Dell OptiPlex GX260 Series User Manual
Optiplex
Hide thumbs
Also See for OptiPlex GX260 Series:
- System user's manual (236 pages) ,
- Service manual (100 pages) ,
- Disassembly (27 pages)
Table of Contents
Advertisement
Quick Links
Solving Problems: Dell OptiPlex GX260 Systems User's Guide
Back to Contents Page
Solving Problems
Dell™ OptiPlex™ GX260 Systems User's Guide
Battery Problems
Beep Codes
Card Problems
Diagnostic Lights
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
Keyboard Problems
Battery Problems
CAUTION:
There is a danger of a new battery exploding if it is incorrectly installed.
Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION:
Before you replace the battery, see
Replace the battery—
turning on the computer, or if an incorrect time or date displays during start-up, replace
the battery (see "Battery"). If the battery still does not work properly, contact Dell.
Beep Codes
Your computer might emit a series of beeps that identify a problem: for example, one beep, followed
by a a burst of three beeps, and then one beep (code 1-3-1) means that the computer encountered a
memory problem.
http://support.dell.com/support/edocs/systems/opgx260/en/ug/solvprob.htm (1 of 30) [10/25/2007 1:44:24 PM]
If you have to repeatedly reset time and date information after
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
"CAUTION: Safety
Instructions."
Advertisement
Table of Contents
Related Manuals for Dell OptiPlex GX260 Series
Summary of Contents for Dell OptiPlex GX260 Series
-
Page 1: Solving Problems
If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Battery"). If the battery still does not work properly, contact Dell. Beep Codes... - Page 2 Solving Problems: Dell OptiPlex GX260 Systems User's Guide Try to resolve the problem— Write the beep code down on the Diagnostics Checklist, and perform the action recommended in the following table. Dell Diagnostics to identify a more serious cause. Run the...
-
Page 3: Card Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide 4-2-2 Shutdown failure Contact Dell for technical assistance. 4-2-3 Gate A20 failure Contact Dell for technical assistance. 4-2-4 Unexpected interrupt in protected mode Contact Dell for technical assistance. 4-3-1 Memory failure above address 0FFFFh... -
Page 4: Diagnostic Lights
5. Repeat this process until you have reinstalled all cards. If you have reinstalled all of the cards and the problem is not resolved, contact Dell. Diagnostic Lights To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A,"... - Page 5 Solving Problems: Dell OptiPlex GX260 Systems User's Guide Light pattern Problem Description Suggested Resolution Normal off condition or possible pre- Verify that the computer is plugged BIOS failure into a working outlet and that you have pressed the power button.
-
Page 6: Drive Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide yellow Possible floppy or hard drive failure Reseat all power and data cables, green and restart the computer to retest. green yellow green Possible USB failure Reseat all USB devices and cables, green and restart the computer to retest. -
Page 7: Floppy Drive Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Floppy drive problems Test the drive Insert another disk to eliminate the possibility that the original floppy disk is ● defective. Insert a bootable floppy disk and reboot the computer. ● Ensure that the disk is not full or write-protected—... -
Page 8: Cd Drive Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable. Clean the drive— Use a commercially available cleaning kit. -
Page 9: Problems Writing To A Cd-Rw Drive
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Ensure that Windows recognizes the drive— Double-click My Computer on the desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. -
Page 10: Dropped Or Damaged Computer
2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board. 3. Ensure that the control-panel cable is firmly connected to the system board. If the hard drive activity light does not blink during the boot routine, contact Dell. If a drive error message displays, see "Error Messages"... -
Page 11: E-Mail, Modem, And Internet Problems
[nnnn ]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support— The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician. Attachment failed to respond—... - Page 12 Solving Problems: Dell OptiPlex GX260 Systems User's Guide Data error— The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure ● of the floppy or hard drive.
- Page 13 Solving Problems: Dell OptiPlex GX260 Systems User's Guide Hard-disk controller failure— The hard drive failed initialization. Run the Dell Diagnostics. ● "Drive Problems" for troubleshooting suggestions. ● Hard-disk drive failure— The hard drive failed initialization. Run the Dell Diagnostics. ●...
- Page 14 Memory size in CMOS invalid— The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See "Memory Problems" for additional troubleshooting suggestions.
- Page 15 Dell Diagnostics. Time-of-day clock stopped— The battery might be dead. Enter system setup correct the date or time. If the problem persists, contact Dell. See "Battery Problems" for additional troubleshooting suggestions. Time-of-day not set-please run the System Setup program— The time or date stored in system setup does not match the computer clock.
-
Page 16: General Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell—... -
Page 17: A Program Crashes Repeatedly
Solving Problems: Dell OptiPlex GX260 Systems User's Guide 1. Press <Ctrl><Alt><Delete> simultaneously. 2. Click the program that is no longer responding. 3. Click End Task. Turn the computer off— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. -
Page 18: General Hardware Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Check for compatibility Ensure that the program is compatible with the operating system installed on your ● computer and that your computer meets the minimum hardware requirements needed to run the software. See the documentation that came with the software for information. -
Page 19: Keyboard Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide See your operating system documentation for additional troubleshooting information Check for interrupt request conflicts— "Resolving Software and Hardware Incompatibilities." Keyboard Problems Fill out the Diagnostics Checklist as you complete these checks. Check the keyboard cable Ensure that the keyboard cable is firmly connected to the computer. -
Page 20: Mouse Problems
Restart the computer. ● Run the Dell Diagnostics. If any of the diagnostics tests fail, contact Dell. ● If you experience other memory problems Reseat the memory modules to ensure that your computer is successfully ●... -
Page 21: Network Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Check the mouse settings Windows XP 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click Mouse. 3. Try adjusting the settings. Windows 2000, Windows NT, and Windows 98 1. -
Page 22: Power Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Check the network lights on the back of the computer— No light indicates there is no network communication. Try replacing the network cable. These lights indicate there is network communcation: Green light—indicates a 10-Mbps network connection ●... - Page 23 Solving Problems: Dell OptiPlex GX260 Systems User's Guide If the power light is off— The computer is either turned off or is not receiving power. Ensure that the power cable is firmly inserted into both the power connector on the ●...
-
Page 24: Printer Problems
● Printer Problems NOTE: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the documentation that came with the printer for the correct phone number. Check the printer documentation—... -
Page 25: Serial Or Parallel Device Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide 1. Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon. 2. Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). -
Page 26: Sound And Speaker Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Eliminate interference— Relocate any electrical appliances on the same circuit or operating near the computer that might cause interference. -
Page 27: System Board Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Eliminate possible interference— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. -
Page 28: Video And Monitor Problems
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Reinstall the battery 1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and open the computer. 2. Remove the battery, wait 5 minutes, and reinstall the battery. -
Page 29: If The Screen Is Difficult To Read
Solving Problems: Dell OptiPlex GX260 Systems User's Guide Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Swap the power cables— Swap the computer and monitor power cables to determine if the power cable is defective. - Page 30 Solving Problems: Dell OptiPlex GX260 Systems User's Guide Check for interrupt request conflicts— "Resolving Software and Hardware Incompatibilities." Back to Contents Page http://support.dell.com/support/edocs/systems/opgx260/en/ug/solvprob.htm (30 of 30) [10/25/2007 1:44:24 PM]...
Need help?
Do you have a question about the OptiPlex GX260 Series and is the answer not in the manual?
Questions and answers