Troubleshooting - ION EZ Vinyl/Tape converter Quick Start Manual

Troubleshooting

Problem
I am not hearing any
audio when I am
recording and I do not
see the audio meters
moving.
I am experiencing poor
sound quality.
The music is playing and
I see the audio meters
moving but I am not
hearing any audio.
Cause
USB device not
powered.
USB device not
connected to the
computer.
Bad USB cable or bad
USB port.
Cartridge connection
is not secure.
Vinyl record is dirty or
scratched.
Other software
applications are
interfering with EZ
Vinyl/Tape Converter.
Stylus may be worn.
Audio output not set
correctly.
Computer speakers
are muted.
Computer speakers
are not connected.
If your device has a power button, make sure that the
USB device is powered on.
Make sure the USB device is connected to a working USB
port on your computer. If already connected, try
reconnecting the device and restarting the software.
Try using a different USB cable. Also, try connecting the
USB device to a different USB port on your computer.
If using a USB turntable, cartridge must be securely
connected to the tonearm whenever you are using the
turntable.
If transferring vinyl, try dusting off and gently wiping the
surface of the record before playing it.
Close all applications, restart the computer, and only run
EZ Vinyl/Tape Converter while recording.
Turntables only: If your stylus is over a year old or has
been used extensively, it may be broken or worn. Contact
the ION Audio parts department to purchase another
stylus.
Make sure that your computer's soundcard is selected as
your playback device.
Windows XP: Click Start Menu > Control Panel (or
Settings > Control Panel in Classic View) > Sound and
Audio Devices. Click the Audio tab and under Sound
playback, select your computer's soundcard as the
default device.
Windows Vista: Click Start Menu > Control Panel (or
Settings > Control Panel in Classic View) > Hardware
and Sound > Sound. Click the Playback tab and select
your computer's soundcard as the default device.
Windows 7: Click Start Menu > Control Panel >
Sound. Click the Playback tab and select your
computer's soundcard as the default device.
Windows 8: Press the Windows key to open the Start
page, start typing Control Panel, and then select
Control Panel from the search results. Click Hardware
and Sound, and then click Sound. Click the Playback
tab and select your computer's soundcard as the default
device.
Mac OS X: Click the upper-left "apple" icon then click
System Preferences > Sound. Click the Output tab.
From the menu, select Internal Speakers if you are
using the computer's internal speakers or select
Headphones if you are using speakers or headphones
attached to the computer's 1/8" headphone output.
Turn up the volume on your computer speakers.
If using external speakers, make sure that they are
connected to your computer's soundcard.
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Solution