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A.3
Troubleshooting
This troubleshooting guide provides answers to some common problems that you
may encounter while installing and/or using ASUS ASMB4-iKVM/ASMB4-SOL
PLUS. These problems require simple troubleshooting that you can perform by
yourself. Contact the Technical Support if you encounter problems not mentioned
in this section.
Problem
The local/central server cannot connect
to the ASMB4-iKVM/ASMB4-SOL PLUS
board
All the SEL (System Event Log)
cannot be displayed
The date/time shown in SEL (System
Event Log) screen is incorrect
ASMB4-iKVM/ASMB4-SOL PLUS has
network connection problems in
Firewall environment
The Java redirection screen cannot be
displayed normally
A-4
Solution
1.
Check if the LAN cable is connected
to the LAN port.
2.
Make sure that the IP address of
both the remote and local/central
servers are on the same subnet.
(Refer to chapter 2 for details.)
Try "ping xx.xx.xx.xx" (remote
server ip) on local/central server
and make sure remote server could
reply the ping request.
3.
Check if the IP source is set to
[DHCP]. When set to [DHCP], you'll
not be able to configure the IP
address.
The maximum SEL number is 900 events.
Refer to section 4.4.9 to check if the time
zone is set up correctly.
Ask MIS to add the following port
numbers in Firewall:
5123 (virtual floppy) (TCP)
5120 (virtual CDROM) (TCP)
623 (IPMI) (TCP & UDP)
80 (HTTP) (TCP)
7578 (iKVM) (TCP)
443 (HTTPs) (TCP)
161 (SNMP) (UDP)
Click Refresh Page button to refresh the
redirection screen.
Appendix: Reference information
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