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Vocera Smartphone User Manual

Version 4.x
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Vocera Smartphone User Guide
Version 4.x

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  • Page 1 Vocera Smartphone User Guide Version 4.x...
  • Page 2 The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.

  • Page 3: Table Of Contents

    Contents Welcome to Vocera..............9 Getting Started with a Smartphone..........10 About this Guide................ 11 Smartphone Features..............13 Essentials..................13 Battery................. 13 Storage Card................ 14 Basics..................16 Smartphone Anatomy............16 Powering On and Off............17 Main Screens................ 17 Keypad................18 Status Indicators..............
  • Page 4 Sending an Email Message............ 72 Listening to Messages..............73 Commands You Can Use During Message Play......75 Using Voice Commands to Set Device Properties......76 Using the Auto Answer Commands........76 Getting Help................76 iv ··· Vocera Smartphone User Guide...
  • Page 5 Redialing Phone Numbers............83 Using Instant Conferences............84 Joining and Leaving a Conference.......... 84 Using the Vocera Badge or Phone in a Conference....85 Summary of Conference Commands........85 Broadcasting to a Group............. 86 Summoning Help in an Emergency......... 87 Forwarding Your Calls..............
  • Page 6 Why does the Genie ask me to wait when I press Call?....128 Why can't I receive calls or messages?........128 Why do some text messages begin with strange characters?..128 Why does my smartphone display say "Searching for Gateway"?................128 Agreements, Specifications, and Notices....... 129 Third-Party Software Agreements..........
  • Page 7 Broadcast to a Group..............135 Forward a Call................135 Transfer a Call................136 Use Instant Conferences............136 Send and Receive Numeric Pages..........137 Block and Accept Calls.............. 137 Send Messages................. 138 Play Messages................138 Locate Users and Groups............138 Work With Your Groups............139 Manage Groups................
  • Page 8 ··· Vocera Smartphone User Guide...

  • Page 9: Welcome To Vocera

    If you have a Vocera Smartphone, it communicates with the Vocera Server through a separate Vocera Client Gateway. As you use your Vocera badge or phone, you are prompted by the Genie, which is the voice interface to the server. The Genie recognizes simple commands in verb-noun format.

  • Page 10: Getting Started With A Smartphone

    Getting Started with a Smartphone Getting Started with a Smartphone If this is the first time you are using a Vocera smartphone, you can get started right away by following these simple steps: When your phone is ready to use, you can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such "Call Jim Olsen."...

  • Page 11: About This Guide

    • If the Genie asks for your name, say your first and last names. • If the Genie answers by saying "Vocera" or by playing a tone, say "Log me in as your first and last name" (for example, "Log me in as John Smith").
  • Page 12 About this Guide 12 ··· Vocera Smartphone User Guide...

  • Page 13: Smartphone Features

    Smartphone Features The Vocera smartphone provides the one-touch, instant communication capability of a Vocera client in a familiar phone form factor. The information in this chapter will help you become familiar with the phone features. Essentials Battery To install the battery: 1.

  • Page 14: Storage Card

    This secure digital card stores your mail attachments, images, music, text messages, and so on. You can transfer files from your smartphone or microSD storage card to your PC by using a USB cable or over Bluetooth communication. See Connections on page 48.
  • Page 15 Storage Card Smartphone Features ··· 15...

  • Page 16: Basics

    4. Vocera Hold/DND button 12. Call/Answer key 5. Rapid wall charger jack/USB cable 13. Speakerphone/lower microphone port 14. Right soft key 6. Desktop charger contact 15. Back key 7. Earpiece/upper microphone 16. Power/End key 8. Navigation key 16 ··· Vocera Smartphone User Guide...

  • Page 17: Powering On And Off

    18. ID label window 21. Headset jack 19. Holster latches 22. Desktop charger contact Note: To avoid damaging your smartphone, carry it in an approved holster or case rather than a pocket, purse, or bag. Powering On and Off Powering on: •...

  • Page 18: Keypad

    Home key to return to the Home screen. Keypad The smartphone keypad allows you to dial phone numbers, send text messages to other Vocera users, or navigate interactive voice response (IVR) trees. You can also use the softkeys, the navigation...

  • Page 19: Status Indicators

    Icon Description Full wireless service No wireless service Wireless is turned off Wireless connection to access point in-process Connected to wireless access point No connection to wireless access point Bluetooth® on Do Not Disturb (DND) mode Smartphone Features ··· 19...

  • Page 20: Volume Controls

    • Ringer volume – When you are not on a call, press Volume up/down keys to adjust the ringer volume, and then press Done. At the lowest setting, the phone is set to vibrate. 20 ··· Vocera Smartphone User Guide...

  • Page 21: Speakerphone Controls

    You can also activate the speakerphone during a call by pressing the Speaker key. During a call, briefly press the speaker key to turn on the speakerphone. The display indicates that the speaker is on. Note: Speakerphone is not available when your smartphone is connected to a headset. Smartphone Features ··· 21...

  • Page 22: Viewing Smartphone Information

    • Vocera Client Gateway information • wireless security information • version information The Vocera Smartphone Information application also allows you to upload smartphone logs to an FTP server. Note: The Vocera Smartphone Information application replaces the Vocera SP About application provided in earlier releases.
  • Page 23 802.11d is enabled, which 802.11 data rates are being used, and which channels are scanned for different radio bands. • Log Upload – Allows you to upload smartphone logs to a specified FTP server. For more information, see the Vocera Smartphone Configuration Guide.

  • Page 24: Locking And Unlocking The Smartphone

    Quick List opens, and then select Lock. Your left soft key becomes Unlock. To unlock your smartphone: • Press Unlock and enter your password. Your smartphone uses * if you have not set a password. To change your password and keep others from using your smartphone: 1.

  • Page 25: Calling

    Calling Making a Call To start a call: • Press the Call button on the side of the smartphone, wait for the Genie to answer, and then say: • Call <person's first and last names>. • Call <person’s first name> in <department name>.

  • Page 26: Answering A Call

    4. Select a contact from the list, and press Call. Answering a Call When your smartphone rings and/or vibrates, press the Call button on the side of the phone or to answer. To end the call, press the Call button on the side of the phone or •...

  • Page 27: Displaying Vocera Apps

    Handling Lost Connections If the Vocera Apps client is unable to connect to the Vocera Server, or if it loses its connection for any reason, the smartphone automatically switches to the Vocera Apps screen and displays the message "Lost Connection." This could be caused by a momentary network problem.
  • Page 28 The contact is offline, either because the contact is logged off or is currently off network. You can send a voice message or text message to a Vocera user or group at any time. If you call a Vocera user or group, the call may be forwarded to another number if forwarding has been enabled.

  • Page 29: Using Favorites

    The list of favorite contacts is identical to the list of Buddies in the Vocera User Console. A buddy is someone you can call by using a nickname in a voice command, or a friend who is not in the Vocera system (also known as a personal contact or an outside buddy).
  • Page 30 4. Select a contact from the list, and press Add To Favorites. Note: You can also add contacts to your Favorites list using the Vocera User Console, provided your system administrator has enabled access to it. Favorites Menu Commands The Menu soft key displays the commands available for a selected contact in the Favorites list.

  • Page 31: Using The Company Directory

    * Requires permission Using the Company Directory The Company Directory app allows you to search for Vocera users, groups, or address book entries. Once you find a contact in the Company Directory, you can use it to place a call, send a message or broadcast, or add the contact to your Favorites list.
  • Page 32 Company Directory. The commands vary based on the type of contact selected. The following table shows the commands available in the Company Directory for each contact type. The commands are not shown in the order they appear in the menu. 32 ··· Vocera Smartphone User Guide...

  • Page 33: Reading Text Messages

    * Requires permission Reading Text Messages You can read three kinds of text messages on the display of your Vocera device: • Text messages. Vocera smartphone users can send text messages to other Vocera users. Vocera Messaging Interface (VMI) applications that interface with other systems, such as nurse call systems, can also send text messages to Vocera devices.
  • Page 34 The Messaging app allows you to read, reply, and respond to text messages. You can read text messages on the smartphone, or play them aloud via text-to- speech. A VMI text message can also supply audio files containing recordings of the message and response prompts.
  • Page 35 Messages Tab Text Message Prompts and Alert Tones When your smartphone receives a text message of normal or high priority, it plays an alert tone and then prompts you whether to open the message. The alert tone is different for normal and high priority messages.
  • Page 36 Reading Text Messages When your smartphone receives an urgent message, it plays an alert tone and then immediately plays the message. The alert tone for an urgent message is the same as for a high-priority message. Note: If you are using the phone to speak with someone when a normal or high priority message arrives, you cannot play the message until the call ends.
  • Page 37 Newest messages are listed first. Press the center key to open it. 6. The smartphone displays the body of the message, the sender's name or email address, and the date and time the message was received by the Vocera server.

  • Page 38: Sending Text Messages

    Sending Text Messages You can use the Favorites or Company Directory apps to send a new text message to any Vocera contact. Each text message can be up to 100 characters. To send a text message: 1. Select a Vocera contact from the Favorites or Company Directory apps.
  • Page 39 By default, the Quick Notes list includes the following phrases: • Yes • No • OK • Call me back • Need help • Where are you? • Will call you later Smartphone Features ··· 39...
  • Page 40 Sending a Text Message from an Email Program Before you can send email to Vocera devices, you need to get the following information from your system administrator: • The email address that is dedicated to the Vocera system. All email messages to Vocera users must be addressed to this email account.
  • Page 41 To send an urgent message, include the string **urgent** anywhere in the subject, and specify the ID of a Vocera user or a group name in brackets. If the user or group is not in the Global site, also specify the site in braces.

  • Page 42: Viewing Settings For Vocera Apps

    7. Click Send. Viewing Settings for Vocera Apps You can use the Settings app to view the Vocera Server IP address, the port, and the Vocera build number currently being used by Vocera apps. These settings are read-only and cannot be modified.

  • Page 43: Time And Date

    2. Press Menu > Delete Sounds. 3. Select the sound file to delete, then press Select. 4. Press Yes to confirm deletion. Note: When you delete a custom ring tone from your smartphone, you will have to download it again. Time and Date To change the time and date: 1.

  • Page 44: Display

    3. Press Done when you are finished. Changing the Background Image Want to copy an image from your PC to your smartphone to use as a background image? Note: Your PC must have Microsoft® Windows® Mobile Device Center (on a PC running Windows 7) or you must install Microsoft ActiveSync on your PC.

  • Page 45: Backlight

    Your smartphone automatically adjusts the display brightness when you move between bright and dark environments. To save battery life, your display backlight turns off when you are not using your smartphone. The backlight turns back on when you press a key.

  • Page 46: Task Manager

    2. Press the Done when you are finished. Task Manager To see what programs are running (active) on your smartphone or stop a specific program from running, use the Task Manager. To stop a program from running: 1.

  • Page 47: Message Options

    Tip: Need to check your email right now? Press Start > Messaging. Select the account to send and receive messages and press Menu > Send/Receive. The smartphone connects to your Internet email server and sends and receives your messages. To stop this process, press Menu > Stop Send/Receive.

  • Page 48: Connections

    Do not use a headset where it can endanger your safety. Bluetooth™ headset Your smartphone supports Bluetooth wireless pairing (also called linking or bonding). You can pair your smartphone with a Bluetooth headset to perform hands-free calls and playing audio. 48 ··· Vocera Smartphone User Guide...
  • Page 49 Note: To extend battery life, turn off Bluetooth when not in use. Your smartphone will not pair with devices until you set Bluetooth power back on and pair your smartphone with the devices again. Pair with a Headset or Handsfree Device This section describes the first time connection of a Bluetooth headset.
  • Page 50 Send Objects to Another Device You can use Bluetooth pairing to send email, contacts, tasks, calendar items, audio, ring tones, pictures, video, and voice notes from your smartphone to a computer or other device. To use a Bluetooth headset to send objects to another device: 1.

  • Page 51: Synchronizing Your Smartphone

    • Press Start > Bluetooth > Bluetooth Manager > Settings and enter the name in My Bluetooth name. Synchronizing Your Smartphone You can synchronize the information on your smartphone in two ways, over the air (OTA) or using a cable and your computer. Sync Over the Air Once you enter your organization, smartphone sync’s over the air (OTA)
  • Page 52 1. Install Microsoft ActiveSync (for Windows® XP™ or earlier) or Windows Mobile Device Center (for Windows 7) on your PC. 2. After setup completes, connect your smartphone to the PC. The smartphone drivers install on your computer and then the Sync Setup Wizard automatically starts.
  • Page 53 Sync with a Bluetooth™ Connection Once Microsoft® ActiveSync or Windows® Mobile Device Center is installed on your PC, you can connect it to your smartphone and sync with a Bluetooth connection. Ensure that the smartphone and PC are within close range (within 30 feet). If...

  • Page 54: Configuring A Proxy Server

    A proxy server is a server that acts as an intermediary between a client device (such as a Vocera smartphone) and the Internet, mainly for enterprise security and caching services. You may need to configure a proxy server on your smartphone to connect to sites on the public Internet.

  • Page 55: Entertainment

    If your organization has enabled Internet access, you can use your browser to search and view the Web. You may need to configure a proxy server on your smartphone to connect to sites on the public Internet. See Configuring a Proxy Server on page 54.

  • Page 56: View Stored Pictures And Video

    General and Slideshow options are also available for video. However, these settings are specific to picture files only. To view pictures stored in your smartphone: 1. Press Start > Pictures & Videos. 2. In the picture viewfinder, press Menu > Options.

  • Page 57: Video Playback Options

    When you attach a headset, the device's microphone operation is suppressed. Alert Tones and Notifications Alert tones are controlled by settings on the Vocera server. Your device may play any or all of the following alert tones: Tone...
  • Page 58 The system administrator can also set an option to disable all alerts when your device is in Do Not Disturb mode. 58 ··· Vocera Smartphone User Guide...

  • Page 59: Commands

    Commands The following topics describe voice commands you can use on both the Vocera badge and the smartphone: • Basic Calling on page 61 • Advanced Commands on page 79 Commands ··· 59...
  • Page 60 60 ··· Vocera Smartphone User Guide...

  • Page 61: Basic Calling

    Your Vocera device provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button to summon the Vocera Genie. The Genie answers with a tone, a prompt, or both (depending on the setting that is active for your device) and is then ready to accept your voice commands.

  • Page 62: Recording Names And Greetings

    You can log into the system on only one Vocera device at a time. If you try to log in with a second device, the Genie reminds you and asks you to confirm if you still want to log in.

  • Page 63: Using Speak Or Spell

    Using Speak or Spell When you call a user who is not available, the call may be forwarded to another user or phone number. If no forwarding is set, the Genie tells you that person's status and asks if you want to leave a message. There are four possible status messages: not on the network, not logged in, busy on another call, and not available.

  • Page 64: Calling With Department Names

    Calling with Department Names If your system administrator sets up departments, they are a convenient way to contact other users on the Vocera system. When you use a department in a voice command, Vocera can: • Differentiate among users with the same first and last names.

  • Page 65: Calling A Group Member

    When you call a group, you are actually calling an available member of that group, not everyone in the group. The Vocera server determines which member to try first, based on the ordering method the system administrator or group manager chooses.
  • Page 66 Genie speaks each name, asking you to identify the one you want. 3. When prompted, say the name or nickname the way you always do. The Genie asks you to repeat the name several times, then tells you, “OK, I've learned the name.” 66 ··· Vocera Smartphone User Guide...
  • Page 67 Training the Genie To train the Genie to learn commands: When you train the Genie to learn the way you say commands, the Genie prompts you to record a short list of the most common commands, as well as keywords such as Yes, No, and the numbers zero through nine. You can press the Call button to skip through commands in the list, or you can quit at any time by pressing the Hold/DND button.

  • Page 68: Answering A Call

    Answering a Call When someone calls your Vocera device, you will hear a tone. If you have a badge, the Genie may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.

  • Page 69: Ending A Call

    The name of the person calling you will flash on your badge or phone display. To accept a waiting call: 1. Press the Call button. Vocera puts the first call on hold and connects the second call. 2. When you are done speaking, press the Call button again. Basic Calling ··· 69...

  • Page 70: Putting A Caller On Hold And Releasing The Hold

    Genie any other authorized command when the Genie answers. Note: If you put a call on hold on a Vocera smartphone, you cannot use the keypad to dial an extension to place another call. However, you can press the Call button and use a Genie command ("Dial extension"...

  • Page 71: Using Do Not Disturb

    Using Do Not Disturb On the badge, the indicator light on the Hold/DND button stops blinking. On the smartphone, the DND icon disappears from the top of the screen. Using Do Not Disturb There may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meeting, for example).

  • Page 72: Sending An Email Message

    When you send a voice email message to a user, outside buddy, or address book entry, the message is sent to the address stored for that person on the Vocera server. If you send the email to a group, the message is sent to all members of the group.

  • Page 73: Listening To Messages

    You can use the badge or phone to listen to either voice or text messages. When you play a voice message, you hear the recorded voice of the person who sent it. When you play a text message, Vocera uses text-to-speech generation to speak the message for you.
  • Page 74 Play text messages. Play my text messages. text messages Play old (previously Play old text messages. Play my old text played) text messages messages. Delete text messages Delete all text messages Erase all text messages. 74 ··· Vocera Smartphone User Guide...

  • Page 75: Commands You Can Use During Message Play

    Commands You Can Use During Message Play You can also use the "from" modifier to play or delete text messages sent from the User Console, as shown in the following table: Action Recommended Voice Alternative Forms Commands Play new (unplayed) Play text messages from John Play my text messages text messages sent...

  • Page 76: Using Voice Commands To Set Device Properties

    Getting Help The Vocera system can be customized to provide users with a Help command to help users learn how to use their Vocera devices. For example, the Help prompt could direct users to a Vocera super user, an administrator, an internal Web site, or a local help desk for assistance.
  • Page 77 Getting Help Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help" command the system uses the standard Help prompt: "No help is currently available." For information on how your Vocera administrator can create a custom Help...
  • Page 78 Getting Help 78 ··· Vocera Smartphone User Guide...

  • Page 79: Advanced Commands

    Genie will tell you. Calling Telephone Numbers If the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to call telephone numbers. Separate permissions are required to make calls to in-house extensions, local numbers, and long-distance numbers.

  • Page 80: Calling An Address Book Entry Or Buddy

    800–VOC–ERA1". Calling an Address Book Entry or Buddy The Vocera system provides an address book for the names and phone numbers of people who are not Vocera users. Your system administrator sets up and maintains this address book, but all users can access the names of people and places it contains from their Vocera devices.

  • Page 81: Sending And Receiving Numeric Pages

    Vocera device. You can send a page to anyone in the Vocera system by using his or her name. For example, if Dr. Randolph is a Vocera user, personal contact (or buddy), or person in the address book, you can speak the command “Page Dr.
  • Page 82 Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You need one or both of these permissions to send a page to names in your list. You do not need any special permissions to page a Vocera user or a person in the system address book.

  • Page 83: Redialing Phone Numbers

    Genie then asks if you want to leave a message. Redialing Phone Numbers Your Vocera device can redial the last phone number it called as a result of any of the following actions: • Calling an extension or outside phone number •...

  • Page 84: Using Instant Conferences

    In some situations, even the short amount of time required to place a call with a Vocera device is too long to wait. For example, employees in a retail store may have a goal of just a few seconds to respond to a customer's query. Similarly, some hospital employees may have an ongoing need for extremely urgent communication.

  • Page 85: Using The Vocera Badge Or Phone In A Conference

    Using the Vocera Badge or Phone in a Conference Using the Vocera Badge or Phone in a Conference While you are in a conference with a Vocera badge or phone, you still have access to every other Vocera function. That is, you can place and receive calls, send and listen to messages, and perform every other task you are accustomed to using the badge or phone for.

  • Page 86: Broadcasting To A Group

    Call button before the broadcast ends. The following table summarizes the commands you use to communicate in a broadcast: Action Recommended Voice Commands Initiate a broadcast to a Broadcast to Tech Support. group 86 ··· Vocera Smartphone User Guide...

  • Page 87: Summoning Help In An Emergency

    Summoning Help in an Emergency Action Recommended Voice Commands Cancel a broadcast Press the Hold/DND button while listening to the broadcast. Reply to everyone 1. Press and hold the Call button before the broadcast ends. • If it is OK to talk, you hear a beep. Other users also hear a beep to indicate that a reply is starting.

  • Page 88: Forwarding Your Calls

    Forward my calls to my Forward calls to my company voice mail. voice mail. Forward to an internal Forward my calls to extension Forward to extension extension * 3425 . 3425 . 88 ··· Vocera Smartphone User Guide...

  • Page 89: Placing A Three-Way Conference Call

    Vocera users (three parties total, including yourself). To begin a three-way conference call, you use the Conference voice command, and then say the names of the other Vocera users whom you want to participate in the call. For example, "Conference James Madison and Mary Lamb."...

  • Page 90: Supervised Conferencing

    2. Wait for the Genie to confirm that your first call is on hold, and then press the Call button. 3. Say Call New Party's First and Last Names. 4. When you finish speaking to the new party, press the Hold/DND button. 90 ··· Vocera Smartphone User Guide...

  • Page 91: Issuing Urgent Commands

    Issuing Urgent Commands If the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automatically breaks through to all recipients, regardless of what they are doing at the time. You can make any of the following commands urgent: •...

  • Page 92: Dialing A Phone Number To Urgently Broadcast To A Group

    • Urgently call Robin Hood. Dialing a Phone Number to Urgently Broadcast to a Group Using a Vocera Smartphone, a user can dial the prefix for urgent broadcasts (666 by default) followed by a group's telephone extension to make an urgent broadcast to a group of Vocera users.
  • Page 93 When you are finished, press the Call button. You can also find out whether you or other Vocera users are members of groups by asking the Genie: Description Recommended Voice...

  • Page 94: Locating A Vocera User Or Group Member

    Call button and tell the Genie to "Locate nearest User" or "Locate nearest member of Group name." To locate a Vocera user or group member at a different site, you must first connect to that site using the "Connect to Site" command. After you are connected to the site, use one of the "Locate"...

  • Page 95: Recording Your Voiceprint

    Recording Your Voiceprint Action Recommended Voice Version Commands Record a shift change Record shift report. Vocera 4.3 GA or later report. Record shift change report. Record shift report with User. Play a shift change report. Play shift report. Vocera 4.3 GA or later Play shift change report.

  • Page 96: Blocking And Accepting Calls

    Voiceprint recordings are specific to the type of Vocera device you are using. If you switch to a different type of device, you will need to record a new voiceprint.

  • Page 97: Recording A Dictation Session

    Recording a Dictation Session If your Vocera license includes dictation features and the Vocera administrator has enabled your user account to be dictation-enabled, you can use a Vocera badge or phone to capture and edit a dictation session. For more information about using a Vocera badge or phone to record a dictation session, see the Vocera Dictation User Guide.
  • Page 98 Alternative Forms Commands Find out who is logged Who am I logged in as? Who am I? in to the badge or phone Find out the current What time is it? time and date 98 ··· Vocera Smartphone User Guide...

  • Page 99: Special Features

    Special Features The following topics describe special features of the Vocera smartphone: • Communicating with Multiple Sites on page 101 • Commands for Group Managers on page 105 • Using Vocera Access Anywhere on page 109 • The User Console on page 117 Special Features ···...
  • Page 100 100 ··· Vocera Smartphone User Guide...

  • Page 101: Communicating With Multiple Sites

    When you roam from site to site, the Vocera server knows which site you are visiting and can direct calls to your device there.

  • Page 102: Using Sites In Voice Commands

    Vocera automatically calls the local party. In this situation, you need to connect to the proper site before you issue the command.

  • Page 103: Logging In At A Site You Are Visiting

    Logging In at a Site you are Visiting If you don't log out when you leave a site, and you bring your logged-in device to a new site, you won't need to log in again. Vocera identifies you as soon as you connect to the local network.
  • Page 104 3. After April is connected, press the Hold/ DND button to put the call on hold. 4. Connect to another remote site: Connect to Scotts Valley. 5. Invite another user to the conference call: Invite John Smith. 104 ··· Vocera Smartphone User Guide...

  • Page 105: Commands For Group Managers

    Commands for Group Managers Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization. For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has...

  • Page 106: Adding And Removing Group Members

    As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them from the group with voice commands. If the Vocera administrator allows it, Vocera users can also add themselves to a group. See Joining or Leaving a Group on page 92 .
  • Page 107 If a greeting is available, the Genie plays it before automatically asking callers if they want to leave a message. Vocera sends messages left for a group to every member in the group.
  • Page 108 Recording Names and Greetings for a Group 108 ··· Vocera Smartphone User Guide...

  • Page 109: Using Vocera Access Anywhere

    You can use the Vocera smartphone to call other Vocera users directly without first calling the Vocera hunt number. Types of Access to the Genie When you use a phone to call the Vocera hunt number for a site, there are two types of access: Access Type...

  • Page 110: Software And Configuration Requirements

    • The Vocera Telephony Solution Software must be installed on your system. • The Vocera system must have a license key that allows users to access the Genie from a phone. • To use Caller ID to authenticate users, users must be members of groups that have been granted the following permission: •...
  • Page 111 2. You should be automatically authenticated based on your Caller ID. The Genie says, "Good morning, [FirstName]. [Chime] Vocera." Note: Depending on your Vocera permissions and the phone you used to make the call, the Genie may prompt for your first and last name, and then prompt for your phone access password.

  • Page 112: Starting A Genie Session At Another Site

    Starting a Genie Session at Another Site Starting a Genie Session at Another Site If your Vocera system is a multi-site deployment, you can access the Genie from a phone by calling the Guest Access number of any site. If you are prompted to say your first and last name, use the "Connect to"...

  • Page 113: Vocera Access Anywhere Special Keys

    You can also press 2 to cancel a command. For example, if you are calling someone and you change your mind, press 2 to cancel the action. Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully support calling Interactive Voice Response (IVR) phone numbers while you are accessing the Genie from a phone.

  • Page 114: Other Functionality Not Supported On A Phone

    Other Functionality Not Supported on a Phone In addition to voice commands that are not supported from a phone, there are other limitations to Vocera functionality when you access the Genie from a phone: • To receive a call on your phone that would normally be received on your badge, you must have forwarding enabled in your Vocera user profile.

  • Page 115: Training The Genie From A Phone

    Genie from a badge or a phone, see Training the Genie on page 65. Best Practice: If you use a badge more often than a phone to access the Genie, you should use only a badge to train the Genie. Using Vocera Access Anywhere ··· 115...
  • Page 116 Training the Genie from a Phone 116 ··· Vocera Smartphone User Guide...

  • Page 117: The User Console

    The User Console The User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.
  • Page 118 Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge. • Send text messages to other badge users on your Vocera system. The text message screen looks like this: • Create, modify, and delete groups. This requires additional permission from the system administrator beyond access to the User Console.

  • Page 119: Maintaining Your Smartphone

    Important: Before you use a charger, see the regulatory safety sheet that accompanied your phone. Vocera offers two types of phone chargers, a single-bay charger and a 6-bay charger. To prepare the charger for use, insert the dual-rounded insert connector into the outlet in the charger, and plug the two-pronged power plug into a 110 VAC outlet.

  • Page 120: Checking Charging Status

    The following figure shows phones and batteries in a 6-bay charger Checking Charging Status The single-bay and 6-bay chargers for the Vocera smartphone have different LED indicator lights to show the status of battery charging, docking of the phone, or power-up of the phone.

  • Page 121: Cleaning The Smartphone

    Cleaning the Smartphone To clean a Vocera smartphone, use a soft cloth dampened with isopropyl alcohol. Strong detergents or abrasive cleaners can damage the phone's finish. Maintaining Your Smartphone ··· 121...
  • Page 122 Cleaning the Smartphone Important: Never immerse the phone in water, because the phone speaker, microphone, and battery pack are not watertight. 122 ··· Vocera Smartphone User Guide...

  • Page 123: Reference

    Reference The following topics provide reference information for Vocera badges and smartphones: • Frequently Asked Questions on page 125 • Agreements, Specifications, and Notices on page 129 • Command Reference on page 133 Reference ··· 123...
  • Page 124 124 ··· Vocera Smartphone User Guide...

  • Page 125: Frequently Asked Questions

    If you press the Call button and begin speaking immediately, your command may not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie will say "Vocera" or will play a tone, or both, depending on your device settings.) •...

  • Page 126: Why Is My Device Chirping Or Beeping

    The Genie will not recognize a name if the person has not been added to the system as a user. Have you ever seen this person use a Vocera device? If you are sure you are saying the name of a valid user, make sure you say both the first and last names.

  • Page 127: Why Does My Device Beep When I'm Talking To Someone

    126 to determine why your device is beeping. Why does my device display say "Searching for Server"? First, ask other Vocera users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator.

  • Page 128: Why Does The Genie Ask Me To Wait When I Press Call

    Why does my smartphone display say "Searching for Gateway"? First, ask other smartphone users if they are having the same problem. If they are, it means the Vocera Client Gateway needs to be reset. Contact the system administrator.

  • Page 129: Agreements, Specifications, And Notices

    Agreements, Specifications, and Notices This section contains information about third-party software agreements, system specifications, regulatory notices, and safety instructions. Third-Party Software Agreements Certain portions of Vocera’s product are derived from software licensed to Vocera by the third parties identified at http://www.vocera.com/legal under the heading “Communications.”...
  • Page 130 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 Mbps Operating Channels Channels 1-11 (2412-2462 MHz). Actual operating channels/frequencies depend on regulatory rules and certification agency. Authentication Open WPA-PSK WPA-PEAP EAP-FAST EAP-TLS LEAP Encryption 64-bit WEP 128-bit WEP TKIP-WPA AES-CCMP 130 ··· Vocera Smartphone User Guide...

  • Page 131: Smartphone Regulatory Notices And Safety Instructions

    Storage temperature -40°F to 185°F (-40°C to +85°C) Smartphone Regulatory Notices and Safety Instructions For details regarding regulatory compliance and safety instructions for the Vocera smartphone, see the regulatory safety sheet that accompanied your phone. Agreements, Specifications, and Notices ··· 131...
  • Page 132 Smartphone Regulatory Notices and Safety Instructions 132 ··· Vocera Smartphone User Guide...

  • Page 133: Command Reference

    In the following list, commands marked with an asterisk (*) either require a permission from your system administrator or require that Vocera is integrated with your phone system. All commands are supported in Vocera 4.0 or later unless otherwise indicated. Summon and Dismiss the Genie Action...

  • Page 134: Record Your Name, Greeting, And Voiceprint

    Dial a Telephone Number Action Recommended Commands Dial an extension Dial extension 3145. * Dial an outside phone Dial an outside number. * number Redial the last phone Redial number. * number you called 134 ··· Vocera Smartphone User Guide...

  • Page 135: Broadcast To A Group

    Broadcast to a Group Broadcast to a Group Action Recommended Commands Initiate a broadcast to a Broadcast to Tech Support. group Initiate an urgent Urgently broadcast to Tech Support. * broadcast to a group Initiate an urgent Press and hold the Hold/DND button. broadcast to the emergency broadcast group...

  • Page 136: Transfer A Call

    What conference am I in? you are in Find out who is in your Who is in my conference? conference Find out who is in any Who is in the conference for Intensive Care? conference 136 ··· Vocera Smartphone User Guide...

  • Page 137: Send And Receive Numeric Pages

    Action Recommended Commands Version Send a numeric Send a page to Tom Mailer. * page to a Vocera Send a page to Tech Support. * user, buddy, or address book entry Send a numeric Send a page to Tech Support. * Vocera 4.1 GA or...

  • Page 138: Send Messages

    (if you have Missed Call Notification turned off) Locate Users and Groups Action Recommended Commands Find out what location Where am I? * you are closest to 138 ··· Vocera Smartphone User Guide...

  • Page 139: Work With Your Groups

    Add me to Code Blue. * group Add yourself to Add me to multiple groups. Vocera 4.1 GA or multiple groups * later Each time you hear a tone, say the name of a group to which you want to be added.

  • Page 140: Manage Groups

    End a conversation and Press the Call button while talking to the person you return to the other party want to disconnect. Initiate an urgent three- Urgently conference John Smith and Mary Jones. * way conference call 140 ··· Vocera Smartphone User Guide...

  • Page 141: Work With Sites

    2. Wait for the next Genie prompt, then say: Call April Buckley. Care Transition Action Recommended Voice Version Commands Start a Care Transition Access Care Transition. Vocera 4.3 GA or later session. Command Reference ··· 141...

  • Page 142: Dictation

    Get help Help. Vocera 4.1 GA or later Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help" command the system uses the standard Help prompt: "No help is currently available." 142 ··· Vocera Smartphone User Guide...

  • Page 143: Miscellaneous

    Miscellaneous Miscellaneous Action Recommended Commands Find out the time and What time is it? date Train the Genie to Learn a name. recognize the way you Learn a group name. say a name Learn an address book name. Learn a location name. Unlearn the training Unlearn a name.
  • Page 144 Miscellaneous 144 ··· Vocera Smartphone User Guide...

  • Page 145: Index

    68 blocking, 96 call waiting, 69 calling groups, 65 calling other users, 62, 65, 80 conference calls, 89 ending, 69 holding, 70 starting, 61 Care Transition commands, 94, 141 cleaning the smartphone, 121 command reference, 133 Index ··· 145...
  • Page 146 61 training, 65 glossary buddy, 118 Genie, 9 outside buddy, 118 text message, 118 User Console, 117 Vocera server, 9 greeting, personal, 62 greetings recording group greetings, 106 groups adding, 105 broadcast, 86 146 ··· Vocera Smartphone User Guide...
  • Page 147 calling, 65 general information, 105 joining, 92 leaving, 92 recording greetings for, 106 recording name prompts for, 106 headset jack, 57 help, 76, 142 Hold/DND button alternative voice commands, 96 holding calls with, 70 holding a call, 70 icons, phone, 19 learning a name, 65 logging in and out, 61 messages...
  • Page 148 68 automatic answering, 76 beginning a call, 61 call waiting, 69 calling groups, 65 calling other Vocera devices, 62, 65, 80 charging the battery, 119 cleaning, 121 conference calls, 89 ending a call, 69 holding a call, 70...
  • Page 149 Vocera Apps, 26 Company Directory, 26 displaying, 27 Favorites, 26 lost connection, 27 Messaging, 26 minimizing and exiting, 27 Settings, 26 Vocera Smartphone Information application, 22 Vocera Smartphone software version, 22 Vocera SP About application, 22 voice commands Index ··· 149...
  • Page 150 96 conference calls, 89 general guidelines, 125 making calls, 62, 65, 80 sending messages, 71 training the Genie, 65 voice email, 72 voice messages recording and sending, 71 voiceprint recording, 95 volume controls, 20 150 ··· Vocera Smartphone User Guide...

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