HP Envy 6 Maintenance And Service Manual
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HP Envy 6 Maintenance And Service Manual

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HP Envy 6
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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  • Page 1 HP Envy 6 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 4 Display ..............................4 Button, speakers, and subwoofer ......................5 Keys ..............................6 Lights ..............................7 TouchPad ............................. 8 Left side ..............................8 Right side ............................10 Bottom ..............................
  • Page 6 TouchPad module ......................43 WLAN module ........................45 Memory module ......................... 46 Fan ............................. 47 System board ........................48 Fan-Heat sink ........................53 RJ-45 module cover ......................54 Media card reader assembly (smart card reader) .............. 55 Subwoofer .......................... 56 Security bracket .........................
  • Page 7 Creating restore media ........................78 Performing a system recovery ......................79 Using the dedicated recovery partition ................79 Restoring using the restore media ..................81 Changing the computer boot order ..................81 Backing up and recovering your information ..................81 Using Windows Backup and Restore ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Envy 6 PC Processors Intel® Core™ i5-3317U 1.7GHz processor SC turbo up to 2.6GHz (3–MB cache, dual core 17 W) Intel® Core™ i3-3217U 1.8GHz processor 2c/4t (3–MB cache, dual core 17 W) Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3–MB L3 cache, dual core 17 Intel®...
  • Page 10 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Audio and video Dual array digital microphones Two integrated stereo speakers and subwoofer HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless...
  • Page 11 Category Description HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card ● Ports 3-pin AC power (non-smart pin) ●...

  • Page 12: External Component Identification

    Record sound. Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs >...

  • Page 13: Button, Speakers, And Subwoofer

    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or see the User Guide. Speakers (2) Produce sound. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Button, speakers, and subwoofer...

  • Page 14: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions.

  • Page 15: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 16: Touchpad

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.
  • Page 17 Ultra High Speed MultiMediaCard (UHS/MMC) ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see the User Guide. ●...

  • Page 18: Right Side

    Right side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

  • Page 19: Bottom

    Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 20: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function Product name This is the product name affixed to the front of the computer.

  • Page 21: Computer Major Components

    Computer major components Item Component Spare part number Display panel 686602–001 Top cover 686097–001 690198–001 Computer major components...
  • Page 22 Item Component Spare part number Power button board 688003–001 Keyboard (includes keyboard cable): Keyboard in black finish: For use in the United States 686836-001 For use in the United Kingdom and Singapore 686836-031 For use in Germany 686836-041 For use in France 686836-051 For use in Italy 686836-061...
  • Page 23 Item Component Spare part number For use in the United States 692758-001 For use in the United Kingdom and Singapore 692758-031 For use in Germany 692758–041 For use in France 692758-051 For use in Italy 692758-061 For use in Portugal 692758–131 For use in Turkey 692758–141...
  • Page 24 Item Component Spare part number Media card reader assembly 688004–001 (9a) Power connector cable (includes bracket) 686593-001 (9b) Power connector cable bracket 686593-001 (10) RTC battery: 686922–001 (11) System board System board for use only with computer models equipped with an Intel 1.8GHz processor 693228–001 (includes processor and replacement thermal material).
  • Page 25 Item Component Spare part number System board for use only with computer models equipped with an Intel 1.5GHz processor 693754–601 (includes processor and replacement thermal material) System board for use only with computer models equipped with an Intel 1.8GHz processor 693755–001 (includes processor and replacement thermal material) System board for use only with computer models equipped with an Intel 1.8GHz processor...

  • Page 26: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (7mm SATA 2.5”) 320-GB, 7200-rpm hard drive 634862–005 320-GB, 5400-rpm hard drive 645193–005 500-GB 5400-rpm hard drive 683802–005 (2a) Hard drive bracket 686594–001 (2b) Hard drive cable 686594–001 Hard drive (mSATA solid-state drive) 32-GB solid-state (SSD) drive 687100–001 128-GB solid-state (SSD) drive...

  • Page 27: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter (non-smart): 65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 613149-001 693715–001 Power cord (3-pin, black, 1.83-m): For use in Australia 490371-011 For use in Italy 490371-061 For use in Denmark 490371-081...
  • Page 28 Spare part number Description 490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 490371–202 Power cord for use in Brazil (3-pin, black, 1.83-m) 490371-291 Power cord for use in Japan (3-pin, black, 1.83-m) 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m) 490371-AD1...
  • Page 29 Spare part number Description 686593-001 Power connector cable (includes bracket) 686594-001 Hardware kit (Hard drive) 686595-001 Display hinge covers 686596-001 Display hinges 686597-001 USB/Audio board 686598-001 Speaker Kit (includes left and right speakers and cable) 686599-001 Subwoofer 686602-001 Display panel (15.6 LED, HD SVA BV) 686836-001 Keyboard in black finish for use in the United States (includes keyboard cable) 686836–031...
  • Page 30 Spare part number Description 687099–171 Backlit keyboard in black finish for use in Saudi Arabia (includes keyboard cable) 687099–A41 Backlit keyboard in black finish for use in Belgium (includes keyboard cable) 687099–B31 Backlit keyboard in black finish for use in the Netherlands (includes keyboard cable) 687099–BG1 Backlit keyboard in black finish for use in Switzerland (includes keyboard cable) 687099–DH1...
  • Page 31 Spare part number Description 692758–041 Keyboard in black/silver finish for use in Germany (includes keyboard cable) 692758–051 Keyboard in black/silver finish for use in France (includes keyboard cable) 692758–061 Keyboard in black/silver finish for use in Italy (includes keyboard cable) 692758–131 Keyboard in black/silver finish for use in Portugal (includes keyboard cable) 692758–141...
  • Page 32 Spare part number Description 693229–001 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes processor and replacement thermal material) 693229–501 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes processor and replacement thermal material) 693229–601 System board for use only with computer models equipped with an Intel 1.7GHz processor...
  • Page 33 Spare part number Description 694436–601 System board for use only with computer models equipped with an AMD processor (includes processor and replacement thermal material) 694437–001 System board for use only with computer models equipped with an AMD processor (includes processor and replacement thermal material) 694437–30` System board for use only with computer models equipped with an AMD processor (includes processor and replacement thermal material)

  • Page 34: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Preliminary replacement requirements...

  • Page 35: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 38: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. Item Component Description Product name This is the product name affixed to the front of the computer.

  • Page 40: Display Panel

    Display panel Description Spare part number 15.6-in, LED, BrightView SVA display panel 686602–001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 41 Remove the 4 Phillips PM 2x2 display panel screws. Remove any tabs or tape adhering to the display panel (1), and then move the panel towards the keyboard (2). NOTE: Support the display panel as you lean the panel forward. Component replacement procedures...

  • Page 42: Base Enclosure

    Release the support strip (1) covering the display panel connector. Disconnect the display panel cable from the display panel (2), and then remove the panel (3). Reverse this procedure to install the display panel. Base enclosure Description Spare part number Base enclosure (Red) 686096–001 Base enclosure (Black)
  • Page 43 Turn the computer face down, remove the 12 Phillips PM 7.5 millimeter long screws. Remove the bottom enclosure. NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator, available on the HP website. Component replacement procedures...

  • Page 44: Battery

    Battery Description Spare part number 4-cell, 60WHr 4.1AH Li-ion battery 681951-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 45 Remove the battery from the computer (3). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 46: Hard Drive

    Hard drive Description Spare part number 320-GB 7200RPM SATA 7mm 634862–005 320-GB 5400RPM SATA 7mm 645193–005 500-GB 5400RPM SATA 7mm 683802–005 32-GB mSATA solid-state drive (SSD) 687100–001 128-GB mSATA solid-state drive (SSD) 687101–001 Before removing the hard drive or SSD, follow these steps: Shut down the computer.
  • Page 47 Remove the hard drive (3). Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drive bracket to the hard drive, and then remove the hard drive bracket (3). Remove the hard drive (3). Remove the mSATA solid-state drive: Component replacement procedures...
  • Page 48 ▲ Remove the screw (1), and then remove the mSATA solid-state drive (2). Reverse these procedures to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 49: Rtc Battery

    RTC battery Description Spare part number RTC battery 686922–001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 50 Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up. Chapter 4 Removal and replacement procedures...

  • Page 51: Touchpad Module

    TouchPad module Description Spare part number TouchPad button board (includes cable) 688001–001 TouchPad button board (includes cable) 691643–001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Lift up on the rear edge, slide backwards, and then remove the TouchPad button board and cable (4). Reverse this procedure to install the TouchPad button board and cable. Chapter 4 Removal and replacement procedures...

  • Page 53: Wlan Module

    WLAN module Description Spare part number Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290–005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795–005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325–005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 690019–001...

  • Page 54: Memory Module

    Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors. Memory module Description Spare part number...

  • Page 55: Fan

    Remove the top cover (see Top cover on page 66). Disconnect the battery cable (see Battery on page 36). Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only.

  • Page 56: System Board

    Remove the fan: Disconnect the fan cable (1). Remove the 2 Phillips PM screws (2) securing the fan to the unit, and then lift the fan upwards (3). Remove the piece of tape on the underside of the heat sink that secures the fan to the unit (4). System board NOTE: The system board spare part kit includes replacement thermal material.
  • Page 57 Description Spare part number For use only with computer models equipped with an Intel 1.6GHz processor (includes replacement 693231–001 thermal material) For use only with computer models equipped with an Intel 1.4GHz processor (includes replacement 693232–001 thermal material) For use only with computer models equipped with an Intel 1.6GHz processor (includes replacement 693233–001 thermal material) For use only with computer models equipped with an Intel 1.7GHz processor (includes replacement...
  • Page 58 Description Spare part number For use only with computer models equipped with an AMD processor (includes replacement 694436–501 thermal material) For use only with computer models equipped with an AMD processor (includes replacement 694436–601 thermal material) For use only with computer models equipped with an AMD 2.8GHz/2.0GHz processor (includes 694437–001 replacement thermal material) For use only with computer models equipped with an AMD 2.8GHz/2.0GHz processor (includes...
  • Page 59 Remove the system board: Remove the following cables: ● Power connector cable (1) ● Speaker cable (2) ● Subwoofer cable (3) ● USB/Audio board cable (4) ● Keyboard cable (5) ● Keyboard light cable (6) ● TouchPad board cable (7) ●...
  • Page 60 Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 61: Fan-Heat Sink

    Fan-Heat sink Description Spare part number Fan — Heat sink 686578–001 Fan — Heat sink 686579–001 Fan — Heat sink 691656–001 Fan — Heat sink 691557–001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.

  • Page 62: Rj-45 Module Cover

    Remove the fan/heat sink (4). Reverse this procedure to install the fan/heat sink.. RJ-45 module cover Description Spare part number RJ-45 module cover 691642-001 Before removing the RJ-45 module cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Media Card Reader Assembly (Smart Card Reader)

    Remove the cover (2). Media card reader assembly (smart card reader) Description Spare part number Media card reader assembly (smart card reader) 688004–001 Before removing the media reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Subwoofer

    Disconnect the cable (3), and then remove the media card reader (4). Subwoofer Description Spare part number Subwoofer 686599–001 Before removing the USB/Audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Security Bracket

    Remove the subwoofer (3). Security bracket Description Spare part number Security bracket (included in power connector kit) 686593-001 Before you remove the security bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Usb/Audio Board

    Remove the security bracket (2). USB/Audio board Description Spare part number USB/Audio board 686597–001 Before removing the USB/Audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Power Connector Cable

    Remove the USB/Audio board (3). Power connector cable Description Spare part number Power connector cable (includes bracket) 686593–001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Speakers

    Remove the power connector cable: Turn the computer, with the right side toward you. Disconnect the power connector cable (1) from the system board. Remove the double-sided tape (2) from the power connector. Remove the power connector cable (3). Reverse this procedure to install the power connector cable and bracket. Speakers Description Spare part number...

  • Page 69: Power Button Board

    Remove the speakers: Turn the computer, with the front edge toward you. Release the 2 Phillips PM 2.0×3.0 screws securing each speaker. (1) Remove the speakers and cables (2). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board 688003-001...

  • Page 70: Keyboard

    Remove the Power button board and cable: Turn the top cover upside down, with the back edge toward you. Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button board to the top cover (1). Remove the Power button board (2). NOTE: The Power button board's cable is attached to the board.
  • Page 71 For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in black finish for use in 686836-041 Keyboard in black finish for use in 686836-131 Germany Portugal Keyboard in black finish for use in 686836-141 Keyboard in black finish for use in 686836-211...
  • Page 72 For use in country or region: Spare part number: For use in country or region: Spare part number: Black/silver backlit keyboard for 692759–BG1 Black/silver backlit keyboard for use 692759–B31 use in Switzerland in the Netherlands Black/Silver backlit keyboard for 692759–171 Black/silver backlit keyboard for use 692759–DH1 use in Saudi Arabia...
  • Page 73 Remove the single screw (1), and then release the keyboard and keyboard bracket from the top cover (2). Remove the 1 Phillips PM 2.5x3 screw securing the keyboard to the bracket (1), disconnect the keyboard cable (2) (pushing it through the bracket), and then remove the keyboard from the bracket (3).

  • Page 74: Top Cover

    Top cover Description Spare part number Top cover 686097–001 690198–001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Display Panel Cable Assembly

    Before removing the antenna cables: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 76: Webcam Assembly

    Remove the base enclosure (see Base enclosure on page 34). Disconnect the battery cable (see Battery on page 36). Remove the display panel cable assembly: ▲ Disconnect the display panel cable from the webcam, and then remove the cable on the left side up to the left hinge.

  • Page 77: Display Hinges And Hinge Covers

    ▲ Disconnect the webcam cable (1), and then remove the cable (2). Display hinges and hinge covers Description Spare part number Display hinges 686596–001 Display hinge covers 686595–001 Before removing the webcam assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 Remove the display hinge covers: Remove the Phillips PM screws that secure the display the left and right hinge covers (1), and then remove the hinge covers (2). Remove the 4 Phillips PM screws (2 on each side) that secure the hinge to the display panel (1), and then remove the hinges (2).

  • Page 79: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 80: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 81: Restoring Factory Settings In Setup Utility

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 83: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 84: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...
  • Page 85 Metric U.S. Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 15.6-inch display specifications...

  • Page 86: Backup And Recovery

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 87: Performing A System Recovery

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.
  • Page 88 To restore the computer from the recovery partition, follow these steps: Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Manager. – or –...

  • Page 89: Restoring Using The Restore Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. Press at system bootup.

  • Page 90: Using Windows Backup And Restore

    Guidelines: ● Create system restore points using the Windows® System Restore feature, and periodically copy them to an optical disc using an optional external optical drive (purchased separately) or an external hard drive. For more information on using system restore points, refer to Using Windows system restore points on page ●...

  • Page 91: Using Windows System Restore Points

    Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 92: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 93 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 94: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 95: Index

    32 audio-out (headphone) jacks 10 17, 18, 20 display panel HDMI port, identifying 8 removal 32 HP Recovery Manager 79 backing up display panel, product customized window, toolbar, description 1 and menu bar settings 82 drives, preventing damage 27...
  • Page 96 power 7, 9 power cord TouchPad 8 set requirements 84 Screw Kit, spare part number 19, webcam 4 spare part numbers 19, 20 wireless 7 power lights, identifying 7, 9 security cable slot, identifying 10 power requirements, product serial number 31 description 3 service considerations mass storage device...
  • Page 97 USB/Audio board 17 spare part number 21 using system restore 83 vents, identifying 11 video, product description 2 warranty period 31 webcam light, identifying 4 webcam, identifying 4 Windows applications key, identifying 6 Windows logo key, identifying 6 wireless light 7 wireless, product description 2 WLAN antennas, identifying 4 WLAN module...

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