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SuddenLink business class phone User Manual

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Business Class Phone
User Guide

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Summary of Contents for SuddenLink business class phone

  • Page 1 Business Class Phone User Guide...
  • Page 3 Welcome! To Suddenlink Business Services At Suddenlink we want to help your business connect. This User Guide explains how to take advantage of the features available to you as a valued Suddenlink Business customer. If you have questions about your service, call our customer service team 24 hours a day 7 days a week at 1- 800 - 490-9604 or visit: www.suddenlinkbusiness.com...
  • Page 4 USEr GUIdE 2...
  • Page 5 Suddenlink Business Class Phone User Guide USEr GUIdE 3...

  • Page 6: Contact Information

    Sales Hours of operation Monday – Friday 7:00 am – 6:00 pm CST technical Support Hours of operation 24 hours a day, 7 days a week Visit www.suddenlinkbusiness.com for additional information about Suddenlink services and your account. USEr GUIdE 4...

  • Page 7: Call Waiting

    SuddenlInk BuSIneSS ClaSS PHone Quick RefeRence Guide Call forwarding When you hear a Call Waiting tone during a call, you have several This service forwards all of your options: incoming calls to an alternative number selected, without ringing the your 1.
  • Page 8 three-Way Calling: 4. To bring the person on hold back into the conversation and complete the 3-Way call, press and release the hook three people at different telephone switch for one second and all three of numbers can talk together at the you will be connected.

  • Page 9: Table Of Contents

    taBle of ContentS universal features ....................provided on every line 911 Calling Call Trace Call Forwarding remote Access to Call Forwarding “key features” Package .................. Caller Id Speed Calling – 30 numbers Busy Line redial 3 Way Calling “Solutions features” Package ...............

  • Page 10: Additional Features

    additional features .................... Call Hold Call Pickup Group Call Transfer Make Set Busy Simultaneous ring Anonymous Call rejection Hunt Group Email Notification of Voicemail Extension dialing Auto Attendant Account Codes Hot Line Warmline Line Voicemail Group Voicemail line functions ..................... directory Assistance-dial 411 Calling the Operator International Long distance rates...

  • Page 11: Universal Features

    unIVerSal featureS 911 Calling In the event of an emergency, dial 911. Call trace When you get a harassing call, start the trace immediately. If you get another call before you begin, it’s too late. 1. Hang up after receiving the call. Then immediately pick up again and listen for a dial tone. 2.

  • Page 12: N Remote Access To Call Forwarding

    You will be assigned a default PIN code to use with rACF (the default PIN for rACF is the last four digits of your Suddenlink telephone number). The PIN must be changed from your phone prior to the first use of rACF.

  • Page 13: To Cancel Call Forwarding

    raCf# 866-475-4135 continued Nacogdoches TX Pauls Vly OK ruston LA Stillwater OK Wagoner OK Natchitoches LA Perkins OK San Angelo TX Sweetwater TX Waldo Ar Neosho MO Pierce City MO San Antonio MO Texico NM Wewoka Ok Nixa MO Plainview TX Savannah MO Trenton MO Willis TX...

  • Page 14: Key Features" Package

    At the dial tone, press the 2-digit Speed Calling code, followed by #. Busy line redial To redial the last number that you called, press *66. The Suddenlink phone system will continue to call the number until it is not busy and then ring you back to complete the call.

  • Page 15: Three Way Calling

    three Way Calling Three people at different telephone numbers can talk together at the same time, no matter who placed the first call. To add a third person to your call: 1. With the first person on the line, press and release the hook switch to put the call on hold.

  • Page 16: Solutions Features" Package

    “Solutions features” Package This feature package is an option. Call return 1. At the dial tone, press *69. The phone number, date and time of the last incoming call are announced. 2. To return the call, press 1. If you do not want to return the call, hang up. Selective Call –...
  • Page 17 2. To deactivate Call Forwarding No Answer a. Listen for a dial tone then dial *93. b. Wait for confirmation tone. c. Hang up the telephone. 3. To Change the amount of rings on Call Forwarding No Answer (default four rings before line forwards) a.
  • Page 18 Call Waiting This service notifies you that a second call is on the line and allows you to switch between the calls. You are notified by a tone when the call is waiting. When you hear a Call Waiting tone during a call, you have several options: 1.

  • Page 19: Call Transfer

    additional features Call Hold Optional feature. This service can be used to put a caller on hold for up to 3 minutes. To Activate 1. While on a call flash hook and dial *32. You will hear dial tone 2. Hang up phone Pick up the phone to resume the call.

  • Page 20: Simultaneous Ring

    make Set Busy This service temporarily makes your phone line appear to be busy for incoming calls. Your phone line can still be used to make outgoing calls. To Activate 1. Take the phone off hook 2. dial the Make Set Busy activation code *25 3.
  • Page 21 To remove a Number From List 1. Take the phone off hook 2. dial *22 (Simring feature code) 3. Listen to announcements and dial * 4. Then dial number to be removed 5. Listen for confirmation of number to be removed 6.

  • Page 22: Extension Dialing

    Listen to a pre-recorded message c. List users, i.e. “Press 1 for roger Abraham, Press 2 for Clyde Baker, Press 3 for Lisa Cannon, etc.” To add or change an Auto Attendant, please contact Suddenlink Business customer service. USEr GUIdE 20...
  • Page 23 Optional feature. This service immediately and automatically dials a specified number when the phone is taken off hook. To Activate or to deactivate: This is not a customer controlled feature. Please contact Suddenlink customer service to add this feature. Note: Hotline can not be set to dial 911.
  • Page 24 VoICemaIl Suddenlink provides Line Voicemail service. If any of your lines are equipped with Line Voicemail, use the following instructions. Setting up your Voicemail box You will need to set your Voicemail up before using it. Once set-up is complete, your Voicemail will be ready to receive messages.
  • Page 25 managing your Voicemail messages When you have finished listening to your Voicemail messages, there are several options available to manage them. The following directions describe these options. Saving a Voicemail message Once you have listened to a message, you have the option of saving it. 1.
  • Page 26 GrouP VoICemaIl Group Voice Mail (GVM) supports multiple users sharing the same telephone number by providing each user with an individual mailbox. A greeting prompts the caller to select the particular user from a list of users’ mailboxes and then prompts the caller to leave a message in that chosen mailbox.
  • Page 27 logging into Group Voicemail extensions- offsite dial your phone number; wait for it to ring through to Voicemail. Select your mailbox extension by dialing the single digit mailbox extension number. Press * to enter into message retrieval mode. Enter the PIN of the extension mailbox you would like to access followed by #. Personal options Summary At the main menu, press 4 - Personal Options.

  • Page 28: Billing Information

    Suddenlink customer service. Calling the operator You can contact the operator if you need help placing a call. An additional charge will be incurred for making this call. For current pricing, please call Suddenlink customer service at 1-800-490-9604. InternatIonal lonG dIStanCe rateS International rates vary based on the call destination.
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  • Page 31 Copyright ©2012 Suddenlink, Inc. All rights reserved. This document contains information protected by copyright. reproduction, adaptation, or translation of this document without prior written permission of Suddenlink, Inc., is prohibited, except as allowed under the copyright laws. Printed in the United States of America and distributed by Suddenlink, Inc.

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