Acer Aspire S5-391 Service Manual
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Acer Aspire S5-391 Service Manual

Acer Aspire S5-391 Service Manual

Acer s5-391 notebook service guide
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Summary of Contents for Acer Aspire S5-391

  • Page 1 Aspire S5-391 S E R V I C E G U I D E G U I D E...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1. Hardware Specifications and Configurations Features ............1-2 Notebook Tour .
  • Page 3 Touchpad Failure ..........4-8 Internal Speaker Failure.
  • Page 4 Aspire S5-391 ........

  • Page 5: Revision History

    Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 6 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 7: General Information

    For Acer-authorized service providers: Your Acer office may have a different part number code than those given in the FRU list of this printed service guide. The list provided by your regional Acer office must be used to order FRU...
  • Page 8 CHAPTER Hardware Specifications and Configurations Hardware Specifications and Configurations ....1-2 Features ............1-2 Notebook Tour .

  • Page 9: Chapter 1. Hardware Specifications And Configurations

    Hardware Specifications and Configurations Features The following is a summary of the computer’s features: Operating System ® • Genuine Windows 7 Home Premium (64-bit) ® • Genuine Windows 7 Home Basic (64-bit) ® • Support Genuine Windows Platform ® • Mobile Intel HM77 Express Chipset ®...

  • Page 10: Privacy Control

    Privacy Control • BIOS user, supervisor, HDD passwords Storage Subsystem • Solid State Drive mSATA interface • 2-in-1 card reader, supporting: Secure Digital™ (SD) Card, MultiMedia Card™ (MMC) Graphics • Dual independent display support • 16.7 million colors • External resolution / refresh rates: HDMI®...

  • Page 11: Dimensions And Weight

    ® • One HDMI port with HDCP support • One Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for iPhone or Acer smart phone • One Lanyard • DC-in jack for AC adapter Special Keys and Controls Control Buttons •...

  • Page 12: Options And Accessories

    Touchpad • Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Environment Temperature • Operating: 0º C to 40º C • Non-operating: -20ºC to 60ºC Humidity (non-condensing) • Operating: 0% to 80% • Non-operating: 0% to 80% Warranty • One-year International Travellers Warranty (ITW) Accessories •...

  • Page 13: Notebook Tour

    Notebook Tour Top View Figure 1-2. Top View Icon Item Description Webcam Web camera used for video communications. Indicates the computer power status: • Off: System is off. Power Indicator • Blue: System is on. • Amber (flashing): S3 state Indicates the computer battery status: •...
  • Page 14 Icon Item Description Open/Close Opens or closes the IO door. Button Also called Liquid-Crystal Display (LCD) screen, displays Display Screen computer output. Hardware Specifications and Configurations...

  • Page 15: Left View

    Left View Figure 1-3. Left View Icon Item Description Power Button Press to turn on the system. Insert a memory card such as Secure Digital (SD) and MultiMedia Card (MMC) for external storage. 2-in-1 MULTIMEDIACARD Card Reader NOTE: Only one card can be inserted at a time. Hardware Specifications and Configurations...

  • Page 16: Right View

    Right View Figure 1-4. Right View Icon Item Description Lanyard Attach a strap or cord. Insert a suitable tool, such as a paper clip, into the Reset Button reset button and press to enter crisis mode to flash BIOS. Combo Audio Jack Connects to a headset and microphone.

  • Page 17: Back View

    Back View IO Door Close IO Door Open Figure 1-5. Back View Icon Item Description Use for air flow. Air Vents CAUTION: Do not cover the air vents. HDMI Port Supports high-definition digital video connections. Connects to USB 2.0/3.0 Super Speed (USB) devices.

  • Page 18: Base View

    Base View Figure 1-6. Base View Icon Item Description Speaker Emits audio sound. 1-11 Hardware Specifications and Configurations...

  • Page 19: Touchpad Basics

    Touchpad Basics Figure 1-7. Touchpad Item Description Move your finger across the touchpad to move the cursor. Touchpad Tapping on the touchpad is the same as clicking the left mouse button. Press the left button to perform selection and execution Left Button functions.

  • Page 20: Keyboard Basics

    Keyboard Basics Figure 1-8. Keyboard Item Description When Caps Lock is on, all alphabetic characters are Caps Lock Key typed in uppercase. Use with other key combinations to perform special Function Key functions. • Press to launch the Start menu. Windows Key •...

  • Page 21: Windows Key

    Windows Key The table below shows the different functions that Windows key combinations can do: Table 1-2. Windows Key Combinations Key Combination Description Opens or closes the Start menu. Opens the Run dialog box. + <R> Minimizes all windows. + <M> Undo immunize all windows.
  • Page 22 Hotkeys Hotkeys or function key combinations can be used to access computer control functions such as screen brightness, volume, and multimedia playback controls. Table 1-3. Hotkey Combinations Function Key Combination Icon Description Communication Enables/disables wireless connectivity of <Fn> + <F3> Switch your computer.

  • Page 23: System Block Diagram

    System Block Diagram Figure 1-9. System Block Diagram Hardware Specifications and Configurations 1-16...

  • Page 24: Specifications Table

    Specifications Table Computer specifications Item Metric Imperial Dimensions Length 324.4 mm 12.77 in Width 227.3 mm 8.95 in Height (front to rear) 14.98 mm 0.59 in Weight (equipped with optical 1.2 kg 2.646 lbs drive, flash drive, and battery) Input power Operating voltage Operating current 3.42A...
  • Page 25 System Board Major Chips Item Specification Core logic Intel Chief River Platform UMA only Wireless only USB 2.0 2 Port USB 3.0 Super I/O controller Bluetooth & Wireless Foxconn MD222 (WLAN+BT4.0 combo) Wireless Foxconn MD222 (WLAN+BT4.0 combo) PCMCIA Audio codec Realtek ALC271X-VB6-CG Card reader Realtek RTS5209-GR...
  • Page 26 CPU Fan True Value Table (Tj=105) IO Door Close: CPU Temp Fan Speed (RPM) SPL Spec (dBA) 3700 4300 4800 5400 6100 IO door auto open at 69°C EC shut down at 105°C; H/W shut down at 73°C IO Door Open: CPU Temp Fan Speed (RPM) SPL Spec (dBA)
  • Page 27 4MB+2MB • Insyde code base • SPI ROM 4MB + 2MB to support Windows 7 and Windows 7 (Tech G) • Support Acer UI • Complying with Intel Ultrabook Anti-Theft requirement • Support OA 3.0 • UEFI boot as default Features •...
  • Page 28 LAN Interface Item Specification LAN Chipset LAN connector type LAN connector location Features Keyboard Item Specification Type AF1P_A10B Total number of keypads 84-US/85-UK /88-JA Windows logo key Internal & external keyboard Plug USB keyboard to the USB port directly: Yes work simultaneously •...
  • Page 29 LED 13.3” Item Specification B133XTN01.2 (H/W:0A) Vendor/Model name Screen Diagonal (mm) 336.6 mm Active Area (mm) 293.42 mm x 164.97 mm Display resolution (pixels) 1366 x 3(RGB) x 768 Pixel Pitch (mm) 0.2148 mm × 0.2148 mm Typical White Luminance (200 200 cd/m cd/m ) aslo called Brightness...
  • Page 30 Supported Resolution (GPU: Include all supported resolution) Resolution 16 bits 32 bits 36 bits 48 bits Others 640x480/60Hz 800x600p/60Hz 1024x768p/60Hz 1280x600/60Hz 1280x720/60Hz 1280x768/60Hz 1360x768/60Hz 1366x768/60Hz Legend: V = Supported; X = Not supported Bluetooth Interface Item Specification Chipset Atheros AR9462 •...
  • Page 31 Mini Card Item Specification Number supported Features SSD (128GB or 256GB) 3G Card (N/A) Item Specification Features Audio Codec and Amplifier Item Specification Audio Controller Audio codec: Realtek ALC271X-GR Audio Interface Item Specification Audio Controller Realtek ALC271X-GR Audio onboard or optional On board Mono or Stereo Stereo...
  • Page 32 Battery Item Specification Vendor & Model name SANYO AP12B Battery Type Li-Polymer Pack capacity 2400 mAh Number of battery cell Package configuration 4S1P USB Port Item Specification USB compliance level USB 3.0 Protocol EHCI / XHCI Number of USB port(s) 2 USB 3.0 ports Location Two at the top side...
  • Page 33 System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off Soft Off (G2/S5) completely. Individual devices such as the CPU and hard disk may be Working (G0/S0) power managed in this state.
  • Page 34 System DMA Specification Hardware DMA System Function DMA0 Not applicable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Not assigned DMA6 Not assigned DMA7 Not assigned NOTE: Express Card controller can use DMA 1, 2, or 5. System Interrupt Specification Hardware IRQ System Function...
  • Page 35 System IO Address Map I/O Address (hex) System Function (Shipping Configuration) 000 - 00F DMA controller no. 1 & PCI bus 010 - 01F Motherboard resources no. 1 020 - 021 Interrupt controller no. 1 022 - 024 Unused 025 - 03F Unused 02E - 02F Motherboard resources no.
  • Page 36 System IO Address Specification (N/A) I/O Address (hex) System Function (Shipping Configuration) 3E2 - 3FF 400-4CF 4D0-4D1 680-6FF 840-847 C00-C01 C50-C52 CD0-CDB D00-FFFF 2000-207F 2000-207F 3000-30FF 3100-310F 3110-3117 3118-311F 3120-3123 3124-2127 FD60-FD63 1-29 Hardware Specifications and Configurations...
  • Page 37 CHAPTER Diagnostic Utilities System Utilities ......... .2-2 BIOS Setup Utility .

  • Page 38: Chapter 2. System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The BIOS utility is pre-configured and optimized so most users do not need to run this utility. However, if configuration problems occur, you may need to run the BIOS utility. To activate the BIOS Utility, press F2 during POST (power-on-self-test) when the “Press <F2>...

  • Page 39: Bios

    P20213000411 ATAPI Model Name: None System BIOS Version: V1.00 VGA BIOS Version: Intel v2130 Serial Number: 123456789 Asset Tag Number: Product Name: Aspire S5-391 Manufacturer Name: Acer UUID: A0BB1CDD23EF45G678HIJK9LM012NOP3 Help Select Item F5/F6 Change Values Setup Defaults Exit Select Menu...
  • Page 40 Parameter Description Asset Tag Number Displays the tag number of the system. Product Name Displays the product name of the system. Manufacturer Name Displays the system manufacturer. UUID Displays the UUID (Universally Unique Identifier). System Utilities...

  • Page 41: Main

    Main The Main tab allows the user to set the system time and date, enable or disable boot option, and enable or disable recovery. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help System Time : [19:03:49] System Date : [01/01/2012]...

  • Page 42: Security

    Security The Security tab allows the user to configure and protect the computer from unauthorized use. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Install or Change the password HDD Password Is: Clear and the length of password...

  • Page 43: Setting A Password

    Setting a Password Perform the following to set the supervisor password: ↑ ↓ Use the keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. Set Supervisor Password Enter New Password Confirm New Password Figure 2-4.

  • Page 44: Changing A Password

    NOTE: The same procedures apply in setting the user password and HDD password. When the supervisor password is set, the Set User Password and Password on Boot parameters are enabled for users to configure. Changing a Password Perform the following to change a password: NOTE: Below are the procedures for changing the supervisor password.

  • Page 45: Removing A Password

    Removing a Password Perform the following to remove a password: NOTE: Below are the procedures for removing the supervisor password. The same procedures apply in removing the user and HDD passwords. When the supervisor password is removed, the user password is automatically removed. ↑...

  • Page 46: Boot

    Item Specific Help Boot priority order: Use < > or < > to select a 1. HDD0 : Intel Aspire S5-391 device, then press <F6> to move 2. HDD1 : it up the list, or <F5> to 3. ATAPI CDROM : move it down the list.

  • Page 47: Exit

    Exit The Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility. InsydeH20 Setup Utility Rev. 3.7 Information Main Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and save your Load Setup Defaults changes.

  • Page 48: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. Perform the following to run a BIOS Flash update: Prepare a bootable USB HDD/FDD.

  • Page 49: Dos Flash Utility

    Item Specific Help Boot priority order: Use < > or < > to select a 1. HDD0 : Intel Aspire S5-391 device, then press <F6> to move 2. HDD1 : it up the list, or <F5> to 3. ATAPI CDROM : move it down the list.
  • Page 50 Flash process begins. The BIOS flash window is shown as below. Figure 2-14. Updating Flash BIOS The system restarts automatically when finished. IMPORTANT: Ensure the AC power adaptor is connected to the power source. • If the Warning message below is shown, check if the AC power adaptor is properly •...

  • Page 51: Winflash Utility

    WinFlash Utility NOTE: Plug the AC power adaptor to a power source before performing the WinFlash Utility. Perform the following to use the WinFlash Utility: Boot into Windows OS and search for WinFlash Utility file. Figure 2-16. Browsing for WinFlash Utility Double-click on the utility file.
  • Page 52 A message is displayed. Click OK to continue. Figure 2-18. Warning Message After clicking OK, it will auto flash BIOS and EC. Figure 2-19. Updating Flash BIOS Figure 2-20. Updating Flash EC 2-16 System Utilities...
  • Page 53 When flashing is complete, WinFlash automatically restarts the system. CAUTION: Do not turn off the computer during the Flash process. • Do not put the system into standby or hibernation mode. • Do not launch other applications. • Winflash Error and Warning Messages •...

  • Page 54: Miscellaneous Tools

    Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire xxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx- xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag 2. Write Manufacturer Name to EEPROM Input: dmitools /wm Acer 3. Write Product Name to EEPROM...
  • Page 55 5. Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) Input: dmitools /wu 6. Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag NOTE: When running examples 2 ~ 5, restart the system to make the new DMI data effective. System Utilities 2-19...

  • Page 56: Hdd/Bios Password

    HDD/BIOS Password This section provides details about unlocking HDD password and removing the BIOS passwords. Unlocking the HDD NOTE: If the HDD password is incorrectly entered three times, the HDD is locked and the Harddisk Security dialog box appears. Figure 2-24. Password Error Status Perform the following to unlock the HDD: On the Harddisk Security dialog (Figure...
  • Page 57 Take note of the generated unlock password. On the original device, enter the unlock password in the Enter Unlock Password dialog box. Figure 2-27. Enter Unlock Password System Utilities 2-21...

  • Page 58: Clearing The Password Check And Bios Password

    Clearing the Password Check and BIOS Password Clearing the Password Check To remove the password check, perform the following: Unplug the AC adapter. Figure 2-28. Unplug the AC Adapter Remove the battery (see Battery Module Removal on page 5-13). Figure 2-29. Remove the Battery 2-22 System Utilities...
  • Page 59 Disconnect the motor board cable connector (JP1). Figure 2-30. Disconnect the Motor Board Cable Connect the motor board cable connector (JP1). Figure 2-31. Connect the Motor Board Cable Connect the motor board cable connector (JP1). Install the battery (see Battery Module Installation on page 5-14).

  • Page 60: Cleaning Bios Passwords

    Cleaning BIOS Passwords To clean the User or Supervisor password, perform the following: At the command prompt, type CP.exe. The Clean Password Utility is shown. Figure 2-32. Clean BIOS Password Press 1 or 2 to clean the desired password shown on the screen. The screen displays if the function is successful or a failure.

  • Page 61: Crisis Utility Sop

    Crisis Utility SOP When to Use the Crisis SOP • When the system hangs while updating BIOS • When power failure occurs and the system shuts down while updating BIOS • When the system cannot boot normally after updating BIOS (e.g. a black screen appears without a POST logo, etc.) Creating a USB Flash Crisis Disk To create a Crisis USB flash disk, perform the following:...
  • Page 62 In the dialog shown below, set the following options: • File System: Choose “FAT32” • Format Options: Select “Quick Format” Then, click Start to execute the formatting operation. Figure 2-35. Format USB Flash Disk (2 of 2) Click OK to confirm when the following dialog is shown. Figure 2-36.
  • Page 63 In Windows OS, unzip the compressed BIOS package (e.g. in this case, “Q3ZMC100.7z”). Copy the files “Q3ZMC100.bin” and “K99E100A.ROM” to the root directory of the USB flash disk. Copy Figure 2-38. Copy *.BIN and *.ROM Files Press + <R> and type “cmd” to bring out the Command Line window. Figure 2-39.

  • Page 64: Using The Crisis Utility Disk

    Using the Crisis Utility Disk Turn off the target machine and unplug the AC adapter. Figure 2-41. Unplug the AC Adapter Plug the USB flash disk. Figure 2-42. Plug the USB Flash Disk 2-28 System Utilities...
  • Page 65 Press and hold <Fn> and <Esc> and plug the AC adapter. Plug in! Figure 2-43. Hold Down <Fn> + <Esc> and Plug the AC Adapter As <Fn> and <Esc> keys are pressed, press the Power button to turn on the target machine. Wait for 3~5 seconds to make sure the system fan is in full speed before releasing <Fn>...
  • Page 66 CHAPTER Jumper and Connectors Location Jumper and Connector Locations ......3-2 Mainboard Top View ..........3-2 Mainboard Bottom View .

  • Page 67: Chapter 3. Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Top View JTB1 JUSB2 JUSB1 JHDMI1 JLED1 JFAN1 JLVDS1 JMR1 PJP1 JMINI1 JTP1 JKB1 PJP2 JAUDIO Figure 3-1. Mainboard Top Table 3-1. Mainboard Top Jumper and Connectors Item Description Item Description JTB1 Thunderbolt Connector JTP1 Connect to Touchpad JUSB2 USB 3.0 Connector...

  • Page 68: Mainboard Bottom View

    Mainboard Bottom View Figure 3-2. Mainboard Bottom Table 3-2. Mainboard Bottom Jumper and Connectors Item Description Item Description No IC nor connector Jumper and Connector Locations...

  • Page 69: Led Board View

    LED Board View LED1 LED2 Figure 3-3. LED Board Jumper Table 3-3. LED Board Jumper Item Description LED1 Power State Indicator LED2 Battery Charging Indicator Jumper and Connector Locations...

  • Page 70: Audio Board View

    Audio Board View Top View Bottom View LED1 JHP1 JAUDIO MIC1 JSPK1 Figure 3-4. Audio Board Jumper Table 3-4. Audio Board Jumper Item Description LED1 Door status LED Motor open/close button JHP1 Audio combo jack Battery reset button MIC1 On-board MIC JAUDIO Connect to M/B JSPK1...

  • Page 71: Battery Board View

    Battery Board View Figure 3-5. Battery Board Jumper Table 3-5. Battery Board Jumper Item Description Connect to Battery Connect to Battery Connect to M/B Jumper and Connector Locations...

  • Page 72: Card Reader Board View

    Card Reader Board View JREAD1 Figure 3-6. Card Reader Board Jumper Table 3-6. Card Reader Board Jumper Item Description System power button JREAD1 Connect to Card Connect to M/B Jumper and Connector Locations...

  • Page 73: Motor Board View

    Motor Board View JVR2 JMT2 PBJ1 JVR1 JMT1 Figure 3-7. Motor Board Jumper Table 3-7. Motor Board Jumper Item Description JVR2 Connect to Right VR/B JMT2 Connect to Right motor PBJ1 RTC Battery JVR1 Connect to Left VR/B Connect to M/B JMT1 Connect to Left motor Jumper and Connector Locations...

  • Page 74: Clear Cmos Jumper

    Clear CMOS Jumper Figure 3-8. Clear CMOS Table 3-8. Clear CMOS Jumper Item Description R568 Clear CMOS Jumper Jumper and Connector Locations...
  • Page 75 CHAPTER Troubleshooting Troubleshooting .........4-2 General Information .

  • Page 76: General Information

    The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype • cards, or modified options can give false errors and invalid system responses.

  • Page 77: Power On Issues

    Power On Issues If the system does not power on, perform the following: Start Check AC/Batt only Swap AC/Battery power on Check Power/B Swap Power SW/B Whether OK Check LCD Swap LCD cable cable Whether Swap M/B Figure 4-1. Power On Issues Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.

  • Page 78: No Display Issues

    No Display Issues If the system does not display, perform the following: Start Go to no power Trouble shooting Power on step LCD cable well Connect it well connected Replace LCD LCD panel/cable panel/cable inverter/B Replace M/B Figure 4-2. No Display Issues No POST or Video If the POST or video does not appear, perform the following: Make sure that internal display is selected.

  • Page 79: Abnormal Video

    Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. If the issue is still not resolved, refer to Online Support Information on page 8-2. Abnormal Video If the video appears abnormal, perform the following: Boot the computer.

  • Page 80: Lcd Picture Failure

    LCD Picture Failure If the LCD picture fails, perform the following: Start Swap Check LCD LCD cable/ module LCD panel Swap M/B Figure 4-3. LCD Picture Failure Troubleshooting...

  • Page 81: Internal Keyboard Failure

    Internal Keyboard Failure If the internal keyboard fails, perform the following: Start Connect Keyboard FPC well connected? it well Replace Keyboard OK? keyboard Replace M/B Figure 4-4. Internal Keyboard Failure Troubleshooting...

  • Page 82: Touchpad Failure

    Touchpad Failure If the touchpad fails, perform the following: Start Re-assemble Check M/B T/P FFC the T/P FFC to M/B Swap/Re-assemble Check Logic the T/P board or Upper T/P FFC Swap M/B Figure 4-5. Touchpad Failure Troubleshooting...

  • Page 83: Internal Speaker Failure

    Internal Speaker Failure If the internal speakers fail, perform the following: Start Re-assemble the Check M/B SPK cable SPK cable to M/B Check Logic Swap Logic lower lower Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: Boot the computer.
  • Page 84 Navigate to Start > Control > Panel > Hardware and Sound > Sound. Confirm that Speakers is selected as the default audio device (green check mark). NOTE: If Speakers is not shown, right-click on the Playback tab and select Show Disabled Devices (clear by default).

  • Page 85: Microphone Record Failure

    Microphone Record Failure If the internal microphone fails, perform the following: Start Check audio/B Connect it well Cable assemble Swap audio/B Check audio/B Swap audio/B Check audio/B cable cable Swap M/B Figure 4-7. Microphone Record Failure 4-11 Troubleshooting...

  • Page 86: Extend Mic And Speaker Failure

    Extend MIC and Speaker Failure If the extended microphone or speaker fails, perform the following: Start Check audio/B Connect it well Cable assemble Check audio/B Swap audio/B Swap audio/B Check audio/B cable cable Swap M/B Figure 4-8. Extend MIC and Speaker Failure Troubleshooting 4-12...

  • Page 87: Motor Failure

    Motor Failure If the motor fails, perform the following: Start Check Motor/B Swap Motor/B Check Motor/B Connect it well cable assemble Swap Motor/B cable Check Motor/B cable Check Motor cable Swap Motor cable Check Motor Swap Motor Swap M/B Figure 4-9. Motor Failure 4-13 Troubleshooting...

  • Page 88: Servo Motor Troubleshooting

    Servo Motor Troubleshooting To calibrate the motor, perform the following: Two selections to run Motor initialization Run as administrator Run disable UAC (see Run Tool as Administrator on page 4-15) (see Run Tool with Disabled UAC on page 4-19) Motor calibration “PASS/FAIL” Figure 4-10.
  • Page 89 Run Tool as Administrator Press the power button to start up the system. Click Power button Figure 4-12. Start Up System Unzip ITPM_V2.5.0.0.zip, then open the ITPM_V2.5.0.0 folder. ITPM_ V2.5.0.0.zip Figure 4-13. ITPM_V2.5.0.0 Select “Run as administrator” to open the ITPM tools. Figure 4-14.
  • Page 90 Click “Yes” to continue. Figure 4-15. User Account Control The system desk will display the screen below. Figure 4-16. Check Item Unzip the ITPM_MotorCalibrationTest_V1.0.0.0.zip, then open the ITPM_MotorCalibrationTest_V1.0.0.0 folder. ITPM_ MotorCalibrationTest_ V1.0.0.0.zip Figure 4-17. ITPM_MotorCalibrationTest_V1.0.0.0 Troubleshooting 4-16...
  • Page 91 Select “Run as administrator” to open the ITPM motor calibration test tools. Figure 4-18. Run As Administrator Click “Yes” to continue. Figure 4-19. User Account Control The system desk will display the screen below. The ITPM Motor calibration tool will automatically run twice.
  • Page 92 Motor calibration will show “PASS” for 5 seconds. Figure 4-21. Motor Calibration Passed Troubleshooting 4-18...
  • Page 93 Run Tool with Disabled UAC Press the power button to start up the system. Click Power button Figure 4-22. Start Up System Click the “Start” menu. Start menu Figure 4-23. Click “Start” Click the user account icon. User account Figure 4-24. Click the User Account Icon 4-19 Troubleshooting...
  • Page 94 Click “Change User Account Control settings”. Change User account Figure 4-25. Change User Account Control Settings Disable UAC. Disable UAC Figure 4-26. Disable UAC Click “OK” to restart the system. Click OK menu Figure 4-27. Restart the System Troubleshooting 4-20...
  • Page 95 Unzip ITPM_V2.5.0.0.zip, and open the ITPM_V2.5.0.0 folder. ITPM_ V2.5.0.0.zip Figure 4-28. ITPM_V2.5.0.0 Click ITPM.exe, and the system desk will display the screen below. Figure 4-29. ITPM.exe Unzip ITPM_MotorCalibrationTest_V1.0.0.0.zip, and open the ITPM_MotorCalibrationTest_V1.0.0.0 folder. ITPM_ MotorCalibrationTest_ V1.0.0.0.zip Figure 4-30. ITPM_MotorCalibrationTest_V1.0.0.0 4-21 Troubleshooting...
  • Page 96 Execute ITPM_MotorCalibrationTest_V1.0.0.0.exe, and the system desk will display the screen below. The ITPM Motor calibration test will automatically run twice. Figure 4-31. Motor Calibration Troubleshooting 4-22...

  • Page 97: Usb Failure

    USB Failure If the USB fails, perform the following: Start Re-assemble the Check IO/B to M/B CONN IO/B CONN to M/B Swap M/B Figure 4-32. USB Failure 4-23 Troubleshooting...

  • Page 98: Wireless/Bt Function Test Failure

    Wireless/BT Function Test Failure If the wireless/BT function fails, perform the following: Start Re-assemble the Check W/L antenna to W/L antenna to W/L module combine card Swap the antenna Check antenna Swap M/B Figure 4-33. Wireless/BT Function Failure Troubleshooting 4-24...

  • Page 99: 2-In-1 Card Function Test Failure

    2-in-1 Card Function Test Failure If the 2-in-1 card function fails, perform the following: Start Check the card reader/B Connect it well Assemble well or not Check the Swap the card reader/B card reader/B Swap LCD Cable Check LCD Cable Replace M/B Figure 4-34.

  • Page 100: Unit Thermal Failure

    Unit Thermal Failure If the unit thermal fails, perform the following: Start Fan cable Connect it well Well connected Replace fan Fan ok Thermal Insert is well well insert Replace M/B Figure 4-35. Unit Thermal Failure Troubleshooting 4-26...

  • Page 101: Cosmetic Failure

    Cosmetic Failure If the cosmetic fails, perform the following: Start LCD cover Swap LCD cover Swap LCD bezel LCD bezel Swap Upper Upper Swap Lower Lower Function Test Figure 4-36. Cosmetic Failure 4-27 Troubleshooting...

  • Page 102: Other Functions Failure

    Other Functions Failure If other functions such as the thunderbolt switch or HDMI switch, perform the following: Check if the drive is ok. Check if the test fixture is ok. Swap the mainboard. BIOS Problems Forget BIOS Password If there is a wrong CMOS setting or the user forgets the BIOS password, discharge CMOS by shorting the R568 connector.

  • Page 103: Intermittent Problems

    Perform the following procedures to isolate the failing FRU: Remove power from the computer. Visually check FRUs for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
  • Page 104 If the problem remains, replace the following: • System board • LCD assembly Troubleshooting 4-30...
  • Page 105 CHAPTER Service and Maintenance Service and Maintenance ........5-3 Introduction .
  • Page 106 CHAPTER Service and Maintenance (cont.) Motor Board Installation ........5-64 DC-In Cable Removal .

  • Page 107: Chapter 5. Service And Maintenance

    Service and Maintenance Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components on the notebook computer. Recommended Equipment The following tools are required to perform maintenance on the notebook: •...

  • Page 108: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Palm rest Battery Upper Case Touch Board Touchpad Battery Board LED Board Audio Board Motor (Left)
  • Page 109 LCD Module LCD Bezel CCD Module LCD Panel Wifi / Bluetooth EDP Cable Antenna Figure 5-2. LCD Module Maintenance Flow Service and Maintenance...

  • Page 110: Getting Started

    Getting Started The flowchart (Figure 5-1, page 5-4) identifies sections illustrating the entire removal and installation sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface.

  • Page 111: Sd Card Removal

    SD Card Removal Push the SD card to eject the card from the slot. Remove the card. Figure 5-4. Removing the SD Card Service and Maintenance...

  • Page 112: Sd Card Installation

    SD Card Installation Push the SD card into the slot until it clicks into place. Figure 5-5. Installing the SD Card Service and Maintenance...

  • Page 113: Palm Rest Removal

    Palm Rest Removal Remove the four (4) screws securing the palm rest to the lower case. Figure 5-6. Removing the Lower Case Screws Lift the palm rest from the lower case. Figure 5-7. Removing the Palm Rest Service and Maintenance...
  • Page 114 On the underside of the palmrest, flip up the touchpad connector clip to disconnect the touchpad cable. Figure 5-8. Disconnecting the Touchpad Cable Service and Maintenance 5-10...

  • Page 115: Palm Rest Installation

    Palm Rest Installation On the underside of the palm rest, connect the touchpad cable connector to the touchpad connector with the colored side up. Figure 5-9. Connecting the Touchpad Cable Align the palm rest to the lower case. Figure 5-10. Installing the Palm Rest 5-11 Service and Maintenance...
  • Page 116 Attach the four (4) screws to secure the palm rest to the lower case. Figure 5-11. Securing the Lower Case Screws Table 5-10. Lower Case Screw Screw Name Screw Type Quantity M 1.6 X 2.5 Service and Maintenance 5-12...

  • Page 117: Battery Module Removal

    Battery Module Removal Prerequisite: Palm Rest Removal on page Remove the five (5) screws securing the battery module to the lower case. Figure 5-12. Removing the Battery Module Screws Lift the battery module from the bottom side and then slide outwards to remove the battery. Figure 5-13.

  • Page 118: Battery Module Installation

    Battery Module Installation Align and slide the battery edge under the upper case. Figure 5-14. Installing the Battery Module Attach the five (5) screws to secure the battery module to the lower case. Figure 5-15. Securing the Battery Module Screws Install the palm rest (see Palm Rest Installation on page 5-11).
  • Page 119 Table 5-11. Battery Module Screws Screw Name Screw Type Quantity M 1.6 X 2.5 5-15 Service and Maintenance...

  • Page 120: Touchpad Module Removal

    Touchpad Module Removal Prerequisite: Palm Rest Removal on page Remove the four (4) screws securing the touchpad to the palm rest. Figure 5-16. Removing the Touchpad Module Screws Lift to remove the touchpad module. Figure 5-17. Removing the Touchpad Module Service and Maintenance 5-16...

  • Page 121: Touchpad Module Installation

    Touchpad Module Installation Align the slide the touch pad module to its slot on the palm rest. Figure 5-18. Installing the Touchpad Module Attach the four (4) screws to secure the touchpad module to the palm rest. Figure 5-19. Securing the Touchpad Module Screws Install the palm rest (see Palm Rest Installation on page 5-11).
  • Page 122 Table 5-12. Touchpad Module Screws Screw Name Screw Type Quantity M 1.4 X 1.5 Service and Maintenance 5-18...

  • Page 123: Upper Case Removal

    Upper Case Removal Prerequisite: Battery Module Removal on page 5-13 Remove the four (4) screws on the lower case. Figure 5-20. Removing the Lower Case Screws Using your fingertip, pry the middle cover to release the latches. Figure 5-21. Removing the Middle Cover (1 of 2) With the middle cover unlatched, open the notebook lid to its maximum angle.
  • Page 124 Lift to remove the middle cover. Figure 5-22. Removing the Middle Cover (2 of 2) Remove the 10 screws securing the upper case to the lower case. Figure 5-23. Removing the Upper Case Screws CAUTION: A cable is still connected under the upper case, do not abruptly lift the upper case. Service and Maintenance 5-20...
  • Page 125 From the bottom side, partially lift the upper case to locate the keyboard cable connector. Figure 5-24. Removing the Upper Case Slightly lift the touchpad cable to detach its adhesive on the keyboard connector, then set the touchpad cable aside. Figure 5-25.
  • Page 126 Push the connector clips up and disconnect the keyboard cable connector from the mainboard connector. Figure 5-26. Disconnecting the Keyboard Cable Service and Maintenance 5-22...
  • Page 127 Lift the upper case to find the following modules: • Motor (A), see Motor (Left) Removal on page 5-51 Motor (Right) Removal on page 5-57 • DC-In Jack (B), see DC-In Cable Removal on page 5-67 • Card Reader Board (C), see Card Reader Board Removal on page 5-91...

  • Page 128: Upper Case Installation

    Upper Case Installation With the connector clips up, connect the keyboard cable connector to the mainboard connector, then push the connector clips down to lock. Figure 5-28. Connecting the Keyboard Cable Secure the adhesive on the touchpad cable to the keyboard connector. Figure 5-29.
  • Page 129 Align the upper case to the lower case. Figure 5-30. Installing the Upper Case Attach the 10 screws to secure the upper case to the lower case. Figure 5-31. Securing the Upper Case Screws 5-25 Service and Maintenance...
  • Page 130 Align and place the middle cover to the lower case. Figure 5-32. Securing the Middle Cover (1 of 2) Close the notebook lid, then secure the middle cover to the latches on the lower case. Figure 5-33. Securing the Middle Cover (2 of 2) Service and Maintenance 5-26...
  • Page 131 Attach the four (4) screws to the lower case. Figure 5-34. Securing the Lower Case Screws Install the battery module (see Battery Module Installation on page 5-14). Table 5-13. Upper and Lower Case Screws Screw Name Screw Type Quantity M 1.6 X 2.5 M 2.0 X 5.0 5-27 Service and Maintenance...

  • Page 132: Touchpad Ffc Removal

    Touchpad FFC Removal Prerequisite: Upper Case Removal on page 5-19 Locate the touchpad (FFC) flat-flexible cable (see Figure 5-27, page 5-23). Push the connector clips up to disconnect the touchpad FFC from the mainboard connector. Figure 5-35. Disconnecting the Touchpad Cable Service and Maintenance 5-28...

  • Page 133: Touchpad Ffc Installation

    Touchpad FFC Installation With the connector clips up, connect the touchpad FFC to the mainboard connector with the “MB” label side up, then push the connector clips down to lock. Figure 5-36. Connecting the Touchpad Cable 5-29 Service and Maintenance...

  • Page 134: Battery Board Removal

    Battery Board Removal Prerequisite: Upper Case Removal on page 5-19 Locate the battery board (see Figure 5-27, page 5-23). Disconnect the battery cable from the battery board connector. Figure 5-37. Disconnecting the Battery Cable Remove the screw securing the IO door hinge to the lower case. Figure 5-38.
  • Page 135 Lift the IO door hinge. Figure 5-39. Lifting the IO Door Hinge Push the tabs to remove the battery board holder. Figure 5-40. Removing the Battery Board Holder 5-31 Service and Maintenance...
  • Page 136 Lift to remove the battery board. Figure 5-41. Removing the Battery Board Service and Maintenance 5-32...

  • Page 137: Battery Board Installation

    Battery Board Installation Align the battery board to its bay on the lower case. Figure 5-42. Installing the Battery Board Attach the battery board holder. Figure 5-43. Installing the Battery Board Holder 5-33 Service and Maintenance...
  • Page 138 Flip the IO door hinge down. Figure 5-44. Placing the IO Door Hinge Secure the IO door hinge screw. Figure 5-45. Securing the IO Door Hinge Screw Service and Maintenance 5-34...
  • Page 139 Connect the battery board cable connector to the battery board connector. Figure 5-46. Connecting the Battery Board Cable Install the upper case (see Upper Case Installation on page 5-24). Table 5-14. Battery Board Screw Screw Name Screw Type Quantity M 1.6 X 2.5 5-35 Service and Maintenance...

  • Page 140: Led Board Removal

    LED Board Removal Prerequisite: Upper Case Removal on page 5-19 Locate the LED board module (see Figure 5-27, page 5-23). Pull to disconnect the LED board cable connector from the mainboard connector. Figure 5-47. Disconnecting the LED Board Cable Lift to remove the LED board from the lower case. Figure 5-48.

  • Page 141: Led Board Installation

    LED Board Installation Install the LED board to its bay on the lower case. Figure 5-49. Installing the LED Board Fully insert the LED board cable connector to the mainboard connector with the colored side Figure 5-50. Connecting the LED Board Cable Install the upper case (see Upper Case Installation on page 5-24).

  • Page 142: Audio Board Removal

    Audio Board Removal Prerequisite: Upper Case Removal on page 5-19 Locate the audio board module (see Figure 5-27, page 5-23). Remove the screw securing the audio connector bracket. Figure 5-51. Removing the Audio Connector Bracket Screw Remove the audio connector bracket. Figure 5-52.
  • Page 143 Detach the adhesive securing the mylar to the screw hole. Figure 5-53. Detaching the Mylar Adhesive Disconnect the audio board cable connector and remove the cable from the guides on the lower case. Figure 5-54. Disconnecting the Audio Board Cable 5-39 Service and Maintenance...
  • Page 144 Remove the two (2) screws securing the audio board to the lower case. Figure 5-55. Removing the Audio Board Screws Lift to remove the audio board. Figure 5-56. Removing the Audio Board Service and Maintenance 5-40...
  • Page 145 On the underside of the audio board, disconnect the audio cable connector from the audio board connector. Figure 5-57. Disconnecting the Audio Cable Disconnect the speaker cable connector from the audio board connector. Figure 5-58. Disconnecting the Speaker Cable 5-41 Service and Maintenance...

  • Page 146: Audio Board Installation

    Audio Board Installation On the bottom side of the audio board, connect the speaker cable connector to the audio board connector. Figure 5-59. Connecting the Speaker Cable Connect the audio cable connector to the audio board connector. Figure 5-60. Connecting the Audio Cable Service and Maintenance 5-42...
  • Page 147 Align the audio board to its bay on the lower case. Figure 5-61. Installing the Audio Board Attach the two (2) screws to secure the audio board to the lower case. Figure 5-62. Securing the Audio Board Screws 5-43 Service and Maintenance...
  • Page 148 Route the audio cable to the guides on the lower case and connect the audio cable connector to the mainboard connector. Figure 5-63. Connecting the Audio Cable Align the mylar adhesive to the screw hole. Figure 5-64. Securing the Mylar Adhesive Service and Maintenance 5-44...
  • Page 149 Install the audio connector bracket. Figure 5-65. Installing the Audio Connector Bracket Attach the screw to secure the audio connector bracket. Figure 5-66. Securing the Audio Connector Bracket Screw Install the upper case (see Upper Case Installation on page 5-24). 5-45 Service and Maintenance...
  • Page 150 Table 5-15. Audio Board Screw Screw Name Screw Type Quantity M 1.6 X 2.5 M 2.0 X 2.0 Service and Maintenance 5-46...

  • Page 151: Speaker Removal

    Speaker Removal Prerequisite: Audio Board Removal on page 5-38 Disconnect the battery board cable from the mainboard connector. Figure 5-67. Disconnecting the Battery Board Cable Remove the four (4) screws securing the speakers to the lower case. Figure 5-68. Removing the Speaker Screws 5-47 Service and Maintenance...
  • Page 152 Lift the left speaker and then remove the speaker cable from the guides on the lower case. Figure 5-69. Removing the Speakers (1 of 2) Remove the right speaker. Figure 5-70. Removing the Speakers (2 of 2) Service and Maintenance 5-48...

  • Page 153: Speaker Installation

    Speaker Installation Align and place the right speaker on its slot on the lower case. Figure 5-71. Installing the Speakers (1 of 2) Route the speaker cable through the guides on the lower case and place the left speaker to its slot.
  • Page 154 Attach the four (4) screws to secure the speakers on the lower case. Figure 5-73. Attaching the Speaker Screws Table 5-16. Speaker Screws Screw Name Screw Type Quantity M 1.6 X 2.5 Service and Maintenance 5-50...

  • Page 155: Motor (Left) Removal

    Motor (Left) Removal Prerequisite: Upper Case Removal on page 5-19 Locate the left motor module (see Figure 5-27, page 5-23). Remove the tapes securing the left motor cable. Figure 5-74. Removing the Adhesive Tapes Disconnect the left motor cable connectors from the motor board connectors. Figure 5-75.
  • Page 156 Disconnect the LED board cable connector from the mainboard connector. Figure 5-76. Disconnecting the LED Board Cable Remove the three (3) screws securing the left motor to the lower case. Figure 5-77. Removing the Left Motor Screws Service and Maintenance 5-52...
  • Page 157 Lift to remove the left motor from the lower case. Figure 5-78. Removing the Left Motor 5-53 Service and Maintenance...

  • Page 158: Motor (Left) Installation

    Motor (Left) Installation NOTE: After installing the motor (left), execute the Motor Calibration Tool, refer to Servo Motor Troubleshooting on page 4-14 to use the tool. Place the left motor to its bay on the lower case. Figure 5-79. Installing the Left Motor Attach one M 1.6 x 2.5 screw on point (A) and two M 1.6 x 4 screws to secure the left motor to the lower case.
  • Page 159 With the left motor cable underneath, connect the LED board cable connector to the mainboard connector. Figure 5-81. Connecting the LED Board Cable Connect the left motor cable connectors to the motor board connectors. Figure 5-82. Connecting the Left Motor Cable 5-55 Service and Maintenance...
  • Page 160 Attach the tapes to secure the left motor cable to the mainboard. Figure 5-83. Securing the Adhesive Tapes Install the upper case (see Upper Case Installation on page 5-24). Run the Motor Calibration Tool (see Servo Motor Troubleshooting on page 4-14). Table 5-17.

  • Page 161: Motor (Right) Removal

    Motor (Right) Removal Prerequisite: Upper Case Removal on page 5-19 Locate the right motor module (see Figure 5-27, page 5-23). Remove the tape securing the right motor cable. Figure 5-84. Removing the Adhesive Tape Disconnect the right motor cable connectors from the motor board connectors. Figure 5-85.
  • Page 162 Remove the three (3) screws securing the right motor to the lower case. Figure 5-86. Removing the Right Motor Screws Lift to remove the right motor from the lower case. Figure 5-87. Removing the Right Motor Service and Maintenance 5-58...

  • Page 163: Motor (Right) Installation

    Motor (Right) Installation NOTE: After installing the motor (right), execute the Motor Calibration Tool, refer to Servo Motor Troubleshooting on page 4-14 to use the tool. Place the right motor to its bay on the lower case. Figure 5-88. Installing the Left Motor Attach one M 1.6 x 2.5 screw on point (A) and two M 1.6 x 4 screws to secure the right motor to the lower case.
  • Page 164 Connect the right motor cable connectors to the motor board connectors. Figure 5-90. Connecting the Right Motor Cable Attach the tape to secure the right motor cable to the mainboard. Figure 5-91. Securing the Adhesive Tape Install the upper case (see Upper Case Installation on page 5-24).
  • Page 165 Table 5-18. Right Motor Screws Screw Name Screw Type Quantity M 1.4 X 1.5 M 1.6 X 4 5-61 Service and Maintenance...

  • Page 166: Motor Board Removal

    Motor Board Removal Prerequisite: Upper Case Removal on page 5-19 Locate the motor board module (see Figure 5-27, page 5-23). Remove the tapes securing the motor board connectors. Figure 5-92. Removing the Adhesive Tapes Disconnect the five (5) cable connectors from the motor board connectors. Figure 5-93.
  • Page 167 Remove the two (2) screws securing the motor board to the lower case. Figure 5-94. Removing the Right Motor Screws Lift to remove the motor board from the lower case. Figure 5-95. Removing the Motor Board 5-63 Service and Maintenance...

  • Page 168: Motor Board Installation

    Motor Board Installation NOTE: After installing the motor board, execute the Motor Calibration Tool, refer to Servo Motor Troubleshooting on page 4-14 to use the tool. Place the motor board on its bay on the lower case. Figure 5-96. Installing the Motor Board Attach the two (2) screws to secure the motor board to the lower case.
  • Page 169 Connect the following cable connectors to the motor board connectors: • Right motor cable connectors (A) • Mainboard cable connector (B) • Left motor cable connectors (C) Figure 5-98. Connecting the Cables Attach the tapes to secure the motor cable connectors. Figure 5-99.
  • Page 170 Table 5-19. Motor Board Screws Screw Name Screw Type Quantity M 1.4X 1.5 Service and Maintenance 5-66...

  • Page 171: Dc-In Cable Removal

    DC-In Cable Removal Prerequisite Upper Case Removal on page 5-19 Pull to disconnect the EDP cable connector from the card reader board connector, then set the cable aside. Figure 5-100. Removing the EDP Cable Remove the DC-in cable from the guides on the lower case and disconnect the cable connector from the mainboard connector.
  • Page 172 Using the plastic pry, push to remove the DC-in cable jack from the lower case. Figure 5-102. Removing the DC-In Cable (2 of 2) Service and Maintenance 5-68...

  • Page 173: Dc-In Cable Installation

    DC-In Cable Installation Install the DC-in cable jack to its slot on the lower case. Figure 5-103. Installing the DC-In Cable (1 of 2) Route the DC-in cable to the guides on the lower case and connect the cable connector to the mainboard connector.
  • Page 174 Connect the EDP cable connector to the card reader board connector. Figure 5-105. Connecting the EDP Cable Install the upper case (see Upper Case Installation on page 5-24). Service and Maintenance 5-70...

  • Page 175: Fan Removal

    Fan Removal Prerequisite: Upper Case Removal on page 5-19 Locate the fan module (see Figure 5-27, page 5-23). Remove the tapes securing the fan cable. Figure 5-106. Removing the Adhesive Tapes Disconnect the fan cable connector from the mainboard connector. Figure 5-107.
  • Page 176 Remove the two (2) screws securing the fan to the lower case. Figure 5-108. Removing the Fan Screws Lift to remove the fan. Figure 5-109. Removing the Fan Service and Maintenance 5-72...

  • Page 177: Fan Installation

    Fan Installation Place the fan to its bay on the lower case. Figure 5-110. Installing the Fan Attach the two (2) screws to secure the fan to the lower case. Figure 5-111. Securing the Fan Screws 5-73 Service and Maintenance...
  • Page 178 Connect the fan cable connector to the mainboard connector. Figure 5-112. Connecting the Fan Cable Install the upper case (see Upper Case Installation on page 5-24). Table 5-20. Fan Screws Screw Name Screw Type Quantity M 2.0 X 2.0 Service and Maintenance 5-74...

  • Page 179: Thermal Module Removal

    Thermal Module Removal Prerequisite: Upper Case Removal on page 5-19 Remove the tape securing the motor cable on the mainboard. Figure 5-113. Removing the Adhesive Tape Remove the four (4) screws securing the thermal module to the mainboard. Figure 5-114. Removing the Thermal Module Screws 5-75 Service and Maintenance...
  • Page 180 Remove the four (4) screws securing the thermal module to the mainboard. Figure 5-115. Removing the Thermal Module Screws Service and Maintenance 5-76...

  • Page 181: Thermal Module Installation

    Thermal Module Installation Align the thermal module to the mainboard. Figure 5-116. Installing the Thermal Module Attach the four (4) screws to secure the thermal module to the mainboard. Figure 5-117. Securing the Thermal Module Screws 5-77 Service and Maintenance...
  • Page 182 Attach the adhesive tape to secure the left motor cable to the mainboard. Figure 5-118. Securing the Adhesive Tape Install the upper case (see Upper Case Installation on page 5-24). Table 5-21. Thermal Module Screws Screw Name Screw Type Quantity M 2.0 X 2.0 Service and Maintenance 5-78...

  • Page 183: Ssd Module Removal

    SSD Module Removal Prerequisite: Mainboard Removal on page 5-83 Locate the SSD module (see Figure 5-27, page 5-23). Remove the tapes securing the cables on the mainboard. Figure 5-119. Removing the Adhesive Tapes Remove the screw securing the SSD module to the lower case. Figure 5-120.
  • Page 184 Pull to disconnect the SSD module connector from the mainboard connector. Figure 5-121. Removing the SSD Module Service and Maintenance 5-80...

  • Page 185: Ssd Module Installation

    SSD Module Installation Connect the SSD module connector to the mainboard connector. Figure 5-122. Installing the SSD Module Attach the screw to secure the SSD module to the lower case. Figure 5-123. Securing the SSD Module Screw 5-81 Service and Maintenance...
  • Page 186 Attach the adhesive tapes to secure the cables on the mainboard. Figure 5-124. Securing the Adhesive Tapes Install the upper case (see Upper Case Installation on page 5-24). Table 5-22. SSD Module Screw Screw Name Screw Type Quantity M 1.6 X 2.5 Service and Maintenance 5-82...

  • Page 187: Mainboard Removal

    Mainboard Removal Prerequisite Fan Removal on page 5-71 Thermal Module Removal on page 5-75 SSD Module Removal on page 5-79 Disconnect the following cable connectors from the mainboard connectors: • LED board cable connector (A) • DC-In cable connector (B) •...
  • Page 188 Remove the screw securing the EDP connector bracket to the mainboard. Figure 5-126. Removing the EDP Connector Bracket Screw Remove the EDP connector bracket. Figure 5-127. Removing the EDP Connector Bracket Service and Maintenance 5-84...
  • Page 189 Remove the EDP cable connector from the mainboard connector. Figure 5-128. Removing the EDP Cable Remove the three (3) screws securing the mainboard to the lower case. Figure 5-129. Removing the Mainboard Screws 5-85 Service and Maintenance...
  • Page 190 Lift and pull to remove the mainboard from the lower case. Figure 5-130. Removing the Mainboard Service and Maintenance 5-86...

  • Page 191: Mainboard Installation

    Mainboard Installation NOTE: After installing the mainboard, execute the Motor Calibration Tool, refer to Servo Motor Troubleshooting on page 4-14 to use the tool. Align the top side connectors of the mainboard to the slots on the lower case, and then push to install the mainboard.
  • Page 192 Connect the EDP cable connector to the mainboard connector. Figure 5-133. Connecting the EDP Cable Align the EDP connector bracket. Figure 5-134. Installing the EDP Connector Bracket Service and Maintenance 5-88...
  • Page 193 Attach the screw to secure the EDP connector bracket to the mainboard. Figure 5-135. Securing the EDP Connector Bracket Screw 5-89 Service and Maintenance...
  • Page 194 Connect the following to the mainboard connectors: • LED board cable connector (A) • DC-In cable connector (B) • WLAN auxiliary antenna cable connector (C) • WLAN main antenna cable connector (D) • Battery board cable connector (E) • Motor board cable connector (F) •...

  • Page 195: Card Reader Board Removal

    Card Reader Board Removal Prerequisite: Upper Case Removal on page 5-19 Locate the card reader board (see Figure 5-27, page 5-23). Pull to disconnect the EDP cable connector from the card reader board connector. Figure 5-137. Disconnecting the EDP Cable Remove the screw securing the card reader board to the lower case.
  • Page 196 Remove the card reader board. Figure 5-139. Removing the Card Reader Board Service and Maintenance 5-92...

  • Page 197: Card Reader Board Installation

    Card Reader Board Installation Align and install the card reader board to its bay on the lower case. Figure 5-140. Installing the Card Reader Board Attach the screw to secure the card reader board to the lower case. Figure 5-141. Securing the Card Reader Board Screw 5-93 Service and Maintenance...
  • Page 198 Connect the EDP cable connector to the card reader board connector. Figure 5-142. Connecting the EDP Cable Table 5-24. Card Reader Board Screw Screw Name Screw Type Quantity M 1.4 X 1.5 Service and Maintenance 5-94...

  • Page 199: Lcd Module Removal

    LCD Module Removal Prerequisite: Mainboard Removal on page 5-83 Remove the screw securing the EDP connector bracket to the mainboard. Figure 5-143. Removing the EDP Connector Bracket Screw Remove the EDP connector bracket. Figure 5-144. Removing the EDP Connector Bracket 5-95 Service and Maintenance...
  • Page 200 Disconnect the EDP cable connector from the mainboard connector. Figure 5-145. Disconnecting the EDP Cable Remove the tape securing the audio cable connector. Figure 5-146. Removing the Adhesive Tape Service and Maintenance 5-96...
  • Page 201 Disconnect the audio board cable connector from the mainboard connector. Figure 5-147. Disconnecting the Audio Cable Remove the two (2) screws securing the left speaker to the lower case. Figure 5-148. Removing the Left Speaker Screws 5-97 Service and Maintenance...
  • Page 202 Lift the left speaker and remove the speaker cable from the guides on the lower case. Figure 5-149. Removing the Left Speaker Disconnect the DC-in cable connector from the mainboard connector and remove the DC-in cable from the guides on the lower case. Figure 5-150.
  • Page 203 Disconnect the WLAN auxiliary antenna cable connector and remove the cable from the guides on the lower case. Figure 5-151. Removing the Auxiliary Antenna Cable Disconnect the WLAN main antenna cable connector and remove the cable from the guides on the lower case.
  • Page 204 Remove the four (4) screws securing the LCD module hinges to the lower case. Figure 5-153. Removing the LCD Module Screws Lift to remove the LCD module from the mainboard. Figure 5-154. Removing the LCD Module Service and Maintenance 5-100...

  • Page 205: Lcd Module Installation

    LCD Module Installation Align and place the LCD module hinges to the lower case. Figure 5-155. Installing the LCD Module Attach the four (4) screws to secure the LCD module hinges to the lower case. Figure 5-156. Securing the LCD Module Screws 5-101 Service and Maintenance...
  • Page 206 Route the main antenna cable to the guides on the lower case and connect to the WLAN module connector. Figure 5-157. Connecting the Main Antenna Cable Route the auxiliary antenna cable to the guides on the lower case and connect to the WLAN module connector.
  • Page 207 Route the DC-In cable to the guides on the lower case and connect to the mainboard connector. Figure 5-159. Connecting the DC-In Cable Route the speaker cable to the guides on the lower case and install the left speaker to its bay. Figure 5-160.
  • Page 208 Attach the two (2) screws to secure the left speaker to the lower case. Figure 5-161. Securing the Left Speaker Screws Connect the audio board cable connector to the mainboard connector. Figure 5-162. Connecting the Audio Board Cable Service and Maintenance 5-104...
  • Page 209 Cover the audio board cable connector with adhesive tape. Figure 5-163. Attaching the Adhesive Tape Connect the EDP cable connector to the mainboard connector. Figure 5-164. Connecting the EDP Cable 5-105 Service and Maintenance...
  • Page 210 Align the EDP connector bracket. Figure 5-165. Installing the EDP Connector Bracket Attach the screw to secure the EDP connector bracket to the mainboard. Figure 5-166. Securing the EDP Connector Bracket Screw Install the upper case (see Upper Case Installation on page 5-24).
  • Page 211 Table 5-25. LCD Module Screws Screw Name Screw Type Quantity M 2.0 X 2.0 M 2.0 X 4.0 5-107 Service and Maintenance...

  • Page 212: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal on page 5-95 Hold the LCD module on the upper left corner of the screen and push down on the bezel to create an opening. Figure 5-167. Removing the LCD Bezel (1 of 6) Insert a pico tab on the opening and use the pico tab to pry the top latches.
  • Page 213 Using the pico tab, pry the left side latches of the LCD bezel. Figure 5-169. Removing the LCD Bezel (3 of 6) Continue to pry the right side latches of the LCD bezel. Figure 5-170. Removing the LCD Bezel (4 of 6) 5-109 Service and Maintenance...
  • Page 214 From the inner side of the LCD bezel, use the pico tab to detach the double-sided tape securing the bezel to the LCD panel. Figure 5-171. Removing the LCD Bezel (5 of 6) Lift to detach the LCD bezel from the LCD module. Figure 5-172.
  • Page 215 Note that the underside of the LCD bezel has double-sided tape. Be careful not to stick dust or any object on it as this may cause its adhesiveness to deteriorate. Figure 5-173. Underside of the LCD Bezel 5-111 Service and Maintenance...

  • Page 216: Lcd Bezel Installation

    LCD Bezel Installation While removing the LCD bezel, the LCD panel mylar may have been slightly detached. Properly attach the LCD panel mylar before installing the LCD bezel Figure 5-174. Reinstalling the LCD Panel Mylar Align the LCD bezel to the LCD panel hinges. Figure 5-175.
  • Page 217 Secure the bottom side latches of the LCD bezel. Figure 5-176. Installing the LCD Bezel (2 of 3) Continue to secure the top and side latches. Figure 5-177. Installing the LCD Bezel (3 of 3) Install the LCD module (see LCD Module Installation on page 5-101).

  • Page 218: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal on page 5-108 Remove the four (4) screws securing the LCD panel to the LCD cover. Figure 5-178. Removing the LCD Panel Screws Remove the protective tape covering the EDP cable. Figure 5-179. Removing the Protective Tape Service and Maintenance 5-114...
  • Page 219 Remove the EDP cable from the guide on the LCD cover. Figure 5-180. Unrouting the EDP Cable Lift the LCD panel to remove it from the LCD cover. Figure 5-181. Removing the LCD Panel 5-115 Service and Maintenance...
  • Page 220 On the underside of the LCD panel, lift the transparent mylar covering the EDP cable connector. Figure 5-182. Removing the EDP Mylar Disconnect the EDP cable connector from the LCD panel connector. Figure 5-183. Disconnecting the EDP Cable Service and Maintenance 5-116...

  • Page 221: Lcd Panel Installation

    LCD Panel Installation On the underside of the LCD panel, connect the EDP cable connector to the LCD panel connector. Figure 5-184. Connecting the EDP Cable Attach the EDP mylar to the EDP connector. Figure 5-185. Securing the EDP Mylar 5-117 Service and Maintenance...
  • Page 222 Align the LCD panel to the LCD cover. Figure 5-186. Installing the LCD Panel Route the EDP cable to the guide on the LCD cover. Figure 5-187. Routing the EDP Cable Service and Maintenance 5-118...
  • Page 223 Attach the protective tape to secure the EDP cable. Figure 5-188. Attaching the Protective Tape Attach the four (4) screws to secure the LCD panel to the LCD cover. Figure 5-189. Securing the LCD Panel Screws Install the LCD bezel (see LCD Bezel Installation on page 5-112).

  • Page 224: Ccd Module Removal

    CCD Module Removal Prerequisite: LCD Bezel Removal on page 5-108 Using the plastic pry, push to remove the camera module. Figure 5-190. Removing the Camera Module (1 of 2) Disconnect the camera cable connector. Figure 5-191. Removing the Camera Module (2 of 2) Service and Maintenance 5-120...

  • Page 225: Ccd Module Installation

    CCD Module Installation Connect the camera cable connector to the camera module. Figure 5-192. Installing the Camera Module (1 of 2) Install the camera module to the slot on the LCD cover. Figure 5-193. Installing the Camera Module (2 of 2) Install the LCD bezel (see LCD Bezel Installation on page 5-112).

  • Page 226: Edp Cable Removal

    EDP Cable Removal Prerequisite: LCD Panel Removal on page 5-114 Remove the protective tape securing the EDP cable. Figure 5-194. Removing the Protective Tape Disconnect the camera cable connector from the camera module. Figure 5-195. Disconnecting the Camera Cable Service and Maintenance 5-122...
  • Page 227 Remove the EDP cable from the guides on the lower case. Figure 5-196. Removing the EDP Cable 5-123 Service and Maintenance...

  • Page 228: Edp Cable Installation

    EDP Cable Installation Route the EDP cable to the guides on the LCD cover. Figure 5-197. Routing the EDP Cable Connect the camera cable connector to the camera module. Figure 5-198. Connecting the Camera Cable Service and Maintenance 5-124...
  • Page 229 Attach the protective tape to secure the camera cable to the LCD cover. Figure 5-199. Securing the Protective Tape Install the LCD panel (see LCD Panel Installation on page 5-117). 5-125 Service and Maintenance...

  • Page 230: Wlan Antenna (Auxiliary) Removal

    WLAN Antenna (Auxiliary) Removal Prerequisite: LCD Panel Removal on page 5-114 Remove the auxiliary (white) antenna cable from the guides on the LCD cover. Figure 5-200. Removing the Auxiliary Antenna (1 of 2) Using a tool, remove the auxiliary antenna from the LCD cover. Figure 5-201.

  • Page 231: Wlan Antenna (Auxiliary) Installation

    WLAN Antenna (Auxiliary) Installation Attach the auxiliary antenna to the LCD cover. Figure 5-202. Installing the Auxiliary Antenna (1 of 2) Route the auxiliary antenna cable to the guides on the LCD cover. Figure 5-203. Installing the Auxiliary Antenna (2 of 2) Install the LCD panel (see LCD Panel Installation on page 5-117).

  • Page 232: Wlan Antenna (Main) Removal

    WLAN Antenna (Main) Removal Prerequisite: LCD Panel Removal on page 5-114 Remove the adhesive tape covering the main antenna cable. Figure 5-204. Removing the Main Antenna (1 of 3) Remove the main antenna cable from the guides on the LCD cover. Figure 5-205.
  • Page 233 Using a tool, remove the main antenna from the LCD cover. Figure 5-206. Removing the Main Antenna (3 of 3) 5-129 Service and Maintenance...

  • Page 234: Wlan Antenna (Main) Installation

    WLAN Antenna (Main) Installation Attach the main antenna to the LCD cover. Figure 5-207. Installing the Main Antenna (1 of 3) Route the main antenna cable to the guides on the LCD cover. Figure 5-208. Installing the Main Antenna (2 of 3) Service and Maintenance 5-130...
  • Page 235 Attach the adhesive tapes to secure the main antenna cable. Figure 5-209. Installing the Main Antenna (3 of 3) Install the LCD panel (see LCD Panel Installation on page 5-117). 5-131 Service and Maintenance...
  • Page 236 CHAPTER Field Replaceable Unit List FRU (Field Replaceable Unit) List ......6-2 Exploded Diagram ..........6-3 Main Assembly .

  • Page 237: Chapter 6. Fru (Field Replaceable Unit) List

    NOTE: To scrap or to return the defective parts, users should follow local government ordinances or regulations on proper disposal, or follow the rules set by the regional Acer office on how to return the defective parts. FRU (Field Replaceable Unit) List...

  • Page 238: Exploded Diagram

    Exploded Diagram Main Assembly Figure 6-1. Main Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 239 Table 6-1. Main Assembly Exploded Diagram Description MIDDLE COVER 60.RYXN2.031 UPPERCASE 60.RYXN2.001 PALMREST 60.RYXN2.030 TOUCHPAD FFC 50.RYXN2.001 MAINBOARD SPEAKER L+R 23.RYXN2.002 THERMAL MODULE 60.RYXN2.037 BATTERY BOARD 55.RYXN2.001 23.RYXN2.001 BATTERY MOTOR CABLE 50.RYXN2.004 DC-IN CABLE 50.RYXN2.005 BATTERY BOARD HOLDER 42.RYXN2.002 BATTERY CABLE 50.RYXN2.002 AUDIO CABLE 50.RYXN2.003...

  • Page 240: Lower Case Assembly

    Lower Case Assembly Figure 6-2. Lower Case Assembly Exploded Diagram Table 6-2. Lower Case Assembly Exploded Diagram Description LOWER CASE 60.RYXN2.032 FRU (Field Replaceable Unit) List...

  • Page 241: Upper Case Assembly

    Upper Case Assembly Figure 6-3. Upper Case Assembly Exploded Diagram Table 6-3. Upper Case Assembly Exploded Diagram Description TP ASSY INCL TP/TP SUPPORT PLATE/CONDUCTIVE 56.RYXN2.001 TAPE/TP MYLAR TOUCHPAD FFC 50.RYXN2.001 PALMREST 60.RYXN2.030 UPPER CASE 60.RYXN2.001 FRU (Field Replaceable Unit) List...

  • Page 242: Lcd Assembly

    LCD Assembly Figure 6-4. LCD Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 243 Table 6-4. LCD Assembly Exploded Diagram Description LCD BEZEL 60.RYXN2.036 LCD PANEL 6M.RYXN2.001 EDP CABLE 50.RYXN2.008 ANTENNA WLAN MAIN 50.RYXN2.006 ANTENNA WLAN AUX 50.RYXN2.007 CAMERA 1M 57.RYXN2.001 LCD COVER 60.RYXN2.035 FRU (Field Replaceable Unit) List...

  • Page 244: Fru List

    FRU List CATEGORY DESCRIPTION PART NO. BOARD BATTERY BOARD 55.RYXN2.001 AUDIO BOARD 55.RYXN2.002 CARD READER BOARD 55.RYXN2.003 LED BOARD 55.RYXN2.004 MOTOR BOARD 55.RYXN2.005 CABLE TP FFC 50.RYXN2.001 BATTERY CABLE 50.RYXN2.002 AUDIO CABLE 50.RYXN2.003 MOTOR CABLE 50.RYXN2.004 DC-IN CABLE 50.RYXN2.005 POWER CORD 1M SOUTH AFRICA 27.RJW02.001 POWER CORD 1M AUSTRALIA 27.RJW02.002...
  • Page 245 CATEGORY DESCRIPTION PART NO. POWER CORD 1M DENMARK 27.RJW02.004 POWER CORD 1M ISRAEL 27.RJW02.005 POWER CORD 1M ITALIAN 27.RJW02.006 POWER CORD 1M JAPAN 27.RJW02.007 POWER CORD 1M CHINA 27.RJW02.008 POWER CORD 1M INDIA 27.RJW02.009 POWER CORD 1M SWISS 27.RJW02.010 POWER CORD 1M UK 27.RJW02.011 POWER CORD 1M TWN 27.RJW02.012...
  • Page 246 CATEGORY DESCRIPTION PART NO. UPPER CASE ASSY W/ KEYBOARD-UK 60.RYXN2.009 UPPER CASE ASSY W/ KEYBOARD-German 60.RYXN2.010 UPPER CASE ASSY W/ KEYBOARD-Swiss/G 60.RYXN2.011 UPPER CASE ASSY W/ KEYBOARD-Belgium 60.RYXN2.012 UPPER CASE ASSY W/ KEYBOARD-Danish 60.RYXN2.013 UPPER CASE ASSY W/ KEYBOARD-Italian 60.RYXN2.014 UPPER CASE ASSY W/ KEYBOARD-French 60.RYXN2.015 UPPER CASE ASSY W/ KEYBOARD-Hungarian...
  • Page 247 CATEGORY DESCRIPTION PART NO. POWER BUTTON 42.RYXN2.001 BATTERY BOARD HOLDER 42.RYXN2.002 I/O DOOR HINGE M 33.RYXN2.001 BOARD TO BOARD CONNECTOR BRACKET 33.RYXN2.002 EDP CONNECTOR BRACKET 33.RYXN2.003 MOTOR ASSY R 60.RYXN2.033 MOTOR ASSY L 60.RYXN2.034 ASSY LED LCD MODULE 13.3'' WXGA GLARE 6M.RYXN2.001 ULTRA-SLIM EDP W/ CCD LCD COVER W/HINGE...
  • Page 248 CATEGORY DESCRIPTION PART NO. MAINBOARD 23.RYXN2.001 HEATSINK THERMAL MODULE W/O FAN 60.RYXN2.037 SPEAKER SPEAKER L+R 23.RYXN2.002 MISCELLANEOUS IO DOOR HINGE MYLAR 47.RYXN2.001 DUMMY SD CARD 47.RYXN2.002 LED BOARD AL FOIL 47.RYXN2.003 PANEL MYLAR LEFT-TOP 47.RYXN2.004 PANEL MYLAR LEFT-BOTTOM 47.RYXN2.005 PANEL MYLAR RIGHT-TOP 47.RYXN2.006 PANEL MYLAR RIGHT-BOTTOM 47.RYXN2.007...

  • Page 249: Screw List

    Screw List CATEGORY Description Part No. SCREWS SCREW 1.98D 4.0L K 4.6D 0.8T ZK NL 86.RYXN2.002 SCREW 2 2.0D 2L K 7D ZK NL CR3 86.RYXN2.003 SCREW 1.4D 1.2L K 3.8D 0.25T ZK NL 86.RYXN2.004 SCREW 2D 5L K 3.5D ZK NL CR3 86.RYXN2.005 SCREW 1.6D 2.5L K 3.5D 0.5T ZK NL 86.RYXN2.006...

  • Page 250: Chapter 7. Test Compatible Components

    CHAPTER Test Compatible Components Test Compatible Components ......7-2 Microsoft® Windows® 7 Environment Test ......7-2...

  • Page 251: Aspire S5-391

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its ® system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 252 Type Description Part No. KEYBOARD Keyboard SUNREX AF1P_A10B AF1P 10000981 MISC AF1P_A10B Internal 10 Standard Black NONE NK.I101S.001 Sunrex Y2010 Acer Legend WIFI ANTENNA 10000105 WNC PIFA PIFA LZ.23500.006 NB CHIPSET 10001067 INTEL HM77 NB Chipset Intel CS HM77 Chief River KI.G7501.002...
  • Page 253 CHAPTER Online Support Information Online Support Information ....... .8-2 Introduction ........... . 8-2...

  • Page 254: Chapter 8. Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

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