Chapter 4. Related Service Information; Restoring The Factory Contents By Using Product Recovery Discs - Lenovo ThinkPad Tablet 2 Hardware Maintenance Manual

Chapter 4. Related service information

This chapter presents the following information:
• "Restoring the factory contents by using Product Recovery discs" on page 27
• "Using the Windows recovery programs on the Windows 8 operating system" on page 28
• "Supervisor password" on page 30
• "Symptom-to-FRU index" on page 31

Restoring the factory contents by using Product Recovery discs

When the main storage drive is replaced because of a failure, no product recovery program is on the
new drive. In this case, the customer must use the Recovery Disc Set to recover the tablet. Order the
RecoveryDisc Set and the drive at the same time so that the customer can restore the tablet to the factory
default settings by using the Recovery Disc Set after the new drive is installed. For information about which
discs to order, go to:
http://www.lenovo.com/serviceparts-lookup.
Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. To restore
the factory contents by using the product Recovery Disc Set, do the following:
Notes:
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data
or personal files that you want to keep onto removable media or a network drive before you start the
recovery process.
• The recovery process takes one to two hours to complete. The length of time depends on the method you
use. If you use product Recovery Disc Set, the recovery process takes about two hours.
• You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you
can use an external USB DVD drive.
1. Connect an external CD/DVD drive, and insert the bootable recovery disc into the CD/DVD drive.
2. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:
a. Start the ThinkPad Setup program and select Startup ➙ Boot.
b. Select CD/DVD drive and make it the first startup device by tapping + or – on the screen.
c. Press F10 to save the configuration and exit the ThinkPad Setup program.
3. The tablet starts from the external CD/DVD drive. When prompt, select your preferred language and
click Next.
4. Select I accept these terms and conditions and then click Next.
5. Click Yes in the displayed window to begin the operating system recovery process.
6. When all of the data has been copied from the last disc in the set and has been processed, remove
the disc and restart the tablet.
Note: The rest of the recovery process is fully automated and no action from you is required. The tablet
will restart into the Microsoft Windows desktop several times and you might experience periods when
no activity is apparent on the screen for several minutes at a time. This is normal.
7. When the recovery process is complete, the Welcome to Microsoft Windows screen is displayed. Follow
the instructions on the screen to complete the Windows setup.
8. After you have completed the Windows setup, you might want to restore the original startup sequence.
Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save
changes and exit the ThinkPad Setup program.
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