if you wish to turn off or disconnect a hard drive while the computer is running, you must first manually unmount its mounted volume(s). Never turn off or disconnect a hard drive from a running computer without unmounting it first. You may lose data or damage the drive.
  • Page 49 The steps required to unmount your HybridDrive depends on whether or not you activated the Nomad Mobile Desktop. How to Unmount the Drive if Nomad is Activated 1. If the Nomad Mobile Desktop is not on screen, click the Nomad icon in the Taskbar. . Click the Eject button on the Mobile Desktop. You will see a message telling you it is safe to remove the device. .

  • Page 50: Using Nomad

    Using Nomad Viewing the Mobile Desktop If Nomad was activated, the Mobile Desktop will appear on screen whenever the Drive mounts to your system. It will disappear if you click on another part of the screen or after a period of inactivity. To view the Nomad Mobile Desktop at any time, click on the Nomad icon in the Taskbar.
  • Page 51 How to set applications auto-launch 1. If the Mobile Desktop is not on screen, click on the Nomad icon in the Taskbar. . On the Mobile Desktop, click 'Device Info'. . In the Device Info window, click the Settings tab. .
  • Page 52 the Redemption splash screen and user interface will briefly flash on screen; the Redemption icon will appear in the Taskbar and remain there as long as Redemption is active. Redemption will remain active and in the background as long as you do not manually quit the application, or as long as the Drive is mounted to your system. Redemption will remain in the background until you call it up, either by clicking 'Backup' in the Mobile Desktop or by pressing the PushButton on the Drive. Using the Other Applications Most of the main applications on the Mobile Desktop are third-party programs that work just like any other Windows- compatible software. It is beyond the scope of this guide to provide user instruc- tions for all applications. The exception is Redemption, which was developed specifically for your HybridDrive. Some of the applications are furnished with HTML help documents, which contain links to various resources and guides. For example, to get help for OpenOffice.org, go to HD PART (in My Computer) > Apps > Portable Open Office and launch the document 'help.html' .
  • Page 53 You can also visit the software manufacturers' web sites for assistance and further information: • OpenOffice.org: www.openoffice.org • Thunderbird: www.mozilla.com/thunderbird/ • Skype: www.skype.com...

  • Page 54: Using Password Security

    Using Password Security Changing the Password You can change the password at any time. Doing so will not affect any data stored on your Drive. 1. Make sure the Drive is connected to your computer and pow- ered on. . There are a number of ways to access the window that lets you change the password. Select an option below and then proceed to step .
  • Page 55 . In the New Password field, enter your new password. . In the Confirm New Password field, re-enter the new pass- word. . In the Hint field, type in a word or short phrase that will help you remember your password in case you forget it. Click OK. 7.

  • Page 56: Disabling Password Security

    Disabling Password Security You can disable Password Security at any time. Doing so will not affect any data stored on your Drive. 1. Make sure the Drive is connected to your computer and pow- ered on. . There are a number of ways to access the window that lets you disable Password Security. Select an option below and then proceed to step . From the Welcome Screen: Click on 'Disable Password Security'.

  • Page 57: Enabling Password Security

    . You will see a message telling you to unplug and plug in the device. Click OK, then unplug and plug in the USB cable con- nected to the Drive. . After you re-connect the Drive, both the CD partition and the HD partition will mount automatically.
  • Page 58 . In the New Password field, enter a password. . In the Confirm New Password field, re-enter the password. . In the Hint field, type in a word or short phrase that will help you remember your password in case you forget it. Click OK. .

  • Page 59: What If You Forget Your Password

    What if You Forget Your Password? Password Security allows three consecutive attempts to enter your password. If the third attempt is unsuccessful you can view your Hint and try again. If you permanently forget your password you will not be able to access the HD partition. For all intents and purposes, the HD partition will be rendered unusable, and any data stored on the HD partition will effectively be lost. Resetting the Password It is possible to regain access to the HD partition by using the Reset Password feature. However, this is the option of last resort because… • ReSeTTING THe PASSWORD WIll eRASe THe HD PARTITION! All DATA ON THe HD PARTITION WIll Be PeRMANeNTlY DeleTeD. • If NOMAD MOBIle DeSkTOP WAS AcTIvATeD ON YOUR DRIve, YOU WIll AlSO lOSe NOMAD AND All BUNDleD APPlIcATIONS.
  • Page 60 How to reset the password 1. Double-click 'CD PART' in My Computer. In the CD PART win- dow, double-click ONSPCPRT.exe. . The Reset Password window will launch. Follow the instruc- tions on screen. You will receive a series of warnings remind- ing you of the consequences of resetting the password and giving you the option to cancel.

  • Page 61: Re-Naming The Hd Partition

    Re-Naming the HD Partition The default name (label) of the HD partition is "HD PART." You can change the label, if you wish, in order to make the name more meaningful to you (e.g. "My Work", "HD 1", etc.) If you plan to re-format the HD partition, you will have the opportunity to re-name the partition during the formatting process. Option 1: 1. Go to My Computer and click on the HD PART icon. .

  • Page 62: Performing Basic Tasks

    Performing Basic Tasks Opening Files and Folders 1. Double-click on the HD PART icon in My Computer, or if you have Nomad activated, click Explore on the Mobile Desktop. A window showing the Drive's contents will appear. . Double-click on the file or folder that you want to open. Copying Files and Folders to Your Drive 1.

  • Page 63: Setting Up & Using Hybriddrive On A Mac

    Setting Up & Using HybridDrive on a Mac...

  • Page 64: Using Password Security

    Using Password Security After you connect the Drive and turn it on, an icon labelled 'CD PART' will appear on the Desktop and in the Finder's Sidebar. Because the Drive came from the factory with Password Security enabled, the HD partition will not mount until you install the Secure HD Login software and either replace the factory pre-set password with one of your own, or disable Password Security. Installing SecureHD Login 1. Double-click the CD PART icon on the Desktop or in the Finder. . In the CD window, open the folder "Mac X" and then dou- ble-click "Secure_HD_Login...tar.gz." The file will expand and create a new folder on your Desktop called "Secure_HD_ Login."...

  • Page 65: Logging In

    . Follow the instructions on screen to install the software. . When installation is complete, you will need to re-start your computer. After your computer re-starts, you will notice the SecureHD Login icon on the Desktop. Logging in 1. Double-click the SecureHD Login icon on the Desktop to launch the SecureHD Login window.

  • Page 66: Changing The Password

    Changing the Password You can change the password at any time. Doing so will not affect any data stored on your Drive. 1. Make sure the Drive is connected to your computer and powered on. . Double-click on the SecureHD Login icon on the Desktop. The SecureHD Login window will appear on screen. . Click the Options button. . In the Current Password field, enter the current password. If this is your first time changing the password, enter 12345 (this is the factory pre-set).

  • Page 67: Disabling Password Security

    . To log in, double-click on the SecureHD Login icon, enter your password and click Login. The HD partition, labeled "HD PART" will mount to the Desktop and in the Finder. Disabling Password Security You can disable Password Security at any time. Doing so will not affect any data stored on your Drive. 1. Make sure the Drive is connected to your computer and powered on.

  • Page 68: Enabling Password Security

    7. After you reconnect the Drive, the HD partition will mount. Enabling Password Security You can enable Password Security at any time. Doing so will not affect any data stored on your Drive. 1. Make sure the Drive is connected to your computer and powered on. . Double-click on the SecureHD Login icon on the Desktop. The SecureHD Login window will appear on screen. .
  • Page 69 After the partitions have been unmounted, unplug and then plug in the USB cable from your computer. . Double-click on the SecureHD Login icon on the Desktop to access the login window. Enter your password and click Login. After a few moments, the SecureHD partition will mount.

  • Page 70: What If You Forget Your Password

    What if You Forget Your Password? Password Security allows three consecutive attempts to enter your password. If the third attempt is unsuccessful you can view your Hint and try again. If you permanently forget your password you will not be able to access the HD partition. For all intents and purposes, the HD partition will be rendered unusable, and any data stored on the HD partition will effectively be lost. Resetting the Password It is possible to regain access to the HD partition by using the Reset Password feature. However, this is the option of last resort because… ReSeTTING THe PASSWORD WIll eRASe THe HD PARTITION! All DATA ON THe HD PARTITION WIll Be PeRMANeNTlY DeleTeD.
  • Page 71 How to reset the password 1. Double-click the SecureHD Login icon on the Desktop. . In the SecureHD Login window, click Options. . In the next window, click Reset Password. . The Reset Password window will launch. Follow the instruc- tions on screen. You will receive a series of warnings remind- ing you of the consequences of resetting the password and giving you the option to cancel.

  • Page 72: How To Safely Turn Off & Disconnect The Drive

    How to Safely Turn Off & Disconnect the Drive Before you learn anything else about using your HybridDrive you should learn how to properly turn it off and disconnect it from your computer. The procedure is very simple, but if not done correctly, you could lose data or damage the Drive and your computer. About Mounting and Unmounting Apart from physically connecting an external hard drive to a computer, before a hard drive can be used, it must be "mounted" to your operating system. This means the system has recognized the drive and established a communications link with it. If the drive contains more than one recognizable partition (like your HybridDrive), each partition will mount as a separate volume. Mounting occurs automatically when you turn on a drive. However, if you wish to turn off or disconnect a hard drive while the computer is running, you must first manually unmount its mounted volume(s). Never turn off or disconnect a hard drive from a running computer without unmounting it first. You may lose data or damage the drive.
  • Page 73 How to Unmount the Drive Option 1: From the Desktop: One at a time, drag the Drive's CD PART and HD PART icons to the Trash. After both icons disappear from the Desktop you can safely turn off and/or disconnect the Drive. Option 2: From within the Finder: Locate the CD PART and HD PART icons in the Sidebar.

  • Page 74: Performing Basic Tasks

    Performing Basic Tasks Opening Files and Folders 1. Double-click on the Drive icon. A window showing the Drive's contents will appear. . Double-click on the file or folder that you want to open. Copying Files and Folders to Your Drive 1. Single-click the file or folder you want to copy in order to highlight it.

  • Page 75: Renaming The Hd Partition

    Renaming the HD Partition The default name (label) of the HD partition is "HD PART." You can change the label, if you wish, in order to make the name more meaningful to you (e.g. "My Work", "HD 1", etc.) If you plan to re-format the HD partition, you will have the opportunity to re-name the partition during the formatting process. Option 1: 1. Click on the HD PART icon on the Desktop and press Return. .
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  • Page 77: Re-Formatting Your Hybriddrive

    Re-Formatting Your HybridDrive...

  • Page 78: About Formatting & File Systems

    You can only re-format the HD partition. The cD partition cannot be altered or deleted. About Formatting Before a hard disk can be used to store data it must contain one or more partitions, and each partition must be format- ted with a given file system. ("Formatting" is also commonly referred to as "Initializing" on the Mac OS.) A file system defines the disk’s directory structure for keep- ing track of and accessing files. It also governs other fea- tures, such as the way files are named, the maximum allow- able size of a file or volume, and the disk's allocation unit size (the smallest unit of data storage on a disk). The HD partition of your AcomData Drive was formatted at the factory with the FAT32 file system. This makes the Drive compatible with both Mac and PC, and ready to use right...

  • Page 79: About The Most Common File Systems

    out of the box. However, you may want to re-format the HD partition with another file system. This section provides a brief overview of the most common file systems used on Macs and PCs, and tips for selecting the file system that best suits your needs. About the Most Common File Systems: • FAT32 is the standard file system used on Windows 98SE and Me, and is supported under Windows XP, 2000 and the Mac OS. Think of FAT32 as the "universal" PC and Mac file system. • NTFS is the primary file system for Windows XP and 2000. NTFS offers more advanced features than FAT32, including support for files larger than 4 GB. NTFS cannot be used on Windows 98SE or Me. NTFS cannot be used on the Mac OS, with the exception that Mac OS 10.3 and higher can read, but not write to NTFS-formatted volumes. • Mac OS Extended (HFS Plus) is the most common file system used on Macs. It is not compatible with Windows. Depending on which version of the Mac OS you have, you have the option to use journaled and case-sensitive HFS Plus file systems. For an explanation of journaling, go to http:// docs.info.apple.com/article.html?artnum=107249. For an explanation of the case-sensitive option, go to...
  • Page 80 http://docs.info.apple.com/article.html?artnum=107863. • MS-DOS is the Windows/Mac-compatible file system avail- able on the Mac OS. It is equivalent to FAT32. Choosing a File System If you plan to use the Drive only on Windows XP or 2000, we recommend re-formatting the Drive with the NTFS file system. If you plan to use the Drive only on a Mac, we recom- mend re-formatting the Drive with one of the Mac OS Extended file systems (HFS Plus). Re-formatting the Drive for Mac and PC If you ever need to re-format the Drive but you want to maintain Mac and PC compatibility, you have two options: 1. Format the Drive on a Windows PC using FAT. . Format the Drive on Mac OS 10. or later using the MS-DOS file system. (MS-DOS is equivalent to FAT on the PC.)

  • Page 81: Formatting The Hd Partition

    Formatting the HD Partition Formatting the HD Partition in Windows XP or 2000 1. Disable any anti-virus software you may have running. . Go to My Computer and right-click the HD PART icon. . Select Format… in the pop-up menu. The Format dialog box will appear. . Under Capacity, verify the capacity. It should be close to the stated capacity of your Drive in gigabytes.

  • Page 82: Formatting The Hd Partition In Windows Me Or 98Se

    Formatting the HD Partition in Windows Me or 98SE 1. Disable any anti-virus software you may have running. . Double-click on My Computer. In the My Computer win- dow, right-click the HD PART icon and select Format. In the Format window, verify the capacity; it should be close to the stated capacity of your Drive in megabytes.

  • Page 83: Formatting The Hd Partition On A Mac

    Formatting the HD Partition on a Mac 1. Launch Disk Utility in the Applications folder. . The Disk Utility window will open. In the small window at the left, click the HD PART icon. . Click on the Erase tab. In the Erase window you will see a Volume Format pop-up menu and a Name field.
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  • Page 85: Help & Other Information

    Help & Other Information...

  • Page 86: Maintaining Your Drive

    Maintaining Your Drive A hard drive is a very sophisticated and sensitive device that requires proper care and maintenance to ensure the longest possible life, reliable operation and—most importantly— the integrity of your stored data. Defragmenting and Optimizing a Hard Drive A hard drive stores data on disks called platters. Each platter surface is divided into concentric tracks. Each track is divided into sectors. A group of sectors, called a cluster, or allocation unit, is the smallest unit of data storage space. When data is saved to a new hard drive, it is written to disk contiguously, one cluster after another. As old files are erased, clusters that were previously occupied become available for new data. However, there may not be enough space for the drive to write a new file in a contiguous set of clusters. The drive uses the clusters it can; if more are needed it searches for empty clusters in other locations on the disk(s). The result is a fragmented file. Over time, as old files are erased and new files are writ- ten, the data becomes increasingly fragmented. The more fragmented a disk becomes, the longer it takes to read...

  • Page 87: Examining And Repairing A Hard Drive

    and write data because the Drive’s read/write mechanism spends more time searching for fragments or free clusters. We recommend using defragmentation and optimiza- tion software to maximize storage efficiency and optimize performance. Optimization re-organizes files so that the files you use most often can be accessed more quickly. Defragmentation (defragging) consolidates file fragments into more efficient contiguous clusters. Examining and Repairing a Hard Drive There are a number of reasons why a hard drive may become damaged or the data may become corrupted. Regular exami- nation of a hard drive with a quality diagnostic and repair utility is the best way to prevent irreparable disk damage and avoid data loss. There are several software packages available that offer a suite of disk management and repair utilities, including defragmentation, optimization, repair, erased file recovery and more. How often you should perform maintenance depends on how much you use the drive. If you use your hard drive on a daily basis, it’s a good idea to examine it for damage about once a month. Some maintenance and repair operations can take quite...

  • Page 88: Protecting Your Data From Malware

    some time, so it’s wise to perform hard drive maintenance at times when you don’t need to use your computer. The good news is that, for the most part, you won’t need to tend to the computer while the software performs these operations. Protecting Your Data from Malware One of the greatest threats to your data comes from viruses and other malware, such as worms, trojan horses and spy- ware. (The term 'virus' is commonly used to refer to all forms of malware.) These are insidious programs created by male- factors and designed to damage or disable a computer or network, or steal personal information. The worst part is you may not be aware that your system has been infected until it’s too late. The most common way computers catch viruses is by downloading and sharing infected files via e-mail and other Internet services. You can protect your data against viruses by using anti-virus software. These programs are designed to seek out and eradicate or quarantine viruses before they can cause damage. There are a number of good anti-virus programs on the market for both PC and Mac.

  • Page 89: Cleaning The Drive Case

    Cleaning the Drive Case Always unplug all cables from the Drive before cleaning it. Clean the Drive using a soft, dry cloth. For tough dirt, dampen a soft cloth with some neutral detergent diluted in 5 to 6 parts water; wipe off the dirt, then wipe off the Drive with a dry cloth. Do not use alcohol, paint thinner, or other chemicals; they may damage the case materials.

  • Page 90: Stacking Drives

    Stacking Drives Your AcomData Drive was designed to be stackable so that you can add even more high-performance data storage without taking up more desktop space. For this section we assume that you already have an AcomData Drive installed on your system, and that the Drive is placed in the horizontal position. 1. Follow the steps in the section “Horizontal Placement” to properly prepare a Drive for stacking. . Place one Drive onto the other, making sure the feet of the second Drive are properly seated in the foot indentations of the first Drive.

  • Page 91: Troubleshooting

    . Consult the Troubleshooting sections of this guide. . If the issue is still not resolved, contact Technical Support using one of the following options: a) via the Technical Support form at www.acomdata.com; b) via e-mail at techsupport@acomdata.com; c) by telephone at (0) -00, during business hours...

  • Page 92: Troubleshooting For Windows Users

    Troubleshooting for Windows Users The Drive will not power on A: Make sure the connections are secure. My computer does not recognize the Drive. A: Possible reasons: • Make sure all of the connections are secure. • If you have an add-on card, make sure it is working prop- erly and update the software/firmware. • Make sure you have the latest updates for your operating system. The CD partition mounts but Nomad Mobile Desktop will not launch. First, be sure that the Nomad Mobile Desktop was activated. See "Setting Up & Using HybridDrive on Windows" for instructions. If Nomad is supposed to launch, but doesn't, click the Safely Remove Hardware icon in the Taskbar (the icon with the green arrow). Select the Drive from the list (it will be listed as "USB Mass Storage Device", and have two drive letters). You will then see a message telling you it is safe to remove...
  • Page 93 the device. Unplug and plug in the USB cable connected to the Drive. The Drive should now mount properly and Nomad should launch. When I leave my computer idle for a while and come back, the Drive won’t work properly. A: The most likely cause is that your computer is going into Sleep mode. The immediate solution is to restart your computer. To prevent this problem from re-occurring, go into your Power Settings/Energy Saver and set it to where it never goes into Sleep mode. The Drive feels quite warm when powered on. Is this dangerous? A: When in operation, the Drive may feel quire warm to the touch. This is normal. The Drive gives me a “Device cannot start. Code (10).” A: This is a power issue. Make sure your connections are secure. The other possibility is that the Drive has malfunc- tioned and requires service.
  • Page 94 I don’t see my AcomData Drive in My Computer, but it does appear in Device Manager (Windows XP & 2000 only). A: Right-click on My Computer. Select Manage in the pop-up menu. In the Computer Management window, select Storage, then select Disk Management. In the Disk Management window, you should see a list of available stor- age devices. Look for the Disk that has a capacity closest to your AcomData Drive. Right-click on the right-hand box; in the pop-up menu select Delete Partition. Once you do this, it will say “Online” & “Unallocated. ” Right-click on the box and select Create New Partition in the pop-up menu. When the Partition Wizard appears, select Primary Partition and click on Next. You will see a default value for the AcomData Drive; click Next. You will then see a drive letter (you can change this drive letter if you wish); click Next. You will then be asked to format the AcomData Drive. When I try to format my Drive in Windows XP or 2000, I get the message: “Could not complete format.”...
  • Page 95 After I connected the Drive, I got the following alert mes- sage: “Hi-Speed USB device plugged into non-Hi-Speed Hub.” A: Windows XP and 2000 users will get this alert message if you plugged the Drive into a USB port that only support USB 1.1. This is fine, except your AcomData Drive will oper- ate USB 1.1 speeds (up to 12 Mbps). Performance seems to be slower than 480 Mbps. A: First, in order to reach USB 2.0 speeds, you need a con- nection that supports USB 2.0. If the connection only sup- ports USB 1.1 the Drive will operate at USB 1.1 speeds (up to 12 Mbps). The Drive will auto-sense the speed of your USB port and adjust between USB 1.1 and USB 2.0. Second, 480 Mbps is the maximum interface transfer rate of USB 2.0. Actual data transfer rates will vary depending on a number of factors. See "About Hi-Speed USB 2.0" for more informa- tion.

  • Page 96: Troubleshooting For Mac Users

    Troubleshooting for Mac Users The Drive will not power on. A: Make sure the connections are secure. My computer does not recognize the Drive. A: Possible reasons: • Make sure all of the connections are secure. • If you have an add-on card, make sure it is working prop- erly and update the software/firmware. • Make sure you have the latest updates for your operating system. It takes a very long time for the Drive to mount. We are aware of this issue on the Mac, though it is not really a technical problem. It has to do with the fact that the Drive was formatted with the FAT32 file system, which makes it compatible with both PCs and Macs. If you find the time-to- mount unacceptable, you can re-format the Drive with one of the Mac OS Extended files systems. This will resolve the issue. For instructions, see "Re-Formatting the Drive."...
  • Page 97 When I leave my computer idle for a while and come back, my AcomData Drive won’t work properly. A: The most likely cause is that your computer is going to sleep. The immediate solution is to restart your computer. To prevent this problem from recurring, go into your Energy Saver preferences and set it to never go into Sleep mode. The Drive feels quite warm when powered on. Is this dangerous? A: When in operation, the Drive may feel quire warm to the touch. This is normal. Performance seems to be slower than 480 Mbps.

  • Page 98: Obtaining Service

    Support Specialist will assist you in arranging for service. What you need to obtain warranty service: 1) A copy of the bill of sale for your AcomData product; ) A Returned Merchandise Authorization (RMA) number that is assigned to your product by your TSS. An RMA can only be generated if the product has been registered online at www.acomdata.com.

  • Page 99: Frequently Asked Questions

    Frequently Asked Questions Q: Do I need to activate Nomad in order to use my HybridDrive? (Windows only) Activation of Nomad Mobile Desktop is optional and can be done at any time. However, if you want to use the PushButton™ Backup or Sync features of your HybridDrive, you must activate Nomad.
  • Page 100 Generally speaking, it is safe to say that the portable versions are identi- cal to the desktop versions, however we have no control over this. AcomData does customize the software somewhat to ensure certain features are optimized for portability.
  • Page 101 Nomad was created with the intent of giving our customers the best possible por- table software experience now and down the road. New applications for Nomad will be made available for download from the AcomData web site as they become available. Check www.acomdata.com for updates and new releases. Registered users will be notified of updates and new releases automatically via their Personal Support pages.
  • Page 102 A: All hard drives generate some heat during normal operation, which is why hard drives often have big, noisy fans. The AcomData Drive was engineered to be more efficient and to generate so little heat that it does not need a fan, allowing us to make the drive as compact and lightweight—and quiet—as possible.
  • Page 103 Manufacturers of operating systems do not need to concern themselves with this issue, so they typically use the more traditional binary method. Q: Can I use my AcomData Drive to copy an operating system from one com- puter to another? A: You cannot transfer an installed operating system to another computer or hard drive simply by copying the operating system’s files.

  • Page 104: Glossary

    Glossary Bit - The basic unit of binary data, represented logically as a 1 or a 0. Buffer – See “Cache. ” Bus – An electronic link that can convey data between devices, such as computers and peripherals. Byte – A basic unit of digital data, usually made up of eight bits (octet). A byte holds the equivalent of a single character, such as the letter A. Storage capacity is measured in bytes, kilobytes (KB), mega- bytes (MB), gigabytes (GB) etc. Cache – A memory buffer that stores frequently used disk data in RAM so the data can be read at a faster rate than if accessed from the disk. Device Driver – A software program that enables a computer to com- municate with peripheral devices, such as hard drives and CD-ROM drives. Each type of device requires a different driver. FAT32 – A file system that organizes files on a disk. This file system is standard for Windows 98SE and Me, and is supported under Windows XP, 2000 and the Mac OS. File System – The method for storing and retrieving files on a disk. A file system defines the directory structure for keeping track of the files and the path syntax required to access them. It also defines the way files are named as well as the maximum size of a file or volume. FAT32 and NTFS are file systems used on PCs; HFS is common on Macs. Format – Preparing a disk partition for the storage and retrieval of...
  • Page 105 files. A partition is formatted with a specific file system. Formatting is often referred to as initializing on the Mac. Gigabyte – 1,024 megabytes (binary); 1,000 megabytes (decimal), or approximately one billion bytes. Hub – A device which links peripherals onto the same data bus. Interface – Junction between two items of hardware or software for the exchange of data. Mbps (Megabits per second) – A measurement of data transmission speed. For data transmissions, the base unit is the bit rather than the byte. Using bits is a truer measure of raw performance because it negates the need to differentiate between the part of the data stream that makes up the file(s) being sent and the accompanying data pro- tocols that structure and govern data communications. MB (Megabyte) – 1,048,576 bytes (binary); 1,000,000 bytes (decimal). Partition – A fixed amount of reserved storage space on a hard disk. A disk can contain one or more partitions. A partition must be formatted with a compatible file system in order to mount to a given operating system. A mounted partition is treated as a discrete volume. Startup Disk – The disk from which a computer loads its operating system. Also called a "boot volume. " Volume – A formatted hard drive partition. The term "volume" is often used as a synonym for the hard drive itself when the drive contains a single partition. However, it is possible for a hard drive to contain more than one volume, or for a single volume to span more than one hard drive.

  • Page 106: One Year Limited Warranty

    One Year Limited Warranty “P ”) AtA wArrAnts this ProDuct roDuct AgAinst DeFects in mAteriAl or work mAnshiP As Follows 1. lAbor: F or A PerioD oF one YeAr From the originAl DAte oF PurchAse From AtA or its locAl rePresentAtiVe suPPlier AtA will rePAir DeFectiVe roDuct At its oPtion...
  • Page 107 For breAch oF AnY exPresseD or imPlieD wArrAntY breAch oF contrAct negligence strict liAbilitY or AnY other legAl theorY relAteD to this ProDuct uch DAmAges incluDe but Are not limiteD to loss oF ProFits loss oF DAtA loss oF use oF the ProDuct or AnY AssociAteD ’...

  • Page 108: Notices

    Notices oPYrights © 2006 D oPYright icro ll rights reserVeD o PArt oF this PublicAtion mAY be reProDuceD storeD in A retrieVAl sYstem or trAnsmitteD in AnY Form bY AnY meAns electronic mechAnicAl PhotocoPYing recorDing or otherwise without the Prior written consent oF icro rADemArks...
  • Page 109 Copyright © 2006 Dura Micro, Inc. All rights reserved. The AcomData name and logo are registered trademarks of Dura Micro, Inc. Other trademarks mentioned or appearing in this document are the property of their respective owners. Prices and specifications are subject to change without notice.

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