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Receiving CID Records
Deleting a CID Record
When you receive a call, the Caller ID information is transmitted between the first and
1. Make sure the phone is OFF (ot in TALK mode).
second ring. The Caller ID information appears on the display while the phone rings,
2. Use the CALLER ID-VOLUME (5or6) button to display the CID record you want to delete.
giving you a chance to monitor the information and decide whether or not to answer
3. Press chan/delete button. The display shows DELETE CALL ID?.
the call.
4. Press chan/delete button again to erase the record and ** DELETED ** will be
Storing CID Records (In CID Memory)
displayed on the screen. You will hear a confirmation tone.
If you are not at home or cannot answer, your telephone's Caller ID memory stores the
NOTE: Press the *EXIT/tone key to return to the standby mode.
data for the 40 most recent calls you received so you can see who called while you
Deleting All CID Records
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.
1. Make sure the phone is OFF (not in TALK mode).
You may review the stored information at any time. Calls received since your last review
2. Use the CALLER ID-VOLUME (5or6) button to display any Caller ID record.
show as NEW in the display. Calls that have not been previously reviewed but were
3. Press and hold the chan/delete button until DELETE ALL? shows in the display.
received from the same number more than once show as REPT in the display.
4. Press chan/delete button again to erase all records. You will hear a confirmation
Reviewing CID Records
tone. The display shows NO CALLS.
As calls are received and stored, the display is updated to let you know how many calls
NOTE: Press the *EXIT/tone key to return to the standby mode.
have been received. To scroll CID records:
Memory
1. Make sure the phone is OFF (not in TALK mode).
Each handset can store up to ten 24-digit numbers with up to 15-character names in
2. Press the CALLER ID-VOLUME (6) button to review the newest CID record.
memory for quick dialing. This memory feature is in addition to the CID memory log,
3. Press the CALLER ID-VOLUME (5) button to review the oldest CID record first.
which stores up to 40 CID records in each handset.
Dialing a CID Number
Storing a Name and Number in Memory
1. Make sure the phone is OFF (not in TALK mode).
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME (5or6) button to display the desired record.
2. Press the mem button.
3. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
3. Press the desired memory location (0 through 9) or use CALLER ID-VOLUME (5or6)
to scroll to the desired memory location.
NOTE: Depending on (a) how the incoming caller's phone number is
formatted when it is received, and (b) whether or not you previously
NOTE: If the memory location is occupied, the memory location
number and stored name and telephone number shows in the
pre-programmed your local area code into the set up menu, you
may need to adjust the format of the incoming caller's stored phone
display. If the memory location is empty, EMPTY shows in the display.
number before making the call, press the format/trans button to
4. Press the mem button again. The display shows ENTER NAME.
adjust the number, and try again.
NOTE: If you don't want to enter the name, skip Step 5.
Available formats include:
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters) and
Number of digits
Explanation
Example
press the mem button to save. More than one letter is stored in each of the number
Eleven digits
long distance code "1 "
1-317-555-8888
keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B.
Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for
+3-digit area code
one second. Press the 5 key 3 times for the second letter L. Press the 1 key to insert
+7-digit telephone number
a space between the L and the S. Press the 7 key 4 times for the letter S; press the 6
Ten digits
3-digit area code +
317-555-8888
key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for
7-digit telephone number
the letter T; press the 4 key twice for the letter H.
Seven digits
7-digit telephone number
555-8888
NOTE: If you make a mistake press the chan/delete button to
backspace and erase the wrong character(s) or number(s).
Storing CID Records in Internal Memory
6. Press the mem button to save the name. The display shows ENTER TEL NUMBR.
You may also store CID information in the phone's internal memory.
7. Use the touch-tone pad to enter the telephone number you want to store
(up to 24 digits).
NOTE: It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
NOTE: The system treats PAUSES as delays or spaces in the dialing
stored in memory.
sequence.
1. Make sure the phone is OFF (not in TALK mode).
8. Press mem again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
2. Use the CALLER ID-VOLUME (5or6) button to scroll to the desired CID record.
3. Press the mem button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
2. Press the redial button.
memory location. You will hear a confirmation tone.
3. Press the mem button to store the number. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is
To replace an old number with a new redial number:
displayed, and you must confirm replacement by pressing the mem
button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
NOTE: Press the *EXIT/tone button once to keep the previous setting
2. Press the redial button.
(making no changes) and return to the menu.
3. Press the mem button, and REPLACE MEMO? shows in the display.
NOTE: If the selected CID record contains any information that is non-
4. Press the mem button again to replace the old number with the new number. You
numeric, the unit will not allow this record to transfer to the internal
will hear a confirmation tone.
user memory. The handset will display UNABLE TO STORE.
Inserting a Pause in the Dialing Sequence of a
To Replace a Stored CID Record
Stored Number
1. Repeat steps 1 through 4 in Storing CID Records in Internal Memory. After you enter
If a pause is needed to wait for a dial or access tone, press the #PAUSE/ringer button
the memory location, REPLACE MEMO? shows in the display.
to insert a delay in dialing sequence of a stored number (for example, after you dial 9
2. Press the mem button again, and the new CID record replaces the old memory in
for an outside line, or to wait for a computer access tone.) Pause shows in the display
that location. You will hear a confirmation tone.
as a P, and each pause counts as one digit in the dialing sequence.
Changing a Stored Number
3. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
4. Put the battery compartment door back on.
2. Press the mem button, and REPLACE MEMO? shows in the display.
5. Place handset in the base to charge. Allow the handset battery to properly charge
3. Press the mem button to store the number. You will hear a confirmation tone.
(for 16 hours) prior to first use or when you install a new battery pack. If you do
Reviewing and Deleting Stored Numbers
not properly charge the phone, battery performance will be compromised.
Battery Safety Precautions
1. To review stored numbers, press the mem button, and use the CALLER ID-VOLUME
(5or6) button to scroll to the memory location, or press the corresponding number
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
key for a desired memory location (0-9).
toxic materials could be released which can cause injury.
2. When the data shows in the display, press the chan/delete button. The display
• To reduce the risk of fire or personal injury, use only the Nickel-Metal Hydride
shows DELETE?.
battery listed in the User's Guide.
3. Press chan/delete button again to delete the data. The display shows DELETED.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Dialing a Stored Number
1. Make sure the phone is ON by pressing the TALK/CALL BACK button.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
2. Press the mem button.
rechargeable battery (or batteries).
3. Press the memory location (0-9). The number dials automatically.
For more information go to the RBRC web site at www.rbrc.org
- OR -
or call 1-800-8-BATTERY or contact a local recycling center.
1. Make sure the phone is OFF (not in TALK mode).
Display Messages
2. Press the mem button.
3. Use the touch-tone pad or the CALLER ID-VOLUME (5or6) button to scroll to the
The following messages show the status of the phone or help you set up and use your
number you want to dial.
phone.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
BLOCKED CALL
Caller information is blocked from transmission.
Chain Dialing from Memory
BLOCKED
Caller name and number is blocked from transmission.
NAME/NUMBER
Use this feature to make calls which require a sequence of numbers, such as calling
card calls to a frequently called long distance number. Each part of the sequence is
DELETE ALL?
Prompt asking if you want to erase all Caller ID records.
dialed from memory. The following example shows you how to use chain dialing to
DELETE CALL ID?
Prompt asking if you want to erase the current Caller ID record
make a call through a long distance service:
that is shown on the display.
The Number For
Memory Location
DELETE?
Prompt asking if you want to erase one of the 10 numbers
Long distance access number
7
stored in the phone's outgoing memory.
Authorization code
8
DELETED
Prompt confirming a CID record is erased.
Frequently called long distance number
9
EMPTY
Indicates a memory location is vacant.
1. Make sure the phone is ON (in TALK or SPEAKERPHONE mode).
END OF LIST
Indicates there is no additional information in the Caller ID
2. Press the mem button and then press 7.
memory log.
3. When you hear the access tone, press the mem button and then press 8.
ENTER NAME
Telling you to name the handset or enter a name for one of
4. At the next access tone, press the mem button and then 9.
the 10 memory locations.
TIP: Wait for the access tones before pressing the next mem button,
INCOMPLETE
Caller information is interrupted during transmission or
or your call may not go through.
DATA
the phone line is excessively noisy.
Headset and Belt Clip
LOW BATTERY
Indicates the handset battery is low and needs charging.
NEW
Indicates call or calls have not been reviewed.
Connecting an Optional Headset to the Handset
NEW VOICE MAIL
Indicates a new voice mail is available.
For hands free operation:
NO DATA
No Caller ID information was received.
1. Remove the rubber cap covering the headset jack.
NO CALLS
Indicates no calls have been received.
2. Connect the headset to the headset jack on the handset. The handset receiver is
PAGING FRM BASE
Someone is paging the handset from the base.
disabled when the headset is connected.
PLEASE REGISTER
Indicates the handset needs to be registered before use.
3. Adjust the headset to rest comfortably on top of your head and over your ear. Move
the microphone to approximately two to three inches from your mouth.
PRESS TALK KEY
Indicates the CID number is a Directory Dial Number (DDN)
and cannot be formatted.
4. Press the TALK/CALL BACK button on the handset to answer a call or make calls
with the headset.
READY
Indicates the handset is registered and available for use.
5. To return to normal operation, unplug the headset from the jack.
REPT
Repeat call message. Indicates that a new call from the same
Attaching the Belt Clip
number was received more than once.
TRANSFERRING
Indicates the call is being transferred from one handset to
To attach the belt clip, insert the sides of the belt clip into the slots on each side of the
another.
handset. Snap the ends of the belt clip into place.
UNABLE TO DIAL
Changing the Battery
Indicates the CID or memory contents cannot be dialed.
UNABLE TO STORE
Indicates the CID or memory contents cannot be stored.
Make sure the telephone is OFF (not in TALK mode) before you replace battery.
UNAVAILABLE
Indicates the handset is out of range.
CAUTION: To reduce the risk of fire or personal injury, use only
Or an additional handset is in use.
the Thomson Inc. approved Nickel-Cadmium (Ni-Cd ) battery
Or there has been a base power failure, in which case you
Model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery Model
must place all handsets on the main base cradle for 20
5-2522, which is compatible with this unit.
seconds to re-register.
1. Remove the battery compartment door.
UNKNOWN
The incoming call is from an area not serviced by Caller ID or
2. Disconnect the cord attached to the battery pack and remove the battery pack from
NAME/CALLER/
caller information is not sent.
the handset.
NUMBER
Handset Sound Signals
• You may need to reprogram numbers into memory after a power outage or
battery replacement.
Signal
Meaning
Out of range
A long warbling tone (with ringer on)
Signals an incoming call
• Move closer to the base.
One long beep tone
Confirmation tone
• Reset the battery. Unplug the battery and plug it in again after five seconds.
One beep every 7 seconds
Low battery warning
• Reset the power supply. Unplug the supply and plug it in again after five seconds.
Troubleshooting Tips
Phone with tone service dials out in pulse mode
Caller ID Solutions
• Make sure phone is in tone dialing mode.
No display
Phone won't dial out with pulse service
• Fully charge (for 16 hours) or replace the battery.
• Make sure phone is in pulse dialing mode.
• If you are using AC (electrical) power, make sure that the unit is connected to a
Handset displays UNAVAILABLE
non-switched electrical outlet. Unplug the AC power converter from the unit and
• Place the handset on the main base for reset.
plug it back in.
• An additional handset is in use.
• To see Caller ID information in your display, you must be subscribed to Caller ID
• Move closer to the base.
service through your local telephone company.
Causes of Poor Reception
Caller ID incomplete
• The unit displays this message if it detects anything other than valid Caller ID
• Aluminum siding.
information during the silent period after the first ring. This message indicates the
• Foil backing on insulation.
presence of noise on the line.
• Heating ducts and other metal construction can shield radio signals.
Telephone Solutions
• You're too close to appliances such as microwaves, stoves, computers, etc.
Handset can not link.
• Atmospheric conditions, such as strong storms.
• If any handsets become inoperable, place it on the main base cradle for 20
seconds to re-register.
• Base is installed in the basement or lower floor of the house.
No dial tone
• Base is plugged into an AC outlet with other electronic devices.
• Check or repeat installation steps
• Baby monitor is using the same frequency.
• Make sure the base power cord is connected to a working electrical outlet.
• Handset battery is low.
• Make sure the telephone line cord is connected to the base unit and the modular
• You're out of range of the base.
phone jack?
General Product Care
• Disconnect the base from the wall phone jack and connect another phone to the
same jack. If there is no dial tone on the second phone, the problem might be your
To keep your telephone working and looking good, follow these guidelines:
wiring or local service.
• Avoid putting the phone near heating appliances and devices that generate
• The handset might be out of range of the base. Move closer to the base.
electrical noise (for example, motors or fluorescent lamps).
• Make sure the battery is properly charged (for 16 hours).
• DO NOT expose to direct sunlight or moisture.
• Ensure the battery pack is installed correctly.
• Avoid dropping and other rough treatment to the phone.
• Did the handset beep when you pressed the TALK/CALL BACK button? Did the in
• Clean with a soft cloth and never use a strong cleaning agent or abrasive
use indicator come on? The battery may need to be charged.
powder because this will damage the finish.
Handset does not ring
• Retain the original packaging in case you need to ship the phone at a later date.
• Make sure the ringer is set to ON, this can be done through the handset setup
Warranty Assistance
menu Ringer Volume.
• You may have too many extension phones on your line. Try unplugging
If trouble is experienced with this equipment, for warranty information, please
some phones.
contact customer service at 1-800-448-0329. If the equipment is causing harm to
• See solutions for "No dial tone."
the telephone network, the telephone company may require that you disconnect the
Charge/in use indicator on the base flashes
equipment until the problem is resolved.
• Provided your phone company offers voice messaging service and you subscribe
Any unauthorized repairs, changes or modifications not expressly approved by
Thomson Inc. could void the user's authority to operate this product. For instructions
to it, the charge/in use indicator on the base flashes when the phone is not in use
on how to obtain a replacement unit, refer to the warranty included in this guide or call
to indicate there is a message waiting. It stops flashing after the message has
customer service at 1-800-448-0329.
been reviewed.
You experience static, noise, or fading in and out
Or refer inquiries to:
Thomson Inc.
• Change channels
Manager, Consumer Relations
• The handset may be out of range. Move closer to the base.
P O Box 1976
• Relocate the base.
Indianapolis, IN 46206
• Charge the battery.
Attach your sales receipt to this booklet for future reference or jot down the date this
product was purchased or received as a gift. This information will be valuable if service
• Make sure base is not plugged into an electrical outlet with another
should be required during the warranty period.
household appliance.
Unit beeps
Purchase Date
• Place handset in base cradle for 20 seconds to reset the security code. If that
doesn't work, charge the battery for 16 hours.
Name of Store
• See solutions for "No dial tone."
• Replace the battery.
Memory dialing
• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
Limited Warranty
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
What your warranty covers:
damages, or limitations on how long an implied warranty lasts so the above
• Defects in materials or workmanship.
limitations or exclusions may not apply to you.
For how long after your purchase:
• This warranty gives you specific legal rights, and you also may have other rights
• One year, from date of purchase.
that vary from state to state.
(The warranty period for rental units begins with the first rental or 45 days from
If you purchased your product outside the USA:
date of shipment to the rental firm, whichever comes first.)
• This warranty does not apply. Contact your dealer for warranty information.
What we will do:
Instructions For Optional/Additional
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
Handset(s)
under warranty for the remainder of the original product's warranty period.
How you get service:
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the
• Properly pack your unit. Include any cables, etc., which were originally provided
optional Model 25902 handset with charge cradle).
with the product. We recommend using the original carton and packing materials.
IMPORTANT: You can only use one handset at a time and there is
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
NO conference and intercom features for these units. If the TALK/
that the product is within the warranty period, must be presented to obtain
CALL BACK or SPEAKER button is pressed on one handset while
warranty service." For rental firms, proof of first rental is also required. Also print
another handset is in use, UNAVAILABLE shows on the display.
your name and address and a description of the defect. Send via standard UPS or
its equivalent to:
Parts Checklist
Thomson Inc.
Make sure your package includes the items shown here.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case
of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
Battery
• Customer instruction. (Your Owner's Manual provides information regarding
Charge
Handset
compartment
operating instructions and user controls. Any additional information, should be
Cradle
battery pack
cover
obtained from your dealer.)
• Installation and setup service adjustments.
Installing the Handset Battery
• Batteries.
• Damage from misuse or neglect.
NOTE: You must connect the handset battery before use.
• Products which have been modified or incorporated into other products.
CAUTION: To reduce the risk of fire or personal injury, use only
• Products purchased or serviced outside the USA.
the Thomson Inc. approved Nickel-Cadmium (Ni-Cd ) battery
Model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery Model
• Acts of nature, such as but not limited to lightning damage.
5-2522, which is compatible with this unit.
Product Registration:
1. Locate battery and battery door which are packaged together inside a plastic bag
• Please complete and mail the Product Registration Card packed with your unit.
and are separate from the handset.
It will make it easier to contact you should it ever be necessary. The return of the
card is not required for warranty coverage.
2. Locate the battery compartment on the back of the handset.
Limitation of Warranty:
3. Plug the battery pack cord into the jack inside the compartment. PLEASE REGISTER
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
shows in the display.
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL
NOTE: To ensure proper battery installation, the connector is keyed
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
and can be inserted only one way.
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A
4. Insert the battery pack.
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
5. Close the battery compartment by pushing the door up until it snaps into place.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
Extra Charging Cradle
EXCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF
1. Plug the AC power adaptor of the extra
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED
charging cradle into the electrical outlet.
WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED
2. Place the handset in the extra charging
WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT
cradle. The charge indicator turns on,
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
verifying the battery is charging.
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT
IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
3. Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
Accessory Information
After the optional handset has charged for 16 hours on the extra charger, place it on the
main base station for 20 seconds, it will then automatically register.
DESCRIPTION
MODEL NO.
NOTE: PLEASE REGISTER shows on the display if the handset has
Handset Replacement Battery
5-2729(Ni-Cd)/5-2522(Ni-MH)
not been registered. Once a handset has completed registration
Power adapter
5-2749
successfully, READY will show on the handset's display.
Belt Clip
5-2736
NOTE: In case of a power failure, the handsets may display
Headset
5-2425 (black)
UNAVAILABLE when the TALK/CALL BACK button is pressed. You
Optional/Additional handset cradle
5-2752
must then place all handsets on the main base cradle for 20
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
seconds to re-register.
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability.
Belt
clip
Handset
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