Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility OL-17710-01...
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Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-17710-01...
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Phone Screen Icons GPickUp Answer a call ringing in another Video enabled (SCCP only) group Call Forwarding enabled Feature assigned to button iDivert Divert or redirect a call to a voice message system Mobility assigned to button Call on hold; remote call on hold Join Join together existing calls to Hold assigned to button...
Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone 10/100 SW...
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Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.
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Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco http://www.jabra.com Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
In addition to basic call-handling features, your Cisco Unified IP Phone 7975G can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...
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No color—Ready for input Green flashing—Disabled Green steady—Sleep mode Messages button Auto-dials your voice message service (varies Accessing Voice Messages, by service). page 58 Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 53 access call logs and directories. Help button Activates the Help menu. Accessing the Help System on Your Phone, page 15 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change touchscreen and ring settings.
Another phone that shares your line has a connected call. See Using a Shared Line, page Reverting call A holding call is reverting to your phone. See Using Hold and Resume, page Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Icon Line or call state Description Authenticated call Making and Receiving Secure Calls, page Encrypted call Making and Receiving Secure Calls, page BLF- monitored Using BLF to Determine a Line State, page line is idle BLF- monitored Using BLF to Determine a Line State, page line is in-use BLF- monitored Using BLF to Determine a Line State, page...
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Indicates call activity. Press this tab to return to the call activity area, if needed. Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See Understanding Feature Buttons and Menus, page Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display.
Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button.
To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
Make a priority (precedence) Enter the MLPP access number, then Prioritizing Critical Calls, call (SCCP phones only) enter a phone number. page 45 Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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(CMC) or a forced authorization code (FAC). Place a call using your Log in to the Extension Mobility service Using Cisco Extension Extension Mobility profile on a phone. Mobility, page 46 Make a call from a cellular 1. Obtain your Mobile Voice Access...
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Web, page 60 for more information. 1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit.
EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon.
Press Answer, or if the call is ringing on a different line, press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.
Turn on DND Press DND or Do Not Disturb “Do Not Disturb” displays on the phone, the DND lights, and the ring tone is turned off. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
Your system administrator determines whether non-initiators of a conference can add or remove participants. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining 1. From an active call, highlight another call that you want to together existing calls that are include in the conference and press Select.
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference Press ConfList or Conference List. participants Participants are listed in the order in which they join the conference with the most recent additions at the top.
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• Listen to the message in one-way audio. • Speak to the caller by pressing (the active intercom line). • Press EndCall with the intercom call in focus. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...
Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then...
(BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
• Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. • An MLPP-enabled call retains its priority and preemptive status when you: Put the call on hold – Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
• MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
1. From any phone, dial your assigned Mobile Voice Access number. Access 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Cisco Unified Communications Manager – database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
Switch to the speakerphone or a Press , then hang up the handset. headset (from the handset) during a call Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to... Then... Switch to the handset (from the Lift the handset (without pushing any buttons). speakerphone or headset) during a call Adjust the volume level for a Press during a call or after invoking a dial tone. call This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.
66.) Note Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Controlling Line Settings on the Web, page 66.) Adjust contrast for 1. Choose > User Preferences > Contrast. your Cisco Unified IP 2. To make adjustments, press Up, Down or Phone Expansion 3. Press Save, or press Cancel. Module 7914 (SCCP phones with Expansion...
>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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If you want to... Then... Dial from a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls. (while connected to 2. Highlight a call record. another call) Note If the Details softkey appears, the call is the primary entry of a multiparty call.
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Access Personal 1. Choose > Personal Directory (exact name can vary). Directory (for PAB 2. Enter your Cisco Unified Communications Manager user ID and PIN, and Fast Dial codes) then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
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• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
Dials, and Mobility Settings. logging in 2. To return to the Device Configuration page from another page, choose User Options > Device. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...
2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
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You can set up a speed-dial button for each programmable button on your phone that is not reserved as line button. Alternately, use Abbreviated Dial or Fast Dial. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
Change the language (locale) for 1. Choose User Options > User Settings. your phone screen 2. Choose an item from the User Locale drop-down list. 3. Click Save. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
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5. In the Line Text Label area, enter a text label. 6. Click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
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#—Used as a single digit for exact match. – 5. To add this member to the access list, click Save. 6. To save the access list, click Save. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
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• Preferred language—Determines the language used for WebDialer settings and prompts. • Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.
Request a shared line. This allows you Using a Shared Line, page extension for several to use one extension for your desk phones phone and lab phone, for example. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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Using Cisco Extension • • A shared line to view or join Mobility, page coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Answer calls frequently Ask your system administrator to set...
You cannot barge an encrypted call if the phone you are using is not in a fast busy tone configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Barge Cisco CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Busy Lamp Field ending button forwarding buttons, identifying handling multiple holding and resuming icons for maximum per line call activity area multiple parties on call forwarding Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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9, 14 registering securing handset rest Do Not Disturb troubleshooting documentation, accessing web-based services for Cisco Unified IP Phone Expansion Module 7914 39, 52, 73 Cisco Unified Video Advantage Cisco WebDialer encrypted calls Client Matter Code, see CMC ending a call, options for...
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12, 35 handset keypad light strip securing in cradle using hanging up, options for language (locale) settings headset line buttons answering calls with Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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lines mute button and call forwarding mute, using and call states and using BLF buttons for description of Navigation button icons for network configuration data, locating number of calls supported on 11, 73 ring patterns for ring tones for shared one-way switching between on-hook dialing...
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BLF with status data, locating status line, viewing subscriptions, for phone services safety, warnings suspicious calls, tracing secure calls Cisco Unified IP Phone 7975G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
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switching calls voice message indicator changing setting for description of tabs, on touchscreen voice message service TABSynch volume TAPS for handset, headset or speakerphone telephony features for phone ringer audible message waiting indicator volume button Tool for Auto-Registered Phones Support touchscreen adjusting contrast changing language...
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