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COX Digital Telephone User Manual

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User Manual
Everything you need to
know about your new
digital telephone service!

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Summary of Contents for COX Digital Telephone

  • Page 1 User Manual Everything you need to know about your new digital telephone service!

  • Page 2: Table Of Contents

    ® lower price. Like the millions of satisfied customers already using Cox Digital Telephone, you get service you can count on. You get reliable service plus great features that make your life easier. Begin exploring the many calling features such as Caller ID, Voice Mail, and Call Waiting that are available to you.

  • Page 3: Anonymous Call Rejection

    HOW IT WOrKS Anonymous Call rejection Refuse calls from those who have blocked their numbers. When you’ve turned this service “on” any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove the blocking and then call back.

  • Page 4: Call Forwarding Busy

    HOW IT WOrKS 2. Press 3. Listen for the dial tone. 4. Dial the number where you want your calls forwarded. Enter the number exactly as if you are calling directly (7-digit, 10-digit or “1” plus the area code). 5. When the phone is answered, your Call Forwarding is in effect. If the line is busy, or there’s no answer: 6.

  • Page 5: Call Forwarding No Answer

    Please enter this number now.” (Enter the number you want the calls to forward to and press the key.) 5. If you pressed , you will hear two tones, which indicates that the Call Forwarding has been removed from the Cox line.

  • Page 6: Caller Id

    Block your number call by call, from being displayed to others. Whenever you make an outgoing call, your telephone number will be transmitted to persons and businesses who subscribe to Caller ID service. As a Cox customer, you have two options for blocking of your information from being transmitted.

  • Page 7: Call Return

    HOW IT WOrKS Note: Both of the Caller ID Blocking services are provided free of charge. Please notify Cox of your blocking option choice. If no option is chosen, Caller ID Per-Call Blocking will be assigned. Once a blocking option is selected, you will be allowed to change the blocking option one time free of any service charge.

  • Page 8: Call Waiting

    Distinctive Ring is the easy way to keep business and personal calls apart. To “turn on” the service: 1. Simply call your Cox customer care center and a representative will be happy to assist you in subscribing to the feature. *Not available in all Cox areas.

  • Page 9: Long Distance Alert

    900 and 976 Number Blocking Restricts specific types of calls from being made from your home. Cox Communications can block calls to 900 and 976 numbers dialed from your home. Please call your Cox customer care center to find out more.

  • Page 10: Selective Call Acceptance

    HOW IT WOrKS Selective Call Acceptance Decide which calls you’ll take. How To use: 1. Lift the handset and listen for the dial tone. 2. Press 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.

  • Page 11: Selective Call Rejection

    HOW IT WOrKS To enter your “forward-to” number: 1. The first time you turn on the service, you’ll be asked to enter the number you would like your special calls forwarded to. Enter the number exactly as if you are calling directly (7-digit, 10-digit or “1” plus the area code). From then on, the system will simply remind you of the current “forward-to”...

  • Page 12: Speed Calling

    5. Listen for the cancellation tone, then the dial tone. Follow steps 4–7 above to re-program your Speed Calling list. This service is conveniently available on a monthly subscription as well as on a per use basis.* *Not available in all Cox areas.

  • Page 13: Three Way Calling

    5¢ per minute Germany 7¢ per minute Japan 7¢ per minute Mexico 5¢ per minute United Kingdom 5¢ per minute Visit our website at www.cox.com/telephone to see all of our low rates for specific countries. *Not available in all Cox areas.

  • Page 14: International Calling

    After you dial, you’ll be connected to an operator. Operator and directory Services Assistance is just a phone call away. Cox Operators are available to assist you every day, 24 hours a day for all of your calling needs. Whether you would like to make a collect call, a person-to-person call, or to request a directory listing for anywhere in the United States.

  • Page 15: Taxes And Surcharges

    IMPOrTANT INFOrMATION directory Assistance — Just Press “411” Cox brings you an easy-to-use Directory Assistance Service. Simply call “411” to obtain the telephone number of any listed number, anywhere in the U.S. There is no need to know the ever-changing area codes of cities across the country. When you call “411,” provide the area you are looking for, and ask for the desired listing.

  • Page 16: Important Numbers And Helpful Information

    About Your Service dedicated to Service Customer care is very important to Cox. That’s why we have a local team of professionals who are continually trained on the latest technology. It’s also why we give you free service calls and repair,* plus an On-Time Guarantee for service and installation.**...

  • Page 17: Billing Information

    Payment Coupon To pay by mail, Important Messages, simply tear off and enclose with Reminders and Offers your payment Remittance Document—Please return this portion of your bill with your payment. Make sure the Cox address shows in the return window envelope.
  • Page 18 EasyPay® and paperless billing received for the full billing period Promotional Savings Highlights Partial Month Services Reflects your monthly promotional savings charges/credits for service changes from bundled services or special offers made during the previous billing period For more information, go to: www.cox.com/support.
  • Page 19 Telephone modem equipment required. Modem uses household electrical power to operate and has backup battery power provided by Cox if electricity was interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable.

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