NEC Univerge DT310 User Manual page 48

The ACD Rest Mode key lights. If the Rest
Note:
Mode key is pressed while the agent is on an
active call, the key will flash until the agent
hangs up.
Note: This operation is not available for the System
Supervisor.
Group No: 01
12345678
List Dir ICM
To cancel the manual Rest Mode:
1. Press the ACD Rest Mode key (Code *13).
The ACD Rest Mode key light goes off.
Note:
Queue Status Display
When Logged Into ACD Group:
1. From an idle state, press the Queue Status
Display key (Code *19)
.
Group No: 01
0----------------- 00:05
List Dir ICM
Note: The display indicates the number of calls in
queue, the trunk name, and the length of time
the call has been waiting.
OFF DUTY
Prog
Prog
When the Queue Status Display key is pressed,
Note:
the queue status of the extension's group is
displayed. When the extension is not in an
ACD group, the Queue Status of group 1 is
displayed instead.
Note: When an agent logs in using an AIC code, the
Queue Status of the default ACD group is
displayed.
2. Press Volume Up and Volume Down to scroll
through the Queue Status Displays of all the ACD
Groups.
3. Press the CLEAR key to return the telephone to an
idle state.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed
into the ACD queue, the telephones of the logged out
agents will display the Queue Status and hear the alarm
according to the settings defined in system
programming.
Pressing the Queue Status Display key will return the
telephone to idle until the timer expires again.
Answering a Call Using a Headset
1. Press the Headset key to answer.
2. Converse.
3. Press the Headset key to hang up.
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