Sharp BD-AMS10A Operation Manual page 60

Troubleshooting
Sound
Problem
No sound, or sound is distorted.
Audio is not output, or images are not played back
properly.
Network
Problem
Cannot connect to the Internet.
Cannot download BD-LIVE contents.
Other
Problem
The TV operates incorrectly.
The player heats up during use.
B (On/Standby) indicator will remain lit.
58
• If the volume of the TV or amplifier is set to minimum, turn the volume up.
• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 37)
• Check that the HDMI cable and/or optical digital cable is connected correctly. (Page 17)
• Check that the cable plugs are clean.
• Take out the disc and clean it. (Page 13)
• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or
non-standard audio is recorded for the audio content of the disc. (Page 10)
• The audio may not be output or the images may not be played back properly for some discs in which copyright-
protected contents are recorded.
• Is the LAN cable connected properly? (Page 19)
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 19)
• Is the power for the connected equipment, such as a broadband router or modem turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check "Communication Setup". (Pages 48–49)
• Is the LAN cable connected properly? (Page 19)
• Is the USB device properly connected? Check that the USB device is connected to the USB1 or USB2 terminal of this
player. (Page 27)
• Check if the BD disc supports BD-LIVE.
• Check the setting for "BD Internet Access". (Page 46)
• Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this player.
Use such TVs away from this player.
• When using this player, the console cabinet may heat up depending on the usage environment. This is not a malfunction.
• When the AC cord is removed from the outlet, the B (On/Standby) indicator will remain lit for a short period. This is
normal and is not a malfunction.
Possible causes and solutions
Possible causes and solutions
Possible causes and solutions